Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeSafer has 123 locations, listed below.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

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  LifeSafer

  600 W 58th Avenue Suite F Anchorage, AK 99518

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  LifeSafer

  5027 List Drive Colorado Springs, CO 80919

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  LifeSafer

  810 South Portland Avenue Pueblo, CO 81001

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  LifeSafer

  4549 Tabor Street Unit D Wheat Ridge, CO 80033

Review Details

• Review fromRosemarie P

  Date: 01/02/2024

  1 star
  Company employees have given false information in order to receive money

  LifeSafer

  Date: 01/10/2024

  High-quality service and the satisfaction of our clients are of utmost importance to us at LifeSafer. We would like to find out more information regarding your concerns, so someone from management will be reaching out to you.

• Review fromDontae T

  Date: 12/29/2023

  1 star
  Please For The Love Of god dont use this company. I have been on hold for 3 hours, 20 different calls, 3 emails and 4 chat boxes, I still have not got to reschedule an appointment they scheduled at the shop for Tuesday day after Christmas. They didnt know the shop was going to be closed.

  LifeSafer

  Date: 01/02/2024

  We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from that team will be in contact with you to see how we can help.

• Review fromChad C

  Date: 12/18/2023

  1 star
  Absolutely horrible customer service you can never get a hold of nobody they never get a hold of you I was offered a free month to start they charged me and they continue to charge me and then made up random charges to charge me wouldn't recommend to anybody

  LifeSafer

  Date: 01/02/2024

  We try to maintain the highest standards of service and apologize you didnt have that experience. A LifeSafer team member will be reaching out and well try our best to resolve your issues.

• Review fromTracy B

  Date: 12/15/2023

  1 star
  AVOID THIS COMPANY AT ALL COST Your estimate is not even close to what they charge you. If you have a problem and need to call them expect a wait time of 30 minutes to 1 hour or longer if when they actually get someone on the phone you get disconnected. Nothing with billing or appointments are ever correct. The actual devise at best works 1/2 of the time. Do not plan on being anywhere on time. Some days 5 times of blowing and waiting for the devise to work to start the car. I have had several alcohol warnings without consuming any alcohol also had a fail on the 2nd blow of the drive with nothing to eat or drink so NOT accurate at all. Using this device has now caused me to have panic attacks. I would give 0 stars if that were an option.

• Review fromChristopher F

  Date: 12/15/2023

  1 star
  Do not use these people ***** ***** is your answer, my car still isn't running if I could post a video and pictures you will understand why these close down as fast as they open

  LifeSafer

  Date: 12/18/2023

  We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how.

• Review fromedwin v

  Date: 12/13/2023

  1 star
  They informed me on the phone the installation was suposed to be $118, the shop ended up charging $221 and I was supposed to get 1st month free. when you try to get contact with them they dont pick up the phone, I was on hold for many hours for 2 days and non one ever picks up. this company is not worth it, get a more reputable company like alcolock or intoxlock. dont waste your time and money with lifesaver

  LifeSafer

  Date: 12/14/2023

  Thank you for taking the time to bring this to our attention. You did receive a discount and have a credit remaining on your account, but we'll need more information regarding the overcharge by the shop. We're looking into this matter and a LifeSafer Executive Resolutions Manager will contact you to see how we can make this experience a better one.

• Review fromERIN E

  Date: 12/07/2023

  1 star
  If I could give negative stars I would. What a terrible company. If you're not setting up the system there is no customer service. I have called and stayed on hold so long that the automated service even hung up on me. This is a terrible company that takes advantage of people who may have made mistakes in the past. I'm trying my best, but it's no wonder that the system is a revolving door when you can't get things situated to move forward. Shame on them. They're taking advantage of vulnerable people.

  LifeSafer

  Date: 12/14/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated.
  Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at https://www.lifesafer.com/contact-us/ to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time. Our records show that you were able to speak with someone after leaving this review.

• Review fromMaxwell T

  Date: 12/05/2023

  1 star
  All these companies are thieves, plain and simple. Creating bogus claims to the Department of Licensing to keep their claws in you for as long as they can. Any attempt at resolving issues results in them saying all they can do is to contact the DOL (after hours on the phone and a wasted day). So you do that, then surprise! They inform you that the issue is not with them, it is in fact with LifeSafer. Rinse and repeat till you’re 6 months into what was supposed to be a 4 month contract, looking down the barrel of whoever knows how long. Godspeed to anyone unfortunate enough to need these bloodsuckers, and prepare for an endless raping of your wallet, time and sanity.

  LifeSafer

  Date: 12/08/2023

  We appreciate your feedback and understand your concerns. All Ignition Interlock Device (IID) settings are dictated by state regulations. The state determines what's a violation and what is not. We don't have the legal authority to waive what they consider a violation.

• Review fromTavia H

  Date: 12/04/2023

  1 star
  The previous reviews are absolutely accurate. The customer service is horrible. If you call them expect to be on hold for a minimum of an hour and you still will not connect with a human. If you choose 8 for someone to call you back, that will also take over 2 hours. The online chat staff are pleasant, however they lack knowledge and there is also an approximate wait time of 15 minutes or more just to get an initial response only for them to not be able to help you for the very basic necessities. If I could give them 0 stars I certainly would.

  LifeSafer

  Date: 12/08/2023

  Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our ************************ Someone from the ********************** Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

• Review fromDerick B

  Date: 12/03/2023

  1 star
  Worst experience of my life!!! I would not consider them ever again!! I just spent 10 years without a license from a dui in 2013 only to get my license reinstated in 2023 and have lifesaver install a device in my wifes suv. 1 month in she was hit by a car doing an illegal u-turn. I called lifesaver and notified them I would not be able to get my device calibrated the upcoming week due to the accident. They told me that would be noted and it would be fine and we could reschedule it at a later date when the car is out of the shop. 1 week later I got a letter from the clerk of courts saying that my license was suspended due to failure to be in compliance with the lifesaver interlock program!! On top of this, I have called them atleast 15 times only to be on hold for 30 mins until their system just stops ringing and drops the call. So I finally got smart and said I wanted a new device installed instead of questions for my device and what do you know, I went from no no answer for hours of calling, to an immediate answer!! I then told the man on the other end I think it’s funny how I got an immediate answer from you’ll when I said I wanted a new device installed, but when I hit the option that I’m already a customer I get put on hold every time and never get an answer until the cal just drops eventually. He told me he apologized and that they are low staffed that’s why. I told him that’s funny because you have plenty of staff answering calls immediately for new customers, but when someone calls saying they already have a Device and need assistance, they have no employees in those cubicles I guess so the phones just ring ring ring!!! Just have these people over 1000 plus dollars in the matter of about 3 months just to get my license suspended while in complete compliance with their scam of a program!! Thanks lifesafer for doing what you do best!! Saving lifes one at a time

  LifeSafer

  Date: 12/08/2023

  LifeSafer does not make determinations for consequences to the program. The state simply knows whether or not the device was serviced, they don't ask for our opinion or info if there's a reason for missing monthly service. Someone from our leadership team will be reaching out to you to see how we can best assist you with this going forward.