Business Profile
Plumber
Roto-RooterThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.19/5 stars
Average of 485 Customer Reviews
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Review fromCheryl D
Date: 06/03/2024
1 starI called them for an estimate. They came told me $25,000 to fix. I let them start but I found a cheaper and better company. But when they started the job they took my carbon monoxide detector down and never came back to find it or replace it. Very bad company to go with. I just want them to replace my carbon monoxide detectorRoto-Rooter
Date: 06/04/2024
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************. Please also include a copy of this review.
Thank you,
Pat S****** Customer Satisfaction ManagerReview fromEd J
Date: 06/03/2024
1 starNovember 2023. We had sewage backup in our basement cleanout. Roto rooter then scoped the pipes and found a crack in our plumming; the pipe was floating in the dirt due to tree root damage. They used some a metal detector-like device to locate the crack, and said that the crack in my pipe was just inside my patio; so close to outside that they could most likely fix the issue from the outside. They would dig a hole outside my patio with an excavator, and manually dig sideways to get to the crack. They quoted me 12k for the job, which sounded like a lot, but as the contract reads, it said that that would cover me even if they had to jackhammer our patio. Well, they missed the mark by about 30 feet, or more. I was in both rooms when they used the metal detector, so I have no idea how they missed it that badly. Not only was the crack further into the patio, but they said it was all the way into my finished basement. VERY misleading! They stopped all work and asked for an extra $19,000 to come into the house. When I told them there's no way that is happening, they didn't bother to jackhammer the patio and charged me 12k just to dig an 8-by-5-by-2 foot hole and snake my pipes free of tree roots. TWELVE THOUSAND DOLLARS for a hole in my yard! My contract states for 12k I was supposed to at least have the patio jackhammered. If you were not going to finish the job, at least refund what was not done. They acted like they did nothing wrong. They purposefully misled me by making it seem like it was "likely fixable" from the outside, when in reality, it was much further in. A local plumber said the total cost of the job, hole outside the house, jackhammer the patio AND the finished basement; 5 grand. Five thousand versus 31 thousand; are you kidding me? I can buy a NEW CAR with the difference! NEVER EVER do business with Roto Rooter. Their lawyers claim they are "expensive" but a 26 thousand dollar difference over the same job is not just expensive; it's criminal.Roto-Rooter
Date: 06/04/2024
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.
Thank you,
Pat S******
Customer Satisfaction ManagerReview fromThomas W
Date: 06/03/2024
1 starPASS ON ROTO-ROOTER - MOVE ON - 0 STARS IF WERE POSSIBLE - I LEARNED THE HARD WAY I asked for someone to look at my sewer line at Roto-Rooter. A tech came out, gave me a quote which included a courtesy camera scope afterward and then he cleared the obstruction and stated someone would follow up shortly with the scope. I paid him for the clean-out.A crew came out two days later & scoped it but made me give a credit card number. They stated if I needed a copy of the video of the scope, they would then run my card through at that time and send me the copy.I called back to them a couple weeks later after I had found that they ran my card through anyway - without me asking for a copy of the video. I had no need for it. Everything was resolved, but they have refused to refund me my $415.So essentially, I paid $415 for NOTHING. As stated, I do not need the video. I don't want it and I dont know why they ran my card five days later without my authorization.I usually pay attention to BBB reports/reviews but relied on a local radio host recommendation. Shame on me. It seems Roto-Rooter wears these negative responses as badges of honor.THESE PEOPLE ARE SCAM ARTISTS!!!Roto-Rooter
Date: 06/04/2024
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************. Please also include a copy of this review.
Thank you,
Pat S******
Customer Satisfaction ManagerReview fromR. C.
Date: 06/02/2024
1 starMay 4th Roto rooter tried to clear a drain. After pulling the toilet for $600, and a lengthy drain cam, told us for $35,000 the street needed to be dug up. Another plumber was called. He augured out the drain plug in the front yard, and the plug was gone. The second plumber told me that the ‘bad’ photos I was shown were the cities responsibility. Glad we didn’t fall for their lies! Mark S******* was the supervisorRoto-Rooter
Date: 06/03/2024
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerR. C.
Date: 06/03/2024
My address is ************************************************************** Cell is ************..Review fromCSJ
Date: 05/23/2024
1 starRoto Rooter was onsite 4 hrs for water mitigation & charged $3060 (63 pages). I went through the short version line by line & they reduced the fee to $2050.25. It went from $765/hour for 2 pers to $513/hr after adjustments. Rain water seeped into 2 bedrooms in the lower level of split foyer home. Here are some of the issues we identified, some of which could be verified in the pictures (63 pgs): 1.Emergency Service Call–after business hours, not so. All work was done approximately between 1100-1530 during the week. 2.Equipment was placed on 04/05–placed Thu, 04/04. 3.PPE–no suits, only booties & gloves. 4.Haul debris per pickup truck–no pickup truck, they put the little bit of carpet padding in plastic bags and took it in their van/truck. 5.Protect, cover with plastic–this was not done. 6.Tear out drywall–removed a couple of pieces approxiately 2x6" to see if insulation was impacted. The insulation was not fiber, it was Styrofoam type. So not necessary to do additional checks. 7.10 plastic bags/bedroom for disposal of contaminated items–no, only a small amount of carpet padding was removed in both rooms around the outer walls. 8.Tear out drywall and baseboard and bag for disposal–removed baseboard on outside walls, no drywall or baseboards were disposed of. 9. Apply plant-based anti-microbial agent–we initialed NOT to do this because of the animals. It was still done, or at least reported it was done. 10.RR Dry Logs-readings were reported on Fri evening & Sat when the equipment was unplugged sitting in our garage. RR Rep said this was not an issue because we weren't charged for that. No indeed it is an issue because RR put information in the readings report which were false. 11.RR claimed, “customer was not available to sign/initial the report.” My husband was onsite and available the entire time. 12.Charged for 2 Barrier/Airlock/Decon Chambers-1 was put on 1 door at the end of the day. 13.Charged for 2 Containment Barrier tension posts-not used.Review fromJim
Date: 05/21/2024
1 starThis company deserves to have their business license revoked. DO NOT USE THEM! they charged me $2,465.00 to "TRY" to clear a clogged drain and told me that it was a DPW issue and not on my property, I called DPW and they told me its not them so I called another drain company and voila... they fixed the problem in less than an hour for 1/5 of the price that Roto-Rooter charged me to Not fix the problem! Stay away from this absolutely horrible company that can't even fix a clogged drain.Roto-Rooter
Date: 05/29/2024
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerJim
Date: 06/13/2024
I emailed you Pat as you suggested in your response however I have not heard back from you and it has been a while now so clearly this is a company wide issue and Roto Rooter has NO intention on making the situation right.Jim
Date: 06/13/2024
I emailed you as suggested above and I have yet to hear back from you so this is obviously the method that Roto Rooter conducts business and you have no intention to correct this situationJim
Date: 07/06/2024
I emailed you as suggested above and I have yet to hear back from you so this is obviously the method that Roto Rooter conducts business and you have no intention to correct this situationJim
Date: 03/16/2025
I emailed you as suggested above and I have yet to hear back from you so this is obviously the method that Roto Rooter conducts business and you have no intention to correct this situationJim
Date: 09/17/2025
I emailed you as suggested above and I have yet to hear back from you so this is obviously the method that Roto Rooter conducts business and you have no intention to correct this situationReview fromLeanne F
Date: 05/16/2024
1 starAbsolutely do not use them. Their predatory sales tactics are insulting. They told me my main line was collapsed and it would be $35k to fix with no other options. Im glad I got a second opinion because there were other options at much more reasonable rates.Roto-Rooter
Date: 05/20/2024
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromKathy C
Date: 05/15/2024
1 starThey charge double the cost of local plumbers. For a clogged toilet that needed snaked, Roto Rooter charged $381. Compare to ********** Plumbing that charged 1 $168 for the exact same service. Price gouging at it's worst.Roto-Rooter
Date: 05/20/2024
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromPatti B
Date: 05/14/2024
1 starThis company charged me $9500 for work that was not performed in January 2024. They charged me $7500 for lining the pipe and the work WAS NOT performed. They add a clean out on the road which WAS NOT necessary for $2000. My plumbing backed up in my house 2 months later. I called another company to get a second opinion. They took 3 different video footages. The video shows the pipes were not lined, water is in the belly of the line starting at 18.3 feet, and they moved the clean out over. You can see all the connections in the pipes up to 35 feet so it proves the pipe was not lined. Plus, they charged me $450 for the initial visit. They busted my irrigation line and refused to pay $160 to repair the broken line. The company SCAMMED me and took my money. BEWARE! They do not deserve one star!Roto-Rooter
Date: 05/15/2024
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromjohn b
Date: 05/13/2024
1 starCalled Roto-rooter on a Saturday morning for a leaking valve behind my washing machine. Their wesite claims they have local plumbers working for them, when it appears they just serve as a nation wide referral service meaning they have no control over the local plumbers. I was giver a four hour window for the response time and told the the plubmer was "just finishing up an earlier job" and I would be next. Four hours later - no plumber. Called back and was again told he was "just finishing up an earlier job" and I would be next. Also the Roto-rooter had been unable to reach him by phone. Hour five, still no plumber. My water was shut off the whole time. Finally gave up and found a local plumber who responded in less than an hour and completed the job in 30 minutes. ******* Do NOT use this company.
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