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Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LifeSafer has 123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LifeSafer

      3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

    • LifeSafer

      600 W 58th Avenue Suite F Anchorage, AK 99518

    • LifeSafer

      5027 List Drive Colorado Springs, CO 80919

    • LifeSafer

      810 South Portland Avenue Pueblo, CO 81001

    • LifeSafer

      4549 Tabor Street Unit D Wheat Ridge, CO 80033

    Customer Review Ratings

    1.05

    Average of 227 Customer Reviews

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    Leave a Review

    Review Details

    • Mardra f

      Date: 09/11/2024

      They do not deserve any stars! The only way to get in contact with them is online chat using a computer. The hold time is more than 5 hours and once you get a rep on the line they have no idea what to do. They told me to call back tomorrow to get more information? call back and speak to whoooooo! Rep response: I am not quite sure. I spent an hour online chatting with a rep that said they created a ticket to have another device sent to me, which can take 24/48 hours to receive. Upon receipt I must call them and they will help further. I asked for a supervisor and a claim number and the lady on the phone stated is was not apart of their process to provide any further details to the customer! smh! What a company!

      LifeSafer

      Date: 09/24/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. We will have the LifeSafer Reputation Manager contact you to see how we can best assist you during this time.

    • Nicole P

      Date: 09/09/2024

      They are awful to work with. They answer the phone right away to get your business, but as soon as you pay (youre hooked because switching companies is expensive and time consuming), good luck ever getting ahold of them again. You have to calibrate your car every month, but what they do not tell you is their devices are one of the slowest to calibrate, warm up, or get going. Also, if the device malfunctions, you get to pay for towing and service and they may reimburse you. The person who calibrates my car said there are plenty of other companies with more reliable and faster working devices.

      LifeSafer

      Date: 09/11/2024

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team has reached out to you to further assist.

    • Andy H

      Date: 09/07/2024

      It is impossible to get a hold of anyone. No less than 4 hours on hold and 4 voicemails and still have not been able to talk to someone on the phone. Its easy to get a hold of someone via the chat but they arent able to do everything and sometimes have the wrong information.

      LifeSafer

      Date: 09/11/2024

       We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

    • skott l

      Date: 08/29/2024

      Why is it so hard to get a hold of someone on their boasted "here for you 24/7 customer service". EVERY time I call it's the same "we're experiencing an unusual high call volume expected wait it ten minutes".. but that "ten minutes" always goes past 30 (I'm actually still on hold as I type this for over 32 minutes). What happens in an emergency??? Then the webchat.. good luck getting ahold of anyone on there as well. Seems to suddenly "lose connection" pretty often. The actual device? Haven't had issues with it yet, thank god. Getting the actual blow pattern down took a while but after that, it's pretty quick and easy. The worst thing so far is getting charged an 80 dollar violation/reset fee when I spoke with an employee the day prior that my car battery was dead. I was told I could remove it and get it replaced with a three day grace ******* (I have the whole conversation recorded for my own sake). cool! Nope, even after spending 33 dollars at the shop that installed it to clear the service flashing.. they STILL charge me 80 dollars as a violation. How are we penalized for something completely out of our hands. Was I supposed to know ahead my battery would be dead at 9pm at night? This is ridiculous.36 min and counting.. still on hold with the lovely piano hold music. If this company would fix their customer service department head count.. maybe things wouldn't be so stressful and they'd have better reviews.

      LifeSafer

      Date: 08/30/2024

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • J. H.

      Date: 08/27/2024

      Absolutely awful to deal with. Zero customer support. The people they have installing the devices have no clue what they are doing. Got my Yukon back and nothing on the dash nor accessories worked. Have had countless issues with bad blows with zero alcohol involved. Been stranded states away with zero help to resolve the situation. A 400 mile tow to get your breathalyzer reset isnt cheap. 0/10 DO NOT RECOMMEND even to my worst enemy!!!!!

      LifeSafer

      Date: 08/28/2024

      We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from that team will be in contact with you to see how we can help.

      J. H.

      Date: 10/14/2024

      On hold again... Currently at 50 minutes. I would rather call City Utilites than this joke of a company.

    • Jeffrey H

      Date: 08/21/2024

      This company does not stand behind there product have had numerous lockout due to improper functioning. Business that installed very rude. They make you pay an extra fee when lockout occurs which is not the fault of user. Their must be a better system out there!!!

      LifeSafer

      Date: 08/28/2024

       You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from our Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • Giovanny M

      Date: 08/13/2024

      I'm extremely relieved I found this page. Now I know dealing with them will be screenshot after screenshot and recording every single call with them for evidence.I'm currently dealing with trying to get my car fixed while having the Lifesafer interlock device installed. The mechanic can't start working on my car without filling out a "mechanic affidavit" and work order, which I knew beforehand and explained it and got it all sorted out with the mechanic before he even got my car. It is currently 8/13, my mechanic sent the papers 8/06 and Lifesafer still hasn't called him, like they said they would within ***** hours. The mechanic has called THEM, and of course, been on hold for hours, and still nobody picked up. I haven't had my car for almost 2 weeks because of the "customer service" this joke of a company tries to pass off. I'm screenshotting bus passes, Uber rides, and any other costs not having my car is causing me, because of their "service", just in case.I did EXACTLY what Lifesafer said I needed to do for the mechanic to be able to work on my car, and it's been nothing but cricket noises from them for a week. Luckily we have proof of all the dates in case this has to go ant further. And now that I found this page, there's even further evidence in almost every single post.

    • Amanda H

      Date: 08/05/2024

      Trying to reach a real agent is not easy. I have been on the phone for over an hour. They keep saying over 10 minutes. I go online to do the chat and there are connection issues. I keep getting text saying I'm out of compliance and subject to consequences but I made and paid for all my appts. Hahaha IM SCARED. I DO NOT WANT ANY OUT OF COMPLIANCE CHARGES. CURRENTLY 1 HOUR 8 MINUTES!

      LifeSafer

      Date: 08/15/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 8:00 PM Eastern Time.

      LifeSafer

      Date: 08/16/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 8:00 PM Eastern Time.

    • Samuel T

      Date: 08/03/2024

      I had this interlock installed on Monday, it is now Saturday and I'm locked out due to a "violation""Customer service" cannot tell you what the violation is. Nor do they even offer any sort of empathy for the inconvenience.I'm regretting the decision to go with this company already.

      LifeSafer

      Date: 08/08/2024

      Were sorry to hear you have experienced a difficult time with your LifeSafer device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive leadership team will be in touch to see how we can help.

    • Adam P

      Date: 08/01/2024

      This company is a con. They never post your bill. So when you do call it's always well you some many days past due. This company needs to be looked at or shut down

      LifeSafer

      Date: 08/08/2024

      This is a normal billing function - the daily fees aren't invoiced until they are added at the appointment or, if on autopay, until you are able to pay them. Someone will be contacting you shortly to assist.

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