Business Profile
Interlock Devices
LifeSaferHeadquarters
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Reviews
This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 230 Customer Reviews
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Review fromTrisha H
Date: 04/15/2024
1 starLiterally the worst. Terrible customer service. Doesnt have correct info on the portal. Lockouts for absolutely NO REASON. I regret using this company sooo bad. DO NOT USE THIS COMPANY.LifeSafer
Date: 04/16/2024
I'm very sorry to hear of your experiences with our Customer Support Team as well as hardships with your interlock device. Someone from the LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time.Review fromDavin M
Date: 04/12/2024
1 starLifeSafer is without a doubt the WORST interlock company out there. Their devices are outdated by decades and break often, forcing you to pay EVERY SINGLE TIME you visit a shop. $25 for them to tell me to go somewhere else for service. This has happened 3 times in a week. No reimbursement for gas, missing work or the 9 hours total time Ive spent on hold between 3 phones calls. NO ANSWER. Do yourself a huge favor and choose ANY other company.LifeSafer
Date: 04/16/2024
Thanks for sending your feedback. We'd like to go over the details you described in your review and alleviate your issues so you have the best Ignition Interlock program experience. A LifeSafer team member reached out to you to help by phone and email. Please contact us back at ************ or email the manager back to allow us to assist you.Review fromKathrine R
Date: 04/10/2024
1 starthey are the absolute WORST! They have great customer service when theyre trying to convince you to go with them. After that, theyre awful you get violated constantly and it cost even more money since it was installed a week ago I have already been Violated twice and I only drive 8 miles a day. Within 72 hours and after paying $100 to get it reset I received another lockout notice. It is so hard to blow into and your constantly locked out of it. It makes you blow every seven minutes. Its a total racket. Other companies, you only have to blow every 45 minutes. Go with anybody else but them!!! I never ever took a time to write a bad review. Thats how horrible they are.LifeSafer
Date: 04/11/2024
We appreciate your feedback and understand your concerns. At LifeSafer, our employees continuously test our units to understand our consumer's experience and we know that when first installed, the alert for a random retest can be anxiety-producing. We use this information and consumer feedback like yours to design devices that take away as much of the stress of using an IID as possible. In most states, users have 5-6 minutes to maneuver their vehicle to a safe location to take the test. We advise pulling over to take your test.. Someone from our leadership team will be reaching out to you to see how we can best assist you with this going forward.Review fromTrish R
Date: 04/05/2024
1 starHad appointment today went on time to find the location CLOSED! Called no answer. My lockout date is in 5 days and Ive tried to call 3x to stay on hold then hung up on after an hr. Tried the online chat through my dashboard to get nothing but the chat logo spinning. Tried just setting a new appointment to all the locations to get no response on any day to confirmLifeSafer
Date: 04/10/2024
We texted you at the phone number ending 4660 on 4/1 to advise you the location would be closed until 4/8 and to call ** to reschedule. We are sorry that you missed this, but we did try to inform you. Please know that your number will be put in the callback queue after the one hour wait time.Review fromSalvador T
Date: 04/03/2024
1 starI'm tired of not being able to get a right answer out of these people every time I call each person I talk to (After waiting two hours on hold) tells me a different thing and you would think they would give you a specific quote on maintenance or vehicle swap charges but they decide to throw charges at you literally out of no where. Their whole computer system is crap especially billing, their machines are **** they take literally five to eight minutes to start up and in the morning in the cold that is a long time to wait! I've been on this machine for a year now and have not missed a payment not once my checks have been the same for the last year but do to their poor computer system and employees with poor lack of customer service skills they have been able to throw extra charges my way and when asked why I was not told about theses charges their response was "It's not our fault the last customer service rep did not inform you" so I've been pushed to record and screenshot all conversations and chats on their so called better system on their website and I'm guessing it's designed like that because they know what they are doing and it's sad because people like me who need this machine in order to keep my license get taken advantage of this way. So basically it is pay the money or lose your license. So far I have not been able to talk to no one of authority about my situation right now but I have sent an Email to client services ***************** and I will see if I ever hear back from them but I'm not betting on it I just cant believe with all the money they make the system is the way it is I mean I've already gave em so much money and my vehicle information is still not right I can only imagine what else is wrong just doesn't seem right to me wish I would have read this first !!!Review fromStephanie B
Date: 04/02/2024
1 starThis is the worst customer service I have ever experienced. They answer for sales but anything else.....forget it. You have a better chance winning the lottery. Find a different place because this is nothing but a joke to try and talk to someone. The sales people can do the same thing the other people but choose not to found that out after 3 one hour of being on hold then hung up disconnected whatever you want to call it. But this is the worst company to deal with.LifeSafer
Date: 04/04/2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.Review fromBryron C
Date: 03/26/2024
1 starThis by far is the worst experience I have ever experienced. Its almost not worth driving. This device tries to submit a humming breath sample forcefully ever 140 seconds. Thats extremely distracting and dangerous while driving. They force you to hum hard me blow, they have the longest wait times in history (I mean hours), their device isnt compatible with German cars. My car doesnt even turn over when I can actually pass the test. Then the refuse to send my records for the judge. Its been so appalling I dont know how they are in business. Their device is extremely old, horrible customer service, and its to the point I cant even drive my car. Someone should take up a class action and I wish researched this company before I got this installed. You get no help or assistance from them and you could be stranded for hours without help. I pray someone holds them accountable in court for some of these dangerous conditions they force drivers to go through. PLEASE USE A DIFFERENT COMPANYLifeSafer
Date: 03/27/2024
We apologize for the inconvenience when you initially went to your installation appointment, and for any unpleasantries experienced with our LifeSafer Customer Support Center. Please know that we are looking into this and will provide the necessary coaching internally. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.Review fromNatasha J
Date: 03/06/2024
1 starI had the worst experience with Lifesafer. I would never recommend this company to anyone. The practices are shady and seem to do what they can to gain profits regardless of the circumstances of the customer. They should honestly be investigated for their policies. It borderlines on scam. I would suggest using another company for interlock serviceLifeSafer
Date: 03/07/2024
High-quality service and the satisfaction of our clients are of utmost importance to us at LifeSafer. We would like to find out more information regarding your concerns, so someone from management will be reaching out to you.Review fromArturo L
Date: 03/05/2024
1 starI was in a car accident and it took 3 months to get it fixed and what you might not know is that you get charged $3.90 a day no matter if the car is drivable or not. Well $513 later after receiving my car I received an error that the unit is having communication issues and my car will not start. I just got off the phone with them and they said I would have to have my car towed at my expense and I would get charged $75 to get it calibrated even though it was just calibrated plus $25 service fee for the shop. I would do my homework and go with someone else. I would never recommend anyone to use this company unless you like throwing money away.LifeSafer
Date: 03/07/2024
Thanks for your feedback. Our records indicate you already spoke with the reputation manager, Scarlett the day you submitted this review. Please reach out to her with any questions or concerns.Review fromJ. E.
Date: 02/21/2024
1 starThe lack of communication & math skills are unheard of. They'll quote you, then won't tell you about hidden fees not quoted in the contract provided from the sales associate. I was promised reimbursements of traveling an hour from my home, then upon arrival you get charged an extra $20 service fee to blow air through the machine. This last time I got the machine Uninstalled, I was promised I'd pay $107 & that was that nope that definitely was not the case I was charged $140. Each month they won't tell you but there's fees added on for nothing. The finance department should be retrained. Most of the individuals I've come in contact with are very rude also unprofessional. A couple times I got a few good one's. I will not refer anyone to this company ever. I am thankful for the shop i go to they're great down to earth individuals that made me laugh, that's the only good thing about this hole experience I got to meet good people in the shop.LifeSafer
Date: 02/23/2024
We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. The LifeSafer resolutions manager has explained all charges in the past and again yesterday to try to resolve this client's concerns.J. E.
Date: 04/12/2024
Hidden fees that aren't in the contract quoted isn't sufficient. That VOIDS the contract. It's in clear writing as contract states.
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