Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LifeSafer has 123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • LifeSafer

      3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

    • LifeSafer

      617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

    • LifeSafer

      2881 S 31st Avenue Unit 13 Greeley, CO 80631

    • LifeSafer

      13422 Chambord Street Brooksville, FL 34613

    • LifeSafer

      321 W 5th Street Waterloo, IA 50701

    Customer Review Ratings

    1.05

    Average of 230 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Suheys F

      Date: 11/29/2023

      Worse company really wish I could post a picture of the wait Time 1 hour and then no answer it send you to voicemail after a hour I left a message Im sure I wont get a call back I guess no one works in there billing department do not use this company please do your research total rip off they know you need the product and they take advantage of the of the customer I will be posting a review about them everywhere I can I received the portable interlock 10/30/23 I used it on 11/14/23 I noticed it wasnt working properly so I took it back to the shop where I picked it up from I didnt know I was going to get charged $105 for something that was defected. My first calibration day was 11/29/23 I understand that I have to pay each month for the calibration, what I dont get is why did I have to pay to get it checked when it wasnt properly working. The machine is still giving me issues on 11/28/23 I blew at 10pm after blowing the machine stated that my next time to blow was 5pm rather than 5am thank god I had to get it recalibrated the next day or else I would have to pay another $105 to get it checked. I spoke to my probation officer hopefully I can change companies, Im sure all of these interlock companies are all a rio off and just take advantage of the situation

      LifeSafer

      Date: 12/08/2023

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.

    • Randy K

      Date: 11/29/2023

      This company is terrible regarding customer service. You will be on the phone on hold for hours if you have the time. Otherwise, they want you to go to their website to do things that can not be done.

      LifeSafer

      Date: 11/30/2023

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. We show that you were able to get assistance with your request today. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.

    • Analiezel H

      Date: 11/27/2023

      Horrible customer service. I have called several times this week, was on hold every time for over 30 minutes and never had anyone answer the phone. An option for a call back was not given to me as I was on hold. How do I speak to anyone from this company?

      LifeSafer

      Date: 11/29/2023

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Your account shows that you were able to communicate with us yesterday. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.

    • Alexander Y

      Date: 11/21/2023

      Thieves, deceivers, use tactics of fear through a defective system on purpose.

      LifeSafer

      Date: 11/29/2023

      Thanks for sending your feedback. We'd like to go over the details you described in your review and alleviate your issues so you have the best Ignition Interlock program experience. A LifeSafer manager reached out to you on 11/22 to help. Please reply to the email she sent or contact us at ************ to allow us to assist you.

    • J. E.

      Date: 11/19/2023

      Yesterday the lady I spoke with was a delight. Today is another story. This company will keep charging you although they have on file that your times up & you do not need the device. Not to mention all the hidden fees they do not tell you about. Terrible customer service I know your bound to get one bad seed well today was the day, lady was completely unprofessional. Whole entire time they've been overcharging me every single month. So lookout for the charges they hide they will try to slip them in there to make an extra buck

      LifeSafer

      Date: 11/20/2023

      We value every customer, old and new. You are important to us and we sincerely want to ensure you get the assistance you need when you call the LifeSafer Customer Support Center. Someone from our Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • Andrew D

      Date: 11/13/2023

      This company tells your everything you want to hear to make sure you are comfortable signing up for their service. Lots of hidden fee's and company is not transparent about them. Don't sign up for the auto pay because if you get charged after your interlock device is removed, they will not reimburse you. There are policies in place in states like California, in which you cannot be refunded. They claim to have a daily rate to be charged once your DMV order is completed. Pure lies, don't use this brand. Find a better and more discrete interlock device company.

      LifeSafer

      Date: 11/15/2023

      Thanks for contacting us regarding your concern. We show you already spoke to the resolution manager, ******** and this has been resolved.

    • Jose M.

      Date: 11/08/2023

      Worse experience ever they started charging me for the service even before the installation. The interlock never work properly, they change it three time and never work so I have to move to another company. Poorly costumer service. I love even had paid till December 21 and they would not refund for unused days. Thats what they answer thru the email.

      LifeSafer

      Date: 11/14/2023

      We try to maintain the highest standards of service and apologize you didnt have that experience. A LifeSafer team member will be reaching out and well try our best to resolve your issues.

    • Nikolas T

      Date: 11/08/2023

      The worst company I have ever done business with.They do not answer their phone. If you request a call back its most likely going to be in three or more hours or even the next day which is an eternity if you are having issues with your device (very common).Ive had services scheduled and when I get to the appointment there is no record of it. Theres three hours in a mechanic waiting area.Just a horrible horrible company.Find a competitor.

      LifeSafer

      Date: 11/09/2023

      I'm very sorry to hear of your experiences with our Customer Support Team as well as hardships with your interlock device. Someone from the LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time.

    • Wendy C

      Date: 11/01/2023

      If i could put a zero i would. This place is terrible they tell you a price then they charge you different. This company should be sued i am serious. When you call them record everything to have proof and sue. Bad customer service, different information every time you call with the pricing.

      LifeSafer

      Date: 11/09/2023

      We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. A LifeSafer team member will be reaching out and well try our best to resolve your issues.

    • Laura D

      Date: 10/30/2023

      I would give one star if I could. They never answer the phone, even though you're supposed to have 24/7 customer service. They over charged me $300. I am disputing it now but will take 48 hours. I had to pay it just to get my keys back from the company that does the calibration. I DO NOT recommend!!!

      LifeSafer

      Date: 10/31/2023

      We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. A LifeSafer team member will be reaching out and well try our best to resolve your issues.

    LifeSafer is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.