Complaints

This profile includes complaints for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

• 

  LifeSafer

  617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

• 

  LifeSafer

  2881 S 31st Avenue Unit 13 Greeley, CO 80631

• 

  LifeSafer

  13422 Chambord Street Brooksville, FL 34613

• 

  LifeSafer of Florida

  5285 Tower Road Tallahassee, FL 32303

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 3 at around 11:30am, I went to a servicer for a monitoring appointment and was charged $120.80 additional dollars when I had already made bi-weekly payments, with the last payment being Sept 28 for $63.58. I sat on hold for over 45 minutes until I spoke to a representative and explained the issue. I was put on hold an additional 10-15 minutes and was advised that I a refund request was submitted and I would receive a refund in 24-48 business hours. I never received a refund. I called again on Oct 10 at 9am and was forwarded to a voicemail box for account resolution. I left a message stating the issue and my name and number. I was never contacted. My final call was Oct 13 at 1040am and was again forwarded to the account resolution voicemail box. I would like to receive a refund for my $120.80. There is also no way to see invoices on the website. There is a invoice downloading pop up on the screen but no invoice ever appears anywhere. There is no where that you can verify when a payment is due or what was paid for. There are no access to documents online as well. For those reasons, I cannot provide an account number on this complaint.

  Business Response

  Date: 10/13/2025

  *** ********* autopay was deactivated on 9/28 and not reactivated until after service on 10/3. Per our contract, if autopay is not active at the time of service, clients are responsible for paying for all the days being added to their device at that time. This is the reason Ms. ******* paid for twice her normal biweekly payment. We will refund 14 of those days to get her back on her regular autopay schedule. We will not be refunding the $120.80 because her next autopay was due yesterday, so we're keeping that portion. The next autopay is due to run on 10/26.

  Regarding the invoice concerns, this is an issue on the client's end. Typically, the issue *** ******* is describing is due to a pop-up blocker on her computer, phone, or whichever device she's using to access the portal. We are confident this is a client-specific issue because we tested downloading an invoice just now on our dummy account and it is working. Also, we have had no reports from other clients with this issue recently. 

  Customer Answer

  Date: 10/13/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *******
  

• Initial Complaint

  Date:10/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two problems need to be addressed: Lousy call center staffing and overcharges. Extremely disappointing phone wait times. Any time, it always takes 60 mins to get an agent, while a voice cuts the Mozart music every 20 seconds telling me to go online for basic things (i wouldn't be calling abt) and abt "unusually high call volume&wait time

  Business Response

  Date: 10/10/2025

  We appreciate the feedback. We are making significant strides to improve wait times by hiring additional staff and utilizing technology to predict peak times, ensuring more staff are available. LifeSafer's Resolution Manager will be in touch shortly. 

  Customer Answer

  Date: 10/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I am trying to update my review, so I didn't want to close the case yet until I do. I got a call back from Scarlett, and I appreciated that she corrected my hyperbolic remarks. There were some times where the wait was only a few minutes, so it was not true that it is always over an hour. She refunded the overcharge to my account and said the shop needs to be retrained because I didn't have to sign the form and accept those charges right away. I didn't sign it either way because the shop said "I don't even know why they have a signature line in the form" but they said I should just pay and dispute with LifeSaver. 

      Scarlett also told me that one representative (I think it was Christian on Saturday, Sep. 27) told me the billing dept can't give me a call or send me an email and that I would have to call to get an update. I said I would just look out for the refund, thinking it would be in my bank, so that is where my confusion lay. 

  My new review cuts out the silly rhetoric and adds helpful action items to fix the unreasonable call times. 1) fix callbacks by enabling them when the wait time is long instead of removing the callback option when wait time is long, and 2) add a message in the IVR detailing the number of callers in the queue and an estimated wait time (like 90 seconds per call or whatever the average be). Those would help out with setting realistic expectations and improving the customer experience. 

  
  
  
  
  
  Regards,
  
  
  
  ******* ****
  
  

  Business Response

  Date: 10/10/2025

  We addressed all of *** ****** points, escalated to the proper people within our organization, and refunded the overcharges. LifeSafer has addressed all concerns. 

  Customer Answer

  Date: 10/13/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ****
  

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed service on my vehicle so I contacted the company to verify how that was done. I was sent an email with the paperwork needed. Was told I needed to fill out relevant paperwork and attach an invoice for the work being done, and finally to reply to that original email. Upon doing so I received no further notice. To which that afternoon I called in to verify that my paperwork had made it to them. I was told yes and that now I just had to wait 24-48 hours for my request to process. Now on the day of the appointment Im being told they never received the paperwork or invoice and I now have to cancel a trip and wait an additional 3 days in the hopes I can finally have my brakes replaced. The call center employee repeatedly told me there was "no one else to talk to" about the employee who'd lied to me about the status of my paperwork. She promptly hung up on me when I expressed that was an unacceptable resolution.

  Business Response

  Date: 09/29/2025

  We apologize for any inconvenience and misinformation regarding the mechanic bypass process. Because ignition interlock programs are state-mandated, LifeSafer must follow strict guidelines to ensure you remain in compliance. We know this can sometimes feel inconvenient, but these safeguards are in place to protect you and your driving privileges for the long term.
  Our executive management team is also reviewing your account
  and will reach out shortly to help get this resolved.

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bogus charges, missed appointment fees, had to pay to get my car towed and was promised reimbursement then when it’s said and done they say it’s not on them

  Business Response

  Date: 09/24/2025

  We've reviewed Ms. ******'s account, and every missed appointment fee was due to an appointment that was set at the previous service and missed. We are reviewing our phone calls about reimbursement, but we obviously only reimburse when it's determined to be a device, wiring, or installation issue, which hasn't occurred yet. We'll be reaching out to Ms. ****** today to discuss this further and get more information. 

  Customer Answer

  Date: 09/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I have provided photos of my installation. As you can see in the first photo provided, the device was not installed properly, in fact it was hot wired. This put me & my children at risk. We are so very lucky we didn’t get in an accident due to me not having brake lights because of the way lifesafer installed the device. 
  

  The second photo provided is after I had to pay out of pocket to have my car towed to their location & they installed the device properly. I have proof and documentation of everything. This company has done me so wrong & they are not following court orders. Missed appointment fees added on my account when my device wasn’t working properly. My car was stranded for two weeks while I tried to gather up the money to have it towed. My indigent paperwork was signed by the judge on July 11, 2025. They have not followed thru with it & are now trying to tell me that the documents I sent over were signed on March 19, 2025. However this is not accurate whatsoever as I didn’t even have the device installed until March 24, 2025. I keep all records, conversations, & documentation of everything. If anything else is needed on my part, I will provide it immediately. This was obviously a device issue. They know they installed it the wrong way. They lied and said that they put a note in my file stating that it was in fact an issue with the device. Responsibility needs to be taken. My family could’ve got hurt. 
  
  
  
  
  Regards,
  
  
  
  ******* ******
  
  

  Business Response

  Date: 09/24/2025

  LifeSafer's Reputation Manager spoke to Ms. ****** by phone today and advised that we would reimburse her tow bill and credit back some of the account charges. Based on that conversation, LifeSafer believes the client's complaint has been resolved satisfactorily. 

• Initial Complaint

  Date:09/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with LifeSafer Ignition Interlock has been frustrating and costly. Over nine months, the handheld breathalyzer device frequently malfunctioned due to a loose connection, causing it to power cycle repeatedly. On September 14, 2025, this issue drained my truck's battery, forcing me to call a tow service. I purchased a $98 jump starter and took my truck to a mechanic in the *****, who discovered poor wiring during a replacement of the handheld unit.
  
  When I contacted LifeSafer about the issues, they directed me back to the original installation shop in ******* ****** **. However, that shop refused to work on my vehicle without payment for labor, blaming the problem on my truck's battery, alternator, or starter. After having my vehicle inspected and confirming everything was functioning properly, LifeSafer still insisted I would have to pay $150 per hour for labor to reinstall the system.
  
  Overall, this experience has highlighted significant malfunctions with their device, inadequate installation practices, and a lack of support from LifeSafer regarding repair costs.

  Business Response

  Date: 09/29/2025

  LifeSafer's Resolutions Manager is working diligent with our technical field team to determine what cause the issues *** ***** has experienced. We will reach out to *** ***** once we are confident with our findings. We hope this will be today or tomorrow.

  Customer Answer

  Date: 09/29/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I was forced to pay all the damages to my vehicle upfront. No resolve or rectifications as of yet. LifeSafer initially blamed me for all damages, even after an affiliated garage proved damages were due to a faulty install. My battery had to be replaced, and I was forced to pay the labor. 
  
  
  
  
  Regards,
  
  
  
  ***** *****
  
  

  Business Response

  Date: 09/29/2025

  As stated in our previous response less than an hour ago, we are still investigating and will be in contact within the next 48 hours. Please allow us this time before disputing our response. 

  Customer Answer

  Date: 09/30/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (Scarlett T**** from LifeSafer presented her argument by slandering the contracting garage who fixed my truck, where I had to pay the difference to the repairs after LifeSafer customer service told me the costs to repair the damage would be covered by lifesafer on my truck due to faulty wiring from the original installation by ******** ********** ****. Scarlett T**** began to tell me that ***** ****** *** *****, *****, ** lied to me, falsely claimed that the wiring in my truck was “fine” and that ***** ****** was never cleared to do the work, and then Scarlett T**** went on to tell me ***** ****** didn’t do any work to my truck at all, and that ***** ****** made the entire problem up. 

  
  I can assure, it is clear ***** ****** DID infact fix my truck, ***** ****** took photos of the before and after of the work performed, the wiring of the Lifesafer system by ******** ********** was indeed frayed and the way the internal device was mounted was causing the system to not work properly. 

   

  The close to hour long conversation with Scarlett T**** from LifeSafer was unproductive, manipulative, slanderous and dishonest. These types of conversations not only harm the client(myself) but harms the reputations and livelihoods of the contractors LifeSafer coordinates with . 

  
  
  
  
  
  Regards,
  
  
  
  ***** *****
  
  

  Business Response

  Date: 09/30/2025

  I would like to clarify several aspects of our communication with *** *****. Firstly, it's essential to emphasize that LifeSafer's representative did not make any negative remarks regarding our shops. We simply communicated an issue that occurred with the service center he used. Slander involves false statements, which does not apply in this context.
  

  
  As per our contract, LifeSafer will cover the work performed by our third-party contractor. However, the fact that the contractor collected payment from *** ***** is a violation of our terms and should not have occurred. *** ***** should contact the shop to recover those fees, as LifeSafer is prepared to pay the contractor for the work completed at the fee schedule in our contract. Additionally, we have not verified any claims of faulty wiring from the initial installation. This assertion has been made by *** ***** and ***** ******, and we are currently awaiting photographic evidence that ***** ****** promised to provide in support of *** ******* claim.
  

  
  Concerning *** ******* statement, "Scarlett T**** began to tell me that ***** ****** *** *****, *****, ** lied to me, falsely claimed that the wiring in my truck was 'fine' and that ***** ****** was never cleared to do the work," We would like to clarify that we never stated "the wiring in the truck was fine." Our Service Center Support team has determined, after reviewing device logs and consulting with the original contractor, **** ****, that the issue stems from inadequate power supplied by the vehicle. There was no evidence of faulty wiring or poor installation. We remain open to receiving any proof that substantiates *** ******* claims, but none has been submitted so far. We requested that ***** ****** share the photographs they stated were taken of the purported faulty wiring and installation. However, we have not yet received this information. Furthermore, we did not discuss ***** ****** "being cleared" to do work during yesterday's call. Generally, shops are not required to seek our approval before proceeding; they do what is necessary to get clients back on the road quickly.

  
  *** ***** additionally mentioned, "then Scarlett T**** went on to tell me ***** ****** didn’t do any work to my truck at all, and that ***** ****** made the entire problem up." This statement is not accurate. We explicitly informed *** ***** that only the handset was replaced because he had initially claimed that the entire system was replaced. Our system records new equipment connections, and only a new handset was recorded, with the relay and camera remaining unchanged. This directly contradicts *** ******* assertion that we claimed "***** ****** didn’t do any work to my truck at all", because we addressed the work that they did perform. We have not claimed or suggested that ***** ****** "made the entire problem up." Our position is based solely on the absence of evidence indicating that the problems *** ***** encountered were the result of inadequate workmanship or defective equipment.

  
  While *** ***** asserts that his issues have been fully resolved by ***** ******** work, the device is still logging low voltage from his vehicle, which we believe has been the root issue all along. *** ***** indicated that his battery was relatively new at the time our device was installed. However, this information does not ensure that it has been functioning correctly throughout its usage, nor does it confirm the condition of other components within the charging system. There appears to be an unresolved issue within *** ******* charging system that is failing to provide the necessary power for the device, and he may continue to face problems if this is not addressed by a mechanic or repair shop.

  
  

  Customer Answer

  Date: 09/30/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  I am willing to testify in a court of law to back up all my original statements under oath.

   

  reconfirming;

  Scarlett T**** DID in fact state ***** ****** did not perform the work they said they did.

   

  Scarlett T**** DID in fact state ***** ****** previously made false statements to customers to overcharge and make unnecessary repairs

  Scarlett T**** DID infact try to blame me the client, assuming I must of installed a new stereo system or speakers. 
  

  BOTH ***** ****** and **** **** had requested I pay the difference for labor costs per LifeSafers unwillingness to cover extended costs

  **** **** ********** DID NOT even open my hood or take my keys or even touch my vehicle to determine the root of the issue when I was directed by LifeSafer to have **** **** **********s perform the repair. **** **** demanded I, the client, pay the additional labor fees BEFORE even viewing the vehicle, I was asked to park on the street, then begged ********, the shop owner to call LifeSafer to clarify as he stated he was unaware of the issues. 

  ***** ****** DID infact take photos, and send them to LifeSafer. 
  

   

   

  Regards,
  
  
  
  ***** *****
  
  

  Business Response

  Date: 10/06/2025

  *** ***** has shifted his statements regarding his initial BBB rejection. Initially, he asserted, "Scarlett T**** went on to tell me ***** ****** didn’t do any work to my truck at all," but he now claims, "Scarlett T**** DID in fact state ***** ****** did not perform the work they said they did." In our latest correspondence with the Better Business Bureau, we verified the work performed by ***** ******, as reflected in the logs associated with *** ******* LifeSafer account. *** ***** has indicated that the documented work does not align with the work that ***** ****** reported to him. 
  *** ******* statements are contradictory. Initially, he asserted that we indicated ***** ****** had completed no work; however, he is now correctly stating that we indicated the work differed from what they had represented to him. *** *****’s alterations to his claims and misrepresentation of LifeSafer's statements will make the resolution of this complaint difficult.
  
  Concerning *** ******* assertion, "Scarlett T**** DID in fact state ***** ****** previously made false statements to customers to overcharge and make unnecessary repairs". This a rough, dumbed-down version of what was said. We stated that they had made unnecessary changes to wiring because they didn't "like" another shop's wiring, even when it was up to acceptable standards. 
  
  In response to the claim that "Scarlett T**** DID in fact try to blame me, the client, assuming I must have installed a new stereo system or speakers," we believe this arose from an email sent by Scarlett, which stated, "One of the biggest problems with attributing this to poor/incorrect wiring is that the issues didn't present until 3 months after installation. That's always one of the first considerations — how long after install did the problems occur. Any idea how nothing happened for 3 months? I ask this sincerely. Was there any repair work done to your vehicle around that time or wiring of a new stereo, speakers, etc.?"
  This inquiry was a clear attempt to gather information rather than an accusation. We are actively investigating this matter and exploring various options to identify and resolve the issue. As conveyed to *** ***** during our phone conversation yesterday, it is essential for us to ask him questions and gather information, as well as to consult with ***** ****** and **** **** in the same manner. Receiving input from only one side would be unfair to all parties involved. At one point during yesterday's phone conversation, *** ***** expressed a willingness to respond to our questions, but later altered his stance, indicating that we should source our information from ***** ******. 

  Regarding *** ******* statement, " BOTH ***** ****** and **** **** had requested I pay the difference for labor costs per LifeSafers unwillingness to cover extended costs". We acknowledge this and are handling it internally, since it doesn't adhere to our contract terms.

  Regarding *** ******* statement, "**** **** ********** DID NOT even open my hood or take my keys or even touch my vehicle". We made an initial determination based on the evidence in the device logs and timing of his issues -- 3 full months after installation. Our conclusion was not solely based on the statements made by **** **** **********s, contrary to *** ******* assertion.

  Regarding *** ******* statement, "***** ****** DID infact take photos, and send them to LifeSafer." This is true, we received the pictures after our last response was submitted to BBB. These pictures were determined by 2 separate parties within LifeSafer to not be evidence of anything that would cause the power disconnect and low voltage readings claimed by ***** ******.

  We are prepared to reimburse *** ***** the $150 that ***** ****** charged him for the rewiring of the device, as they are our service partner and have declined to proceed with reimbursement. It is important to note that this does not indicate any admission of fault regarding the device or wiring. We communicated the specific amount we were willing to cover for ***** ****** to inspect the wiring and replace the equipment. ***** ****** did not accept this amount; therefore, we informed them that they should refer the client back to LifeSafer to locate a shop that would comply with the contracted pricing. Instead, they opted to charge the client for the difference between the two prices.
  
  

  Customer Answer

  Date: 10/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  A clear timeline is present where Scarlett T**** of LifeSafer:

  1. falsely pled ignorance to knowledge of LifeSafer;

  a. Being aware of ***** ****** inspecting the wiring,

  b. Replacing the handset,

  c. ***** ****** Sending photos

  2. Presenting false testimony from ******** **********, who never contributed to the inspection process of the vehicle, in an attempt to validate nonpayment for damages to the electrical system of my vehicle. 
  

  remedies required;

  LifeSafer pay all damages and reimburse, myself, *** *****. Using the testimony provided by ***** ******, the garage who actually spent time and labor on the vehicle after ***** ****** determined LifeSafers interlock system damaged the electrical system, due to faulty install by ********, you contractor. 
  
  
  

  
  
  
  
  
  Regards,
  
  
  
  ***** *****
  
  

  Business Response

  Date: 10/06/2025

  In response to *** ******* statement regarding the LifeSafer agent's pleading ignorance to "Being aware of ***** ****** inspecting the wiring". When we were discussing this, *** ***** attested that this happened on 9/18, which we had evidence showing did not happen on 9/18. This was later confirmed by ***** ****** that the inspection occurred on 9/24.

  In response to *** ******* statement regarding the LifeSafer agent's pleading ignorance to "Replacing the handset,". At no point did we deny the handset was replaced. We spoke of the handset replacement during our 9/29 call, and his issue was that he was speaking to a full equipment replacement, which I denied. I explicitly stated that our software logs when new components are hooked into a client's vehicle and ONLY the handset was changed out. Again, this comes around to the premise that we were speaking to 9/18.

  In response to *** ******* statement regarding the LifeSafer agent's pleading ignorance to "***** ****** Sending photos". When we replied on 9/30, we had not yet received the email with the pictures. I forwarded the email thread to *** ***** today to illustrate this, even though he already possessed it. To clarify, we received the email with the pictures the same day we replied to BBB. The email with pictures was received after the reply to BBB.
  
  In response to *** ******* statement regarding the LifeSafer agent, "Presenting false testimony from ******** **********, who never contributed to the inspection process of the vehicle, in an attempt to validate nonpayment for damages to the electrical system of my vehicle." We reviewed the phone conversation between *** ***** and Ms. T**** on September 29, and at no point did she mention ******** ********** examining the device, nor did she indicate that it was the reason for our decision at that time. According to a response to the BBB, our decision was influenced by several factors, one of which was a consultation with **** ****; however, we did not indicate that this consultation pertained to an inspection.

  While we're on the subject of false statements, while listening to the 9/29 call, *** ***** stated he replaced his vehicle battery when he purchased the vehicle, several months before installing the interlock, and had not replaced it since. He said, "I never have had my battery replaced. I bought a brand new battery when I bought the truck." However, today he provided a ***** ****** receipt dated 9/24. When asked about the amount exceeding the previously mentioned $150, he explained it was for a new vehicle battery.

  We offered a $150 credit to *** ******* LifeSafer account to cover the labor charged by ***** ****** on 9/24, which he accepted as a credit. This credit is LifeSafer's final offer to resolve the complaint. We understand *** ***** is not satisfied with this resolution, but we believe no further action is required on the BBB platform.

  Customer Answer

  Date: 10/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

   When I purchased my **** *** *********, it came with a brand new battery. LifeSafer's implication that I replaced the battery multiple times is misleading. I ensured the vehicle was in good condition through extensive research before making the purchase, and their claims seem to manipulate the context of what I said regarding battery replacements.
  

  
  2. **Timing of the Interlock Installation**: I want to clarify that the interlock system was installed the same month I bought the vehicle, not months later as suggested. This directly contradicts any implication that the vehicle's age or prior electrical issues contributed to the ongoing problems I'm experiencing.
  
  3. ******* ****** Misunderstanding**: I never stated that ***** ****** performed work without proper authorization. The confusion arose because LifeSafer only authorized a handset replacement initially, while ***** ****** identified wiring issues that LifeSafer later dismissed.
  
  4. **My Timeline**:
     - On **9/17**, I experienced a failure that left my vehicle stuck in the middle of the street. I had to call a tow truck and was advised by LifeSafer to do a master reset on the battery to move the vehicle. This was the third time this issue occurred within nine months since the installation.
     - On **9/18**, I spoke with LifeSafer about the recurring malfunction and they suggested it might be a wiring issue. They initially directed me to ******** **********, but when I tried to make an appointment, ******** demanded payment upfront, which I was not willing to pay for a potential installation mistake. Instead, I coordinated with ***** ****** and drove my vehicle there, but upon arrival, *********** were confused because LifeSafer only instructed them to change the handset. Richard from ***** ****** then called LifeSafer and confirmed the wiring was faulty, but LifeSafer paused their work, arguing that ******** should handle the wiring since it was their installation.
     - On **9/24**, I had a scheduled appointment with ***** ****** for a full uninstall and reinstall of the system. They called to inform me that LifeSafer refused to cover all the costs associated with the rewiring, and I reluctantly agreed to cover the difference. The battery was also replaced during this time, as the faulty wiring drained it completely.
     - On **9/29**, during a call with Scarlett T**** regarding my BBB complaint, she defamed ***** ****** by stating they had not performed witing work on my truck, and only replaced the handset. This was frustrating and untrue, especially since I had evidence showing the faulty wiring they found.
     - On **9/30**, ***** ****** sent me copies of the photos validating their work, which included images of the faulty wiring.
  
  5. **Resolution Offer**: While I accepted a $150 credit from LifeSafer to cover some of the labor charges, it does not adequately address the ongoing issues I’ve faced. Given the circumstances and the persistence of these problems, I believe that further action and compensation is necessary.
  
  In summary, my detailed account and the evidence I’ve provided indicate that LifeSafer has not taken full responsibility for the issues with my vehicle. Their manipulation of timelines and statements appears to be an attempt to deflect accountability. I am justified in insisting on a fair resolution, considering all the evidence. 
  
  
  
  
  Regards,
  
  
  
  ***** *****
  
  

  Business Response

  Date: 10/07/2025

  We are asking that this complaint be closed because there is no new information provided in this rejection, and our $150 offer still stands as the final offer. 

  However, we do want to address two things from this latest rejection.

  1. *** ***** said, "I
  want to clarify that the interlock system was installed the same month I bought
  the vehicle, not months later as suggested." We only stated this because that's what *** ***** told us. This is a direct transcription from *** ******* phone call on 9/29: "I had drove the truck around for months before installing your system."

  2. *** ***** said, "When I purchased my **** *** *********, it came with a brand new battery. LifeSafer's implication that I replaced the battery multiple times is misleading. I ensured the vehicle was in good condition through extensive research before making the purchase". We did not intend to suggest that there were multiple batteries involved; rather, our aim was to assess whether any of the disconnection readings could be attributed to a battery replacement. Additionally, that new battery information was crucial to our resolution process. While the problems *** ***** had stopped following ***** ******’s work under the dash, this was also when the battery was replaced. The replacement of the battery further substantiates our position that there was an issue with the battery or charging system. The fact that *** ***** failed to mention that when directly asked is suspicious to us as it was directly pertinent to this complaint and resolution.
  On that same note, *** ******* statements on the phone directly conflict with several things he's stated in this rejection:
  Here's the direct transcript from the phone call on 9/29:
  LifeSafer: Did you ever have your battery replaced?
  *** *****: I would never have had my battery replaced.
  *** *****: I bought a brand new battery when I bought the truck.
  LifeSafer: Okay, all right.
  *** *****: When I bought the truck, it was the only problem with the truck was it had been sitting and it needed a new battery.
  *** *****: So I put a new battery in the truck.
  *** *****: I had drove the truck around for months before installing your system.

  In conclusion, no new information has been presented, and LifeSafer's stance remains that only the $150 we've already reimbursed is what we're willing to offer.

  Customer Answer

  Date: 10/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  My experience with LifeSafer Ignition Interlock has been frustrating and costly, and I must address several inaccuracies and inconsistencies in LifeSafer's response, particularly regarding our communications.
  
  
  1. **Interlock System Installation Timeline**: LifeSafer claims I told them I drove the truck for months before installing the interlock system. However, that is not accurate. I have consistently stated that the interlock system was installed the same month I purchased the vehicle. This misrepresentation of my statements undermines the timeline of events that I have provided.
  
  
  2. **Battery Replacement Clarification**: LifeSafer suggests I failed to mention a battery replacement when discussing my truck's condition. To be clear, I purchased my vehicle with a brand new battery. When I stated, "I would never have had my battery replaced," it was to emphasize that I did not replace it after the initial purchase. LifeSafer’s implication that I have replaced the battery multiple times is misleading and misrepresents my statements. The issues began long before any work was done on the battery or wiring.
  
  
  3. **Inconsistencies in LifeSafer’s Statements**: In my conversation on **9/29**, I clearly stated that the interlock system was installed the same month I bought the truck, contradicting LifeSafer’s claim that I suggested otherwise. Additionally, during that conversation, I explained that the only issue was with the interlock system and that I had already made arrangements with ***** ****** to address the wiring issues caused by the original installation.
  
  
  4. **Poor Communication and Misrepresentation**: On **9/29**, Scarlett T**** from LifeSafer made several damaging statements, claiming that ***** ****** did not perform adequate work on my truck and that they made up the issues. She suggested that I might have installed other components, which is unfounded and inappropriate. This sort of accusation harms not only me but also the reputation of the contractors involved, such as ***** ******, who did indeed perform necessary repairs as confirmed by their documentation.
  
  
  5. **Timeline of Events**:
     - On **9/17**, I experienced a malfunction that drained my battery and required towing.
     - On **9/18**, LifeSafer directed me to ******** **********, which refused to inspect my vehicle without upfront payment. Instead, I took my truck to ***** ******, who identified wiring issues.
     - On **9/24**, ***** ****** performed a full uninstall and reinstall of the system, confirming the faulty wiring. The battery had to be replaced due to the LifeSafer system malfunctioning.
     - On **9/29**, during my call with Scarlett T****, she incorrectly stated that ***** ****** did not do any work beyond changing the handset, which was false. The photos they provided to LifeSafer clearly show the wiring issues.
  
  
  6. **LifeSafer’s Final Offer**: While I accepted a $150 credit from LifeSafer, it does not adequately address the ongoing challenges I've faced. Given the circumstances—poor installation, inadequate support, slander, and  miscommunication—I believe a more comprehensive resolution is warranted.
  
  
  In conclusion, LifeSafer's response contains multiple inaccuracies and misinterpretations of our communications. I have consistently provided a clear timeline and documented evidence of the issues I have faced with their product and service. I urge LifeSafer to take accountability for their shortcomings and to provide a fair resolution that reflects the true nature of my experience.
  
  
  Regards,
  
  
  ***** *****
  
  
  
  
  Regards,
  
  
  
  ***** *****
  
  

• Initial Complaint

  Date:09/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me start by saying the company’s speed limiter product works just fine. The customer service, however, is horrendous. I transferred a vehicle from ******* to ********** and needed some work done to transfer the product to a different car. It took over 4 days and at least 5 hours of being on hold and being transferred to even find someone who knew what to do. That said, when it came time to have the work done, I spent 6 hours at a shop in ******** ** only to finally be told that the job could not be completed because the technician did not have the “correct part” for the job. The appointment for the work had been made weeks ahead of time. I was perplexed how they would not be fully prepared to complete the transfer to the new vehicle.
  It gets worse. The vehicle was scheduled to be shipped back to ** the following day. Because the work was not completed in **, I was given an appointment to have the work completed at a shop in south FL the following week. Well, as it turns out, the company ultimately tells me that they do not have the ability to equip my car with their device. They knew exactly what car I had for over a month. Apparently no one bothered to check that their device was incompatible with my vehicle. My car is now back in ** and essentially unusable to me because they never bothered to check to see if they could complete the job. I spent $1600 to ship the car to FL and another $1600 to ship it back to ** because I could not use the vehicle in ** without the device. I have asked LifeSaver for reimbursement as I never would have sent the car to FL had they just told me their device would not work on my car.
  This is the worst part. Lifesaver is claiming that I shipped the car without their “authorization”. They made an appointment for me to have the work completed at a shop in ******** ** knowing full well the car was being shipped. Lost $3200 due to them.
  Completely unacceptable. Utter incompetence at every level. Avoid this company like the plague.

  Business Response

  Date: 09/24/2025

  LifeSafer is denying *** ********** reimbursement request. At no point did we ever require him to ship his car to ******* or back to **********. This was something he chose to do. Nothing was keeping *** ******** from installing a different company's speed assistant device in ********** or *******. 

  Customer Answer

  Date: 09/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

    
  
  
  
  
  Regards,
  
  
  
  ****** ********
  
  

  Customer Answer

  Date: 09/29/2025

  The company was never able to fulfill its promise of installing the device in my car. They assured me continuously that they would take care of the situation never recognizing that their device was incompatible with my car. I made decisions accordingly. They cost me time and money because of their ignorance and incompetence. 

  Business Response

  Date: 09/30/2025

  LifeSafer does not proactively reach out to individuals regarding the installation of our devices. *** ******** reached out to us for installation; however, we were unable to accommodate his request. At no time did we request that he send the vehicle, and as such, we continue to decline his request for reimbursement.

  Customer Answer

  Date: 09/30/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  
  The company has not acknowledged any responsibility for this failed transaction nor have they offered anything regarding compensation for the time and money I’ve lost because of their incompetence. Again, this problem only exists because the company did not understand that their device is not compatible with my vehicle and they did not figure this out until I had made multiple decisions all because I thought they would install the device as they promised. They should have known this from the start. 
  
  
  Regards,
  
  
  
  ****** ********
  
  

  Business Response

  Date: 10/01/2025

  We recognize the frustration he encountered; however, we do not believe that we bear responsibility. We respectfully maintain our position in denying his request for reimbursement.
  
  

  Customer Answer

  Date: 10/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  
  I have not even had the courtesy of having someone respond to my complaints. I have had no discussions with any decision makers at the company. No one has even attempted to make this situation right. Extremely frustrating and disappointing. 
  
  
  Regards,
  
  
  
  ****** ********
  
  

  Business Response

  Date: 10/07/2025

  I tried to reach *** ******** on 9/17 from a negative review left on another site. He didn't answer, so I left a voicemail, and sent an email. He emailed me back the same day, I advised him of the decision made, and we emailed back and forth a few times that day. He was dissatisfied with the decision and asked for a call from the "decision maker."  I informed the division head on 9/17 that *** ******** wanted a call from him and that's the last of the conversation regarding *** ******** internally.
  
  My follow up person (a coworker that simply makes a follow up call to clients after a review to see if all is resolved or what else they made need) spoke to him by phone on 9/30 and he expressed his dissatisfaction with the decision and not getting a call from the "decision maker."
  
  Ultimately, he's upset that the head of the division hasn't called him personally. To be clear, I'm authorized to make decisions and, in this case, pass along this decision. (That division was already aware of the situation before I made contact and had already made the decision.)
  

  
  

  Customer Answer

  Date: 10/08/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  Again, no one from this company acknowledges that their incompetence left me with large expenses due to their lack of knowledge of their own product. All my decisions were based on incorrect information and directions they gave me. They did not recognize that their device was incompatible with my vehicle despite the fact that I told them what car I was having the device installed in. No one has taken responsibility for this. No one of significance will discuss this problem with me. Their decision is completely arbitrary and self serving. Again, no one who is making decisions will speak to me directly. I am out $3200 because of this company not knowing their own product. I have received absolutely no consideration of the damages to me because of their incompetence. 
  
  Regards,
  
  
  
  ****** ********
  
  

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to reschedule my appointment over phone last month they don't answer their phones, they don't use the chat , I can rarely ever speak to someone from there and when I do they tell me they can't do anything, anyways I was a day late last month and was charged extra 55$ why does that burden fall on the customer when I had it calibrated within the month. The appointment is between me and the shop I take it too. The shop tells me no one works at life saver that they know of. Now yesterday 9/8/26 my appointment was missed I called them 5 times and tried chatting with them online, the phone too, to reschedule before it was missed, I took screenshot of every interaction and recorded phone calls for an hour of me being on hold, so I'm spending my day just trying to talk to an employee there. I want my previous 55$ late fee credited to my account and I want this months late fee waived too, idc how you explain it to me if I don't get that from lifesaver I will never never never stop exercising my 1st amendment right of free speech and even use AI to get my free speech out to every place I find this company listed on the Internet. I suspect this is a way for them to get extra money they should not be charging customers. It's a tick to steal money from honest hard working Americans. I'm convinced it's a big scam or way for them to collect unnecessary appointment late fees. And 55 dollars is absolutely ridiculous.. for 1 day late when you consider the entire month is around 100$... I want my money back . Screenshot copy paste, next stop ****

  Business Response

  Date: 09/09/2025

  Our phone and chat functions are online through the same system. That system shows no incoming calls or chats in the last 60 days from Mr. Burns' phone number or email addresses until today. We have more people answering phone calls than chats because we've found it's by far the more popular choice for our clients. When *** ***** called in today, his call was answered/returned within 20 minutes both times. Regarding the chats, it shows *** ***** disconnected before we could answer, anywhere between 2 and 10 minutes. Please note that navigating away from the chat page on some browsers will log you out of the chat. 

  Regarding the appointment concern. All appointments must go through LifeSafer, not through the local service center directly. This is stated in the contract signed during installation. This is necessary because handling appointments and all phone calls from clients is a service LifeSafer provides to our service centers. If a client changes an appointment with a service center directly, there is no guarantee that the service center will change it in the LifeSafer account. The missed appointment fees are automatically populated based on the appointments in the client's LifeSafer account, which is why it's important that it goes through LifeSafer, where we'll update the LifeSafer account.
  Additionally, clients don't need to speak to an agent to change an appointment. Appointments can be changed through the client's online LifeSafer account or the automated phone system. However, an appointment can only be changed (by an agent or otherwise) if it's more than 24 hours ahead of the scheduled appointment. If trying to change within 24 hours, the missed appointment fee applies per our contract. 
  

  As a courtesy and due to the client not knowing this rule, we have credited *** *****' account with the amount of the missed appointment fee from last month. All future missed appointment fees will be *** *****' responsibility now that he is aware of our policies.

  LifeSafer's Resolutions Manager will be contacting *** ***** shortly.

• Initial Complaint

  Date:09/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised discounts and fees taken off my bill. I never saw that. I emailed my case manager as part of the “white glove team” two or three times and was completely ignored.

  Business Response

  Date: 09/08/2025

  The notes in the account regarding credit indicate all credits offered during enrollment were honored. Our sales agent's note indicated the promotions offered were "Install labor & $50.00 as a credit". The labor amount was $120; this, along with $25, was credited before installation. The other $25 was credited on the installation invoice. Both invoices are attached to this response and also available to the client on their online account at lifesafer.com. If there were additional credits that were promised, please send: 
  1. What was promised, meaning the amount and what it was for
  2. Documentation of that promise

  $170 is a substantial credit for enrollment and is above what's typically offered. It would be unusual if more credits were offered, but we certainly want to honor any promises made and will do so once that information/documentation is provided.

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this formal complaint regarding the unlawful processing of payments in violation of the contractual agreement between myself and Lifesafer dated 8/15/25
  
  Per the agreement, the payment obligation was clearly defined as $89.00, with no authorization provided for charges exceeding this amount. Contrary to the terms, on 8/15/25 the amounts of $150.00 and $89.00 were debited/charged without my consent. These actions constitute:
  1. Breach of Contract – by disregarding the expressly agreed-upon payment terms.
  2. Unauthorized Transactions – in violation of state and federal consumer protection and financial regulations governing unauthorized electronic transfers and unfair billing practices.
  
  As a result of these unlawful deductions, I hereby demand:
  1. Immediate reversal/refund of all unauthorized charges totaling $150.00
  2. Written assurance that no further unauthorized deductions will occur.
  3. Correction and compliance review of your billing and payment processing practices to prevent future violations.
  
  Please be advised that if this matter is not resolved within [14 calendar days], I will escalate this complaint to the appropriate regulatory authorities, including but not limited to:
  • *** ******** ********* ********** ****** (****)
  • *** ******* ***** ********** (***)
  • The [State] Attorney General’s Office
  
  Furthermore, I reserve the right to pursue all available legal remedies, including claims for damages, attorney’s fees, and costs, for the breach of contract and unauthorized financial activity.
  
  I expect a written response within the time frame stated above. Failure to resolve this issue promptly will leave me with no alternative but to escalate accordingly.
  
  Sincerely,
  ******* ******

  Business Response

  Date: 08/27/2025

  Contrary to *** ******** claim in this complaint, she's the one who's actually been in breach of the agreed-upon terms. On 5/1/25, *** ****** spoke to Nate from our Account Resolution Team, and it was agreed that *** ****** would pay $89 in addition to all current fees due each month. The only reason we attempted to collect the large sum on 5/8 was because *** ****** activated autopay, and that system will take the total amount due, along with any past due. *** ****** cannot be on autopay until the past due balance is clear. 

  With the terms of $89.00, plus current fees each month, starting in May, *** ****** should have paid LifeSafer a total of $620.56 so far. Instead, she has paid us $417.00. To resolve this complaint, we are willing to let *** ****** restart this payment plan of $89 plus all current fees each month, starting again in September. She is not due any refund at this point, since she's in violation of those original terms and has not overpaid based on those terms. Also to be noted, these terms are dependent on *** ****** getting service every month, which she has not complied with to date, as she did not get service, nor pay, in the month of June.

  The LifeSafer Reputation Manager will be in touch with *** ****** shortly to discuss this and ensure we're all on the same page. 
  
  

   

• Initial Complaint

  Date:08/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not sure if this is the correct lifesafer, but they are a conglomerate of the same company in ********. They are approved through the DMV but are practically scamming people. They’re are several reports of people being charged without reason, charged after service or court order discontinued, and have no customer service or representatives to dispute or communicate account charges. I was paying 75$ a month and now am paying 300$ a month without explanation, their billing line is disconnected and customer service(after waiting for 1-2 hours) only transfers you to the disconnected billing line. Leaving customers with no option or explanation for their high and increasing bills. The only way to stop them billing is to cancel a card.

  Business Response

  Date: 08/25/2025

  Regarding billing, we charge for the length of time the device is used. We do not charge by requirement length. This is because clients may choose to keep the device longer than needed voluntarily, but also, clients must keep track of their requirements and request removal when allowed/wanted.
  In many states, we don't have access to clients' driving records and end dates, and even where we do, we would not know if the client had additional requirements from courts or POs that would require the device longer than the state entity (DMV, DOT, DOR, etc). The interlock company becomes culpable for incorrect information if we advised clients that they could remove the device on a date we had received from the monitoring authority or elsewhere. Because there’s always a possibility after removal that the client gets penalized by the court or probation for removing before they were actually allowed, since we’re often not privy to court cases. There’s also the possibility that there were additional DMV/DOT/etc. cases we hadn't been informed of or began after the initial installation.

  We don't have a separate billing line, but we do have a department that handles payment plans for past due balance, which *** ******* has spoken to that department and has an active payment plan. I listened to *** ********* most recent call, and we only referred him to CO DOR for financial assistance, which is provided by the state, not the interlock companies. *** ******* has never been on a $75 per month fee schedule, he has been paying more the last several months due to his appointments not being kept. Each time a client has an appointment that isn't canceled or rescheduled at least 24 hours in advance, the appointment is labeled as missed and a Missed Appointment Fee is automatically populated on the next invoice. The agent *** ******* spoke to this weekend advised him of this and clarified the process that must be followed. This is the only increase his bills have had. What he may be mistaking for increases is where he doesn't pay consistently or doesn't pay the whole bill, leaving a balance for the following month/s. 
  I have attached a spreadsheet showing all of *** ********* invoices, showing the charges and the payments.

  The LifeSafer Executive Resolutions Manager will reach out to *** ******* later today to go over the spreadsheet and answer any questions he may have.