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Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LifeSafer has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LifeSafer

      3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

    • LifeSafer

      4290 Glendale Milford Road Blue Ash, OH 45242-3704

    • LifeSafer

      529 25 1/2 Road Suite B113 Grand Junction, CO 81505

    • LifeSafer

      475 W 115th Ave Unit 1-A Northglenn, CO 80234-3048

    • LifeSafer

      1083 Diplomat Drive Suite 105 I Debary, FL 32713

    Customer Review Ratings

    1.05

    Average of 230 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • James D

      Date: 07/18/2024

      This company is pathetic in every way. Been with them 2 days and cant wait to kick them to the curb. Do yourself and your blood pressure a favor, avoid the company like the plague!!!

      LifeSafer

      Date: 07/23/2024

      We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from that team will be in contact with you to see how we can help.

    • Mark M

      Date: 07/15/2024

      TERRIBLE customer service TERRIBLE! Zero response regarding issues. I do not recommend this company to anyone

      LifeSafer

      Date: 07/17/2024

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • Robert B

      Date: 07/08/2024

      Would give no stars if possible. Had my interlock removed and had to pay almost $200 just to get it out. The same day I got it out I was charged for the unit rental even though it was no longer in my vehicle. Then they made me sit on hold for over 3 hours trying to talk to a representative only to find out the guy that removed the interlock unit failed to file the paperwork showing it was removed but still took the $200 payment. It is unacceptable how they treat customers and all the hoops they force you to jump through to get the information that should of been filed right after the interlock was removed and before payment was even taken. And it is extremely unacceptable all the hoops they force you to jump through to get refunded the money the practically stole from you. DO NOT USE THIS COMPANIES SERVICES.

      LifeSafer

      Date: 07/17/2024

      Thank you for taking the time to provide us with this feedback. We have escalated your concerns about our LifeSafer service location for our **************** to look into. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how to improve.

    • Frank P

      Date: 07/04/2024

      This Company lease out old and very used interlock devices that malfunction all the time and causes the customer to incur violations and when this is reported to them they blame the customers and's it’s because they know majority of their customers are court ordered to have these devices installed in their vehicles so they don’t care because the violations the customers incur cause them to have to keep the device in their vehicle longer and this LifeSaver Company can collect more money from the customer through having to lease out the interlock device longer LifeSaver is a Scam artist

      LifeSafer

      Date: 07/17/2024

      We appreciate your feedback and understand your concerns. At LifeSafer, our employees continuously test our units to understand our consumer's experience. Device settings are determined by state regulations, not the interlock industry, but we do our best to train our clients how to use the device. We are always striving to become better for our customers, and your feedback helps us to best understand how.

    • Jason W

      Date: 06/28/2024

      No stars.cant even talk to a person unless you have a credit card or upcoming payment waited over an hour on hold, no response not even from there website

      LifeSafer

      Date: 07/05/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 8:00 PM ************************ calls are sorted the same way, the phone system doesn't know if you have an upcoming payment to get you through quicker.We show you were able to speak to someone the day after you left this review.

    • Shane B

      Date: 06/26/2024

      Customer service is horrible. Use the chat they say. The chat seems to disconnect after they cant find answer to the problem. Happened twice. Phone is even worse. Waited 53 minutes got someone within 2 minutes call dropped. Kinda odd. We know this is a service ONLY because of lobbyists. Getting removed going to **********.

      LifeSafer

      Date: 06/27/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. Ple

    • Patrick C

      Date: 06/24/2024

      WORST customer service / service altogether I've ever dealt with. 5 hours on hold just to get hung up on, late to work multiple times due to malfunctions with lifesaver equipment, missed work, and I swear they try to be as inconvenient as possible for everything they do.

      LifeSafer

      Date: 06/25/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 8:00 PM Eastern Time. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

    • Wesley P

      Date: 06/24/2024

      Paperwork over common sense. Would leave zero stars if an option. Anything this business can do to make your life more inconvenient and miserable, theyll do with a smile on their face.Thanks for stranding me 300 miles from home for three days while you contemplate approving my emergency mechanic affidavit.

      LifeSafer

      Date: 06/25/2024

      Each state has strict regulations when it comes to bypassing the ignition interlock device. To protect you with your state-mandated program, and keep you in compliance while you're required to have the interlock device in your vehicle, LifeSafer takes necessary steps to ensure you meet those requirements and keeps documentation on file should your state question the bypass. We understand this may take longer to process, but it is the best way to protect you going forward. Often times when vehicle work is needed, the client feels it's an urgent or emergency, so we are unable to prioritize any one client over another. We apologize for the inconvenience.

    • James S

      Date: 06/17/2024

      My car has been at my mechanics for three weeks waiting for repair authorization to fix it. You still are not responding to him . No one answers your phone and online chats get bounced around accomplishing nothing but wasting everyones time and money. What am I supposed to do?

      LifeSafer

      Date: 06/19/2024

      Each state has strict regulations when it comes to bypassing the ignition interlock device. To protect you with your state mandated program, and keep you in compliance while you're required to have the interlock device in your vehicle, LifeSafer takes necessary steps to ensure you meet those requirements, and keeps documentation on file should your state question the bypass. We understand this may take longer to process, but it is the best way to protect you going forward. Unfortunately, your mechanic didn't send any paperwork to us until June 17th (per notes, they may have sent to a wrong email address - not the one listed on the affidavit form.) We called him to provide assistance the next day, June 18th.

    • Jana R

      Date: 06/11/2024

      LifeSafer is terrible and charges People when they should not be charged!You will never be able to speak to anybody in person! Or you will be on hold forever and MAYBE get through..They also malfunction your device multiple times to get you TO COME in, so they can charge for more calibrations and false readings!!and then charge you on top of that through Lifesafer!!I would NOT recommend anybody to this company ever!!!!!!!!!!!

      LifeSafer

      Date: 06/12/2024

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

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