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Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LifeSafer has 123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LifeSafer

      3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

    • LifeSafer

      617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

    • LifeSafer

      2881 S 31st Avenue Unit 13 Greeley, CO 80631

    • LifeSafer

      13422 Chambord Street Brooksville, FL 34613

    • LifeSafer

      321 W 5th Street Waterloo, IA 50701

    Customer Review Ratings

    1.05

    Average of 230 Customer Reviews

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    Leave a Review

    Review Details

    • J. H.

      Date: 08/27/2024

      Absolutely awful to deal with. Zero customer support. The people they have installing the devices have no clue what they are doing. Got my Yukon back and nothing on the dash nor accessories worked. Have had countless issues with bad blows with zero alcohol involved. Been stranded states away with zero help to resolve the situation. A 400 mile tow to get your breathalyzer reset isnt cheap. 0/10 DO NOT RECOMMEND even to my worst enemy!!!!!

      LifeSafer

      Date: 08/28/2024

      We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from that team will be in contact with you to see how we can help.

      J. H.

      Date: 10/14/2024

      On hold again... Currently at 50 minutes. I would rather call City Utilites than this joke of a company.

    • Jeffrey H

      Date: 08/21/2024

      This company does not stand behind there product have had numerous lockout due to improper functioning. Business that installed very rude. They make you pay an extra fee when lockout occurs which is not the fault of user. Their must be a better system out there!!!

      LifeSafer

      Date: 08/28/2024

       You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from our Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • Giovanny M

      Date: 08/13/2024

      I'm extremely relieved I found this page. Now I know dealing with them will be screenshot after screenshot and recording every single call with them for evidence.I'm currently dealing with trying to get my car fixed while having the Lifesafer interlock device installed. The mechanic can't start working on my car without filling out a "mechanic affidavit" and work order, which I knew beforehand and explained it and got it all sorted out with the mechanic before he even got my car. It is currently 8/13, my mechanic sent the papers 8/06 and Lifesafer still hasn't called him, like they said they would within ***** hours. The mechanic has called THEM, and of course, been on hold for hours, and still nobody picked up. I haven't had my car for almost 2 weeks because of the "customer service" this joke of a company tries to pass off. I'm screenshotting bus passes, Uber rides, and any other costs not having my car is causing me, because of their "service", just in case.I did EXACTLY what Lifesafer said I needed to do for the mechanic to be able to work on my car, and it's been nothing but cricket noises from them for a week. Luckily we have proof of all the dates in case this has to go ant further. And now that I found this page, there's even further evidence in almost every single post.

    • Amanda H

      Date: 08/05/2024

      Trying to reach a real agent is not easy. I have been on the phone for over an hour. They keep saying over 10 minutes. I go online to do the chat and there are connection issues. I keep getting text saying I'm out of compliance and subject to consequences but I made and paid for all my appts. Hahaha IM SCARED. I DO NOT WANT ANY OUT OF COMPLIANCE CHARGES. CURRENTLY 1 HOUR 8 MINUTES!

      LifeSafer

      Date: 08/15/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 8:00 PM Eastern Time.

      LifeSafer

      Date: 08/16/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 8:00 PM Eastern Time.

    • Samuel T

      Date: 08/03/2024

      I had this interlock installed on Monday, it is now Saturday and I'm locked out due to a "violation""Customer service" cannot tell you what the violation is. Nor do they even offer any sort of empathy for the inconvenience.I'm regretting the decision to go with this company already.

      LifeSafer

      Date: 08/08/2024

      Were sorry to hear you have experienced a difficult time with your LifeSafer device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive leadership team will be in touch to see how we can help.

    • Adam P

      Date: 08/01/2024

      This company is a con. They never post your bill. So when you do call it's always well you some many days past due. This company needs to be looked at or shut down

      LifeSafer

      Date: 08/08/2024

      This is a normal billing function - the daily fees aren't invoiced until they are added at the appointment or, if on autopay, until you are able to pay them. Someone will be contacting you shortly to assist.

    • Jose L

      Date: 07/31/2024

      They have a good digital interface but horrible customer service and communication. Agents tell you incorrect information and then send you to another agent line that puts you on hold for an hour plus without following through on the companies promise to its customers. Do yourself a favor and try another company.

      LifeSafer

      Date: 08/01/2024

      We try to maintain the highest standards of service and apologize you didnt have that experience. A LifeSafer team member will be reaching out and well try our best to resolve your issues.

    • adrian g

      Date: 07/25/2024

      life safer has screwed me over again and again they are the worst i had them for over a year when i was only suposed to have them for a year they lied and sent the dmv a failed to comply which resulted in my license being suspended and them adding another 6 months which is thier mistake and when i call nobody want to help they are so un professional and scammers

      LifeSafer

      Date: 07/26/2024

      We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. A LifeSafer team member will be reaching out and well try our best to resolve your issues.

    • Jessica N

      Date: 07/23/2024

      Made the mistake of going with this company. To start off they promise to waive the install fee but fail to tell you everything else that comes along with it. Rude customer service agents after waiting over 35 minutes to speak to one. Set up a payment plan just to have money taken out of my account despite the agreement. 10/10 do not recommend. BEWARE

      LifeSafer

      Date: 07/26/2024

      We try to maintain the highest standards of service and apologize you didnt have that experience. A LifeSafer manager will be reaching out and well try our best to resolve your issues.

    • Loren C

      Date: 07/19/2024

      Lied out right, I’ve saved screenshots about misinformation of medical waiver, failure to set appointment reminder on dashboard at website, contracting tech triggering lockout creating tow bills. Now refuses to send certificate of completion back too ***. am not the only person who is si g abused by these agencies and *** despite contracts in place ringing in revenue, refuses too intercede passing the buck. I’ve also requested fro *** to file complaints and have ignition interlocking device inspected. This agency refuses to comply with constitutional rights and civil liberties. *** refuses to address in administrative review as I requested. I’d requirement is well past the statute of, limitations and alone the *** is in violation of constitutional rights to travel under plausibility created to justify the Profiteering. As the *** is in collusion with these subcontractors who are abusing the system gaffing for maximum profits. Request help as I am deaf disabled on fixed income paying for car insurance and can’t drive because this company is been caught lying and is intentionally holding up my legal rights Respectfully ***** ****

      LifeSafer

      Date: 07/23/2024

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

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