Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeSafer has 123 locations, listed below.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

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  LifeSafer

  600 W 58th Avenue Suite F Anchorage, AK 99518

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  LifeSafer

  5027 List Drive Colorado Springs, CO 80919

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  LifeSafer

  810 South Portland Avenue Pueblo, CO 81001

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  LifeSafer

  4549 Tabor Street Unit D Wheat Ridge, CO 80033

Review Details

• Review fromJORGE C

  Date: 12/21/2022

  1 star
  Hidden fees, unorganized, no accountability!
  I have had Issues with life safer since the date of installation. My previous experience is also on here as a review. Most recently I was notified that I the customer/client am responsible for making sure lifesafer has the correct dates setup for appointments and lockout dates. Life safer has continuously put my lockout dates before my actual appointment dates. Meaning my car is disabled before the actual appointment date, additionally these “lockouts” get reported to the probation officer as violations. Scarlett at life safer explained to me that it is my job to check the dates they setup. Which I do not agree with, I am the customer, I am paying for a service. It’s is not my job to monitor and service my vehicle. Previously they also gave me false payment amounts at sign up and did not disclose fees. Life safer also sent me messages verifying I had appointments 24 hours before my appointment. On one occasion I never received the text so I called and they let me know I had missed the appointment and I would have to pay an additional fee. The shop continuously neglected to charge me monthly dues and I would receive a call asking why I hadn’t paid. Currently I am having the device removed and the removal fee is nearly $200! And I addition the shop is charging $60! Please avoid doing business with this company at all cost. Choose a more reputable company with no smoke and mirrors

  LifeSafer

  Date: 12/28/2022

  High-quality service and the satisfaction of our clients are of utmost importance to us at LifeSafer. Our Resolutions Manager has been in contact with you and replied to all your email in a timely manner since August of 2021. When we tried to resolve the issue with the shop charge, you refused to provide any documentation regarding the charges and refused to communicate further.

• Review fromRobert W

  Date: 12/14/2022

  1 star
  Ok, I made a serious mistake. I admit it and own it. I drove drunk. I didn't hurt anyone or damage anyones property. However, this business will rip you off and lie to you. They won't disclose all the codts associated with their services. The device that they use, that is installed in my vehicle, will give false positives which in turn cause a "lockout" which will cost you money. Additionally, if you call them to discuss this issue, you will be charged a "service call" for talking to them on the phone.
  I regret what I did but I regret more using this company.

  LifeSafer

  Date: 12/22/2022

  We appreciate your feedback and understand your concerns. All Ignition Interlock Device (***) settings are dictated by state regulations. Please note that the *** will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual cannot start a vehicle, and how we can confidently state the LifeSafer ignition interlock is fulfilling its purpose.We do not charge for simply calling us.Someone will be reaching out to see how we can assist you.

• Review fromSusan M

  Date: 12/13/2022

  1 star
  Lifesafer was one of the worst experiences I've ever had!! After having a lifesafer ignition interlock installed by ****** ******** in Pueblo, my car never started again. I had to have ******* remove the lifesafer device and install an intoxalock device. It's been 26 days since I switched to intoxalock and lifesafer still has not refunded the $125 monitoring fee. I've had no problems since switching to Intoxalock/******* and would definitely recommend Intoxalock over Lifesafer!!

  LifeSafer

  Date: 12/22/2022

  Thank you for taking the time to bring this to our attention; we are looking into this matter. A LifeSafer Executive Resolutions Manager called you to see how we can resolve your concerns, but there was no answer and no voicemail. We will be sending an email for further follow up.

• Review fromJonathan M

  Date: 12/09/2022

  2 stars
  I have this device for 6 months without any problem and i was happy about it and it also changed my life style being sober for a very long time. But this morning when i blow my device then started my car it says that lockout on the 12/11/22 8:58:18pm reason code:588 and my service date is on 12/19/22 at 8:30am.
  I don’t know what is the reason is and all i know is i did not violated or tamper anything at all. I called the customer service several times but they always put me on hold for almost an hour twice. I hope they can fix this issue remotely because i have to go to work until the 11th and i will not be able to go to the office until then.

  LifeSafer

  Date: 12/22/2022

  Were sorry to hear you have experienced a difficult time with your LifeSafer device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive leadership team will be in touch to see how we can help.

• Review fromSandra A.

  Date: 11/02/2022

  1 star
  I plan on removing this device!They do erroneous violations and I’m sure there will be more to come. I paid $25 to get it seen then $$55..for a totally false violation..I have been sober it was installed and have continued to do so. The first excuse I was given was that I didn’t drive my vehicle enough..negative ..I work 5 days a week and take my son to school. Then I was told it’s because I eat or drink certain liquids that can cause violations. Another lie!I now have to write a letter to Secretary of State for the reason of the so called violations..which I do not know what it is..Oh wait they said for tampering..so what is the reason then..not driving enough..eating or tampering?I did not tamper with the device at all!.I called and was transferred to a voicemail..quick to take my $$ but not resolve my issue!Do not use them ever..they will bleed you dry!

  LifeSafer

  Date: 11/03/2022

  We at LifeSafer appreciate your feedback and understand your concerns. All Ignition Interlock Device (IID) settings are dictated by state regulations. IIDs randomly ask for additional tests while the engine is running. If the retest is not taken and passed within your state's allotted time frame, the unit will log a Retest Violation and require service. This is to prevent someone from driving drunk after having a sober person take a test to start the vehicle.
  Someone from the LifeSafer leadership team will be reaching out to you to see how we can best assist you with this going forward.

• Review fromCharles T

  Date: 10/31/2022

  1 star
  This company is garbage. Don't waste your time they only want your money. I'm getting my device removed today because of fake violations and I'm going with smartstart. First off they lied and said there was a shop close to me that does the monitoring....there isn't. Second I've called and left numerous messages about the issue I'm having and Noone will answer or return my calls.

  LifeSafer

  Date: 11/01/2022

  We appreciate your feedback and understand your concerns. All Ignition Interlock Device (IID) settings are dictated by state regulations. Please note that the IID will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual cannot start a vehicle, and how we can confidently state the LifeSafer ignition interlock is fulfilling its purpose. The same things you're getting violations for on our device, will happen on any interlock device.
  Also, we show you've been going to the same shop since installation.
  We're sorry you're not satisfied, someone will be reaching out to see how we can assist you.

• Review fromAmanda L

  Date: 09/28/2022

  1 star
  This company is quick to take your money and their device is very questionable. I have been using Lifesafer for just over a month and have been locked out 2xs and had to pay $55 to have it serviced each time. I do not drink and know that any violations are because of the device not reading my blows. I have a newborn and 2 other kids that need to be picked up and dropped off at school, not to mention any appointments we have to be on time to. This company is only concerned about bringing in the money. I would have never had this installed if I knew all the troubles I would be going thru. I have to leave the baby in the house if its too cold or hot out, try to start the car, and then get the baby from the house. I was locked out yesterday w baby at the post office for 45 min. He was crying and hungry and there was nothing I could do but wait. I DO NOT recommend LifeSafer. Whos to say it is not their equipment that is faulty. Would not recommend for any single moms!!!!!!

  LifeSafer

  Date: 09/30/2022

  We appreciate your feedback and understand your concerns. At LifeSafer, our employees continuously test our units to understand our consumer's experience. Device settings are determined by state regulations, not the interlock industry, but we do our best to train our clients on how to use the device. We are always striving to become better for our customers, and your feedback helps us to best understand how.