Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeSafer has 123 locations, listed below.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

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  LifeSafer

  617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

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  LifeSafer

  2881 S 31st Avenue Unit 13 Greeley, CO 80631

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  LifeSafer

  13422 Chambord Street Brooksville, FL 34613

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  LifeSafer of Florida

  5285 Tower Road Tallahassee, FL 32303

Review Details

• Review fromDaniella Q

  Date: 09/05/2023

  1 star
  Read the reviews please, this place is a scam I would take the chances of tickets over getting this **** installed. Notice how all their replies say that they care and try to make improvements it’s completely ********. If they don’t remove me at the 90 days I will not proceed to pay them and take my chances with fighting off any collections because they are ******** 

  LifeSafer

  Date: 09/06/2023

  High-quality service and the satisfaction of our clients are of utmost importance to us at LifeSafer. We would like to find out more information regarding your concerns, so someone from management will be reaching out to you.

• Review fromPayton A

  Date: 08/17/2023

  1 star
  This is the worst service I have ever seen. They charged me different amounts every month. You can never get ahold of anyone in the customer service department and when you do they just transfer you. I tried canceling my service with a court order release and they wouldnt accept it. I had to have the judge call them to finally end my service after I had returned the portable interlock. Now they are saying I owed them over 200 dollars and they are trying to ruin my credit and turn it over to collections even though I wasnt using their services and had returned everything! Also their equipment is outdated and doesnt report accurately because it cant stay connected to signal and it doesnt stay charged! If you are thinking of going with this company dont.

  LifeSafer

  Date: 08/18/2023

  We appreciate you taking the time to provide us with honest feedback. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how. We hope to work hard in the future to help change your mind.

• Review fromMARIO G

  Date: 08/16/2023

  1 star
  Horrible website. Over charged. When I finally did get through to rep. I was told they would wave a violation fee I was wrongly charged for. It was never returned. I tried to get in touch several mor times, hold times kept increasing as I was on hold (shady). Tried chat line several times, wasn't available. When I finally did get Lauren on the chat, she told me the I wasn't charged the extra amounts. I sent her a snapshot of the withdrawal from my account. She then said someone would be reviewing the matter. Still not returned to my account. And every time they tell me someone will get back to me, no one ever does.

  LifeSafer

  Date: 08/17/2023

  Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. The LifeSafer Executive Resolutions Manager will be reaching out to you to see how we can best assist you during this time.

• Review fromC. D.

  Date: 08/16/2023

  1 star
  Zero Stars. This is a predatory for-profit company. It designs its product and services to ensure that you will NEVER escape from their clutches. Here's how it will go with this company should you choose to use them. 1. You will get an account (no app) which will not tell you about any violations you ever have so you will never know. 2. You will be violated for virtually anything (all unrelated to actual alcohol violations) and set back 4 months or longer. 3. You will be in robo-call **** and get a real person only after waiting hours. When you do, you are as likely to get hung up on as to get any answers and those will likely be misleading. Here is my experience just from today: Spent hours on the phone only to be hung up on 3 times after the call back finally came through. Note: you can reach a real person immediately if you are calling to "set up a new device," but they will immediately put you back in the robot loop if you need information about your existing account. Finally reached a representative who told me to call the DMV about my compliance certification even though the DMV told me already to call Life Saver. Then, told to call my service dealer. Only there did I learn that I had violations for things I didn't even know were violations, such as not waiting in the car during the 2 min count down after shutting off the car (in case they ask for a retest). Also learned there are violations for having a "low battery" so be prepared to purchase and pay to install a battery saving device (but only after begging Life Saver to allow it...and waiting for approval). I've had interlock for over a year and half after a 4-month extension for "the cameral falling off the dash" and now expect to be violated again for these other non-alcohol violations that no one told me were a thing until I pressed hard today to finally get off interlock. Be prepared to be in interlock **** for the rest of your life if you choose this company.

  LifeSafer

  Date: 08/17/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time. Device settings are determined by state regulations, not the interlock industry, but we do our best to train our clients how to use the device. We are always striving to become better for our customers, and your feedback helps us to best understand how. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

  C. D.

  Date: 08/19/2023

  Update. Within 24 hours of writing this review, I had an email from someone at LifeSaver giving me the crucial details I needed about my account and how to complete my certification. While I greatly appreciate the help from that email and the clear competency of the person emailing me back, I think it is sad that a BBB review is the fastest way to get that information.

• Review fromJordan H

  Date: 08/14/2023

  1 star
  I would leave zero stars if I could. They failed to document that their device does not read accurately if it is too warm. Well, its wired to a hot car and while testing and retesting on the phone with customer service a tech finally said Its going to keep failing until it cools. After allowing it am hour to cool, I tested pass and the device had drained my battery by then so the car was no longer able to start.Miserable experience.

  LifeSafer

  Date: 08/16/2023

  Were sorry to hear you have experienced a difficult time with your LifeSafer device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive leadership team will be in touch to see how we can help.

• Review fromBreanna G

  Date: 08/04/2023

  1 star
  If I could give 0 stars, I would. Worst company, EVER! Even worse customer service! You have to make an account but they have no app(wierd, considering its 2023) not very convenient to start with. Second, unless you are on auto pay, you have to call CS to make a payment. I waited on hold for 2 DAYS! Ridiculous! The website doesn't allow you to manually make a payment. I was on auto pay but in the event there is an issue with AP, "life safer" doesn't communicate with you on your payment or lack there of. (All issues sprial at this point) But when you're on hold for forever, the automated voice says you can make a payment online. LIES! When I finally got ahold of someone, they have limited knowledge and are of very little help.Third, how can yall have a 4.8 ****** rating?But NO way to leave a ****** rating, or any rating for that matter. Fraud! False advertising! Probably because you know how much you ****. I only have your services out of court order, which seems like LifeSafer knows and that's why they get away with being such a crappy company. I will slash your name and company till the day I die, which is a long time from now. Finally talked to someone on their website auto chat, some girl...Lauren "helped" me. I was 19 days late for a payment and attempting to make the payment all of a sudden $78 is added to my monthly billing but it's not a late fee?!? It's part of Aug bill. Your billing makes no sense. It's not easy to navigate or user friendly. And it seems your customer service knows nothing. WORST COMPANY EVER! DO NOT RECCOMEND.

  LifeSafer

  Date: 08/06/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ As we are currently experiencing higher call volumes, your patience is appreciated.The total yesterday was $78 more than your normal 30-day payment because the agent quoted you the total to pay you out 30 days from yesterday, plus the 19 days you were behind at that point. The $78 overage was for those 19 days. If you would like us to put your balance at $0 without payment, that will put your paid-to-date to 8/15. If you would like to keep your paid-to-date at 9/3, you will need to pay the balance showing on your account. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

• Review fromCameron D

  Date: 07/31/2023

  1 star
  Lifesafer phone numbers do not work for the state of Oregon and I have been on hold for nearly a hour on their "online chat" regarding a "device communication error". The solution is more than likely for me to disconnect and reconnect my car battery(something many people are unable to do themselves) and they will log this as a "violation". I have work in a hour and I cannot disconnect my own battery without first letting them know that I will be doing so. There is absolutely zero way to get ahold of this company in the state of Oregon outside of their online chat. Then, they would happily log this as a violation. I advise everyone to record every communication with this company with great detail. I have taken a picture of the handset with a timestamp sticky note attached to it so if I cannot get ahold of their customer support(which is usually the case) I will have this logged in my records.

  LifeSafer

  Date: 08/01/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.

• Review fromN. P.

  Date: 07/28/2023

  1 star
  I have been dealing with lifesafer since december and its been nothing short of a nightmare. First it started off with the handset having problems and setting up lockout dates even though I did nothing wrong. In January I missed a calibration appt because I didnt have money to pay the bill my truck was locked out for 3 weeks when I called to have the tech come out he worked on the device for about ************************************************************************************************************************ when he could it was 6 days later that i got to drive my truck. So when you miss an appointment they reset the 120 days over so I did those 120 days and was supposed to be completed on the 12th of july. I made an appointment 30 minutes away because I couldnt get anywhere else to answer. I have been there twice the first time I didnt know anything about a compliance report having to be sent in to dol which they havent done and keep telling me they have. They try to get people to have the device taken out without the approval of the dol and when doing that you have to get thw device reinstalled. The tech at the business assured me he sent inthe compliance report and so did the lady ****** in the office. Everytime i go to the office they set my device out for 5 or 6 days when i go back still nothing. I have been calling and calling and they dont answwer my calls until the day before lockout. Im assuming so i get a violation and have to redo the 120 days. Also I have made a couple cash payments that were never posted to my account. They have been paid an ungodly amount of money. A little over **** grand and thats not including the removal. I dont know what to do in this situatoon. I have completed my 120 days and they are playing games with me. Please help me

  LifeSafer

  Date: 07/31/2023

  We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. Our Central Reporting Team has notated your account that the certificate was transmitted successfully. It is up to the person required to have the interlock to contact WA DOL to ensure there are no other requirements prior to having the device removed.

  N. P.

  Date: 08/02/2023

  I do know my end date thats why I am writing a complaint.Obviously lifesafer can change the end date to whatever date they feel like.. Anyways you must have missed the part where I said my cash payments were never reported. The install appointment I gave lifesafer tech 170$ and it doesnt showup I made several attempts to find what is going on and I get the run arpund. I know I am never gonna see the 170 dollars it's my word against lifesafer. Also someone needs to check up my account and see how much I have been overcharged. I am gonna add up all my bank statements and report back.

• Review fromWard H

  Date: 07/28/2023

  1 star
  Absolute worst company Ive ever done business with all the way around. Never ever able to get ahold of anyone. If it locks you out youre stuck because they will not answer the phone. The price is not what they quote you by a long shot. Never again!

  LifeSafer

  Date: 07/31/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************/ to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time. I do apologize that you were misquoted. I do show that we gave you a credit to make up for that.

• Review fromHI M

  Date: 07/20/2023

  1 star
  Zero stars. Not sure why all reviews exclude option to place zero star. Unfortunately they know we customers are at their mercy and in dire straits and need to have the interlock installed. So assume there are undisclosed and hidden charges. Other companies are likely to be similar.

  LifeSafer

  Date: 07/21/2023

  High-quality service and the satisfaction of our clients are of utmost importance to us at LifeSafer. We would like to find out more information regarding your concerns, so someone from management will be reaching out to you.