Business Profile
Interlock Devices
LifeSaferHeadquarters
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Reviews
This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 227 Customer Reviews
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Review fromBryron C
Date: 03/26/2024
1 starThis by far is the worst experience I have ever experienced. Its almost not worth driving. This device tries to submit a humming breath sample forcefully ever 140 seconds. Thats extremely distracting and dangerous while driving. They force you to hum hard me blow, they have the longest wait times in history (I mean hours), their device isnt compatible with German cars. My car doesnt even turn over when I can actually pass the test. Then the refuse to send my records for the judge. Its been so appalling I dont know how they are in business. Their device is extremely old, horrible customer service, and its to the point I cant even drive my car. Someone should take up a class action and I wish researched this company before I got this installed. You get no help or assistance from them and you could be stranded for hours without help. I pray someone holds them accountable in court for some of these dangerous conditions they force drivers to go through. PLEASE USE A DIFFERENT COMPANYLifeSafer
Date: 03/27/2024
We apologize for the inconvenience when you initially went to your installation appointment, and for any unpleasantries experienced with our LifeSafer Customer Support Center. Please know that we are looking into this and will provide the necessary coaching internally. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.Review fromNatasha J
Date: 03/06/2024
1 starI had the worst experience with Lifesafer. I would never recommend this company to anyone. The practices are shady and seem to do what they can to gain profits regardless of the circumstances of the customer. They should honestly be investigated for their policies. It borderlines on scam. I would suggest using another company for interlock serviceLifeSafer
Date: 03/07/2024
High-quality service and the satisfaction of our clients are of utmost importance to us at LifeSafer. We would like to find out more information regarding your concerns, so someone from management will be reaching out to you.Review fromArturo L
Date: 03/05/2024
1 starI was in a car accident and it took 3 months to get it fixed and what you might not know is that you get charged $3.90 a day no matter if the car is drivable or not. Well $513 later after receiving my car I received an error that the unit is having communication issues and my car will not start. I just got off the phone with them and they said I would have to have my car towed at my expense and I would get charged $75 to get it calibrated even though it was just calibrated plus $25 service fee for the shop. I would do my homework and go with someone else. I would never recommend anyone to use this company unless you like throwing money away.LifeSafer
Date: 03/07/2024
Thanks for your feedback. Our records indicate you already spoke with the reputation manager, Scarlett the day you submitted this review. Please reach out to her with any questions or concerns.Review fromJ. E.
Date: 02/21/2024
1 starThe lack of communication & math skills are unheard of. They'll quote you, then won't tell you about hidden fees not quoted in the contract provided from the sales associate. I was promised reimbursements of traveling an hour from my home, then upon arrival you get charged an extra $20 service fee to blow air through the machine. This last time I got the machine Uninstalled, I was promised I'd pay $107 & that was that nope that definitely was not the case I was charged $140. Each month they won't tell you but there's fees added on for nothing. The finance department should be retrained. Most of the individuals I've come in contact with are very rude also unprofessional. A couple times I got a few good one's. I will not refer anyone to this company ever. I am thankful for the shop i go to they're great down to earth individuals that made me laugh, that's the only good thing about this hole experience I got to meet good people in the shop.LifeSafer
Date: 02/23/2024
We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. The LifeSafer resolutions manager has explained all charges in the past and again yesterday to try to resolve this client's concerns.J. E.
Date: 04/12/2024
Hidden fees that aren't in the contract quoted isn't sufficient. That VOIDS the contract. It's in clear writing as contract states.Review fromRyan P
Date: 02/20/2024
1 starI am on the voluntary program and have been using this company's services for more than 10 years. I am appalled by the lack of professionalism, functional equipment, and customer service. I recieve handheld interlock devices by mail every 3 months from ******, Iowa. In the last 2 years and 1 month I have been sent malfunctioning devices on at least 2 different occasions that required replacement. Calls to customer service frequently have hour long wait times, service representatives that are difficult to understand, dropped calls, and unreturned messages. On 2/10/24 I reordered my device and will still have not received the replacement until at least 10 days later. I am on day 7 of unrighteously being locked out of operating my vehicle. These all too frequent mishaps have cost me thousands in missed work, ruined vacations, loss of liberty, and vehicle repair costs. I should not be punished for voluntarily maintaining safety equipment that protects the public and myself from myself. Please do better.LifeSafer
Date: 02/21/2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option. Click the "CHAT WITH A SERVICE AGENT" button at ************************************* ** **** with a Service Specialist.
We hate to hear that you've had device issues and that you didn't receive your device when expected. We shipped it on 2/12, the delays after that point were due to USPS.
Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.Review fromJoseph N
Date: 02/19/2024
1 starIs the purpose of the LifeSafer device to run a breath diagnostic for alcohol or is it a test to see how good I can HUM? I have been exposed to many breathalyzer tests as a condition of employment at US Government facilities and never ever had to "HUM" into the device. So if there were an emergency and I failed to "HUM" properly I'm required to wait 35 seconds and after five attempts the device shuts down and then it's a five minute wait. I've also failed because of my breath temperature! Again not for alcohol!LifeSafer
Date: 02/20/2024
We appreciate your feedback and understand your concerns. All Ignition Interlock Device (IID) settings are dictated by state regulations. The IID requires a hum because the device knows the difference between a puff of air and a person’s hum through “voice-tone monitoring.” The temperature is also to ensure it's a human testing rather than a device or machine. It is this technology that prevents anyone from trying to start or operate a car when using a fake sample of air.
Someone from the LifeSafer leadership team will be reaching out to you to see how we can best assist you with this going forward.Review fromLuis G
Date: 02/06/2024
1 starHad them overcharge me for services. When asking for a refund for the unused days they told me they don't do refunds. I stated their transaction agreement and still was told they won't give me a refund. They were going to overcharge me almost double the normal amount when trying to pay for a month but was told they couldn't do anything until it happened on auto pay. The wait time for customer service is always an hour wait but for sales it's within minutes. They never answer after 4pm. Had issues with the first device that they gave me and told me they would sent another one and I should receive it in 2 weeks. They didn't believe me the device was defective and waited another week to contact me and tell me they will send a replacement then.LifeSafer
Date: 02/07/2024
Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our ************************ Someone from the ********************** Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.Review fromtommy P
Date: 02/05/2024
1 starI’ve had the most terrible expense dealing with them every month. I have to hold literally for hours to just get hung up on. They have lied to me. I’ve never complained to the Better Business Bureau in 40 something years of my adult life but these people are so discomforting to deal with.LifeSafer
Date: 02/07/2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.Review fromLisa L
Date: 01/31/2024
1 starClient Lifesafer..website glitch so my payment didn’t go through… I found out whenever I went in for my calibration and so I went ahead and paid the payment but that payment was applied to my past due amount. It was applied to a forward an advance payment, and they refused to fix it leaving me to oee extra money. In the account still looks a mess. It’s got charges on there that aren’t real. Agent 11:59 am i understand that the website ailed to take the payment but the payment is still due **** **** 12:00 pm I need what I paid applied to the past due amount on January 4 it was applied incorrectly Agent 12:01 pm Card on file was declined on 1/3 so the client owed an extra 15 days of back lease fees when they returned on 1/18 Agent 12:02 pm Tech did not collect payment for the back lease fees so they still owe $50.36LifeSafer
Date: 02/02/2024
We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. When payment is declined, this turns off the autopay and an email is sent to advise you to contact us ASAP. A LifeSafer team member will be reaching out and well try our best to resolve your issues.Review fromLaura D
Date: 01/30/2024
1 starThis is my second time writing a review. 1. This company is hard to reach if you ever have an issue. 2. If you have trouble with auto pay they make it very difficult to fix it, especially since it's hard to get ahold of anyone.LifeSafer
Date: 01/31/2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time. Please reach out to our reputation manager via the email chain you already have if needing anything else
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