Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeSafer has 123 locations, listed below.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

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  LifeSafer

  617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

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  LifeSafer

  2881 S 31st Avenue Unit 13 Greeley, CO 80631

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  LifeSafer

  13422 Chambord Street Brooksville, FL 34613

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  LifeSafer

  321 W 5th Street Waterloo, IA 50701

Review Details

• Review fromRonny Y

  Date: 09/25/2024

  1 star
  DO NOT USE LIFESAFER ignition interlock.
  During my initial call with the sales person, she said that my fee for service was supposed to be $88 plus a $25 calibration fee per month. I have now since been charged much more each month. (Fees charged $139.16, $127.59 and other charges) It takes more than 3 hours to reach customer service if you can even reach them. They will take you off autopay to charge you more and you can't add yourself back on autopay through the online dashboard.

  LifeSafer

  Date: 09/30/2024

  Thanks for your feedback, we apologize for the mistakes with billing. We have already discussed this concern with Mr. *** and refunded overcharges.

• Review fromZachary K

  Date: 09/25/2024

  1 star
  I initially set up an appointment through LifeSafer over the phone and gave them all my relevant information (including my car's year, make and model) and they set up an appointment at a local technician for the following week. The day before my appointment, I receive a text confirmation from LifeSafer confirming my appointment for the next day at 8 a.m. Perfect! The next day, I promptly arrive at the technician's location at 8 a.m. to find the door locked and no cars in the parking lot. I ring the doorbell for no answer. I call the tech's cell and no answer. So, I reach out to LifeSafer and explain the situation. They confirm that I am at the correct location and that my appointment was confirmed and correct. They put me on hold to try and contact the tech. After about 20 minutes on hold, the customer representative for LifeSafer tells me they are unable to contact the tech and that all he could do was bump it up to management. So, I wait and continue calling the tech's cell every half hour. Finally, I get in touch with him at 10 a.m. after 2 HOURS of waiting. He tells me LifeSafer never set up an appointment with him. HOW DOES THAT EVEN HAPPEN? The tech finally shows up around 10:30 a.m. and begins the installation on my car TWO AND A HALF hours after my scheduled appointment time. After about an hour of waiting on the installation, the tech appears again to inform me that LifeSafer's device isn't compatible with my car. Absolute disgrace. You had all my car's information before the appointment was even set up. How can you screw all of this up so badly? LIFESAFER, YOU NEED TO FIGURE OUT WHICH CARS ARE NOT COMPATIBLE WITH YOUR DEVICE BEFORE YOU NEEDLESSLY WASTE PEOPLE'S VALUABLE TIME! YOU SHOULD BE ASHAMED!

  LifeSafer

  Date: 10/01/2024

  We apologize for the inconvenience when you initially went to your installation appointment, and for any unpleasantries experienced with our LifeSafer Customer Support Center. Please know that we are looking into this and will provide the necessary coaching internally. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

• Review fromPatrick F

  Date: 09/19/2024

  1 star
  The price they quote you will be 1/2 what you actually pay. Total scam but from what I hear all interlock companies are and its just additional punishment just grateful its getting uninstalled as I write this after a magical $260 uninstall fee. These people should be in jail for theft..

  LifeSafer

  Date: 09/25/2024

  Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

• Review fromLevi T

  Date: 09/16/2024

  1 star
  The ABSOLUTE WORST. have been trying for months to get a hold of someone and Im on hold for hours. This is absolutely insane and unacceptable!! I pay you all money and have had nothing but problems with each device or the people sending the devices in time. Ive missed work and appointments because the device wasnt sent on time or was defective!!! I will be getting a lawyer involved. This device has ruined the way my car runs also. And there are no local buildings that are lifesafer that you can even go to talk to someone.

  LifeSafer

  Date: 09/24/2024

  We are sorry to hear that you are experiencing hardships with your interlock device. We want to be able to see how we can best assist you and get you back on the road with ease. Someone from our LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time.

• Review fromDisappointed H

  Date: 09/14/2024

  1 star
  This was the worst experience ever. I don't normally leave reviews, but LifeSafer is the epitome of RIDICULOUS BEHAVIOR! The customer service is AWFUL and they could care less about your concerns. After waiting on hold for 2 hours and 32 minutes the guy refused to apologize or truly hear my concern. I wanted to speak to a manager, but my time is also valuable after missing 3 classes on campus today and I refused to be placed on hold again. If you can call a customer right back after a disconnection then you can follow up in a better time frame to answer the customer's call. The end goal is how to retrieve more money. Someone really needs to investigate the company with a review of the devices, for it drained my battery TWICE! It drained the car so low that the key would not work to unlock the car. I had to pay for a locksmith and a new battery. THAT'S BEYOND CRAZY! The device does malfunction often and no one is available to help. Unlimited Kustomz was not helpful either probably because they work for Lifesafer. Lifesafer should be LIABLE for all extra fees accrued directly pertaining to the device and the affects on the car! Praise God for ***** and mercy. I'll definitely keep a close eye on all accounts associated with payment. There should be no more withdrawals after the last payment since the device has been removed. Extremely disappointing experience.

  LifeSafer

  Date: 09/24/2024

  Vehicle battery problems are not usually related to the interlock device, although the timing of a battery problem can make it seem that way. All vehicles use some amount of battery when the car is shut off. For example, an onboard clock always shows the correct time because it is drawing battery current even when the vehicle is not in use. Aftermarket accessories add to the total battery load of the vehicle. An interlock is an aftermarket accessory and draws less than 5 milliamps of battery per hour. A battery more than 4 years old, a battery not used recently and/or used infrequently, in situations when the vehicle's basic amp load is high may drain more quickly. If your alternator is not fully charging the battery when the vehicle is in use, battery problems can result. Check your vehicle user manual to determine how much amperage is being used on a baseline for your vehicle.

• Review fromJordan S

  Date: 09/13/2024

  1 star
  Such a joke I had some issues with my card and my payment was suppose to be processed the 10th which I had some card issues so it didnt go through so next resort I went to the lifesafer app logged into my account tried to make the payment on there and no luck and for the past 3 days I have been on hold waiting for customer service each time over 2 hours and better yet left a message each time no call back they are terrible and there is no way they are experiencing high call volume day in day out its such a disappointment on top of the the equipment should be taken off the shelfs I have heard of multiple people who have had malfunctions and messing up there vechicle and its a rip off to pay all this money and cant even get ahold of one agent I wish I would have known this was going to be a hassle I would have definitely just went with another company and no get ripped off for the price there are other companies I should have looked into before I made my decision for this one 80$ a month for device and 30$ every 3 months for recalibration instead life safer fraud 103 every month and 35 every money for recalibration I am very disappointed at this point sad thing is I should have not recommended anyone I knew to this fraud of a company ??????

  LifeSafer

  Date: 09/24/2024

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************/ to chat with a Service Specialist Mon - Fri 8:00 AM to 8:00 PM Eastern Time. The LifeSafer Resolution manager will reach out to you to see how we can assist you and ensure you fully understand the settings and answer any other questions you may have.

• Review fromMardra f

  Date: 09/11/2024

  1 star
  They do not deserve any stars! The only way to get in contact with them is online chat using a computer. The hold time is more than 5 hours and once you get a rep on the line they have no idea what to do. They told me to call back tomorrow to get more information? call back and speak to whoooooo! Rep response: I am not quite sure. I spent an hour online chatting with a rep that said they created a ticket to have another device sent to me, which can take 24/48 hours to receive. Upon receipt I must call them and they will help further. I asked for a supervisor and a claim number and the lady on the phone stated is was not apart of their process to provide any further details to the customer! smh! What a company!

  LifeSafer

  Date: 09/24/2024

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. We will have the LifeSafer Reputation Manager contact you to see how we can best assist you during this time.

• Review fromNicole P

  Date: 09/09/2024

  1 star
  They are awful to work with. They answer the phone right away to get your business, but as soon as you pay (youre hooked because switching companies is expensive and time consuming), good luck ever getting ahold of them again. You have to calibrate your car every month, but what they do not tell you is their devices are one of the slowest to calibrate, warm up, or get going. Also, if the device malfunctions, you get to pay for towing and service and they may reimburse you. The person who calibrates my car said there are plenty of other companies with more reliable and faster working devices.

  LifeSafer

  Date: 09/11/2024

  Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team has reached out to you to further assist.

• Review fromAndy H

  Date: 09/07/2024

  1 star
  It is impossible to get a hold of anyone. No less than 4 hours on hold and 4 voicemails and still have not been able to talk to someone on the phone. Its easy to get a hold of someone via the chat but they arent able to do everything and sometimes have the wrong information.

  LifeSafer

  Date: 09/11/2024

   We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

• Review fromskott l

  Date: 08/29/2024

  1 star
  Why is it so hard to get a hold of someone on their boasted "here for you 24/7 customer service". EVERY time I call it's the same "we're experiencing an unusual high call volume expected wait it ten minutes".. but that "ten minutes" always goes past 30 (I'm actually still on hold as I type this for over 32 minutes). What happens in an emergency??? Then the webchat.. good luck getting ahold of anyone on there as well. Seems to suddenly "lose connection" pretty often. The actual device? Haven't had issues with it yet, thank god. Getting the actual blow pattern down took a while but after that, it's pretty quick and easy. The worst thing so far is getting charged an 80 dollar violation/reset fee when I spoke with an employee the day prior that my car battery was dead. I was told I could remove it and get it replaced with a three day grace ******* (I have the whole conversation recorded for my own sake). cool! Nope, even after spending 33 dollars at the shop that installed it to clear the service flashing.. they STILL charge me 80 dollars as a violation. How are we penalized for something completely out of our hands. Was I supposed to know ahead my battery would be dead at 9pm at night? This is ridiculous.36 min and counting.. still on hold with the lovely piano hold music. If this company would fix their customer service department head count.. maybe things wouldn't be so stressful and they'd have better reviews.

  LifeSafer

  Date: 08/30/2024

  Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.