Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeSafer has 123 locations, listed below.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

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  LifeSafer

  617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

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  LifeSafer

  2881 S 31st Avenue Unit 13 Greeley, CO 80631

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  LifeSafer

  13422 Chambord Street Brooksville, FL 34613

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  LifeSafer

  321 W 5th Street Waterloo, IA 50701

Review Details

• Review fromNicholas F

  Date: 10/27/2023

  1 star
  PLEASE READ FIRST OFF, THIS WILL BE THE CHEAPEST OPTION OUT THERE. DO NOT GO WITH THEM. TAKE A LOOK AT THE REVIEWS????????? ITS TRUE. I GNORED AT FIRST BECAUSE I WANTED TO SAVE MONEY.I understand and completely comply with the regulations and violations. To keep it short, I am being charged a fee and will be car less for a set period of time.The device will show no alcohol was involved. I keep getting a message that states communication error. Beware, youll be stranded if that occurs and apparently occurs to many. I was told by lifesafer to disconnect the battery. That caused a lockout to occur. Im grown up now. Ill admit and own my mistakes. I am trying and im improving everyday. If it was an honest mistake on my part I would own it. Im not trying to complain for any malicious reasons. Its not about the money, its about not feeling as if im being taken advantage of and being milked for money.The more I search the more I come to find similar issues with this business. My states ******* even knew about them. (I contacted ******* because I still have time left on my device but I will be switching companies.) I waste more money starting over then giving this company my money. IT IS NOT ABOUT THE MONEY. Its about integrity. This company does not care about your improvement process and I get it, why should they. At this point I feel it creates scenarios to charge you and make life difficult. That is the honest truth.PLEASE, PLEASE, PLEASE avoid. Yes it will be the cheapest option but it will not be worth it. You will pay more in the long run. I never ever write reviews. Its not my thing but in this case I will warn as many people/reviews/ and anything else I can do about the company. Thank you for reading.

  LifeSafer

  Date: 10/30/2023

  Were sorry to hear of any hardships with your LifeSafer device. We want to be able to correct the issue for you, so you can get back up and running with confidence and peace of mind. Someone from our leadership team will be reaching out to you to see how we can best assist you with this going forward.

• Review fromBrian J

  Date: 10/26/2023

  1 star
  Their phones are always long wait times. Their chat is not always available. If you are luck enough to talk to someone and ask to talk with their manager they aggressively say "No", then call you racist. You follow their rules to get your car serviced on and they do not want to contact your service center to give them codes to bypass the interlock device. The devices are faulty and give "false positive " to consuming alcohol.

  LifeSafer

  Date: 10/30/2023

  We recognize how important it is to do maintenance on your vehicle and have a process in place that protects you with your state program, provided your state permits the device to be bypassed. LifeSafer will contact your mechanic to provide assistance with the device within 48 hours of obtaining a signed affidavit from the certified mechanic performing the repairs, along with a letterhead document from the shop. I have found a fax from ********* from a *** area code, but not the number you provided and it cut off all but the top sliver of the page that said *********. We reached out to your mechanic within the first 6 business hours after receiving the form.

• Review fromR. H.

  Date: 10/26/2023

  1 star
  THE ABSOLUTE WORST EXPERIENCE EVER WITH THIS COMPANY AND THEIR INTERLOCK DEVICES!!! DO NOT USE THEM!!!!
  I was up for my license restoration and should have done more research than I did with this company before deciding to use them for my interlock device. I went in and had it installed in my 2005 Honda ***. Everything worked fine for a couple of weeks. I went to take my car to the store and when I went to leave, the device wouldn't turn on and it kept saying abort. I call the install guy because I know I'm blowing right and never had an issue. He said to call Life Safer first. I was stuck there and called Life Safer ONLY to be on hold for over an hour to speak to someone to advise what to do so I don't get hit with anything tampering. In the meantime, I had to get my car TOWED to the install site because I tried it while waiting SEVERAL times and still nothing.
  Once they finally called me, they had me restart the battery for the device, and it worked.. until I brought it home and went to leave the next day. It doesn't start AGAIN... the same exact issue and I had to restart it with the battery. I call the installer and go in, and he swaps the device for me as it's probably not working. Everything worked, AGAIN, until the next day when I went to start the car to leave. SAME ISSUE, NEW DEVICE...
  I do some research to see how many others experience this and have AWFUL experiences with Life Safer devices and customer service. It takes them HOURS to call you back, and it won't resolve the issue. It's not my battery, we removed the device, car runs beautifully. TWO DEVICES AND NOTHING BUT ISSUES WITHIN THE MONTH I HAVE HAD IT!!!!!!!!!!
  I DEMAND MY MONEY BACK AND WANT THIS OUT OF MY CAR ASAP. I'll take it to the other state-approved manufacturers with WAY better reviews and ratings.

  LifeSafer

  Date: 10/30/2023

  Were sorry to hear you have experienced a difficult time with your LifeSafer device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive leadership team will be in touch to see how we can help.

  R. H.

  Date: 11/01/2023

  Life Safer had me bring my car to another installer who could truly inspect my car and device. I was provided a new device and a thorough inspection via ** Interlock Mobile Services in *******, **. I was extremely impressed with the work they did at the new shop and how they resolved my issues. They made me leave the car for an extra hour or so after it worked to make sure I could drive it again with no issue. Ever since then, I've had no other problems to date. Life Safer also reached out to me to discuss the situation and see how they could help me further with anything. I'm very appreciative that they got this resolved for me and I'm able to get back to the *** and on the road again.

• Review fromTiffany F

  Date: 10/26/2023

  1 star
  Horrible company customer service is horrible you can't even speak to a person it's all threw chat or email. I've had 6 violations for something that is no fault of mine I contacted them over a month ago was told they'd look into it ..I contact them a month later and they say pretty much is my fault they'll reimburse 1/2 of them.... Never discussed anything never had the actual device checked nothing. Asked to speak to a manager everyone acts like they are one. I am trying to get my balance right to get this damn thing removed and they're just trying to get more money out of me for **** that isn't my doing. And to make it all worse none of the shops around hear service this company anymore (that says a lot right there) I now have to drive 30 minutes everytime this thing has a malfunction and pay the shop to service but they have no care about that either only their money owed. Horrible company horrible customer service please be aware before choosing them they do not have your best interest in mind only there's.

  LifeSafer

  Date: 10/30/2023

  We are taking your concerns very seriously. The previous folks you spoke with did consult LifeSafer Executive management and we have escalated it to our management team made up of technicians and people with more technical device knowledge. Someone from the Executrive Management Team will be in contact with you once we've had time to review and investigate fully.

• Review fromNathan Z

  Date: 10/25/2023

  1 star
  LifeSafer was not a pleasant experience. And, judging from the other reviews, seems I got lucky. Called them yesterday (10/24/2023) to schedule an appointment to have an IID installed into my vehicle. I went to the shop (morning of 10/25/2023); nobody called them to confirm the appointment, let alone even to confirm they had the parts on hand. Called LifeSafer. I was basically told I was s.o.l. I snapped at the lady on the phone, told them I would take my business elsewhere and hung up. They are a waste of time. If you need an IID installed, go anywhere but LifeSafer. They also deleted my online account with them afterwards. So, seriously. Avoid them like the plague.

  LifeSafer

  Date: 10/30/2023

  We're sorry that we didn't provide you with the stellar service on which we pride ourselves. A LifeSafer executive management member has escalated this to the agent's supervisor to ensure this sort of mistake doesn't happen again. Normally a manager would follow up, but per the notes on your account, you've requested that we do not contact you further since you've installed elsewhere.

• Review fromCraig C

  Date: 10/18/2023

  1 star
  Terrible product. Terrible Company. Terrible Customer Service. Avoid at all costs. Should not be eligible for government contracts.

  LifeSafer

  Date: 10/19/2023

  Thanks for speaking with us yesterday from your other review. We appreciate your feedback and understand your concerns. At LifeSafer, our employees continuously test our units to understand our consumer's experience. Device settings are determined by state regulations, not the interlock industry, but we do our best to train our clients how to use the device. We are always striving to become better for our customers, and your feedback helps us to best understand how.

• Review fromWalid E

  Date: 10/17/2023

  1 star
  This company has no intention of following the correct process to allow removal of my interlock device. I have scheduled an appointment for final download, though they set an appointment for Monitoring of course because the sooner I remove this device the sooner I stop paying for it. That's okay, my installer said we can do the final download anyway, which Lifesafer charged me for. I've have been talking with Lifesafer agents for weeks now after the final download, after over an hour wait each time, and am receiving a different response each time. Some say final download was never submitted to ***, others that the *** hasn't responded yet. One agent said she was re-submitting, next day the agent said they don't see a final download. They are condemning me to a lifetime of starting my car with a breathalyzer device to squeeze $60 out of me every two weeks. Great business model!

  LifeSafer

  Date: 10/18/2023

  We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. A LifeSafer team member will be reaching out and well try our best to resolve your issues.

• Review fromMikensi D

  Date: 10/06/2023

  1 star
  I installed an Interlock in my car as a precautionary measure made by my attorney. The interlock was installed the day before my court hearing on 9/19 I called on 9/20/23 which was the day of my hearing. The Judge did not order me to have or keep the interlock. I immediately called them to have the device removed which was well within the "cooling off" period for contract under Maryland. I called and asked them to waive the early termination fee. I was told no. I explained how my car was inoperable due to my asthma--which i have medical proof with the Pulmonary Function Test. I'm not able to blow and hum on the device to get my car started. The Technician who installed the device told me to keep trying--he blew on it to get my car so I could drive home. I was very emotional because I couldn't believe I was going through this! And then not to have the device removed because they needed to check with MVA to ensure it wasn't court-ordered. I called again today 10/6 to ask management to waive the early termination fee because I need transportation. Further, even though this was a voluntary install, the technician said he couldn't remove it unless instructed by LifeSafer. I am getting a complete runaround. No manager is willing to get on the phone which is horrible customer service. This is very costly. Lifesafer never stated even for voluntary installs you would have to keep the device for a year. It was never the plan since my attorney said a few weeks. Had I known that I probably would not have installed the device, especially a day before my hearing. I'm now seeking a full refund. Cooling Off Period According to *** guidance, buyers have the right to go back on a contractual agreement for a short length of time after they sign it. This time frame is called the “cooling off period,” and generally lasts for three days after the execution of the contract. The rule is most useful for consumers who enter into contracts with retailers or other businesses.

  LifeSafer

  Date: 10/10/2023

  We apologize for any misunderstanding. However, a fee schedule and a 6-month contract are signed by clients when installing the device so that they are clear on the agreement into which they're entering. We are looking into the concerns presented here and a LifeSafer management team member will be in touch to see how we can make your experience better.

• Review fromMegan M

  Date: 10/06/2023

  1 star
  Lifesafer, such an awful,unpredictable, unorganized and unprofessional. And uncapable of properly resolving a smaller issue at hand in which Id found out 4mo. Later by the shop, I'd never needed a portal. Mind you I was told in April 2023 the rep that setup my installation told me I must create one in order to have Lifesafer service, thats a lie!#1.. I'd never even used it,just sat on my phone as an app with all my very important sensitive information and documentation. As i informed them im a victum of identity theft and issues currently. Im still unclear to this day IF its been taken off successfully since I'd had to work a week, faxes, emails,phone calls to a company scram systems to ************************* sent it then checked 2days later email no loner valid..that adds more. been over charged, been recredited back into the acct..they claim its right. Look into my pymt history , im now currently paying more than ever I've been assured that my payments will never change multiple times by several reps. Making it worse they are aware that im physically disabled, therefore incapable of currently working,by accurate simple math, new payments holds me accountable, requires to pay them literally just shy of 1/4 my total monthly income alone. Surgery posponed since May 23. Vehicle malfunction constantly, horn lights,more controversy , as I stated earlier everything is documented by paperwork,copies name date time isses outcome etc. multiple times waisted countless hours of time threw documentation sent by dozens of documents ,also requests per me for them to note my account exactly what is happening each call and guide me to the correct dept. Or what action to take etc same with the email, faxes so forth, nothings fixed. 3rd device and 3 violations. 1 on 6-14-23.. 2 same date 8-9-23, I faxed the mva paperwork they requested and told me they were submitting proper dispute for all them to MVA to be corrected as I'm in compliance with Lifesafer. Now there not doing it

  LifeSafer

  Date: 10/10/2023

  Were sorry to hear you have experienced a difficult time with your LifeSafer device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive leadership team will be in touch to see how we can help.

• Review fromGeorge M

  Date: 10/05/2023

  1 star
  Have a flyer that says $200 credit, that was a lie. I’ve emailed their account services twice about this with no response. Their billing system is completely messed up and they billed me for 4 months when I’ve only had the device in my car for 2 months. Customer service is impossible to get ahold of. The initial install killed my battery and even the 2nd tech said it was initially installed incorrectly. Went to my most recent appointment and the tech never showed up. I was told to come back a few hours later and guess what, the tech still wasn’t there.

  LifeSafer

  Date: 10/05/2023

  Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.