Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeSafer has 123 locations, listed below.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

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  LifeSafer

  600 W 58th Avenue Suite F Anchorage, AK 99518

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  LifeSafer

  5027 List Drive Colorado Springs, CO 80919

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  LifeSafer

  810 South Portland Avenue Pueblo, CO 81001

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  LifeSafer

  4549 Tabor Street Unit D Wheat Ridge, CO 80033

Review Details

• Review fromJ. E.

  Date: 06/29/2023

  1 star
  The shop I go to is great. It's lifesafer itself, there customer service department is rude and unprofessional.I've documented everything pertaining to this company starting from the begining quote, let me tell you they try to rob you, the shop charges you there charge then the company adds uncommunicated charges and moves forward with charging your bank account unknowingly outstanding amounts not mentioned in the quote. Terrible billing department, terrible customer service. I've reached out numerous times asking for the supervisors, ceo, director customer service, customer service won't put me through. Time to look for professional help with the issues this company causes individuals like myself. Stealing my hard earned money. Trying to resolve this issue but looks like I have no other choice but to move forward professionally

  LifeSafer

  Date: 06/30/2023

  High-quality service and the satisfaction of our clients are of utmost importance to us at LifeSafer. We would like to find out more information regarding your concerns, so someone from management will be reaching out to you.

• Review fromMarie T

  Date: 06/14/2023

  1 star
  Answer the phone for installation to take your money, but after that, they dont answer and they dont care

  LifeSafer

  Date: 06/15/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

• Review fromMichael F

  Date: 06/12/2023

  1 star
  This company takes what is normally an uncomfortable situation, and makes it horrendous

  LifeSafer

  Date: 06/21/2023

  Thanks for sending your feedback. We'd like to go over the details of your issues to alleviate your issues so you have the best Ignition Interlock program experience. Please contact us at ************ to allow us to assist you. Thank you for choosing LifeSafer as your provider, and we hope to hear from you soon.

• Review fromDeanna N

  Date: 06/07/2023

  1 star
  Horrible. They never answer their phones and their "chat" feature is always down. The device is not small!

  LifeSafer

  Date: 06/13/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time. Please know that our online chat option is open Mon - Fri 8:00 AM to 6:00 PM Eastern Time. If you are unable to get through during these hours, you may have restrictions on the device you're using. We have 2 approved devices, both are listed on our website. Different states have different devices approved.

• Review fromRory H

  Date: 06/05/2023

  1 star
  Absolute worst customer service I’ve ever experienced. If you are a new customer you can expect prompt attention when calling. Existing customers, they do not care about. Hold times are over an hour then you are forwarded to a voicemail box. Voicemails go unanswered. Call backs never occur. Chats are never answered. I have been complaining months about abort code errors and general malfunctions but you cannot ever speak to anyone unless you pretend you are a new customer. I need to do a vehicle swap urgently and I cannot get anyone on the phone to help. Absolutely awful experience.

  LifeSafer

  Date: 06/07/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. I show you were able to reach someone the same day this review came through and scheduled the vehicle swap.

• Review fromAndrew S

  Date: 06/02/2023

  1 star
  This Company has been nothing but less than a star. They refuse to answer the phone and leave you on hold for hours at a time to only to say let me transfer you to a representative that can help you and then asks you to leave a message and hang up. Second the installation company they sent to me looks like a chop shop. I got the device installed over a month ago I brought all my car info vin# License Plate #. When the installation company was done they said they couldn't send the completed documents to the dmv due to them not having a scanner?? I scanned them my self and uploaded the documents. When I spoke with the DMV they said it has to come from Lifesaver but they refuse to upload the documents. Now LifeSafer is telling me they dont have the correct info from my car because the chop shop did not include it when they filled out the paperwork. No one is willing to help you I have an upcoming calibration even though I have not been able to drive due to them not submitting paperwork to the DMV. I see LifeSaver has no problem responding on the BBB website. I will be looking for a new company while I am on hold.

  LifeSafer

  Date: 06/05/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.
  Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.
  We still have not received your license plate number, which is needed to send your paperwork. Our resolutions manager will be reaching out shortly to try to assist.

• Review fromDanny D

  Date: 06/01/2023

  1 star
  Terrible company! Handset showed “communication error” as I was leaving work to pick up supplies. Called and was on hold for over 30 minutes so I hit the “8” for “keep your place in line”, took over 3 hours for a return phone call. During this time kept trying to get car to start, eventually I got it to start BUT was afraid to cut it off during my errands. Made sure I blew before getting out at each stop, when I got back to work cut off car and started back up no problems (didn’t miss any blow opportunities). Finished work car started NOW LOCKOUT ON JUNE 4! I have an appointment on June 7, so tried to reschedule but can’t until after my lockout! They have been charging me a extra 28.60 as if I don’t pay the installers monthly, when I asked about that they told me that’s what I’ve been paying but on THEIR website it shows what I started out paying and I can see why they charged me extra. Now they just add the service fee to my auto payment and tell me it’s for reporting and so on. I would not recommend this company if it was the only one within a hundred miles. At least school is out so I won’t have to worry about picking my kids up late or not at all. My only option is to drive my wife’s car if I have the kids in case I get stranded someplace or if I have Doctors appointments out of town.

  LifeSafer

  Date: 06/02/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.
  Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.

• Review fromDustin P.

  Date: 06/01/2023

  1 star
  This "company" prides themselves on being upfront and cost-effective. Obviously, I chose the device because the device is smaller in size than competitors and I was offered a discounted rate since I was shopping around with other companies. I should have gone with a different company.
  I only have to have this device 6 months luckily, but every time I go in to do a calibration, it takes at least an hour. The three shops that I have gone to have both expressed frustration either with the device itself or the business due to them over charging my account. The first time I was double charged, it got resolved pretty quickly and I was satisfied with that. But yesterday I had to spend 3 hours in the shop after they double charged me once again and took the money out of my banking account. They said the charges were for my monitoring fee, a missed appointment and a calibration fee. The issue is that I've never missed an appointment and I have the signed paperwork to prove it, and also that the calibration fee is always charged in-store. So they took an extra $73 out of my account and have not been helpful in resolving this besides on the account itself. Due to this one appointment, I missed time from work (I work in sales so any time missed is crucial) and because of the extra charge, my auto-pay for my credit card declined the charge (I have one account for utilities and one for personal). So now my credit is going to drop. I have three months left (as long as there isn't another error) and the time can't pass soon enough. I understand that I made a mistake a few years ago and that has consequences but this is absurd.
  If this isn't resolved I will be contacting the Missouri and Ohio Secretary of State.
  I want to express that if this was a one-time event, then I'd be understanding; humans can make mistakes. But this is the second time that I've been over-charged and now this company has negatively affected my occupation and potentially affected my credit score.

• Review fromBlaise S

  Date: 05/22/2023

  1 star
  RUN AWAY FROM THIS COMPANY!!! It is a complete scam, the machines dont work, they literally never answer the phone, after 1 hour on hold you get directed to their voicemail. I have left probably 5 messages and not ONCE did ANYONE call me back. They steal your money and dont care because you are considered a criminal in there eyes. You will 100% get violations if you use this company and your 12 months of this will turn into more. And if you are lucky you wont get thrown in jail but i am on the brink of being put in jail because of this company. I am sitting down with a lawyer later this week to work on a lawsuit against LifeSafer. DO NOT USE THIS COMPANY!!!! YOU WILL REGRET IT NO MATTER HOW MUCH OF A DISCOUNT YOU GET FROM YOUR LAWYER ON THIS!!! THEY KNOW THEY ARE CHEAP AND PARTNER WITH LAWYERS TO GET REFERRALS. ITS THE ONLY WAY THEY STAY IN BUSINESS THE COMPANY IS A COMPLETE SCAM!!!!

  LifeSafer

  Date: 05/24/2023

  We are taking your concerns very seriously. This is being addressed with LifeSafer management and someone from that team will be in contact with you to see how we can help.

• Review fromRachel G

  Date: 05/14/2023

  1 star
  Had this a little over 1 month. First off, when I called and asked for a quote, they gave me the price and told me that included taxes and other fees, that was a lie. I was told the monthy price was going to be $110.00 month. Second, the first time I put my card in for auto pay, they charged me over $200.00!! Third, the requirement to hum was ********, it would fail me for the same humming that eventually started the car. Fourth, after starting my car, when I went to take the rolling test 5 minutes after the car was started it would come up alcohol warning (this is at 5 a.m), when the only thing I did was go in and put on my work boots and grab my lunch. Fifth, after my first calibration, it popped up on the monitor Service Requirements, shortly after that it said Lock Out Date April 8th (2 weeks after my calibration) I called the company and they said the clock and date needed to be reset. When I took it back to the installation company to have that done, they said the date and time were correct, and that LifeSafer said I never paid. I have receipts and so does the installation company, so in order to prevent from being locked out of my car, I had to pay ANOTHER $147.00, which was $4.00 more than the appt 2 weeks prior. I then let the installation company know, I would be having this removed and going with a different interlock company. They told me they are going to be dropping LifeSafer because they have more problems with them then anything. Very unhappy customers. Thr company I decided to go with informed me that within 2 weeks, they had 3 customer drop LifeSafer and go with them, even though they are more expensive.
  The fact that LifeSafe is more of a headache, nightmare, and very stressful in an already stressful situation, is pathetic. I do NOT recommend this company whatsoever!! Find a different company!!

  LifeSafer

  Date: 05/15/2023

  We apologize for any confusion with payments, but our fees are quoted as pre-tax because tax rates change over time or if you decide to go to a different location. Notes on your account indicate the email sent specifically said "tax not included" for each fee. The reason your first payment was higher is that the original day we tried to take your payment - the day of installation, 1/25/21 - the payment was declined, so when you reactivated the card, it had to take the past due plus the upcoming fees. That same reason is why you had to come back so soon after your March service.