Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter has 341 locations, listed below.

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  Roto-Rooter

  2125 Montana Ave Cincinnati, OH 45211-2741

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  Roto-Rooter Plumbing & Water Cleanup

  6356A Corley Rd Norcross, GA 30071

  
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  Roto-Rooter Plumbing & Water Cleanup

  18544 US Highway 19 N Clearwater, FL 33764

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  Roto-Rooter Plumbing & Water Cleanup

  1060 Cambridge Sq STE D Alpharetta, GA 30009

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  Roto-Rooter Plumbing & Water Cleanup

  1980 Riverside Pkwy STE 202 Lawrenceville, GA 30043-5943

Review Details

• Review fromRyan M

  Date: 03/05/2024

  5 stars
  Fantastic and quick service. We had a plumbing issue on a Saturday evening and Roto Rooter was the only company we called that could actually come and take care of the issue. John was great and very helpful!

• Review fromDanielle C

  Date: 03/04/2024

  1 star
  This is the worst company. They rob you!!! I had them at my house yesterday to snake a main line and they could not get in the line. No work was done and told me it would be 7000 to fix and I would have to call the town and dig up my whole front yard!!!! I had to call another company today and it was only a few hundred dollars. They charged me 702.81 for a service not done at all, they didn’t do anything but make me right a check and lie about what needed to be done!!!!

• Review fromPerry F

  Date: 03/03/2024

  1 star
  I called for a simple unclogging because it was 9 pm and I couldn't rent a machine in time to do it myself at that hour. The initial call was frustrating because they refused to even give a ballpark price over the phone. They want to get someone in your house to pressure you. I knew the clog was a tree root. I have a clay sewer lateral. This is common with clay pipes. After two plumbers came out and proceeded to bust their machines, the field supervisor came and tried to put a camera down my sewer lateral. The camera was worthless because the pipe was still backed up. All he saw was murky water. He then jumped to assuming THE WORST CASE SCENARIO telling me that my sewer line was broken and collapsed, and I would need to be responsible for digging up the street in front of my house to replace that section and then also pay to repave the street. Told me it was going to be $19,000 along with a bunch of other tactics to scare me into rushing into accepting his asinine proposal. I thought better and instead called local reputable plumber. They came out and gave a free second opinion. They did not agree with Roto Rooter's diagnosis. The city was also nice enough to run a camera down the city main and look at the blockage from their side. They confirmed they could not see any collapse or damage. Just some grease build-up. I rented a 3/4" snake and ran it down myself. The machine cleaned it out without issue. The other local plumber then came back for a proper camera inspection to confirm my sewer lateral is pristine. Just had some grease build up on some tree roots. I was fortunate enough to know better than to trust Roto-Rooter at their word. I can only imagine they pull the same stuff with people not as knowledgeable. $19,000 is a potentially financially crippling amount of money to try to rush someone into needlessly spending. Disgusting business practice and no where near ethical.

• Review fromEric H

  Date: 03/03/2024

  5 stars
  Fantastic service and knowledgeable technicians. Jason was friendly, quick and fixed our plumbing perfectly.

• Review fromJules B

  Date: 03/02/2024

  5 stars
  Arrived within 40 minutes of our call - it was a sewage back up late on a Saturday so we were so grateful he came so quick. Sean really helped get things flowing again. Thanks RR!

• Review fromWilliam L

  Date: 03/01/2024

  5 stars
  Roto-Rooter came out to check our water supply from our hot water tank to our faucets for an inspection for a buyer of our home in Canton, OH and did a through inspection and found nothing wrong and spend a hour checking it out and did not charge us. We had used them before for a sewer line and they did a very professional job.

• Review fromPaul B

  Date: 02/26/2024

  5 stars
  Hi, Chris was out here to scope my drains with his camera today and he is very professional. Polite guy does his job very awesome. We appreciate his help very much.

• Review fromStevie L

  Date: 02/26/2024

  1 star
  In January of 2019 we had Roto-Rooter attempt to fix our piping from house to the street. The whole process was really unprofessional, and we tried to wait for the promised completion days. This was supposed to be 2-3 days but ended up lasting a week and a half. First, they missed our pipe location and dug a large hole next to our house and realized they needed to reassess their locating process. Now, the section we agreed to be replaced was the damaged sections from the house to the other side of the sidewalk. Their service was so taxing that we didnt want to use their company ever again.About 10 months later we had to clean out the pipe again and we thought nothing of that because we were told the agreed section of pipe had been replaced. So, through the next 4 years every once and while it needed cleaning. Now, in this last cleaning we were asked to maybe camera the line and we told them we had the line replaced 5 years ago. Because we had a VIP service contact the camera would be free.Now to our astonishment the sect from the house to the front of the porch had not been replaced as we agreed, and that damaged part became more damaged and always needed to be replace as they promised. We contacted them about this, and they our warranty ran out January 8th, ****, but you didnt replace the agreed sections. They sent me a copy of my invoice and told me to read that your warranty is up.

  Roto-Rooter

  Date: 02/27/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************. Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager

• Review fromLita P

  Date: 02/26/2024

  1 star
  I booked an online appointment for a toilet leaking and possible shower body leak on 2/22/24. This was not an emergency however I was able to receive service same day within a hour. Upon arrival it was determined it was not a leak but the flapper in the toilet need to be changed. It was determined I used the wrong phrase leak instead of toilet running. He then stated let me check my van and proceeded to his vehicle which was parked a few feet away from the house. I went back upstairs because I was having windows replaced. (The work was being done in the 1st floor apt) I came back downstairs and the job was completed and the part replaced. I was never quoted a price and was shocked at the charge of 463.84, of which $403 was labor. I questioned the charge and was told this is Roto Rooter rate. I then provided my cc and signed the doc that the work was completed. He then provided me his personal number to call him instead of Rota Rooter because their price is to high. This is price gouging a $403 labor to install a $23.03 part in 10 min or less. I’m looking for a reasonable charge for time worked. Rota Rooter tech went against company protocol by not quoting me the rate before the work was performed. I’m looking for a reasonable industry rate for this type of work and an apology from Roto Rooter that their plumber Ricardo who is representing their company did not follow company protocol (did not quote the price, did not have me sign the work order before the job was initiated. This resulted in a dissatisfied customer. **** 

  Roto-Rooter

  Date: 02/27/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromChristine V

  Date: 02/24/2024

  5 stars
  Great plumbers. He explained everything they were going to do. Showed me whay the problem was and how the were going to fix it. Went over all costs. Did a great job. Couldn't even tell they were there when they were done. Class act company. The guys we had were great too ! ********* ****** ********** **