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Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LifeSafer has 123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LifeSafer

      3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

    • LifeSafer

      4290 Glendale Milford Road Blue Ash, OH 45242-3704

    • LifeSafer

      529 25 1/2 Road Suite B113 Grand Junction, CO 81505

    • LifeSafer

      475 W 115th Ave Unit 1-A Northglenn, CO 80234-3048

    • LifeSafer

      1083 Diplomat Drive Suite 105 I Debary, FL 32713

    Customer Review Ratings

    1.05

    Average of 230 Customer Reviews

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    Review Details

    • Ryan P

      Date: 02/20/2024

      I am on the voluntary program and have been using this company's services for more than 10 years. I am appalled by the lack of professionalism, functional equipment, and customer service. I recieve handheld interlock devices by mail every 3 months from ******, Iowa. In the last 2 years and 1 month I have been sent malfunctioning devices on at least 2 different occasions that required replacement. Calls to customer service frequently have hour long wait times, service representatives that are difficult to understand, dropped calls, and unreturned messages. On 2/10/24 I reordered my device and will still have not received the replacement until at least 10 days later. I am on day 7 of unrighteously being locked out of operating my vehicle. These all too frequent mishaps have cost me thousands in missed work, ruined vacations, loss of liberty, and vehicle repair costs. I should not be punished for voluntarily maintaining safety equipment that protects the public and myself from myself. Please do better.

      LifeSafer

      Date: 02/21/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option. Click the "CHAT WITH A SERVICE AGENT" button at ************************************* ** **** with a Service Specialist.
      We hate to hear that you've had device issues and that you didn't receive your device when expected. We shipped it on 2/12, the delays after that point were due to USPS.
      Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • Joseph N

      Date: 02/19/2024

      Is the purpose of the LifeSafer device to run a breath diagnostic for alcohol or is it a test to see how good I can HUM? I have been exposed to many breathalyzer tests as a condition of employment at US Government facilities and never ever had to "HUM" into the device. So if there were an emergency and I failed to "HUM" properly I'm required to wait 35 seconds and after five attempts the device shuts down and then it's a five minute wait. I've also failed because of my breath temperature! Again not for alcohol!

      LifeSafer

      Date: 02/20/2024

      We appreciate your feedback and understand your concerns. All Ignition Interlock Device (IID) settings are dictated by state regulations. The IID requires a hum because the device knows the difference between a puff of air and a person’s hum through “voice-tone monitoring.” The temperature is also to ensure it's a human testing rather than a device or machine. It is this technology that prevents anyone from trying to start or operate a car when using a fake sample of air.
      Someone from the LifeSafer leadership team will be reaching out to you to see how we can best assist you with this going forward.

    • Luis G

      Date: 02/06/2024

      Had them overcharge me for services. When asking for a refund for the unused days they told me they don't do refunds. I stated their transaction agreement and still was told they won't give me a refund. They were going to overcharge me almost double the normal amount when trying to pay for a month but was told they couldn't do anything until it happened on auto pay. The wait time for customer service is always an hour wait but for sales it's within minutes. They never answer after 4pm. Had issues with the first device that they gave me and told me they would sent another one and I should receive it in 2 weeks. They didn't believe me the device was defective and waited another week to contact me and tell me they will send a replacement then.

      LifeSafer

      Date: 02/07/2024

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our ************************ Someone from the ********************** Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • tommy P

      Date: 02/05/2024

      I’ve had the most terrible expense dealing with them every month. I have to hold literally for hours to just get hung up on. They have lied to me. I’ve never complained to the Better Business Bureau in 40 something years of my adult life but these people are so discomforting to deal with.

      LifeSafer

      Date: 02/07/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

    • Lisa L

      Date: 01/31/2024

      Client Lifesafer..website glitch so my payment didn’t go through… I found out whenever I went in for my calibration and so I went ahead and paid the payment but that payment was applied to my past due amount. It was applied to a forward an advance payment, and they refused to fix it leaving me to oee extra money. In the account still looks a mess. It’s got charges on there that aren’t real. Agent 11:59 am i understand that the website ailed to take the payment but the payment is still due **** **** 12:00 pm I need what I paid applied to the past due amount on January 4 it was applied incorrectly Agent 12:01 pm Card on file was declined on 1/3 so the client owed an extra 15 days of back lease fees when they returned on 1/18 Agent 12:02 pm Tech did not collect payment for the back lease fees so they still owe $50.36

      LifeSafer

      Date: 02/02/2024

      We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. When payment is declined, this turns off the autopay and an email is sent to advise you to contact us ASAP. A LifeSafer team member will be reaching out and well try our best to resolve your issues.

    • Laura D

      Date: 01/30/2024

      This is my second time writing a review. 1. This company is hard to reach if you ever have an issue. 2. If you have trouble with auto pay they make it very difficult to fix it, especially since it's hard to get ahold of anyone.

      LifeSafer

      Date: 01/31/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time. Please reach out to our reputation manager via the email chain you already have if needing anything else

    • Gina A

      Date: 01/28/2024

      There is no person to help you. Rip off. They install your device and there is no communication between you and them. Impossible to talk to someone about issues and very hard to get uninstalled.

      LifeSafer

      Date: 02/09/2024

      LifeSafer has an office in ** that handles all ** clients, rather than most ****** that are handled by the call center. Each time the client/his mother called, they were forwarded to the ** office but failed to make contact, it seems. Once they did stay on the line to make contact with that office, ************** and/or his mother were advised they needed to return the device to us, that is their responsibility.

    • Kathleen Q

      Date: 01/23/2024

      This is the worst company to try to talk to a live person. It has taken them two days to respond to my lock issue. I was on hold yesterday from 9am-430pm trying to contact a live person and again this morning l. I have missed 2 days work waiting for a lockout release code that I am now being told that I have to pay $50.00 for and I can't even get ahold of anyone for the code. I've emailed 2 times requesting a phone call, including a manager. Still no call as I sit here and miss work.

      LifeSafer

      Date: 01/24/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.

    • Robyn T

      Date: 01/22/2024

      This is the worst company ever. Never there to answer calls keeps you waiting well over an hour. Violates you just so you have to continue with them and very money hungry and they lie said I could be off in six months but dont

      LifeSafer

      Date: 01/23/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

    • Allen C

      Date: 01/14/2024

      -13 degrees outside, doing my beat to let my car warmup, but I don't dare leave it on the count of potentially getting charged crazy money for a rollover miss. Scumbags

      LifeSafer

      Date: 01/15/2024

      We appreciate you taking the time to provide us with honest feedback. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how. Device settings are determined by state regulations, not the interlock industry. Please know that the LifeSafer device has a setting where it will warm up for you before you get in the car. Please follow this link to see cold weather tips and how to get the warm-up settings: ********************************************************************************************

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