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Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LifeSafer has 123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LifeSafer

      3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

    • LifeSafer

      617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

    • LifeSafer

      2881 S 31st Avenue Unit 13 Greeley, CO 80631

    • LifeSafer

      13422 Chambord Street Brooksville, FL 34613

    • LifeSafer

      321 W 5th Street Waterloo, IA 50701

    Customer Review Ratings

    1.05

    Average of 225 Customer Reviews

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    Leave a Review

    Review Details

    • Austin S

      Date: 08/13/2025

      If I could leave negative stars I would. Everything from the top down, the customer service, the hour and hours you wait to get ahold of them, the missed appointment fees- and how strict they are on their own vendors-HORRIBLE. I got my cases dismissed because I had no alcohol or drugs in my system and they still refuse to help me get this interlock out of my car.

    • Tanya M

      Date: 08/05/2025

      I was told by the *** I have to have this on my vehicle for 6 months it's been 18 months now they keep continuing me telling me I violated I violated I violated but can't tell me or show me any ******* violations and well let me get it uninstalled

      LifeSafer

      Date: 08/06/2025

      We appreciate your feedback and understand your concerns. Device settings, including violations and extensions are determined by state regulations, not the interlock industry. We are wiling to provide this information when asked if your state allows us to do so.Someone from the LifeSafer leadership team will be reaching out to you to see how we can best assist you with this concern

      LifeSafer

      Date: 08/15/2025

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ As we are currently experiencing higher call volumes, your patience is appreciated. TX is one of the few states where it's illegal to remove only by your request and without authorization from the court or probation. We understand the frustration, but it's simply out of our control.The LifeSafer Executive Resolutions Manager will contact you to see how we can make this experience a better one.

    • C. H.

      Date: 07/31/2025

      I cannot get a call back from a supervisor and they steal money from me, charge me fees that are not legit.

      LifeSafer

      Date: 08/06/2025

      Thank you for taking the time to bring this to our attention; we are looking into this matter and the LifeSafer Executive Resolutions Manager will contact you to see how we can make this experience a better one.

      C. H.

      Date: 08/07/2025

      I did receive a call back from a supervisor but they are still demanding proof to have a fee reversed that it doesnt appear they are going to reverse. I have now spent hours and hours of my own time trying to get this money credited back to me for an appointment I rescheduled and after reviewing that this is standard practice on their end will most likely just try to find another company to work with. I cannot work with a company that will try to find ways to gauge me for fees that is theft. I am already paying so much money each month. This is not a valid fee. Plus their payment dinged my card for other fees since I didnt know they were taking it

    • Gregory D

      Date: 07/30/2025

      Watch out for double billing, they charged me for past due balances after my balance was $0.00. Then charged me for for missed appointments when I missed none. I called and told them they double billed me, all I was told was a ticket has been issued. After removal of the device, they just took the money from my debit card they thought they were owed, including the double charge on services. Paid them $200 more than I owed them. Never was I contacted before the final amount was charged to my debit card.

      LifeSafer

      Date: 08/05/2025

      Your account was never double-charged. You were past due by almost 2 months when you were charged for 55 days on 7/3. Since that service only caught you up to date plus one week, you had to get service again on 7/14 and were charged for another month at that monitoring service. We provided a missed appointment credit before collecting the remainder due to LifeSafer on 7/28.

    • A. C.

      Date: 07/21/2025

      Since starting the interlock service from lifesafer I received a quote from 2 different representatives telling me the full price of payments. After being charged realized there were additional fees that were not disclosed with me. Now for the 3rd time I have been charged additional fees that I have to call and ask to be refunded waiting up to 5 business days to receive my money back. I am tired to constantly watch my bank account for additional non agreed charges and having to call multiple times a week to reach someone to talk to. This company is a scam taking advantage of people and not fully transparent with their pricing and hidden fees. I wish I could find help in getting these additional transactions to stop

      LifeSafer

      Date: 08/05/2025

      The extra fees were due to you reactivating autopay 3 days after it was due. It had to catch up on the past due days and add the current 14-day autopay.

      A. C.

      Date: 08/06/2025

      Autopay was always activated I never deactivated it I am still having problems with life safer not taking my payments out bi-weekly and have to manually make a payment and call to ask why it wasnt taken out of my account and still getting additional charges.

    • Sarah H

      Date: 07/19/2025

      Had a really bad experience with **** ***** and wanted to switch to LifeSafer. **** ***** uses old Drager devices that easily fault, even having air on will mess it up. I had a lot of violation charges in very little time spent thousands per month. Before I had the device installed in my vehicle a guy from LifeSafer called me asking me what went on with **** *****. He started talking condescending toward me accusing me of doing something to the device. Huge red flags. I should be able to drive sober to work and not have to worry about how many violations I'm going to have. We are your customers. Your supposed to protect us not take advantage of us.

      LifeSafer

      Date: 07/31/2025

      We appreciate you taking the time to provide us with your feedback. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how to improve.

    • Kenneth R

      Date: 07/17/2025

      Zero stars in highly recommend not to use these people. They will tell you one price but once installed they will rob you blind and have you chasing behind your money. They are total rip offs and i will be looking for another provider who is honest especially behind my hard earned money!!!


      UPDATE


      After reaching out and finally getting someone to respond. This issue concerning my payments has been corrected. As far as the device it self, It is easy to use with out any issues.

      LifeSafer

      Date: 07/22/2025

      We try to maintain the highest standards of service and apologize you didnt have that experience. A LifeSafer team member will be reaching out and well try our best to resolve your issues.

      Kenneth R

      Date: 07/23/2025

      After reaching out this issue concerning my payment has been corrected. As far as the device it is really easy to use.

    • Hector M

      Date: 07/12/2025

      On Thursday I blew and passed my device and the car didn't want to start, the next day it started, so I knew there was nothing wrong with the car, but it recorded a violation and was going to lock me out on Sunday. I had to call Lifesafer for a reset appointment and I assumed it was a malfunction since there is nothing wrong with my car. They agreed and told me I wasn't going to get charged for the reset and set an appointment on Saturday, all I had to do is pay for the labor fee. On Monday they charged me for the reset, so I called them back and asked them why did they LIE, and charge me, they said they would review and return my money within 24 to 48 hours. They never returned my money. I called them back and they explained that they were not refunding my money, I asked why? they said because the device was not reported as a malfunction. Then why the **** does the car start with no problems? This company are crooks they will take your money, NEVER service your vehicle with these SCAMMERS!

      LifeSafer

      Date: 07/22/2025

      Thank you for taking the time to bring this to our attention; we are looking into this matter and the LifeSafer Executive Resolutions Manager will contact you to see how we can make this experience a better one.

    • Jacob K

      Date: 07/09/2025

      They reschedule your monthly appointment a week and a half early. The closest you can get to rescheduling it even is 3-4 days if youre lucky. Im not sure about anyone else but they make me pay 30 bucks cash on top of everything else for a "supervision fee" its clearly a scam.

      LifeSafer

      Date: 07/22/2025

      Thank you for taking the time to provide us with this feedback. We will escalate your concerns about our LifeSafer service location for our Field Management to look into, and someone from our executive management team will reach out to see how we can best assist you during this time.

    • Edward C

      Date: 07/08/2025

      This company is operates using exclusively unethical business practices. It is their INTENTION to lie, lie by omission, overcharge, and generally scam anyone who they beguile into signing their contract. Their equipment will damage your car. They will waste your time. They do everything in their power to enmesh you in fees and extend your contract. They are prey on their clients and pick our bones, indecently exploiting the position and leverage they are afforded by the state. They have replaced God with Greed and their heart is black and clogged with toxic sludge. Shame on Lifesafer. Your reckoning will come some day. Surrender to God and change your wicked ways. You will respond to this complaint by saying you follow the laws and work with what youre given.. but we all know you are scumbag predators. Youre the ones who have to live with yourselves. Go to burn in eternity.

      LifeSafer

      Date: 07/22/2025

      We appreciate your feedback and understand your concerns here at LifeSafer. Device settings are determined by state regulations, not the interlock industry. Any time your device requires service based on your state's rules, all interlock companies will charge fees, this is how businesses operate.

    LifeSafer is NOT a BBB Accredited Business.

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