Interlock Devices
LifeSaferThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 224 Customer Reviews
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Review fromCarolyn H
Date: 07/31/2025
1 starI cannot get a call back from a supervisor and they steal money from me, charge me fees that are not legit.Review fromGregory D
Date: 07/30/2025
1 starWatch out for double billing, they charged me for past due balances after my balance was $0.00. Then charged me for for missed appointments when I missed none. I called and told them they double billed me, all I was told was a ticket has been issued. After removal of the device, they just took the money from my debit card they thought they were owed, including the double charge on services. Paid them $200 more than I owed them. Never was I contacted before the final amount was charged to my debit card.LifeSafer
Date: 08/05/2025
Your account was never double-charged. You were past due by almost 2 months when you were charged for 55 days on 7/3. Since that service only caught you up to date plus one week, you had to get service again on 7/14 and were charged for another month at that monitoring service. We provided a missed appointment credit before collecting the remainder due to LifeSafer on 7/28.Review fromA. C.
Date: 07/21/2025
1 starSince starting the interlock service from lifesafer I received a quote from 2 different representatives telling me the full price of payments. After being charged realized there were additional fees that were not disclosed with me. Now for the 3rd time I have been charged additional fees that I have to call and ask to be refunded waiting up to 5 business days to receive my money back. I am tired to constantly watch my bank account for additional non agreed charges and having to call multiple times a week to reach someone to talk to. This company is a scam taking advantage of people and not fully transparent with their pricing and hidden fees. I wish I could find help in getting these additional transactions to stopLifeSafer
Date: 08/05/2025
The extra fees were due to you reactivating autopay 3 days after it was due. It had to catch up on the past due days and add the current 14-day autopay.Review fromSarah H
Date: 07/19/2025
1 starHad a really bad experience with **** ***** and wanted to switch to LifeSafer. **** ***** uses old Drager devices that easily fault, even having air on will mess it up. I had a lot of violation charges in very little time spent thousands per month. Before I had the device installed in my vehicle a guy from LifeSafer called me asking me what went on with **** *****. He started talking condescending toward me accusing me of doing something to the device. Huge red flags. I should be able to drive sober to work and not have to worry about how many violations I'm going to have. We are your customers. Your supposed to protect us not take advantage of us.LifeSafer
Date: 07/31/2025
We appreciate you taking the time to provide us with your feedback. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how to improve.Review fromKenneth R
Date: 07/17/2025
1 starZero stars in highly recommend not to use these people. They will tell you one price but once installed they will rob you blind and have you chasing behind your money. They are total rip offs and i will be looking for another provider who is honest especially behind my hard earned money!!!
UPDATE
After reaching out and finally getting someone to respond. This issue concerning my payments has been corrected. As far as the device it self, It is easy to use with out any issues.
LifeSafer
Date: 07/22/2025
We try to maintain the highest standards of service and apologize you didnt have that experience. A LifeSafer team member will be reaching out and well try our best to resolve your issues.Kenneth R
Date: 07/23/2025
After reaching out this issue concerning my payment has been corrected. As far as the device it is really easy to use.Review fromHector M
Date: 07/12/2025
1 starOn Thursday I blew and passed my device and the car didn't want to start, the next day it started, so I knew there was nothing wrong with the car, but it recorded a violation and was going to lock me out on Sunday. I had to call Lifesafer for a reset appointment and I assumed it was a malfunction since there is nothing wrong with my car. They agreed and told me I wasn't going to get charged for the reset and set an appointment on Saturday, all I had to do is pay for the labor fee. On Monday they charged me for the reset, so I called them back and asked them why did they LIE, and charge me, they said they would review and return my money within 24 to 48 hours. They never returned my money. I called them back and they explained that they were not refunding my money, I asked why? they said because the device was not reported as a malfunction. Then why the **** does the car start with no problems? This company are crooks they will take your money, NEVER service your vehicle with these SCAMMERS!LifeSafer
Date: 07/22/2025
Thank you for taking the time to bring this to our attention; we are looking into this matter and the LifeSafer Executive Resolutions Manager will contact you to see how we can make this experience a better one.Review fromJacob K
Date: 07/09/2025
1 starThey reschedule your monthly appointment a week and a half early. The closest you can get to rescheduling it even is 3-4 days if youre lucky. Im not sure about anyone else but they make me pay 30 bucks cash on top of everything else for a "supervision fee" its clearly a scam.LifeSafer
Date: 07/22/2025
Thank you for taking the time to provide us with this feedback. We will escalate your concerns about our LifeSafer service location for our Field Management to look into, and someone from our executive management team will reach out to see how we can best assist you during this time.Review fromEdward C
Date: 07/08/2025
1 starThis company is operates using exclusively unethical business practices. It is their INTENTION to lie, lie by omission, overcharge, and generally scam anyone who they beguile into signing their contract. Their equipment will damage your car. They will waste your time. They do everything in their power to enmesh you in fees and extend your contract. They are prey on their clients and pick our bones, indecently exploiting the position and leverage they are afforded by the state. They have replaced God with Greed and their heart is black and clogged with toxic sludge. Shame on Lifesafer. Your reckoning will come some day. Surrender to God and change your wicked ways. You will respond to this complaint by saying you follow the laws and work with what youre given.. but we all know you are scumbag predators. Youre the ones who have to live with yourselves. Go to burn in eternity.LifeSafer
Date: 07/22/2025
We appreciate your feedback and understand your concerns here at LifeSafer. Device settings are determined by state regulations, not the interlock industry. Any time your device requires service based on your state's rules, all interlock companies will charge fees, this is how businesses operate.Review fromJohn B
Date: 06/08/2025
1 starDO NOT HAVE THIS COMPANY INVOLVED WITH YOUR VEHICLE!!! There has been multiple times I have been double charged for "Service visits" one for the amount of $132 and the other $125 within a months time. The current statement I'm fighting right now is a double charge less than a day apart. I had a failed alternator in my car causing my battery to drain, me as a technician myself asked my service company if I could make the repairs myself and was told I could. Instead I got a lockout fee and another calibration fee from miscommunication between them and the shop. When complaint was sent I was sent a mechanical avidavit via email in which the shop never even knew they existed. The wait times are ridiculous. I suggest leaving your card OFF AUTO PAY so you can review the charges yourself. The billing charges are inconsistent, no explanation either. I asked a representative after waiting on hold for an hour and was told it'd be $250 early termination fee to ********* and a $150 removal fee to the shop and honestly I think it's gonna be money well spent.LifeSafer
Date: 07/01/2025
Thank you for taking the time to provide us with this feedback. These issues were caused by some misunderstandings on our service provider's part and other components. We have escalated the concerns about our LifeSafer service location for our Field Management to look into and retraining will take place. We show the billing concerns were resolved. Thanks again for letting us know about the issues to address and correct them.LifeSafer
Date: 07/03/2025
Thank you for taking the time to provide us with this feedback. These issues were caused by some misunderstandings on our service provider's part and other components. We have escalated the concerns about our LifeSafer service location for our Field Management to look into and retraining will take place. We show the billing concerns were resolved. Thanks again for letting us know about the issues to address and correct them.Review fromJ. H.
Date: 05/23/2025
1 starCant ever reach anyone on the phone. Locked out cant start my car for two days now ! No one has called or responded to my emails. Their online chat doesnt even work!LifeSafer
Date: 05/27/2025
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Our records show that we were responding to your emails. Unfortunately, long wait times are a reality we're facing currently, but doing our best to resolve.J. H.
Date: 05/28/2025
That is false information. If I could attach screen shots I would. I sent multiple emails. I got ONE email back - asking me a question. Which would indicate I needed to answer. I did - and got no other email back. Please check your system again. Im actually still waiting for a call back from a supervisor because I got hung up on two different times since this original post.
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