Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeSafer has 123 locations, listed below.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

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  LifeSafer

  617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

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  LifeSafer

  2881 S 31st Avenue Unit 13 Greeley, CO 80631

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  LifeSafer

  13422 Chambord Street Brooksville, FL 34613

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  LifeSafer

  321 W 5th Street Waterloo, IA 50701

Review Details

• Review fromCheyenne h

  Date: 10/04/2023

  1 star
  Worthless customer service. If I could give 0 starts I would,your not able to get anyone to answer the phone number given,the chat service doesn't work half the time,they contract out company's that do not care about your situation,its all about the money with them I would not suggest this company to my worst enemy. I have NEVER had a violation until the last month,supposedly missed appointment, it was a holiday,whatever I went ahead and ate another 3months here we are the final days and they try to pull bs again I was there at ***** for a 11 appointment they did not put me as "assist" that's a missed appointment in the computer which is a violation Boom going to be extended I guarantee. Only this time I am getting a lawyer this is unfair it will at least be money well spent.

  LifeSafer

  Date: 10/04/2023

  Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

• Review fromJOSHUA N

  Date: 10/03/2023

  1 star
  This company is not 100% truthful with their options. My wife and I were looking for a discreet option to help with our recovery accountability. The only thing is there is no real volunteer program in Texas and they just note it. So much for discreetness, the device is barely smaller than ********* and there is a camera mounted on the windshield that points directly at the driver. I cannot find a requirement for Texas stating the camera is required. It states it may be requested by the court if necessary. Trying to speak with anyone is nearly impossible with LifeSafer. You will be on hold for at least 30 minutes, and you rarely get the information you need. They will refer you to chat which is even more frustrating . I am now stuck in a 6-month minimum lease with a program that is not what I was looking for. Please stay away from this company if possible.

  LifeSafer

  Date: 10/04/2023

  I'm very sorry to hear of your experiences with our Customer Support Team as well as hardships with your interlock device. Someone from the LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time.

• Review fromadrian g

  Date: 10/01/2023

  1 star
  They scam and steal your money I regret going through lifesafer abousletly horrible scammers

  LifeSafer

  Date: 10/02/2023

  We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from that team will be in contact with you to see how we can help.

• Review fromAddisson H

  Date: 09/21/2023

  1 star
  I had installed the device as a precautionary measure made by my lawyer had my license suspended 2 weeks after that. So obviously a breathalyzer wasn't court ordered have given Life safer over 3k in this span of time. My phone calls are intentionally being ignored and so are my text chats. The last time I had reached out they had found out that this wasnt court ordered and proceeded to schedule my final then someone else got on the phone and hung up. It has been over a month since these guys have answered the phone. They intentionally arent reaching back to me. Theres no law holding this against me only the middle man company? Hmmm

  LifeSafer

  Date: 09/25/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. We show that you have only tried to call in twice since the beginning of August, the first time you disconnected without requesting a callback and the last time was just a few days ago When you chatted in, you disconnected 4 minutes later, not giving us a chance to pull up your account and respond to you. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

• Review fromGeorge S

  Date: 09/13/2023

  1 star
  2 years ago, from the very beginning, on the very next morning from when I had the LifeSafer interlock device installed--the device failed me as I was getting into my car to go to work. I blew into the device and totally out of the ordinary of how the device is supposed to work, it seemed like the device was faulty from the start. I had tried to call in numerous times to tell someone about the devices issues, only to realize that I had to wait for AT LEAST an hour on average every single time I had called in. Every now and then they would return my call, but their callback number/solution seemed to be useless about 8 out of 10 times on average. The customer service members would be rude to me, would not allow me to speak to a manager, "managers were unavailable" almost every time. I was also told that "the managers would have told me the same thing anyways".. This was obviously met by my own frustration because it seemed nobody wanted to help me.. So oddly and ironically, when I started to complain and show a little discomfort, the line would 'conveniently' disconnect... The same exact problems with no real solution would continue to give me headaches and undeserved hardships multiple times randomly and periodically over the next year or so. This year alone (2023), I had to get 3 new handheld replacement devices due to the SAME problems persisting. After having 3 of these put in, I eventually got locked out and get towed to one of their shops. Unfortunately, it gets worse. Since that incident, and inevitably 'failing my breath test' (due to the devices faulty operation) the *** has decided against me and told me I must be the problem--when in all reality, it was the DEVICE that had the problem this whole time and as a result, I am facing serious repercussions because of this company's NEGLIGENCE. No communications from LifeSafer to the *** took place. No record of all the issues I've had was provided to me initially. I had no way to show the *** what happened.

  LifeSafer

  Date: 09/20/2023

  We appreciate your feedback and understand your concerns. All Ignition Interlock Device (***) settings are dictated by state regulations. Please note that the *** will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual cannot start a vehicle, and how we can confidently state the LifeSafer ignition interlock is fulfilling its purpose.

• Review fromJohn M

  Date: 09/06/2023

  1 star
  I have had so many problems with this company! Very untrustworthy, liers, not honest at all! They have you pay for 30 days, then only give you 20 on the device, send you faulty equipment and locks you out of using your vehicle. Then there is nothing they can do until you receive your new device. 24 hour customer service is another lie. Request for a call back, nobody calls you back. Outdated equipment, it is 2023, get with the times!

  LifeSafer

  Date: 09/06/2023

  We try to maintain the highest standards of service and apologize you didnt have that experience. A LifeSafer team member will be reaching out and well try our best to resolve your issues.

• Review fromDaniella Q

  Date: 09/05/2023

  1 star
  Read the reviews please, this place is a scam I would take the chances of tickets over getting this **** installed. Notice how all their replies say that they care and try to make improvements it’s completely ********. If they don’t remove me at the 90 days I will not proceed to pay them and take my chances with fighting off any collections because they are ******** 

  LifeSafer

  Date: 09/06/2023

  High-quality service and the satisfaction of our clients are of utmost importance to us at LifeSafer. We would like to find out more information regarding your concerns, so someone from management will be reaching out to you.

• Review fromPayton A

  Date: 08/17/2023

  1 star
  This is the worst service I have ever seen. They charged me different amounts every month. You can never get ahold of anyone in the customer service department and when you do they just transfer you. I tried canceling my service with a court order release and they wouldnt accept it. I had to have the judge call them to finally end my service after I had returned the portable interlock. Now they are saying I owed them over 200 dollars and they are trying to ruin my credit and turn it over to collections even though I wasnt using their services and had returned everything! Also their equipment is outdated and doesnt report accurately because it cant stay connected to signal and it doesnt stay charged! If you are thinking of going with this company dont.

  LifeSafer

  Date: 08/18/2023

  We appreciate you taking the time to provide us with honest feedback. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how. We hope to work hard in the future to help change your mind.

• Review fromMARIO G

  Date: 08/16/2023

  1 star
  Horrible website. Over charged. When I finally did get through to rep. I was told they would wave a violation fee I was wrongly charged for. It was never returned. I tried to get in touch several mor times, hold times kept increasing as I was on hold (shady). Tried chat line several times, wasn't available. When I finally did get Lauren on the chat, she told me the I wasn't charged the extra amounts. I sent her a snapshot of the withdrawal from my account. She then said someone would be reviewing the matter. Still not returned to my account. And every time they tell me someone will get back to me, no one ever does.

  LifeSafer

  Date: 08/17/2023

  Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. The LifeSafer Executive Resolutions Manager will be reaching out to you to see how we can best assist you during this time.

• Review fromC. D.

  Date: 08/16/2023

  1 star
  Zero Stars. This is a predatory for-profit company. It designs its product and services to ensure that you will NEVER escape from their clutches. Here's how it will go with this company should you choose to use them. 1. You will get an account (no app) which will not tell you about any violations you ever have so you will never know. 2. You will be violated for virtually anything (all unrelated to actual alcohol violations) and set back 4 months or longer. 3. You will be in robo-call **** and get a real person only after waiting hours. When you do, you are as likely to get hung up on as to get any answers and those will likely be misleading. Here is my experience just from today: Spent hours on the phone only to be hung up on 3 times after the call back finally came through. Note: you can reach a real person immediately if you are calling to "set up a new device," but they will immediately put you back in the robot loop if you need information about your existing account. Finally reached a representative who told me to call the DMV about my compliance certification even though the DMV told me already to call Life Saver. Then, told to call my service dealer. Only there did I learn that I had violations for things I didn't even know were violations, such as not waiting in the car during the 2 min count down after shutting off the car (in case they ask for a retest). Also learned there are violations for having a "low battery" so be prepared to purchase and pay to install a battery saving device (but only after begging Life Saver to allow it...and waiting for approval). I've had interlock for over a year and half after a 4-month extension for "the cameral falling off the dash" and now expect to be violated again for these other non-alcohol violations that no one told me were a thing until I pressed hard today to finally get off interlock. Be prepared to be in interlock **** for the rest of your life if you choose this company.

  LifeSafer

  Date: 08/17/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time. Device settings are determined by state regulations, not the interlock industry, but we do our best to train our clients how to use the device. We are always striving to become better for our customers, and your feedback helps us to best understand how. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

  C. D.

  Date: 08/19/2023

  Update. Within 24 hours of writing this review, I had an email from someone at LifeSaver giving me the crucial details I needed about my account and how to complete my certification. While I greatly appreciate the help from that email and the clear competency of the person emailing me back, I think it is sad that a BBB review is the fastest way to get that information.