140 Customer Reviews
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Review from Colleen W
1 star04/18/2024
Do NOT use. If you have any issues, you will never get through to them on phone or Internet. Their locations either have 1 person working or only open 1 or 2 days a week so no appointments available because they still keep selling their product.Had a lockout from a breath spray on a Thursday morning before a client that would lockout car Monday at 11:15am. Within minutes and a swig of water I blew again and all was ok but lockout stayed on. They could not get me in before car locked out and I wound up without a car for weeks because they had no appointments available. REALLY?? They made me an appt and was supposed to get a call with code to start my car and call never came through so had to start that whole appointment search process again. They need to be put out of business and at a minimum stop taking clients because they cannot handle what they have. Select anyone else but them.
LifeSafer Response
04/23/2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.Review from A. M.
1 star04/16/2024
Worst customer service and information, cost transparency. Sales person (first name Arron, I have the full name but assume it’s not the personal’s fault) on the phone told me “95 dollars first month, following months 55 PER MONTH” after I confirmed with him several times (the online representative admitted they have the record) I trusted him and ordered the lock. Installation $245 instead of $220. Been told must pay a calibration upon installation which no one told me upfront. First month charged me 119.25. Next month will be charged 109.something and I MUST GO NEXT MONTH FOR CALIBRATION which the state requires you to do every 3 months. The guy at the shop told me $75 if I do every 3 months, $25 if I go every month. This is a joke they are trying to rip people off. SCAM. And they are the same company with QuickStart. People deserve the truth. Do not ruin your life with a mistake, do not let people use your weakness.LifeSafer Response
04/19/2024
We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. A LifeSafer team member will be reaching out and well try our best to resolve your issues.Customer Response
04/23/2024
Scarlett resolved my issue professionally.Review from Todd H
1 star04/16/2024
Cannot contact customer service never by phone device always breaking down leaving you strandedLifeSafer Response
04/19/2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.Interlock devices only lock out based on your state's violation settings.We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.Review from Calvin L
1 star04/15/2024
They dont return your call if you a customer..if u new customer they answer right away ..they dont return no call then they send a debt to a bill collector u have no idea aboutLifeSafer Response
04/19/2024
High-quality service and the satisfaction of our clients are of utmost importance to us at LifeSafer. We would like to find out more information regarding your concerns, so someone from management will be reaching out to you.Review from Danitza V
1 star04/15/2024
Every time I call I get the same recording we are experiencing higher than expected call volume something all those lines. Gives me an estimated time thats no where near the time if I ever get an answer. Then it says to avoid the wait get online and its the same thing with live chat. If you call and press one for new service they answer right away lol maybe cross train your agents so they can help us not just sellLifeSafer Response
04/16/2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. We show that you were able to chat with someone yesterday and we also tried to call you back later yesterday.Review from Trisha H
1 star04/15/2024
Literally the worst. Terrible customer service. Doesnt have correct info on the portal. Lockouts for absolutely NO REASON. I regret using this company sooo bad. DO NOT USE THIS COMPANY.LifeSafer Response
04/16/2024
I'm very sorry to hear of your experiences with our Customer Support Team as well as hardships with your interlock device. Someone from the LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time.Review from Davin M
1 star04/12/2024
LifeSafer is without a doubt the WORST interlock company out there. Their devices are outdated by decades and break often, forcing you to pay EVERY SINGLE TIME you visit a shop. $25 for them to tell me to go somewhere else for service. This has happened 3 times in a week. No reimbursement for gas, missing work or the 9 hours total time Ive spent on hold between 3 phones calls. NO ANSWER. Do yourself a huge favor and choose ANY other company.LifeSafer Response
04/16/2024
Thanks for sending your feedback. We'd like to go over the details you described in your review and alleviate your issues so you have the best Ignition Interlock program experience. A LifeSafer team member reached out to you to help by phone and email. Please contact us back at ************ or email the manager back to allow us to assist you.Review from Kathrine R
1 star04/10/2024
they are the absolute WORST! They have great customer service when theyre trying to convince you to go with them. After that, theyre awful you get violated constantly and it cost even more money since it was installed a week ago I have already been Violated twice and I only drive 8 miles a day. Within 72 hours and after paying $100 to get it reset I received another lockout notice. It is so hard to blow into and your constantly locked out of it. It makes you blow every seven minutes. Its a total racket. Other companies, you only have to blow every 45 minutes. Go with anybody else but them!!! I never ever took a time to write a bad review. Thats how horrible they are.LifeSafer Response
04/11/2024
We appreciate your feedback and understand your concerns. At LifeSafer, our employees continuously test our units to understand our consumer's experience and we know that when first installed, the alert for a random retest can be anxiety-producing. We use this information and consumer feedback like yours to design devices that take away as much of the stress of using an IID as possible. In most states, users have 5-6 minutes to maneuver their vehicle to a safe location to take the test. We advise pulling over to take your test.. Someone from our leadership team will be reaching out to you to see how we can best assist you with this going forward.Review from Trish R
1 star04/05/2024
Had appointment today went on time to find the location CLOSED! Called no answer. My lockout date is in 5 days and Ive tried to call 3x to stay on hold then hung up on after an hr. Tried the online chat through my dashboard to get nothing but the chat logo spinning. Tried just setting a new appointment to all the locations to get no response on any day to confirmLifeSafer Response
04/10/2024
We texted you at the phone number ending 4660 on 4/1 to advise you the location would be closed until 4/8 and to call ** to reschedule. We are sorry that you missed this, but we did try to inform you. Please know that your number will be put in the callback queue after the one hour wait time.Review from Salvador T
1 star04/03/2024
I'm tired of not being able to get a right answer out of these people every time I call each person I talk to (After waiting two hours on hold) tells me a different thing and you would think they would give you a specific quote on maintenance or vehicle swap charges but they decide to throw charges at you literally out of no where. Their whole computer system is crap especially billing, their machines are **** they take literally five to eight minutes to start up and in the morning in the cold that is a long time to wait! I've been on this machine for a year now and have not missed a payment not once my checks have been the same for the last year but do to their poor computer system and employees with poor lack of customer service skills they have been able to throw extra charges my way and when asked why I was not told about theses charges their response was "It's not our fault the last customer service rep did not inform you" so I've been pushed to record and screenshot all conversations and chats on their so called better system on their website and I'm guessing it's designed like that because they know what they are doing and it's sad because people like me who need this machine in order to keep my license get taken advantage of this way. So basically it is pay the money or lose your license. So far I have not been able to talk to no one of authority about my situation right now but I have sent an Email to client services ***************** and I will see if I ever hear back from them but I'm not betting on it I just cant believe with all the money they make the system is the way it is I mean I've already gave em so much money and my vehicle information is still not right I can only imagine what else is wrong just doesn't seem right to me wish I would have read this first !!!
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