Business Profile
Interlock Devices
LifeSaferHeadquarters
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Reviews
This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 227 Customer Reviews
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Review fromJesse W
Date: 10/02/2024
1 starIve spent 8 hours or more on hold trying to get in contact with LifeSafer in the last 8 months no matter when you call its atleast an hour hold, they charge late fees every month even when your autopay is set up this place needs shut down they have people you cannot understand taking phone calls and if Id have to guess theres 5 of them running the entire companyLifeSafer
Date: 10/03/2024
We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from that team will be in contact with you to see how we can help.Review fromO. E.
Date: 10/02/2024
1 starI was told that my total cost for the interlock install was only going to be $50 by a representative from ********* because I made it into their indigent program. So I drop off the car to get it installed and I get hit with a bill of $183. They tacked on all these ** fees like representative fee and I have to prepay for the first month which is $55. This was an obvious case of false advertising. I cant afford this, and I dont know what Im gonna do.LifeSafer
Date: 10/03/2024
Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.O. E.
Date: 10/04/2024
Im ready to hear from someone.Review fromChristina V
Date: 10/01/2024
1 starAfter having their device installed in my vehicle on 09/09/2024, my car has been undriveable due to battery issues caused by their device. I have attempted to contact customer service multiple times but have yet to receive a response. I have spent hours waiting for service and even used the live chat feature, but the representative was unable to help me unlock my vehicle or to help me remove faulty violations fees due to me having to have the battery replacement. I am extremely displeased with the service and do not recommend this company!!!LifeSafer
Date: 10/03/2024
I'm very sorry to hear of your experiences with our Customer Support Team as well as hardships with your interlock device. Someone from the LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time.Review fromSharnell B
Date: 09/25/2024
1 starI do NOT recommend this company. I’ve had their device installed in my car for 5 weeks and I’ve had nothing but trouble due to their faulty devices. It is almost impossible to get a customer service rep on the phone. I was stranded for over an hour on the side of the road. No one ever picked up the line. They advise you to use the live chat feature which also is lagging and unhelpful. I had to leave my car on the side of the road overnight. They leave you for dead.
Less than one week after I had the device installed I had to take it back to the repair shop due to Lifesafer giving them a faulty wire to use. I was then charged an unexpected service fee due to LifeSafer.
The device is draining my car battery. Due to that issue the device is not reading my blows resulting in a violation on my account. I had to pay $200 for a new battery $100 in service fees and Life Safer charged me $79 for a violation that their device caused! I did not miss any blows. I followed everything I was supposed to do. I should NOT have to pay for their device not recognizing my blows when I’m blowing until I’m blue in the face. I’ve never had a violation before even when I was getting used to it. EXHAUSTING!
I am extremely displeased with the service. I should not have to pay a violation fee when I am not at fault! I need this issue rectified as soon as possible. I sent them an email and I have yet to receive a response. This company has caused me nothing but stress, anxiety, and MONEY! I feel as though I deserve a refund because I was not at fault. I never got a FAIL notification. This is a serious SCAM! I wouldn’t recommend this company to my biggest enemy.LifeSafer
Date: 10/01/2024
We're sorry that we didn't provide you with the stellar service on which we pride ourselves. A LifeSafer executive management member is looking into your situation closer to find a solution and will be in contact.Review fromRonny Y
Date: 09/25/2024
1 starDO NOT USE LIFESAFER ignition interlock.
During my initial call with the sales person, she said that my fee for service was supposed to be $88 plus a $25 calibration fee per month. I have now since been charged much more each month. (Fees charged $139.16, $127.59 and other charges) It takes more than 3 hours to reach customer service if you can even reach them. They will take you off autopay to charge you more and you can't add yourself back on autopay through the online dashboard.LifeSafer
Date: 09/30/2024
Thanks for your feedback, we apologize for the mistakes with billing. We have already discussed this concern with Mr. *** and refunded overcharges.Review fromZachary K
Date: 09/25/2024
1 starI initially set up an appointment through LifeSafer over the phone and gave them all my relevant information (including my car's year, make and model) and they set up an appointment at a local technician for the following week. The day before my appointment, I receive a text confirmation from LifeSafer confirming my appointment for the next day at 8 a.m. Perfect! The next day, I promptly arrive at the technician's location at 8 a.m. to find the door locked and no cars in the parking lot. I ring the doorbell for no answer. I call the tech's cell and no answer. So, I reach out to LifeSafer and explain the situation. They confirm that I am at the correct location and that my appointment was confirmed and correct. They put me on hold to try and contact the tech. After about 20 minutes on hold, the customer representative for LifeSafer tells me they are unable to contact the tech and that all he could do was bump it up to management. So, I wait and continue calling the tech's cell every half hour. Finally, I get in touch with him at 10 a.m. after 2 HOURS of waiting. He tells me LifeSafer never set up an appointment with him. HOW DOES THAT EVEN HAPPEN? The tech finally shows up around 10:30 a.m. and begins the installation on my car TWO AND A HALF hours after my scheduled appointment time. After about an hour of waiting on the installation, the tech appears again to inform me that LifeSafer's device isn't compatible with my car. Absolute disgrace. You had all my car's information before the appointment was even set up. How can you screw all of this up so badly? LIFESAFER, YOU NEED TO FIGURE OUT WHICH CARS ARE NOT COMPATIBLE WITH YOUR DEVICE BEFORE YOU NEEDLESSLY WASTE PEOPLE'S VALUABLE TIME! YOU SHOULD BE ASHAMED!LifeSafer
Date: 10/01/2024
We apologize for the inconvenience when you initially went to your installation appointment, and for any unpleasantries experienced with our LifeSafer Customer Support Center. Please know that we are looking into this and will provide the necessary coaching internally. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.Review fromPatrick F
Date: 09/19/2024
1 starThe price they quote you will be 1/2 what you actually pay. Total scam but from what I hear all interlock companies are and its just additional punishment just grateful its getting uninstalled as I write this after a magical $260 uninstall fee. These people should be in jail for theft..LifeSafer
Date: 09/25/2024
Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.Review fromLevi T
Date: 09/16/2024
1 starThe ABSOLUTE WORST. have been trying for months to get a hold of someone and Im on hold for hours. This is absolutely insane and unacceptable!! I pay you all money and have had nothing but problems with each device or the people sending the devices in time. Ive missed work and appointments because the device wasnt sent on time or was defective!!! I will be getting a lawyer involved. This device has ruined the way my car runs also. And there are no local buildings that are lifesafer that you can even go to talk to someone.LifeSafer
Date: 09/24/2024
We are sorry to hear that you are experiencing hardships with your interlock device. We want to be able to see how we can best assist you and get you back on the road with ease. Someone from our LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time.Review fromDisappointed H
Date: 09/14/2024
1 starThis was the worst experience ever. I don't normally leave reviews, but LifeSafer is the epitome of RIDICULOUS BEHAVIOR! The customer service is AWFUL and they could care less about your concerns. After waiting on hold for 2 hours and 32 minutes the guy refused to apologize or truly hear my concern. I wanted to speak to a manager, but my time is also valuable after missing 3 classes on campus today and I refused to be placed on hold again. If you can call a customer right back after a disconnection then you can follow up in a better time frame to answer the customer's call. The end goal is how to retrieve more money. Someone really needs to investigate the company with a review of the devices, for it drained my battery TWICE! It drained the car so low that the key would not work to unlock the car. I had to pay for a locksmith and a new battery. THAT'S BEYOND CRAZY! The device does malfunction often and no one is available to help. Unlimited Kustomz was not helpful either probably because they work for Lifesafer. Lifesafer should be LIABLE for all extra fees accrued directly pertaining to the device and the affects on the car! Praise God for ***** and mercy. I'll definitely keep a close eye on all accounts associated with payment. There should be no more withdrawals after the last payment since the device has been removed. Extremely disappointing experience.LifeSafer
Date: 09/24/2024
Vehicle battery problems are not usually related to the interlock device, although the timing of a battery problem can make it seem that way. All vehicles use some amount of battery when the car is shut off. For example, an onboard clock always shows the correct time because it is drawing battery current even when the vehicle is not in use. Aftermarket accessories add to the total battery load of the vehicle. An interlock is an aftermarket accessory and draws less than 5 milliamps of battery per hour. A battery more than 4 years old, a battery not used recently and/or used infrequently, in situations when the vehicle's basic amp load is high may drain more quickly. If your alternator is not fully charging the battery when the vehicle is in use, battery problems can result. Check your vehicle user manual to determine how much amperage is being used on a baseline for your vehicle.Review fromJordan S
Date: 09/13/2024
1 starSuch a joke I had some issues with my card and my payment was suppose to be processed the 10th which I had some card issues so it didnt go through so next resort I went to the lifesafer app logged into my account tried to make the payment on there and no luck and for the past 3 days I have been on hold waiting for customer service each time over 2 hours and better yet left a message each time no call back they are terrible and there is no way they are experiencing high call volume day in day out its such a disappointment on top of the the equipment should be taken off the shelfs I have heard of multiple people who have had malfunctions and messing up there vechicle and its a rip off to pay all this money and cant even get ahold of one agent I wish I would have known this was going to be a hassle I would have definitely just went with another company and no get ripped off for the price there are other companies I should have looked into before I made my decision for this one 80$ a month for device and 30$ every 3 months for recalibration instead life safer fraud 103 every month and 35 every money for recalibration I am very disappointed at this point sad thing is I should have not recommended anyone I knew to this fraud of a company ??????LifeSafer
Date: 09/24/2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************/ to chat with a Service Specialist Mon - Fri 8:00 AM to 8:00 PM Eastern Time. The LifeSafer Resolution manager will reach out to you to see how we can assist you and ensure you fully understand the settings and answer any other questions you may have.
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