Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Complaints

This profile includes complaints for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

387 total complaints in the last 3 years.
160 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
been on an interlock device for 6 months. The unit given was not working properly. I went in to ** medical center came out device was locked in order to correct it i was billed a reset fee, made to drive 300 miles one way to get rest. There were at least 3 lockout these lockout were reported to the state as violations for alcohol. The state made me do another 3 months. Lifesaver is a racket run by the state. The dates of service 12-17-24
Business Response
Date: 08/14/2025
We have reviewed all logs, and there were no device malfunctions. Each time the device is serviced, it is recalibrated. If it doesn't recalibrate to within .005, then it will be swapped out. The only time a device was swapped was due to it not recalibrating within range, which would not cause any improper readings on the device. We did not report an "alcohol violation" where one hasn't occurred. What many interlock clients don't understand is that there are violations set by their state that aren't related to alcohol specifically. States have a timeframe in which retests (tests after the engine was started) must be taken. In ********, that timeframe is 5 minutes -- if the retest isn't taken within 5 minutes, a violation must be recorded -- after 3 have been recorded, the device must go into recall status, where the device will begin a 7-day countdown to lockout. If the device isn't serviced in that very clear 7-day countdown, only then will the device lock out. While clients are responsible for knowing and adhering to their state's regulations, we do our best to help them understand.
LifeSafer's Resolutions Manager will be reaching out to *** ******* today to discuss and ensure he understands to avoid additional extensions.
Initial Complaint
Date:08/08/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lifesafer has been a headache since the start.. The amount of money they charge is ridiculous.. I have been trying to settle a billing issue for over charging on services that I'm not going to use after Aug 14 when I have it Uninstalled.. I have just went to get it calibrated on Aug 7. Now its a balance due of 164 after I have paid what I owed of 102 after the techs told me it was free for 30 days when I went in for my final download then charged me a missed appointment fee when I was just there 2 days previously and it was calibrated then. Then lifesafer told me I should have called and canceled and its no refunds. What?? Now I have a balance of 164 and no real explanation but its calibrated until sept 3.. when I'm getting it out on Aug 14.. Lifesafer is a scam and I can see why they got sued previously..
Business Response
Date: 08/11/2025
The issue occurred because the final download was done on 7/14. *** ****** was approved for removal on 7/15 and was notified by us via email. That final download month ended on 8/6 (it was a short month because of a previous autopay payment being declined), throwing off *** ******** paid-to-date. He should have removed the device between the 7/15 approval and 8/6. Since interlock companies in ********* only give one month free for final download, *** ****** is required to pay for any additional final downloads or services done after that free month. However, to resolve this complaint and make things right, we have cleared the balance from *** ******** LifeSafer account.
Customer Answer
Date: 08/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******
Initial Complaint
Date:08/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been using the LifeSaver interlock service for 19 months. My vehicle needed repair, and for the mechanic to work on my car, LifeSaver needed to send the mechanic an override code. The mechanic and I filled out all of the required documents and emailed them to the listed email address on the form. I have called and chatted with LifeSaver for almost two weeks. LifeSaver verified that the documents were filled out correctly and that they had been received. LifeSaver said that the mechanic would receive a call with the codes in 24 to 48 hours. It has now been two weeks, and the mechanic has still not received the override codes. I have only 2 months of required monitoring left. I would simply ask that LifeSaver send the code to the mechanic.

LifeSaver contact information:
###-###-####
###-###-####

My account information:
**** *****
LifeSaver account number: ***********
Business Response
Date: 08/01/2025
Per *** ******* call on Monday, the Mechanic Affidavit form was only sent after hours Friday, meaning it was basically sent over the weekend as the department handling it only operates Monday-Friday. (It had attempted to be sent earlier in the week but was blank.) We contacted *** ******* repair shop on Tuesday (we had to leave a message) and advised that the affidavit we received Sunday was not completely filled out and we were missing the secondary document (something on repair company letterhead) -- per Instruction #2 on the affidavit form. After that, the repair shop filled out the missing information and resent it, but failed to send the secondary document again. Again, we called *** ******* repair shop on Wednesday and left a message advising of the missing document. We finally received the secondary documentation yesterday, 7/31. We advised *** ***** that we'll be in contact as soon as we can, but effectively, the 24-48 hours starts only once the proper paperwork is received for fairness to clients who have sent in proper paperwork prior to his being received.
Initial Complaint
Date:07/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There's a reason this business is not accredited. They are fraudulent and will give you the run around when it comes to getting your device Uninstalled. Calling them will only leave you on the phone for hours on end with no resolution. They just state your estimated wait time is more than 10 minutes. They have charged me time and time again for lockouts for reasons that dont even make sense. How can someone have alcohol on their breather and then pass less than 5 minutes later??
Business Response
Date: 07/29/2025
We appreciate the feedback and understand the concerns regarding fail readings. State regulations dictate all Ignition Interlock Device (IID) settings. Please note that the IID will register any trace of alcohol from any source containing it. Even police breathalyzers work this same way. Breathalyzers and interlocks can't determine the difference between alcohol from wine, liquor, beer versus mouthwash, overripe fruit, yeasted bread, cologne, etc. This is why we advise clients to avoid eating and drinking before and while driving, don't use cleaners, colognes, air fresheners shortly before driving without airing the vehicle out, and being mindful of what's used in the vehicle and on their body before entering the vehicle.
If a client's state requires that their device go into recall and require a reset service to avoid a lockout after any fails (most states do) -- then the client will be required to pay their interlock provider to provide that reset service. Only the client can control what substances are presented to the interlock, and the client is responsible for ensuring they don't get any fails. Interlock companies are simply providing that reset service that your state regulations mandate to remain in compliance. This is standard practice across all interlock companies.
The LifeSafer Resolutions Manager will be reaching out to Mr. ******** shortly to discuss further.
Initial Complaint
Date:07/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’ve completed all requirements for my ignition interlock under ***** law, but LifeSafer is refusing to schedule a removal and has me down for another calibration after my term is already over. I’ve been trying to contact them for days and was on hold for over an hour with no resolution. This delay feels intentional, and I should not be charged extra or forced to keep a device I’m no longer required to have. I’m requesting that LifeSafer immediately remove the device, cancel any upcoming calibration fees, and confirm that my account is closed. Their lack of communication is unacceptable, and I don’t want to be penalized because of their system failures.
Business Response
Date: 07/29/2025
We apologize for the long wait times. This is a staffing struggle, not intentional to make things more difficult, as it's difficult for us too. ***** is very strict when it comes to device deinstallation. By law, we are not permitted to remove the device without explicit permission from ***** Probation and Parole. We reached out to ***** Probation and Parole on 7/28 to confirm completion or non-supervision, and are still waiting to hear back from them at this time. We will reach out to *** ****** as soon as we are allowed to schedule her removal.
Customer Answer
Date: 07/29/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I emailed on the 22nd regarding my removal why is it being sent a week later? I want it to be clear that I will not be paying for a calibration. I did my job and their staffing issues are not my problem. I pay too much for them to not be able to have a staff that can properly serve their clients.

Regards,

******* ******

Business Response
Date: 07/30/2025
We cannot find an email on 7/22 or any other date. If *** ****** can advise what email she sent it to, we can investigate it further. At this time, we are still waiting on responses from any of the 3 emails for ** officials we emailed. It can take several days to hear back from them and we are simply not permitted by law to remove without that authorization. If *** ****** has a particular person of authority to assist with moving this along, please ask them to send the authorization to [email protected] as soon as possible.
Customer Answer
Date: 08/01/2025
Better Business Bureau:
This matter has been settled and I would like to withdrawal my initial complaint.

Regards,

******* ******
Initial Complaint
Date:07/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have unreliable service. I have their interlock installed in my car. On the 4th of July I was unable to start my car. It stayed parked at my work for 5 days! During that time I tried unsuccessfully to use the interlock but it would always abort. I reached out every day for assistance by phone and by chat. No one would assist. On July 10th I paid for a tow service to tow my car to their Tech in *****. I paid $175 for that service. They will not compensate me. I need my car for work! I explained that several times. The tech was also ignoring my calls. A newer Interlock was installed on 7/10. It is very complex to operate. No one helps! I noticed Lifesafer charged me $ 182 on 7/10/25. They withdraw money out of my debit card without any explanation. I am furious to learn they charged me to change faulty Interlock.
Business Response
Date: 07/24/2025
We’re hate to hear about anyone experiencing a difficult time with the LifeSafer device. We are looking into this situation and will be in contact with Ms. ********** shortly.
Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’ve paid about $900-1000 so far to this business for their interlock service so far, over about eight months. I’ve been a consistent participant in the interlock program with no issues. I’ve always done my due diligence, the least they can do is be able to handle their consumer support calls at a 2025 level if they’re going to take so much money from me.
Business Response
Date: 07/21/2025
We appreciate all feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************/ to chat with a Service Specialist Mon - Fri 10:00 AM to 8:00 at PM Eastern Time.
Please know that staffing is a struggle for call centers. We will soon be implementing new plans to help reduce our wait times. We show Mr. ********* was able to speak with several agents over the weekend and today.
Initial Complaint
Date:07/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every seems month they lose my payment info , charge me more than I’m supposed, don’t know how to keep their client portal updated. The company for having these tech items don’t seem to know how to use tech .
The only saving grace is the tech local in ******* hill who does great doing his end .
I just hate opening the portal and find something like payment info gone and being charged more than I should.
I called billing and was told my account is held out of *** ****
Business Response
Date: 07/21/2025
We apologize for any issues or misunderstandings regarding our payment system. There have been card/s that declined autopay, causing autopay to be turned off. We are looking into the payments further and will contact Mr. ****** to see how we can assist.
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LIFESAFER is the most unethical and fraudulent company i have ever encountered. They falsely reported non compliance, stating a missed appointment that never happened, lock outs right after calibration that resulted with being double charged for mistakes on their end. When coming to the end of my time with the device, they prolonged the process and forced me to get another calibration when I was paid through past the date of removal, on a last attempt to charge another $125 and would not send final compliance to state unless the calibration was done. Come to find out that it was never necessary and not required by the state, not only did their shop confirm this but even their own employee. LIFESAFER needs to refund me for the fraudulent calibration.
Business Response
Date: 07/09/2025
We thank *** ******* for taking the time to bring this to our attention; we are looking into this matter and a LifeSafer Executive Resolutions Manager will contacting *** ******* to see how we can best assist him.
Customer Answer
Date: 07/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******
Initial Complaint
Date:06/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ok I went to lifesavers website 6/10/25 to get a breathalyzer quote and seen if it isn’t installed the same day you get a credit for the month I had to wait 2 days to get it installed 6/12/25 so they gave me a credit that didn’t cover the month I paid a little out of pocket 6/13/25 but the definition of free is not to pay anything unless it states cover taxes but that was not said either it the fact of saying this and doing this to people that need to get their licenses back mind you the state backs these companies so are they cheating so many people this way?
Business Response
Date: 06/16/2025
We thank *** ***** for taking the time to bring this to our attention; we are looking into this matter and a LifeSafer Executive Resolutions Manager will be contacting *** ***** to see how we can make this experience a better one.
Customer Answer
Date: 07/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Problem:
I sent complaint a couple weeks ago and someone called me and helped a little but I signed up to lifesafers because I’m obligated by law so again i feel like I kinda being taken advantage of but it stated online if you weren’t able to get a breathalyzer installed the same day you’ll get a month free they gave me a credit that didn’t cover the first month and took about $10 from me then I sent a complaint here they credited my 10 plus supposedly enough for the rest of the month and again they took a lil out the $10 again to state free and take anything without it being stated is messed up and very unprofessional for s company doing business with the government I need this fixed because I don’t need this company messing with my license I added original pics from the first charge too so you can see and be caught up I understand it’s only a few dollars but when your paying thousands just to drive again legally and the business would be getting money from you a whole year from you regardless it’s like I said unprofessional and I’m pretty sure against the law by false advertising also technology stealing from their customers

Desired Outcome:
Billing adjustment; I think they should credit my basically $10 back and add an additional REAL free month with no hidden fee BS; Refund

Regards,

**** *****

Business Response
Date: 07/07/2025
We have reviewed *** ******* account and noticed there was an overcharge of 1 day of service, totaling in an additional $5.17. The credit previously granted to *** ***** has covered the biweekly payment for service, as well as the overcharge. We have adjusted the account and added the amount used of that existing credit to cover the overcharge back on to the client's account. He will be able to use the remaining amount for the next biweekly payment due. *** ******* first month of service has been covered by Lifesafer as promised, therefore, we will not be providing any additional credits at this time. If *** ***** has any additional questions or concerns, we encourage him to reach out to the LifeSafer Executive Resolutions Team member who has previously assisted him.
Customer Answer
Date: 07/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Last time I messaged the BBB lifesafers “fixed” the issue too but soon as I did they made call I didn’t pick up asking for a better review online then charged it as a service call like it’s therapy or there is no reason for them to call me I asked to reimburse me last time and still over charged they’re lucky I’m just asking for another month free but real free not these hidden fees on the side so I have to message your company they’re lucky I don’t reach out to a lawyer cause this is ridiculous obviously they admitted fault but can’t fix it properly or professionally

Regards,

**** *****

Business Response
Date: 07/09/2025
When we initially spoke with *** *****, we corrected the issue with the overcharge and asked him if he'd prefer the reimbursement as a credit to his Lifesafer account, or if he'd like the funds returned to the original method of payment. *** ***** agreed to the credit on the account. If preferred, we'd be more than happy to reimburse client the for the original overcharge of $9.83 back to the original method of payment. All other fees associated with the first month of service have been covered by credits applied to the Lifesafer account. At this time, no additional credits are due.
Customer Answer
Date: 07/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The fact I have to get the BBB involved because a business making money off people’s misfortune of needing a breathalyzer is taking advantage of their clients little by little and when I tried emailing explaining how you guys messed up(last time) ya acted like I was wrong and didn’t respond until the Better Business Bureau stepped in and now that I had to contact them again because the same issue there has to be more compensation for repeatedly doing the same and obviously you were going to pay me back eventually cause I been talking to lawyers already it not worth it yet but the way you respond and think the way to make it better is to return my money when you overcharged in general nope not me I want to start my own business so I read into this stuff so now like I said I want an additional month of fee covered without me having to get reimburse MY MONEY because 1 this is stressful and time consuming like this is part of your job not mine then the fact your system that you also rely on to say if anyone is driving after drinking can’t even take the right payment that’s questionable too right there

Regards,

**** *****

Business Response
Date: 07/11/2025
Other than the first initial overcharge, which has been refunded, all fees associated with the first month of service have been covered by credits applied to *** ******* Lifesafer account. At this time, no additional credits are due.
Customer Answer
Date: 07/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

It funny I was going to pay my bill a week early that’s why I seen that crap but you still over charged twice I don’t care I was getting my money back either way your a business I didn’t do anything wrong but complain about your service right then you call expecting a better review then do the exact same thing? Nope like I said I’m taking my time out my day to respond to this BS when it’s your job to do this not mine yeah 1 got a free month with getting over charged twice and having to report the company for anything to be done so no I do not except that you just reimburse My Money if you can’t do your job get a different one but as for this issue I don’t care if you agree what I asked for I could be asking for more and I believe if ask my lawyer friend I believe it can go into one of those have you used this breathalyzer company you might be intitled to money from a lawsuit cause I know I’m not the only one but I know and read laws all the time I’m asking for simple way when us that needs the device for a year or more but you guys want to be greedy over charge and not try to fix anything properly like I said you admitted you wrong doing but if you kept my money or anybody else’s that’s stealing and the fact I asked for a month without no hidden fees like June to July or me having to fix a stupid problem like this then I think you should not be doing business with any state or government program and don’t worry all this getting posted online too cause there’s no reason to hide the truth right you gave me back my money not time or stress to explain myself to someone that clearly stealing from innocent people trying to do what they have too to get their license good

Regards,

**** *****

Business Response
Date: 07/11/2025
The overcharges on the account have been corrected and credited. All fees associated with the first month of service have been covered by credits applied to *** ******* Lifesafer account. At this time, no additional credits are due.
Customer Answer
Date: 07/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Like I said you was going to pay me back my money first off I don’t know if ya think cause this is a business you can get with anything like that don’t worry KARMA A B***H can’t even do ya job right and think the other person not going to report you I paid my month it isn’t like I don’t have money it the principal you got me wasting my time to correct s**t that shouldn’t have happened if you can’t handle it send me your lawyer’s information or where to sent papers cause you guys are the trash at running a business and fixing things all I asked for an additional month for your mistakes

Regards,

**** *****

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LifeSafer is NOT a BBB Accredited Business.