Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeSafer has 123 locations, listed below.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

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  LifeSafer

  617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

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  LifeSafer

  2881 S 31st Avenue Unit 13 Greeley, CO 80631

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  LifeSafer

  13422 Chambord Street Brooksville, FL 34613

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  LifeSafer of Florida

  5285 Tower Road Tallahassee, FL 32303

Review Details

• Review fromJordan H

  Date: 08/14/2023

  1 star
  I would leave zero stars if I could. They failed to document that their device does not read accurately if it is too warm. Well, its wired to a hot car and while testing and retesting on the phone with customer service a tech finally said Its going to keep failing until it cools. After allowing it am hour to cool, I tested pass and the device had drained my battery by then so the car was no longer able to start.Miserable experience.

  LifeSafer

  Date: 08/16/2023

  Were sorry to hear you have experienced a difficult time with your LifeSafer device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive leadership team will be in touch to see how we can help.

• Review fromBreanna G

  Date: 08/04/2023

  1 star
  If I could give 0 stars, I would. Worst company, EVER! Even worse customer service! You have to make an account but they have no app(wierd, considering its 2023) not very convenient to start with. Second, unless you are on auto pay, you have to call CS to make a payment. I waited on hold for 2 DAYS! Ridiculous! The website doesn't allow you to manually make a payment. I was on auto pay but in the event there is an issue with AP, "life safer" doesn't communicate with you on your payment or lack there of. (All issues sprial at this point) But when you're on hold for forever, the automated voice says you can make a payment online. LIES! When I finally got ahold of someone, they have limited knowledge and are of very little help.Third, how can yall have a 4.8 ****** rating?But NO way to leave a ****** rating, or any rating for that matter. Fraud! False advertising! Probably because you know how much you ****. I only have your services out of court order, which seems like LifeSafer knows and that's why they get away with being such a crappy company. I will slash your name and company till the day I die, which is a long time from now. Finally talked to someone on their website auto chat, some girl...Lauren "helped" me. I was 19 days late for a payment and attempting to make the payment all of a sudden $78 is added to my monthly billing but it's not a late fee?!? It's part of Aug bill. Your billing makes no sense. It's not easy to navigate or user friendly. And it seems your customer service knows nothing. WORST COMPANY EVER! DO NOT RECCOMEND.

  LifeSafer

  Date: 08/06/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ As we are currently experiencing higher call volumes, your patience is appreciated.The total yesterday was $78 more than your normal 30-day payment because the agent quoted you the total to pay you out 30 days from yesterday, plus the 19 days you were behind at that point. The $78 overage was for those 19 days. If you would like us to put your balance at $0 without payment, that will put your paid-to-date to 8/15. If you would like to keep your paid-to-date at 9/3, you will need to pay the balance showing on your account. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

• Review fromCameron D

  Date: 07/31/2023

  1 star
  Lifesafer phone numbers do not work for the state of Oregon and I have been on hold for nearly a hour on their "online chat" regarding a "device communication error". The solution is more than likely for me to disconnect and reconnect my car battery(something many people are unable to do themselves) and they will log this as a "violation". I have work in a hour and I cannot disconnect my own battery without first letting them know that I will be doing so. There is absolutely zero way to get ahold of this company in the state of Oregon outside of their online chat. Then, they would happily log this as a violation. I advise everyone to record every communication with this company with great detail. I have taken a picture of the handset with a timestamp sticky note attached to it so if I cannot get ahold of their customer support(which is usually the case) I will have this logged in my records.

  LifeSafer

  Date: 08/01/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.

• Review fromN. P.

  Date: 07/28/2023

  1 star
  I have been dealing with lifesafer since december and its been nothing short of a nightmare. First it started off with the handset having problems and setting up lockout dates even though I did nothing wrong. In January I missed a calibration appt because I didnt have money to pay the bill my truck was locked out for 3 weeks when I called to have the tech come out he worked on the device for about ************************************************************************************************************************ when he could it was 6 days later that i got to drive my truck. So when you miss an appointment they reset the 120 days over so I did those 120 days and was supposed to be completed on the 12th of july. I made an appointment 30 minutes away because I couldnt get anywhere else to answer. I have been there twice the first time I didnt know anything about a compliance report having to be sent in to dol which they havent done and keep telling me they have. They try to get people to have the device taken out without the approval of the dol and when doing that you have to get thw device reinstalled. The tech at the business assured me he sent inthe compliance report and so did the lady ****** in the office. Everytime i go to the office they set my device out for 5 or 6 days when i go back still nothing. I have been calling and calling and they dont answwer my calls until the day before lockout. Im assuming so i get a violation and have to redo the 120 days. Also I have made a couple cash payments that were never posted to my account. They have been paid an ungodly amount of money. A little over **** grand and thats not including the removal. I dont know what to do in this situatoon. I have completed my 120 days and they are playing games with me. Please help me

  LifeSafer

  Date: 07/31/2023

  We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. Our Central Reporting Team has notated your account that the certificate was transmitted successfully. It is up to the person required to have the interlock to contact WA DOL to ensure there are no other requirements prior to having the device removed.

  N. P.

  Date: 08/02/2023

  I do know my end date thats why I am writing a complaint.Obviously lifesafer can change the end date to whatever date they feel like.. Anyways you must have missed the part where I said my cash payments were never reported. The install appointment I gave lifesafer tech 170$ and it doesnt showup I made several attempts to find what is going on and I get the run arpund. I know I am never gonna see the 170 dollars it's my word against lifesafer. Also someone needs to check up my account and see how much I have been overcharged. I am gonna add up all my bank statements and report back.

• Review fromWard H

  Date: 07/28/2023

  1 star
  Absolute worst company Ive ever done business with all the way around. Never ever able to get ahold of anyone. If it locks you out youre stuck because they will not answer the phone. The price is not what they quote you by a long shot. Never again!

  LifeSafer

  Date: 07/31/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************/ to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time. I do apologize that you were misquoted. I do show that we gave you a credit to make up for that.

• Review fromHI M

  Date: 07/20/2023

  1 star
  Zero stars. Not sure why all reviews exclude option to place zero star. Unfortunately they know we customers are at their mercy and in dire straits and need to have the interlock installed. So assume there are undisclosed and hidden charges. Other companies are likely to be similar.

  LifeSafer

  Date: 07/21/2023

  High-quality service and the satisfaction of our clients are of utmost importance to us at LifeSafer. We would like to find out more information regarding your concerns, so someone from management will be reaching out to you.

• Review fromBenjamin D

  Date: 07/20/2023

  1 star
  This is my first time having a ignition interlock device . Personally I wouldn't recommend they never answer calls only way I've gotten ahold of someone is chat. That was confusing device doesn't work all the time gets aborts and when it aborted me 4 or 5 times other day then it flashed service and lockout light and now in early recall. Fees seem to be more than what I was assured they be just not very user friendly.

  LifeSafer

  Date: 07/21/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ As we are currently experiencing higher call volumes, your patience is appreciated. In most states, users have 5-6 minutes to maneuver their vehicle to a safe location to take the test. We advise pulling over to take your test. If a test is not passed in the allotted time, the device is programmed to need a reset per state regulations.We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

• Review fromJennifer M

  Date: 07/19/2023

  1 star
  This company is the worst! First they were NOT upfront about the fees as they claim. Second, it is impossible to take your car in for service. I need to take my car in for a recall. I arrive at the service center and they didn't have the code they needed. LifeSafer says they didn't receive anything. The service advisor is out sick so we can't confirm it was sent. No big deal, the new service advisor fills out the form and sends it over. I reschedule the appointment for 2 days later. I call this morning (day of new appt.) to see if they received it before dropping my car off. They have not received anything. I call LifeSafer and am told they only received the form and needed the work order. I call the shop and was told they did send it with the form, but they will email it over again right now. I speak to Keierra  through chat and am told they haven't received it. I ask if they can call the shop and figure out why they aren't receiving it and give them another way they can get it over. They would not. I asked to speak to a manager and was told over and over that a manager could not help and they would not escalate my case. I asked if she was refusing and she said no but then would not do it. I would like to be the one to determine if the manager can help since she was unwilling.So now several hours of my time wasted over 2 separate days, and 2 cancelled appointments my car still cannot be serviced. I had the shop send the form and work order to me so I could forward it to see if they would get my email and asked for a reply confirming and still no response an hour and a half later. It is an important recall for hood fires! It should not be this hard.

  LifeSafer

  Date: 07/21/2023

  Each state has strict regulations when it comes to bypassing the ignition interlock device. To protect you with your state mandated program, and keep you in compliance while you're required to have the interlock device in your vehicle, LifeSafer takes necessary steps to ensure you meet those requirements, and keeps documentation on file should your state question the bypass. We understand this may take longer to process, but it is the best way to protect you going forward.

• Review fromD. D.

  Date: 07/12/2023

  1 star
  Zero Stars I wish I read these reviews before I went with this company. First the company they use to install told me I only had 10 percent battery left, after I sat for an hour thinking it was being installed. There were no issues ever starting the car. It was a scam so they could get extra fees. So I ended up with $300 plus charge for installation. So check your batteries on your own prior to installation.I was also told my information would be sent to ****. I had the installation on June 7, 2023. I was told I could get my restricted license starting July 9th by ****. So I went July 11th, stood in line only to be told they have no record of my installation on my MVD record. So I tried calling LifeSafer and was on hold for well over an hour, never did get a person. I sent a live chat through my account. I called three different numbers and used my husbands phone just to get a person which was to sign up with them. That is the only person that answers. I left a message this morning and someone did call back. She was rude first off, told me it was sent the day of installation which is not true. She said she sent me an email and text yesterday. I have no. email or a text or a call from yesterday. I called **** the rep can see it was sent now but it takes 24 hours to 48 hours. The court wants a calibration in 10 days and I am unable to drive my car as of yet. DO NOT GO WITH THIS COMPANY. Worst customer service!!! Their responsibility is to send documentation immediately. **** So if you want to feel let down in an already stressful time and financial devastation, waste of hours on the phone, left without a drivers license, sign up with them. Otherwise, look for reviews on other companies. I can see why they are not a BBB.

  LifeSafer

  Date: 07/13/2023

  We do our best to make clients aware that their battery must be in excellent condition when installing the interlock, as it can cause more problems and fees if it needs to be replaced after installation. **** confirmed to us that the interlock installation was successfully sent to them on 6/8/23. Your license is still suspended because of an outstanding requirement apart from the interlock. It's possible that AZ DMV will not see the interlock as active, since it's not technically required or active until all your suspension requirements are satisfied. We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.We listened to the call with our reporting specialist and we're sorry if you felt she was rude. Someone from our Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

  D. D.

  Date: 07/13/2023

  As a revision to my post. Life saver did send the information over. The issue was really separate entities communication including me. So when I inquired for my ignition lock I just needed it by June 26th per the Judge which was to give me time to complete the class and two other things. The rep signing me up was very polite and helpful. But she said sign up early and that’s when time starts. She should have asked did I meet all requirements prior. So just an FYI. They did get back and made sure all was figured out. So I paid for time that doesn’t count. Things you don’t know. The process is a mystery at times. Just make calls to hopefully get someone to explain the lapse or issue. After all my calls getting my license was quick and fast. I only wish Lifesafer could answer your calls. Go on your account and send a message. That worked faster and most efficient. It’s frustrating and probably most comments are because of that.

• Review fromGari J

  Date: 07/10/2023

  1 star
  Been trying to call or chat for FOUR AND A HALF HOURS!!!

  LifeSafer

  Date: 07/11/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. I show that you exited the chat within just a couple of minutes, not giving us a chance to respond. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.