Business Profile
Interlock Devices
LifeSaferHeadquarters
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Reviews
This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 230 Customer Reviews
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Review fromAngelo B
Date: 06/11/2024
1 starTerrible customer support. Can not reach anybody and call backs never happen.LifeSafer
Date: 06/12/2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.Review fromB. D.
Date: 05/06/2024
1 starWhen I call and push prompt for installation the phone is answered within the second ring. When I call with questions nobody answers the phone. There has been times when my brand new car will not start and it takes several attempts. If you read the reviews you will see this complaint over and over. I realize they believe that they're an enforcement agency but they are not. They are a business. And we are their customers. And somebody from that company really needs to get back to me thank youLifeSafer
Date: 05/07/2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that Sales and Service are 2 different departments and we have a higher number of clients currently installed than calling in for a new device. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time. We see that you were able to reach us yesterday to change your location and appointment.B. D.
Date: 05/09/2024
I have since used the chat option. It definitely is faster. And yes I was able to get through it just took quite a bit of time and could be an issue if somebody is stuck on the side of the road because of a malfunction of the device. But the time that you have put into my concerns is appreciated and my opinion of the company has changed significantly for the betterReview fromNancy W
Date: 05/01/2024
1 starHORRIBLE!!!!! Can't get thru to customer service!! My car locked me out saying violation! No reason. I have been on hold for almost 2 hours to get a code to take it to a service center. I am a Real Estate Brpker and already missed one very important appointment. I am bracing myself for how many more appointments I will Miss!!!!!!!!!!!!!!!!111LifeSafer
Date: 05/02/2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time. I see that you were able to speak to several agents yesterday. Please know the device will always give you several days warning before locking out, you should always contact us as soon as it gives the warning to avoid a complete lockout.Review fromChristopher C
Date: 04/27/2024
1 starI scheduled an appointment with Safer over a week in advance. They're automated text systems confirmed that my equipment was ready to install by Mike at the Federal Heights, Colorado location. I show up early for the appointment and nobody was at the shop. I waited nearly 30 minutes while contacting the Safer support team. The lady made no effort to contact the installer. I asked her if she can reschedule for 6:30 Monday morning. I was abruptly told no. I was offered to be placed in the back of the waiting list. I just told her I wasn't interested in supporting their business and asked to file a former complaint. She reluctantly said she would and to please hold. She left me on hold for over 20 minutes until I finally hung up. If you find yourself in the situation where you need an interlock device, go anywhere else. Completely unprofessional and disappointing.LifeSafer
Date: 04/30/2024
We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from our executive managment team will be in contact with you to see how we can help.Review fromrickzardy r
Date: 04/26/2024
1 starwhy is this business allowed to ruin peoples lives without a care. One person tells me to remove the device from my car bc it was about to get repoed and now i violeted listening to them. Come to find out the reason the car was broke down for months was bc of the actual device. I thought the motor blew in my 2019 Dodge ram. I waited hours on the phone just to be hung up on. Customer service is the worst. One guy gave me an attitude and after that its as if they flagged me and the rest of the people then continued with poor customer service once he gave them the go. I think this company needs to stop doing work for the state as they are making it hard for people that have enough on their plate. How come i cant find a way to leave a ****** review? Did they pay ****** to make it so you cant see their actual reviews. They are all one sentance reviews. They are fake. Stay away from this company they will ruin your livesLifeSafer
Date: 04/30/2024
There are a lot of misunderstandings regarding this situation. If the device isn't being serviced, a client is going to get a violation from the state whether or not they remove it. Keeping it in and not getting service is basically the same. The LifeSafer Executive Resolutions manager already tried to reach **************** by phone and email yesterday.Review fromColleen W
Date: 04/18/2024
1 starDo NOT use. If you have any issues, you will never get through to them on phone or Internet. Their locations either have 1 person working or only open 1 or 2 days a week so no appointments available because they still keep selling their product.Had a lockout from a breath spray on a Thursday morning before a client that would lockout car Monday at 11:15am. Within minutes and a swig of water I blew again and all was ok but lockout stayed on. They could not get me in before car locked out and I wound up without a car for weeks because they had no appointments available. REALLY?? They made me an appt and was supposed to get a call with code to start my car and call never came through so had to start that whole appointment search process again. They need to be put out of business and at a minimum stop taking clients because they cannot handle what they have. Select anyone else but them.LifeSafer
Date: 04/23/2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.Review fromA. M.
Date: 04/16/2024
1 starWorst customer service and information, cost transparency. Sales person (first name Arron, I have the full name but assume it’s not the personal’s fault) on the phone told me “95 dollars first month, following months 55 PER MONTH” after I confirmed with him several times (the online representative admitted they have the record) I trusted him and ordered the lock. Installation $245 instead of $220. Been told must pay a calibration upon installation which no one told me upfront. First month charged me 119.25. Next month will be charged 109.something and I MUST GO NEXT MONTH FOR CALIBRATION which the state requires you to do every 3 months. The guy at the shop told me $75 if I do every 3 months, $25 if I go every month. This is a joke they are trying to rip people off. SCAM. And they are the same company with QuickStart. People deserve the truth. Do not ruin your life with a mistake, do not let people use your weakness.LifeSafer
Date: 04/19/2024
We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. A LifeSafer team member will be reaching out and well try our best to resolve your issues.A. M.
Date: 04/23/2024
Scarlett resolved my issue professionally.Review fromTodd H
Date: 04/16/2024
1 starCannot contact customer service never by phone device always breaking down leaving you strandedLifeSafer
Date: 04/19/2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.Interlock devices only lock out based on your state's violation settings.We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.Review fromCalvin L
Date: 04/15/2024
1 starThey dont return your call if you a customer..if u new customer they answer right away ..they dont return no call then they send a debt to a bill collector u have no idea aboutLifeSafer
Date: 04/19/2024
High-quality service and the satisfaction of our clients are of utmost importance to us at LifeSafer. We would like to find out more information regarding your concerns, so someone from management will be reaching out to you.Review fromDanitza V
Date: 04/15/2024
1 starEvery time I call I get the same recording we are experiencing higher than expected call volume something all those lines. Gives me an estimated time thats no where near the time if I ever get an answer. Then it says to avoid the wait get online and its the same thing with live chat. If you call and press one for new service they answer right away lol maybe cross train your agents so they can help us not just sellLifeSafer
Date: 04/16/2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. We show that you were able to chat with someone yesterday and we also tried to call you back later yesterday.
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