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Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

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LifeSafer has 123 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 227 Customer Reviews

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    Review Details

    • Gina A

      Date: 01/28/2024

      There is no person to help you. Rip off. They install your device and there is no communication between you and them. Impossible to talk to someone about issues and very hard to get uninstalled.

      LifeSafer

      Date: 02/09/2024

      LifeSafer has an office in ** that handles all ** clients, rather than most ****** that are handled by the call center. Each time the client/his mother called, they were forwarded to the ** office but failed to make contact, it seems. Once they did stay on the line to make contact with that office, ************** and/or his mother were advised they needed to return the device to us, that is their responsibility.

    • Kathleen Q

      Date: 01/23/2024

      This is the worst company to try to talk to a live person. It has taken them two days to respond to my lock issue. I was on hold yesterday from 9am-430pm trying to contact a live person and again this morning l. I have missed 2 days work waiting for a lockout release code that I am now being told that I have to pay $50.00 for and I can't even get ahold of anyone for the code. I've emailed 2 times requesting a phone call, including a manager. Still no call as I sit here and miss work.

      LifeSafer

      Date: 01/24/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.

    • Robyn T

      Date: 01/22/2024

      This is the worst company ever. Never there to answer calls keeps you waiting well over an hour. Violates you just so you have to continue with them and very money hungry and they lie said I could be off in six months but dont

      LifeSafer

      Date: 01/23/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

    • Allen C

      Date: 01/14/2024

      -13 degrees outside, doing my beat to let my car warmup, but I don't dare leave it on the count of potentially getting charged crazy money for a rollover miss. Scumbags

      LifeSafer

      Date: 01/15/2024

      We appreciate you taking the time to provide us with honest feedback. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how. Device settings are determined by state regulations, not the interlock industry. Please know that the LifeSafer device has a setting where it will warm up for you before you get in the car. Please follow this link to see cold weather tips and how to get the warm-up settings: ********************************************************************************************

    • Rosemarie P

      Date: 01/02/2024

      Company employees have given false information in order to receive money

      LifeSafer

      Date: 01/10/2024

      High-quality service and the satisfaction of our clients are of utmost importance to us at LifeSafer. We would like to find out more information regarding your concerns, so someone from management will be reaching out to you.

    • Dontae T

      Date: 12/29/2023

      Please For The Love Of god dont use this company. I have been on hold for 3 hours, 20 different calls, 3 emails and 4 chat boxes, I still have not got to reschedule an appointment they scheduled at the shop for Tuesday day after Christmas. They didnt know the shop was going to be closed.

      LifeSafer

      Date: 01/02/2024

      We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from that team will be in contact with you to see how we can help.

    • Chad C

      Date: 12/18/2023

      Absolutely horrible customer service you can never get a hold of nobody they never get a hold of you I was offered a free month to start they charged me and they continue to charge me and then made up random charges to charge me wouldn't recommend to anybody

      LifeSafer

      Date: 01/02/2024

      We try to maintain the highest standards of service and apologize you didnt have that experience. A LifeSafer team member will be reaching out and well try our best to resolve your issues.

    • Tracy B

      Date: 12/15/2023

      AVOID THIS COMPANY AT ALL COST Your estimate is not even close to what they charge you. If you have a problem and need to call them expect a wait time of 30 minutes to 1 hour or longer if when they actually get someone on the phone you get disconnected. Nothing with billing or appointments are ever correct. The actual devise at best works 1/2 of the time. Do not plan on being anywhere on time. Some days 5 times of blowing and waiting for the devise to work to start the car. I have had several alcohol warnings without consuming any alcohol also had a fail on the 2nd blow of the drive with nothing to eat or drink so NOT accurate at all. Using this device has now caused me to have panic attacks. I would give 0 stars if that were an option.

    • Christopher F

      Date: 12/15/2023

      Do not use these people ***** ***** is your answer, my car still isn't running if I could post a video and pictures you will understand why these close down as fast as they open

      LifeSafer

      Date: 12/18/2023

      We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how.

    • edwin v

      Date: 12/13/2023

      They informed me on the phone the installation was suposed to be $118, the shop ended up charging $221 and I was supposed to get 1st month free. when you try to get contact with them they dont pick up the phone, I was on hold for many hours for 2 days and non one ever picks up. this company is not worth it, get a more reputable company like alcolock or intoxlock. dont waste your time and money with lifesaver

      LifeSafer

      Date: 12/14/2023

      Thank you for taking the time to bring this to our attention. You did receive a discount and have a credit remaining on your account, but we'll need more information regarding the overcharge by the shop. We're looking into this matter and a LifeSafer Executive Resolutions Manager will contact you to see how we can make this experience a better one.

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