Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter has 341 locations, listed below.

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  Roto-Rooter

  2125 Montana Ave Cincinnati, OH 45211-2741

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  Roto-Rooter Plumbing & Water Cleanup

  6356A Corley Rd Norcross, GA 30071

  
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  Roto-Rooter Plumbing & Water Cleanup

  18544 US Highway 19 N Clearwater, FL 33764

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  Roto-Rooter Plumbing & Water Cleanup

  1060 Cambridge Sq STE D Alpharetta, GA 30009

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  Roto-Rooter Plumbing & Water Cleanup

  1980 Riverside Pkwy STE 202 Lawrenceville, GA 30043-5943

Review Details

• Review fromJamie F

  Date: 03/09/2024

  5 stars
  I just worked with John T and he was nothing short of amazing! We had a super clogged toilet and he was able to help us on a Saturday night and refer another service we need looked at! It was perfect service and any other issues, we will totally ask for him!

• Review fromNicholas America

  Date: 03/09/2024

  5 stars
  DO NOT REQUEST FOR SEWER DRAINAGE OR CONTRACT WITH ROTO ROOTER, UNTIL YOU CHECK YOUR LOCAL BBB; THEY HAVE EMPLOYEE SCAMS, ALL SET UP TO HAVE TO DIG UP YOUR BASEMENT CONCRETE FLOOR OR YOUR YARD,IN MULTIPLE AREAS SEEKING A CLEANOUT LOCATION IN YOUR SEWER PIPES. . ITS A CON GAME TO THEM , WE USED THEM ONCE AND ATTEMPTED AGAIN, TO FIND THESE THOUGHTS, OHIO BBB SHOWS OVER 700 COMPLAINTS. WE FILED A COMPLAINT WITH *** **** BUILDING DEPT. WITH EMAILS CORRESPONDENCE AND PHOTOS. IF YOU DECIDE TO GO WITH ROTO-ROOTER, PLEASE TAKE PICS OF EVERY MOVE THEY MAKE AND IF YOU CAN RECORD THEIR RECOMMENDATIONS,PLEASE DO FOR YOUR LEGAL RIGHTS. I ASKED A SECOND PLUMBING COMPANY TO COME OUT TO RUN A CAMERA IN THE SEWER PIPE ,THERE WAS NO BLOCKAGE!, ROTO ROOTER SERVICE TEAM SAID IT WAS BLOCKED WITH BABY WIPES AND TAMPONS AND COULD BE 10 FT OF BLOCKAGE. THE STOPPAGE WAS DIRECTLY IN FRONT OF MY TV ,IN BASEMENT THE FLOOR WAS CARPETED THROUGH OUT. RR SAID THEY WOULD HAVE TO DIG THERE TO UNBLOCK SEWER OR POSSIBLY OUTSIDE., THEY DECIDED TO DIG OUTSIDE ON LAWN,THEY BROKE ALL PIPES WITH BACK HOE, WHEN THE CLEANOUT WAS LESS THAN A FOOT UNDER THE GROUND, HAD TO REPLACE NEW PVC PIPE FIVE FEET INTO GROUND WITH RUBBER SLEEVE. THEN COMMENCED TO DIG TWO MORE HOLES, WE STOPPED THE DIG AFTER THEY WERE COMPLETED WITH THE SECOND HOLE. THEY HAD ALREADY CLEANED OFF THE THIRD HOLE TO THE CLEANOUT, WHEN I STOPPED THEM AND TOLD THEM TO GET OFF THE PROPERTY. FOR THIS MADNESS THEY CHARGED ME $12,512.33,WHICH I GAVE HIM A CHECK FOR THE FULL AMOUNT. ROTO ROOTER SERVICE EMPLOYEES PUT THE FEAR IN US, THAT WE COULD NOT USE OUR FACILITIES, FOR A DAY OR SO TO UNBLOCK, WE WERE THINKING OF A PORTA POTTY AND SINK OR RENTING HOTEL ROOMS. COULDN'T COOK OR WASH DISHES OR TAKE A PEE, POO ,ETC. WHAT HELPED ME, WAS MY 25 YEARS IN THE JUDICIAL SYSTEM ;I STOPPED PAYMENT. WE MAY ASK OUR LOCAL POLICE DEPT TO FILE AN ATTEMPT FRAUD ,BECAUSE OF THEIR ACTIONS AND WRITTEN CONTRACT DESCRIPTIONS. **** ******* ************* *HIO

• Review fromMike S

  Date: 03/07/2024

  1 star
  They clear a clogged drain, and a day later at clogged again. They charged me for the second cleaning as well. See their below response, I was subsequently contacted by their HQ and they promised to have someone reach out. I never heard from anyone after repeated emails. This is just a game they play to make it look like they take customer feedback seriously or care about providing good service. Read the **** reviews, it says it all.

  Roto-Rooter

  Date: 03/08/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

  Mike S

  Date: 03/11/2024

  I've already reached out to you several times and no one has contacted me. This is your canned response to all negative reviews to make it look like you will actually resolve poor customer service issues. I stand by my negative review and will not recommend your services to anyone.

• Review fromRichard A

  Date: 03/07/2024

  1 star
  I should have looked at these reviews before hiring them. Now I know why they have a 1.94 rating. Every thing was fine even the overpricing of the job did not bother me as long as they were going to do what they said. When the crew told me they were not going to hydro jet the old pipe before lining it and remove the roots that would be extra I told the crew the boss man told me that was part of the job. Then and only after talking with the boss did they do the hydro jet to clean the old pipe before lining it, and removing the roots. That was all part of the job, why would you leave roots in the line after doing all that work? At that point they lost all trust. I am sorry I ever hired roto-rooter, it will never happen again. The replaced concrete is not to code, should be at least 3 1/2 inches thick, I bet its not 2 inches thick, I'm going to drill several holes and show it to the building inspector.

  Roto-Rooter

  Date: 03/08/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromRobert G

  Date: 03/06/2024

  1 star
  Roto-Rooter made three attempts to remove a blockage that was causing a sewer back-up. All failed to adequately locate the blockage and stop the sewage back-up that would re-occur in less than 24 hours after each service call. The camera work was not done at any of the three service calls as promised. The techicians who were doing the repair had no images to work from so were at a disadvantage. The camera work was done after the third service call but was not conclusive since it did not locate the blockage in the J trap since they did not look there. They looked to the right (interior to house) and to the left (exterior to street) of the J-trap but not in the J-trap. They wanted an additional $600.00 over the $755.59 already paid to them to continue the work. I decided to wait since it was more than I could afford at the time. The blockage was not found so I requested a full refund or at least 50% of my expense. Roto-Rooter would not refund 1 penny and only wanted to tear out the main sewer pipes in my house and replace the J-trap that would cost thousands of dollars. I needed to think about such a large expense but on my own after their attempts I found the blockage to be in the J-trap. I used my own snake and was able to adequated remove the blockage and now have not had any back-ups for almost two months. I believe I fixed the problem without their help so should be entitled to a refund.

  Roto-Rooter

  Date: 03/07/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromLinda W

  Date: 03/06/2024

  5 stars
  I'm an experience difficulty with Roto-Rooter. Greg g******* he quote me $5,500 then he quote me $10,000 then he quote me $20,000. Now he keeps changing his mind. It's the sewer system from the road to the house. I agree to the 5500 which I am going to pay. He keeps texting me and begging me for the money. I have never got a receipt. Never signed. No receipt and I heard he is a scam artist trying to take you for your money. I also heard the place is up for sale for $315,000 and he left the place a mess which I'm going to have to clean up. I would never ever hire him. Roto-Rooter used to be such a good company. The people are running it down. That's sad. Thanks for listening

• Review fromJude P R

  Date: 03/05/2024

  1 star
  Roto Rooter installed our outside drain system in 2019. We had a slow draining problem Feb /24. They came and the worker said it would probably be covered under the installation warranty. It was a simple outside snake job. They refused to cover it or even give a reasonable discount. The bill was $800 for a very simple clean out. The usual charge for this is anywhere from 200 to 350 according to local businesses.I would not recommend this company. Get another bid on any job.

• Review fromTerrance L

  Date: 03/05/2024

  5 stars
  Roto-Rooter''s service tech, Justice, did an excellent job. He explain each step as he diagnosed and then cleared a plugged floor drain. If I ever had a future need for such service I'd ask forJustice by name to resolve the problem.

• Review fromTeresa B

  Date: 03/05/2024

  1 star
  We booked an appointment for the company to come and fix a plumbing back up. We were told that they would run a camera down the drain and give us a copy of the camera footage (which we have never received despite multiple written requests). The company came back and told us the pipes were old and needed to be basically shaved down on the inside to get rid of metal shards that were due to the pipe's age and that they would need to install a clean out drain. We paid for the original work and for them to get the plumbing back in operation. Again, we never received the camera footage that was supposed to inspect the entire line. We authorized $8,500 worth of work for the clean out and lining of the pipe. In the middle of this work, the plumber came to us and said there was a collapsed portion of the pipe that would need to be replaced. The cost was an additional $4000. My repeating question to them was why we didn't know that the pipe was collapsed in the beginning since they supposedly ran a camera through the pipe. The results: I had to pay a second insurance deductible and $4000 more for the work. Buyer beware. They don't live up to their promises and are overpriced to begin with.

  Roto-Rooter

  Date: 03/06/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.
  Thank you,
  Pat S******
  Customer Satisfaction Manager

• Review fromHarvey C

  Date: 03/05/2024

  1 star
  Should be 0 Stars. We called Roto Rooter to unplug our main drain due to tree roots. They came, did the work and charged us $400. Seemed overpriced. The next day we were contacted that they thought maybe there was some problems with our pipes. Wanted to come out and use their cameras and there would be no charge for this service. We agreed. Came out and told us there was a lot of damage and we needed the pipe to be relined. Quoted us $14,000, Wanted us to sign a contract that very day. We did not agree. Called the City of ******* and three men came out with cameras and checked our pipes. They did not find any damage that needed to be repaired. Said it was a total scam on Roto Rooters part.