Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeSafer has 123 locations, listed below.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

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  LifeSafer

  4290 Glendale Milford Road Blue Ash, OH 45242-3704

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  LifeSafer

  529 25 1/2 Road Suite B113 Grand Junction, CO 81505

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  LifeSafer

  475 W 115th Ave Unit 1-A Northglenn, CO 80234-3048

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  LifeSafer

  1083 Diplomat Drive Suite 105 I Debary, FL 32713

Review Details

• Review fromWalid E

  Date: 10/17/2023

  1 star
  This company has no intention of following the correct process to allow removal of my interlock device. I have scheduled an appointment for final download, though they set an appointment for Monitoring of course because the sooner I remove this device the sooner I stop paying for it. That's okay, my installer said we can do the final download anyway, which Lifesafer charged me for. I've have been talking with Lifesafer agents for weeks now after the final download, after over an hour wait each time, and am receiving a different response each time. Some say final download was never submitted to ***, others that the *** hasn't responded yet. One agent said she was re-submitting, next day the agent said they don't see a final download. They are condemning me to a lifetime of starting my car with a breathalyzer device to squeeze $60 out of me every two weeks. Great business model!

  LifeSafer

  Date: 10/18/2023

  We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. A LifeSafer team member will be reaching out and well try our best to resolve your issues.

• Review fromMikensi D

  Date: 10/06/2023

  1 star
  I installed an Interlock in my car as a precautionary measure made by my attorney. The interlock was installed the day before my court hearing on 9/19 I called on 9/20/23 which was the day of my hearing. The Judge did not order me to have or keep the interlock. I immediately called them to have the device removed which was well within the "cooling off" period for contract under Maryland. I called and asked them to waive the early termination fee. I was told no. I explained how my car was inoperable due to my asthma--which i have medical proof with the Pulmonary Function Test. I'm not able to blow and hum on the device to get my car started. The Technician who installed the device told me to keep trying--he blew on it to get my car so I could drive home. I was very emotional because I couldn't believe I was going through this! And then not to have the device removed because they needed to check with MVA to ensure it wasn't court-ordered. I called again today 10/6 to ask management to waive the early termination fee because I need transportation. Further, even though this was a voluntary install, the technician said he couldn't remove it unless instructed by LifeSafer. I am getting a complete runaround. No manager is willing to get on the phone which is horrible customer service. This is very costly. Lifesafer never stated even for voluntary installs you would have to keep the device for a year. It was never the plan since my attorney said a few weeks. Had I known that I probably would not have installed the device, especially a day before my hearing. I'm now seeking a full refund. Cooling Off Period According to *** guidance, buyers have the right to go back on a contractual agreement for a short length of time after they sign it. This time frame is called the “cooling off period,” and generally lasts for three days after the execution of the contract. The rule is most useful for consumers who enter into contracts with retailers or other businesses.

  LifeSafer

  Date: 10/10/2023

  We apologize for any misunderstanding. However, a fee schedule and a 6-month contract are signed by clients when installing the device so that they are clear on the agreement into which they're entering. We are looking into the concerns presented here and a LifeSafer management team member will be in touch to see how we can make your experience better.

• Review fromMegan M

  Date: 10/06/2023

  1 star
  Lifesafer, such an awful,unpredictable, unorganized and unprofessional. And uncapable of properly resolving a smaller issue at hand in which Id found out 4mo. Later by the shop, I'd never needed a portal. Mind you I was told in April 2023 the rep that setup my installation told me I must create one in order to have Lifesafer service, thats a lie!#1.. I'd never even used it,just sat on my phone as an app with all my very important sensitive information and documentation. As i informed them im a victum of identity theft and issues currently. Im still unclear to this day IF its been taken off successfully since I'd had to work a week, faxes, emails,phone calls to a company scram systems to ************************* sent it then checked 2days later email no loner valid..that adds more. been over charged, been recredited back into the acct..they claim its right. Look into my pymt history , im now currently paying more than ever I've been assured that my payments will never change multiple times by several reps. Making it worse they are aware that im physically disabled, therefore incapable of currently working,by accurate simple math, new payments holds me accountable, requires to pay them literally just shy of 1/4 my total monthly income alone. Surgery posponed since May 23. Vehicle malfunction constantly, horn lights,more controversy , as I stated earlier everything is documented by paperwork,copies name date time isses outcome etc. multiple times waisted countless hours of time threw documentation sent by dozens of documents ,also requests per me for them to note my account exactly what is happening each call and guide me to the correct dept. Or what action to take etc same with the email, faxes so forth, nothings fixed. 3rd device and 3 violations. 1 on 6-14-23.. 2 same date 8-9-23, I faxed the mva paperwork they requested and told me they were submitting proper dispute for all them to MVA to be corrected as I'm in compliance with Lifesafer. Now there not doing it

  LifeSafer

  Date: 10/10/2023

  Were sorry to hear you have experienced a difficult time with your LifeSafer device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive leadership team will be in touch to see how we can help.

• Review fromGeorge M

  Date: 10/05/2023

  1 star
  Have a flyer that says $200 credit, that was a lie. I’ve emailed their account services twice about this with no response. Their billing system is completely messed up and they billed me for 4 months when I’ve only had the device in my car for 2 months. Customer service is impossible to get ahold of. The initial install killed my battery and even the 2nd tech said it was initially installed incorrectly. Went to my most recent appointment and the tech never showed up. I was told to come back a few hours later and guess what, the tech still wasn’t there.

  LifeSafer

  Date: 10/05/2023

  Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

• Review fromCheyenne h

  Date: 10/04/2023

  1 star
  Worthless customer service. If I could give 0 starts I would,your not able to get anyone to answer the phone number given,the chat service doesn't work half the time,they contract out company's that do not care about your situation,its all about the money with them I would not suggest this company to my worst enemy. I have NEVER had a violation until the last month,supposedly missed appointment, it was a holiday,whatever I went ahead and ate another 3months here we are the final days and they try to pull bs again I was there at ***** for a 11 appointment they did not put me as "assist" that's a missed appointment in the computer which is a violation Boom going to be extended I guarantee. Only this time I am getting a lawyer this is unfair it will at least be money well spent.

  LifeSafer

  Date: 10/04/2023

  Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

• Review fromJOSHUA N

  Date: 10/03/2023

  1 star
  This company is not 100% truthful with their options. My wife and I were looking for a discreet option to help with our recovery accountability. The only thing is there is no real volunteer program in Texas and they just note it. So much for discreetness, the device is barely smaller than ********* and there is a camera mounted on the windshield that points directly at the driver. I cannot find a requirement for Texas stating the camera is required. It states it may be requested by the court if necessary. Trying to speak with anyone is nearly impossible with LifeSafer. You will be on hold for at least 30 minutes, and you rarely get the information you need. They will refer you to chat which is even more frustrating . I am now stuck in a 6-month minimum lease with a program that is not what I was looking for. Please stay away from this company if possible.

  LifeSafer

  Date: 10/04/2023

  I'm very sorry to hear of your experiences with our Customer Support Team as well as hardships with your interlock device. Someone from the LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time.

• Review fromadrian g

  Date: 10/01/2023

  1 star
  They scam and steal your money I regret going through lifesafer abousletly horrible scammers

  LifeSafer

  Date: 10/02/2023

  We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from that team will be in contact with you to see how we can help.

• Review fromAddisson H

  Date: 09/21/2023

  1 star
  I had installed the device as a precautionary measure made by my lawyer had my license suspended 2 weeks after that. So obviously a breathalyzer wasn't court ordered have given Life safer over 3k in this span of time. My phone calls are intentionally being ignored and so are my text chats. The last time I had reached out they had found out that this wasnt court ordered and proceeded to schedule my final then someone else got on the phone and hung up. It has been over a month since these guys have answered the phone. They intentionally arent reaching back to me. Theres no law holding this against me only the middle man company? Hmmm

  LifeSafer

  Date: 09/25/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. We show that you have only tried to call in twice since the beginning of August, the first time you disconnected without requesting a callback and the last time was just a few days ago When you chatted in, you disconnected 4 minutes later, not giving us a chance to pull up your account and respond to you. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

• Review fromGeorge S

  Date: 09/13/2023

  1 star
  2 years ago, from the very beginning, on the very next morning from when I had the LifeSafer interlock device installed--the device failed me as I was getting into my car to go to work. I blew into the device and totally out of the ordinary of how the device is supposed to work, it seemed like the device was faulty from the start. I had tried to call in numerous times to tell someone about the devices issues, only to realize that I had to wait for AT LEAST an hour on average every single time I had called in. Every now and then they would return my call, but their callback number/solution seemed to be useless about 8 out of 10 times on average. The customer service members would be rude to me, would not allow me to speak to a manager, "managers were unavailable" almost every time. I was also told that "the managers would have told me the same thing anyways".. This was obviously met by my own frustration because it seemed nobody wanted to help me.. So oddly and ironically, when I started to complain and show a little discomfort, the line would 'conveniently' disconnect... The same exact problems with no real solution would continue to give me headaches and undeserved hardships multiple times randomly and periodically over the next year or so. This year alone (2023), I had to get 3 new handheld replacement devices due to the SAME problems persisting. After having 3 of these put in, I eventually got locked out and get towed to one of their shops. Unfortunately, it gets worse. Since that incident, and inevitably 'failing my breath test' (due to the devices faulty operation) the *** has decided against me and told me I must be the problem--when in all reality, it was the DEVICE that had the problem this whole time and as a result, I am facing serious repercussions because of this company's NEGLIGENCE. No communications from LifeSafer to the *** took place. No record of all the issues I've had was provided to me initially. I had no way to show the *** what happened.

  LifeSafer

  Date: 09/20/2023

  We appreciate your feedback and understand your concerns. All Ignition Interlock Device (***) settings are dictated by state regulations. Please note that the *** will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual cannot start a vehicle, and how we can confidently state the LifeSafer ignition interlock is fulfilling its purpose.

• Review fromJohn M

  Date: 09/06/2023

  1 star
  I have had so many problems with this company! Very untrustworthy, liers, not honest at all! They have you pay for 30 days, then only give you 20 on the device, send you faulty equipment and locks you out of using your vehicle. Then there is nothing they can do until you receive your new device. 24 hour customer service is another lie. Request for a call back, nobody calls you back. Outdated equipment, it is 2023, get with the times!

  LifeSafer

  Date: 09/06/2023

  We try to maintain the highest standards of service and apologize you didnt have that experience. A LifeSafer team member will be reaching out and well try our best to resolve your issues.