Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeSafer has 123 locations, listed below.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

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  LifeSafer

  617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

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  LifeSafer

  2881 S 31st Avenue Unit 13 Greeley, CO 80631

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  LifeSafer

  13422 Chambord Street Brooksville, FL 34613

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  LifeSafer of Florida

  5285 Tower Road Tallahassee, FL 32303

Review Details

• Review fromPatrick C

  Date: 06/24/2024

  1 star
  WORST customer service / service altogether I've ever dealt with. 5 hours on hold just to get hung up on, late to work multiple times due to malfunctions with lifesaver equipment, missed work, and I swear they try to be as inconvenient as possible for everything they do.

  LifeSafer

  Date: 06/25/2024

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 8:00 PM Eastern Time. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

• Review fromWesley P

  Date: 06/24/2024

  1 star
  Paperwork over common sense. Would leave zero stars if an option. Anything this business can do to make your life more inconvenient and miserable, theyll do with a smile on their face.Thanks for stranding me 300 miles from home for three days while you contemplate approving my emergency mechanic affidavit.

  LifeSafer

  Date: 06/25/2024

  Each state has strict regulations when it comes to bypassing the ignition interlock device. To protect you with your state-mandated program, and keep you in compliance while you're required to have the interlock device in your vehicle, LifeSafer takes necessary steps to ensure you meet those requirements and keeps documentation on file should your state question the bypass. We understand this may take longer to process, but it is the best way to protect you going forward. Often times when vehicle work is needed, the client feels it's an urgent or emergency, so we are unable to prioritize any one client over another. We apologize for the inconvenience.

• Review fromJames S

  Date: 06/17/2024

  1 star
  My car has been at my mechanics for three weeks waiting for repair authorization to fix it. You still are not responding to him . No one answers your phone and online chats get bounced around accomplishing nothing but wasting everyones time and money. What am I supposed to do?

  LifeSafer

  Date: 06/19/2024

  Each state has strict regulations when it comes to bypassing the ignition interlock device. To protect you with your state mandated program, and keep you in compliance while you're required to have the interlock device in your vehicle, LifeSafer takes necessary steps to ensure you meet those requirements, and keeps documentation on file should your state question the bypass. We understand this may take longer to process, but it is the best way to protect you going forward. Unfortunately, your mechanic didn't send any paperwork to us until June 17th (per notes, they may have sent to a wrong email address - not the one listed on the affidavit form.) We called him to provide assistance the next day, June 18th.

• Review fromJana R

  Date: 06/11/2024

  1 star
  LifeSafer is terrible and charges People when they should not be charged!You will never be able to speak to anybody in person! Or you will be on hold forever and MAYBE get through..They also malfunction your device multiple times to get you TO COME in, so they can charge for more calibrations and false readings!!and then charge you on top of that through Lifesafer!!I would NOT recommend anybody to this company ever!!!!!!!!!!!

  LifeSafer

  Date: 06/12/2024

  Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

• Review fromAngelo B

  Date: 06/11/2024

  1 star
  Terrible customer support. Can not reach anybody and call backs never happen.

  LifeSafer

  Date: 06/12/2024

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

• Review fromB. D.

  Date: 05/06/2024

  1 star
  When I call and push prompt for installation the phone is answered within the second ring. When I call with questions nobody answers the phone. There has been times when my brand new car will not start and it takes several attempts. If you read the reviews you will see this complaint over and over. I realize they believe that they're an enforcement agency but they are not. They are a business. And we are their customers. And somebody from that company really needs to get back to me thank you

  LifeSafer

  Date: 05/07/2024

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that Sales and Service are 2 different departments and we have a higher number of clients currently installed than calling in for a new device. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time. We see that you were able to reach us yesterday to change your location and appointment.

  B. D.

  Date: 05/09/2024

  I have since used the chat option. It definitely is faster. And yes I was able to get through it just took quite a bit of time and could be an issue if somebody is stuck on the side of the road because of a malfunction of the device. But the time that you have put into my concerns is appreciated and my opinion of the company has changed significantly for the better

• Review fromNancy W

  Date: 05/01/2024

  1 star
  HORRIBLE!!!!! Can't get thru to customer service!! My car locked me out saying violation! No reason. I have been on hold for almost 2 hours to get a code to take it to a service center. I am a Real Estate Brpker and already missed one very important appointment. I am bracing myself for how many more appointments I will Miss!!!!!!!!!!!!!!!!111

  LifeSafer

  Date: 05/02/2024

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time. I see that you were able to speak to several agents yesterday. Please know the device will always give you several days warning before locking out, you should always contact us as soon as it gives the warning to avoid a complete lockout.

• Review fromChristopher C

  Date: 04/27/2024

  1 star
  I scheduled an appointment with Safer over a week in advance. They're automated text systems confirmed that my equipment was ready to install by Mike at the Federal Heights, Colorado location. I show up early for the appointment and nobody was at the shop. I waited nearly 30 minutes while contacting the Safer support team. The lady made no effort to contact the installer. I asked her if she can reschedule for 6:30 Monday morning. I was abruptly told no. I was offered to be placed in the back of the waiting list. I just told her I wasn't interested in supporting their business and asked to file a former complaint. She reluctantly said she would and to please hold. She left me on hold for over 20 minutes until I finally hung up. If you find yourself in the situation where you need an interlock device, go anywhere else. Completely unprofessional and disappointing.

  LifeSafer

  Date: 04/30/2024

  We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from our executive managment team will be in contact with you to see how we can help.

• Review fromrickzardy r

  Date: 04/26/2024

  1 star
  why is this business allowed to ruin peoples lives without a care. One person tells me to remove the device from my car bc it was about to get repoed and now i violeted listening to them. Come to find out the reason the car was broke down for months was bc of the actual device. I thought the motor blew in my 2019 Dodge ram. I waited hours on the phone just to be hung up on. Customer service is the worst. One guy gave me an attitude and after that its as if they flagged me and the rest of the people then continued with poor customer service once he gave them the go. I think this company needs to stop doing work for the state as they are making it hard for people that have enough on their plate. How come i cant find a way to leave a ****** review? Did they pay ****** to make it so you cant see their actual reviews. They are all one sentance reviews. They are fake. Stay away from this company they will ruin your lives

  LifeSafer

  Date: 04/30/2024

  There are a lot of misunderstandings regarding this situation. If the device isn't being serviced, a client is going to get a violation from the state whether or not they remove it. Keeping it in and not getting service is basically the same. The LifeSafer Executive Resolutions manager already tried to reach **************** by phone and email yesterday.

• Review fromColleen W

  Date: 04/18/2024

  1 star
  Do NOT use. If you have any issues, you will never get through to them on phone or Internet. Their locations either have 1 person working or only open 1 or 2 days a week so no appointments available because they still keep selling their product.Had a lockout from a breath spray on a Thursday morning before a client that would lockout car Monday at 11:15am. Within minutes and a swig of water I blew again and all was ok but lockout stayed on. They could not get me in before car locked out and I wound up without a car for weeks because they had no appointments available. REALLY?? They made me an appt and was supposed to get a call with code to start my car and call never came through so had to start that whole appointment search process again. They need to be put out of business and at a minimum stop taking clients because they cannot handle what they have. Select anyone else but them.

  LifeSafer

  Date: 04/23/2024

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.