Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeSafer has 123 locations, listed below.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

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  LifeSafer

  617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

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  LifeSafer

  2881 S 31st Avenue Unit 13 Greeley, CO 80631

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  LifeSafer

  13422 Chambord Street Brooksville, FL 34613

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  LifeSafer

  321 W 5th Street Waterloo, IA 50701

Review Details

• Review fromAdam C

  Date: 07/21/2025

  1 star
  Since starting the interlock service from lifesafer I received a quote from 2 different representatives telling me the full price of payments. After being charged realized there were additional fees that were not disclosed with me. Now for the 3rd time I have been charged additional fees that I have to call and ask to be refunded waiting up to 5 business days to receive my money back. I am tired to constantly watch my bank account for additional non agreed charges and having to call multiple times a week to reach someone to talk to. This company is a scam taking advantage of people and not fully transparent with their pricing and hidden fees. I wish I could find help in getting these additional transactions to stop

• Review fromSarah H

  Date: 07/19/2025

  1 star
  Had a really bad experience with **** ***** and wanted to switch to LifeSafer. **** ***** uses old Drager devices that easily fault, even having air on will mess it up. I had a lot of violation charges in very little time spent thousands per month. Before I had the device installed in my vehicle a guy from LifeSafer called me asking me what went on with **** *****. He started talking condescending toward me accusing me of doing something to the device. Huge red flags. I should be able to drive sober to work and not have to worry about how many violations I'm going to have. We are your customers. Your supposed to protect us not take advantage of us.

  LifeSafer

  Date: 07/31/2025

  We appreciate you taking the time to provide us with your feedback. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how to improve.

• Review fromKenneth R

  Date: 07/17/2025

  1 star

  Zero stars in highly recommend not to use these people. They will tell you one price but once installed they will rob you blind and have you chasing behind your money. They are total rip offs and i will be looking for another provider who is honest especially behind my hard earned money!!!

  
  

  UPDATE

  
  

  After reaching out and finally getting someone to respond. This issue concerning my payments has been corrected. As far as the device it self, It is easy to use with out any issues.

  LifeSafer

  Date: 07/22/2025

  We try to maintain the highest standards of service and apologize you didnt have that experience. A LifeSafer team member will be reaching out and well try our best to resolve your issues.

  Kenneth R

  Date: 07/23/2025

  After reaching out this issue concerning my payment has been corrected. As far as the device it is really easy to use.

• Review fromHector M

  Date: 07/12/2025

  1 star
  On Thursday I blew and passed my device and the car didn't want to start, the next day it started, so I knew there was nothing wrong with the car, but it recorded a violation and was going to lock me out on Sunday. I had to call Lifesafer for a reset appointment and I assumed it was a malfunction since there is nothing wrong with my car. They agreed and told me I wasn't going to get charged for the reset and set an appointment on Saturday, all I had to do is pay for the labor fee. On Monday they charged me for the reset, so I called them back and asked them why did they LIE, and charge me, they said they would review and return my money within 24 to 48 hours. They never returned my money. I called them back and they explained that they were not refunding my money, I asked why? they said because the device was not reported as a malfunction. Then why the **** does the car start with no problems? This company are crooks they will take your money, NEVER service your vehicle with these SCAMMERS!

  LifeSafer

  Date: 07/22/2025

  Thank you for taking the time to bring this to our attention; we are looking into this matter and the LifeSafer Executive Resolutions Manager will contact you to see how we can make this experience a better one.

• Review fromJacob K

  Date: 07/09/2025

  1 star
  They reschedule your monthly appointment a week and a half early. The closest you can get to rescheduling it even is 3-4 days if youre lucky. Im not sure about anyone else but they make me pay 30 bucks cash on top of everything else for a "supervision fee" its clearly a scam.

  LifeSafer

  Date: 07/22/2025

  Thank you for taking the time to provide us with this feedback. We will escalate your concerns about our LifeSafer service location for our Field Management to look into, and someone from our executive management team will reach out to see how we can best assist you during this time.

• Review fromEdward C

  Date: 07/08/2025

  1 star
  This company is operates using exclusively unethical business practices. It is their INTENTION to lie, lie by omission, overcharge, and generally scam anyone who they beguile into signing their contract. Their equipment will damage your car. They will waste your time. They do everything in their power to enmesh you in fees and extend your contract. They are prey on their clients and pick our bones, indecently exploiting the position and leverage they are afforded by the state. They have replaced God with Greed and their heart is black and clogged with toxic sludge. Shame on Lifesafer. Your reckoning will come some day. Surrender to God and change your wicked ways. You will respond to this complaint by saying you follow the laws and work with what youre given.. but we all know you are scumbag predators. Youre the ones who have to live with yourselves. Go to burn in eternity.

  LifeSafer

  Date: 07/22/2025

  We appreciate your feedback and understand your concerns here at LifeSafer. Device settings are determined by state regulations, not the interlock industry. Any time your device requires service based on your state's rules, all interlock companies will charge fees, this is how businesses operate.

• Review fromJohn B

  Date: 06/08/2025

  1 star
  DO NOT HAVE THIS COMPANY INVOLVED WITH YOUR VEHICLE!!! There has been multiple times I have been double charged for "Service visits" one for the amount of $132 and the other $125 within a months time. The current statement I'm fighting right now is a double charge less than a day apart. I had a failed alternator in my car causing my battery to drain, me as a technician myself asked my service company if I could make the repairs myself and was told I could. Instead I got a lockout fee and another calibration fee from miscommunication between them and the shop. When complaint was sent I was sent a mechanical avidavit via email in which the shop never even knew they existed. The wait times are ridiculous. I suggest leaving your card OFF AUTO PAY so you can review the charges yourself. The billing charges are inconsistent, no explanation either. I asked a representative after waiting on hold for an hour and was told it'd be $250 early termination fee to ********* and a $150 removal fee to the shop and honestly I think it's gonna be money well spent.

  LifeSafer

  Date: 07/01/2025

  Thank you for taking the time to provide us with this feedback. These issues were caused by some misunderstandings on our service provider's part and other components. We have escalated the concerns about our LifeSafer service location for our Field Management to look into and retraining will take place. We show the billing concerns were resolved. Thanks again for letting us know about the issues to address and correct them.

  LifeSafer

  Date: 07/03/2025

  Thank you for taking the time to provide us with this feedback. These issues were caused by some misunderstandings on our service provider's part and other components. We have escalated the concerns about our LifeSafer service location for our Field Management to look into and retraining will take place. We show the billing concerns were resolved. Thanks again for letting us know about the issues to address and correct them.

• Review fromJ. H.

  Date: 05/23/2025

  1 star
  Cant ever reach anyone on the phone. Locked out cant start my car for two days now ! No one has called or responded to my emails. Their online chat doesnt even work!

  LifeSafer

  Date: 05/27/2025

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Our records show that we were responding to your emails. Unfortunately, long wait times are a reality we're facing currently, but doing our best to resolve.

  J. H.

  Date: 05/28/2025

  That is false information. If I could attach screen shots I would. I sent multiple emails. I got ONE email back - asking me a question. Which would indicate I needed to answer. I did - and got no other email back. Please check your system again. Im actually still waiting for a call back from a supervisor because I got hung up on two different times since this original post.

• Review fromZ. I.

  Date: 05/02/2025

  1 star
  Use **********. I know multiple other people who have been using ********** and it's cheaper, requires less calibration and doesn't charge you when the battery dies.Lifesafer will charge you $75 every time the battery dies because they say you "disconnected your device." Then they charge you $25 to recalibrate it. And the kicker is that the device is draining my battery if I leave the car sitting for 2 days. It's a scam and everyone refuses to help you. Working on getting court information so that I can go with ********** instead.

  LifeSafer

  Date: 05/05/2025

  Thanks for your feedback, but all interlock companies charge for resets, even from power loss due to battery disconnections. You'll see reviews from ********** clients that their shops charge more than ours, our shop fees are capped, whereas theirs are not. We'd like to go over the details you described in your review and alleviate your issues so you have the best Ignition Interlock program experience. A LifeSafer team member has reached out to you to help. Please contact us back at ************ or via the email that was sent from the reviews manager to allow us to assist you.v

  Z. I.

  Date: 05/06/2025

  If your company spent a fraction of the energy on customer service that you use finding bad reviews, you wouldnt have this problem.

• Review fromThomas T

  Date: 04/24/2025

  1 star
  I've been on the phone with lifesafer since10am this morning finally after 10 calls being hung up on 3 times and lied to did i get answers. I had my final download April 18th, come to find out lifesafer put an extension on me didnt notify the state nor myself of this, they said I refused a retest three times which never happened, they lied to me said the state put it on me and there enforcing the law, lies, state did no such thing then when I called them back at 230pm the lady ***** refused to put me through to the supervisor and also denied me my records there very unprofessional, they over charge with hidden fees and support faulty equipment!!!

  LifeSafer

  Date: 04/30/2025

  Thank you for taking the time to bring this to our attention; we are looking into this matter and a LifeSafer Executive Resolutions Manager will contact you to see how we can make this experience a better one.