Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeSafer has 123 locations, listed below.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

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  LifeSafer

  617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

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  LifeSafer

  2881 S 31st Avenue Unit 13 Greeley, CO 80631

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  LifeSafer

  13422 Chambord Street Brooksville, FL 34613

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  LifeSafer of Florida

  5285 Tower Road Tallahassee, FL 32303

Review Details

• Review fromNick O

  Date: 10/03/2025

  1 star
  Defective devices. Over charging for services. After speaking to agent about constant failing, then passing tests while on a road trip. He told me not to eat or drink anything. Why, if it only detects alcohol. Its a money making scam.

  LifeSafer

  Date: 10/14/2025

  Thank you for your feedback. All Ignition Interlock Device settings are determined by state regulations. The device is designed to detect even small traces of alcohol from any source to ensure that an impaired driver cannot start or operate the vehicle. There are trace amounts of alcohol in many foods and beverages, as well as perfumes, cleaners, etc. Please check out ************************************************************************************************* for more information. All interlocks and even police breathalyzers will pick up any type of alcohol, as it's not possible for a machine to differentiate. This is why we suggest avoiding eating or drinking except water immediately before and while driving.

  LifeSafer

  Date: 10/15/2025

  Thank you for your feedback. All Ignition Interlock Device settings are determined by state regulations. The device is designed to detect even small traces of alcohol from any source to ensure that an impaired driver cannot start or operate the vehicle. There are trace amounts of alcohol in many foods and beverages, as well as perfumes, cleaners, etc. Please check out ************************************************************************************************* for more information. All interlocks and even police breathalyzers will pick up any type of alcohol, as it's not possible for a machine to differentiate. This is why we suggest avoiding eating or drinking except water immediately before and while driving.

• Review fromTyler C

  Date: 09/30/2025

  1 star
  Takes forever to get anyone to answer on the phone or live chat, and was recently stranded due to there being an issue with the device at no fault of client. One "expert" stated that they could do an override so that I could drive home as again I was stranded for over 2 hours with no assistance within 1.5hrs. Then when spoke to another "expert" they told me something to try that would require tools that are not normal to have onhand nor was I ever told to have them on hand and eventually said there was no chance for an override. After going back and forth for another hour, I was told a manager would be calling back in a few minutes which NEVER happened. It was ironic that all of a sudden though after nearly 3 hours, the device began to work again and I was able to drive home. This has never been addressed. I wish I would have chosen another company and if I am able to afford it, I may still change. Also they had my check in intervals set up incorrectly and still have not assisted in correcting. Completely proven to be an unreliable product and seems their only response is to tow to a technician, which one is costly and two not really an option on a Friday night when there are not really any available until Monday.

  LifeSafer

  Date: 10/14/2025

  We know your time is valuable, and were sorry you had to wait. We truly appreciate you letting us know, and were committed to making your experience faster and easier moving forward.A supervisor did call back on 9/12 at the phone number ending 4787.We've reviewed your logs and found there were no device issues. New client sometimes have a long learning period and we believe you were still trying to get then hang of testing. Your interval has been updated and will be applied at your next service.

• Review fromSavannah W

  Date: 09/26/2025

  1 star
  I can never reach a live agent in chat or over the phone, would not recommend

  LifeSafer

  Date: 10/14/2025

  **** is a franchise and you can reach them directly at ************ and avoid the LifeSafer main call center altogether.

• Review fromLanchon G

  Date: 09/26/2025

  1 star
  I paid for a non ownership document to be submitted to ******** ********never received the documents & Life Safer refuse to refund my money or resubmit the documents that they charged me for. As of today my suspension will not be lifted due to this company refusing to provide the services in which they was paid for! This business is a Scam with unethical practices. Even though my suspension go back 4 YEARS I can't get it lifted because they simply refuse to provide the services they was paid for. These people are crooks that is running a scam operation. Overall experience is negative 10 and I wouldn't recommend these people to my worst enemy. When the time come for them to face a class action lawsuit I will be lock step with all parties filing a grievance. Please don't do business with these lying *** bunch of bandits, you've been warned.

  LifeSafer

  Date: 10/14/2025

  We sent the paperwork to PennDOT on 4/9/25. If ******* refuses to let you move forward, that is out of our control. We are not advised of any decisions before or after collecting your fee. However, to make things right, we did refund your payment the same day this review was left , 9/26/25. Please revise your review to reflect the correct information.

• Review fromSvetlana K

  Date: 09/23/2025

  1 star
  No way to do service in your car , if you have LifeSafer interlock . nightmare to received the cod for mechanic , after you following all they rules and they are changing the rules every second. Customer service is awful. You’ll spend more time waiting to talk to someone than you will actually talk to them. And they will not solve your problem . highly recommend you use a different company.

  LifeSafer

  Date: 10/14/2025

  We take compliance seriously, which is why every bypass request must meet state requirements. Our team keeps thorough documentation and verifies details with your mechanic so that you remain fully protected under your program. This extra diligence helps prevent issues down the road.Unfortunately, your paperwork had dates in the past and was missing the shop documentation, which was in the 2-step instructions list on the form.

• Review fromJaeden S

  Date: 09/22/2025

  1 star
  I have been a customer for a 7-8 months now and I hate it my online portal has never worked since day one I'm always being told well put an IT ticket in and nothing ever happens so I'm forced to sit on hold 2-3 hours sometimes because there customer service is **** poor I agreed to a certain rate and there always trying to secretly raise it until I notice it on my bill and then I'm on hold for 3 hours trying to fix it when you call to sign up they pick up right away don't use this company they are horrible they claim to be the best in the industry but a friend of mine has intoxalock and he has none of the problems I do

  LifeSafer

  Date: 10/14/2025

  We apologize for the difficulty experienced with the online portal. We are working on this now and when you get a new portal link from us, you'll need to follow the link, enter your email address, then use the "forgot password" button to link it to your current account.

• Review fromR. M.

  Date: 09/08/2025

  1 star
  They tired stealing money from me before I installed the device. Thankfully I didn't fall for it. Then they promised me a free month and no admin fee if I installed their decide. Only to tell me on the next call they have no record of a free month or free admin fee. A bunch of thieves

  LifeSafer

  Date: 09/17/2025

  We appreciate your feedback. Our records show that you spoke to LifeSafer's Resolutions Manager on 9/9, and your concerns have been addressed.

  R. M.

  Date: 09/18/2025

  I was addressed very professionally and all my concerns were met.

• Review fromTrent G

  Date: 09/06/2025

  1 star
  Paid for 6 months of service which equals $777. After multiple changes in calibration fees and hidden charges I paid a total of $1k. Customer service is awful. You’ll spend more time waiting to talk to someone than you will actually talk to them. I highly recommend you use a different company.

  LifeSafer

  Date: 09/08/2025

  Calibration fees are determined by the shops themselves. You are welcome to go to a different shop that has a lower fee, and we can help with finding one if you contact our call center.

• Review fromC. e.

  Date: 09/04/2025

  1 star
  Hidden fees without customer knowledge. They keep raising their shop fee without notice. And they also added a reporting fee to my monthly bill without any notice it was never on any older bills now it is hmmm why? And the office runs on an internet hotspot which makes download time forever. *************

  LifeSafer

  Date: 09/08/2025

  Shop fees are determined by the shop, not LifeSafer. We're happy to help find a shop near your with lower fees if you call our call center. The reporting fee was included in your initial monthly quote. It was on your first few invoices. If it didn't show up on some of the invoices, you simply got a break from the normal fees that month, as it should be charged every month.

  C. e.

  Date: 09/09/2025

  Actually the reporting fee just got added without my knowledge and the daily loss protection wasnt mention when i had it installed. And the shop should always let their clients know ahead of time when they raise the shop fee which i believe they just pocket that money!

• Review fromErin E

  Date: 09/02/2025

  1 star
  JUST awful. The people who answer the phones know NOTHING. If you ask to speak to a supervisor, they hang up. I keep trying to explain that my airways are obstructed and I cannot blow loudly and hum loudly for 5 straight seconds. If you try more than 5 times without being unable to do it, you get a violation. That has nothing to do with alcohol. I paid for a full pulmonary exam. They said that of it's approved, the device can be modified but that they will not erase any of the past violations resulting from my inability to blow and hum for 5 seconds. This is unfair and discriminatory against people with disabilities.

  LifeSafer

  Date: 09/08/2025

  Interlock companies have no authority to lower the breath settings or remove/reduce the interlock restriction. We are bound by state regulations, and this has been explained to Ms. ******* at length.