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Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

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LifeSafer has 123 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 227 Customer Reviews

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    Review Details

    • Jose L

      Date: 07/31/2024

      They have a good digital interface but horrible customer service and communication. Agents tell you incorrect information and then send you to another agent line that puts you on hold for an hour plus without following through on the companies promise to its customers. Do yourself a favor and try another company.

      LifeSafer

      Date: 08/01/2024

      We try to maintain the highest standards of service and apologize you didnt have that experience. A LifeSafer team member will be reaching out and well try our best to resolve your issues.

    • adrian g

      Date: 07/25/2024

      life safer has screwed me over again and again they are the worst i had them for over a year when i was only suposed to have them for a year they lied and sent the dmv a failed to comply which resulted in my license being suspended and them adding another 6 months which is thier mistake and when i call nobody want to help they are so un professional and scammers

      LifeSafer

      Date: 07/26/2024

      We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. A LifeSafer team member will be reaching out and well try our best to resolve your issues.

    • Jessica N

      Date: 07/23/2024

      Made the mistake of going with this company. To start off they promise to waive the install fee but fail to tell you everything else that comes along with it. Rude customer service agents after waiting over 35 minutes to speak to one. Set up a payment plan just to have money taken out of my account despite the agreement. 10/10 do not recommend. BEWARE

      LifeSafer

      Date: 07/26/2024

      We try to maintain the highest standards of service and apologize you didnt have that experience. A LifeSafer manager will be reaching out and well try our best to resolve your issues.

    • Loren C

      Date: 07/19/2024

      Lied out right, I’ve saved screenshots about misinformation of medical waiver, failure to set appointment reminder on dashboard at website, contracting tech triggering lockout creating tow bills. Now refuses to send certificate of completion back too ***. am not the only person who is si g abused by these agencies and *** despite contracts in place ringing in revenue, refuses too intercede passing the buck. I’ve also requested fro *** to file complaints and have ignition interlocking device inspected. This agency refuses to comply with constitutional rights and civil liberties. *** refuses to address in administrative review as I requested. I’d requirement is well past the statute of, limitations and alone the *** is in violation of constitutional rights to travel under plausibility created to justify the Profiteering. As the *** is in collusion with these subcontractors who are abusing the system gaffing for maximum profits. Request help as I am deaf disabled on fixed income paying for car insurance and can’t drive because this company is been caught lying and is intentionally holding up my legal rights Respectfully ***** ****

      LifeSafer

      Date: 07/23/2024

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • James D

      Date: 07/18/2024

      This company is pathetic in every way. Been with them 2 days and cant wait to kick them to the curb. Do yourself and your blood pressure a favor, avoid the company like the plague!!!

      LifeSafer

      Date: 07/23/2024

      We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from that team will be in contact with you to see how we can help.

    • Mark M

      Date: 07/15/2024

      TERRIBLE customer service TERRIBLE! Zero response regarding issues. I do not recommend this company to anyone

      LifeSafer

      Date: 07/17/2024

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • Robert B

      Date: 07/08/2024

      Would give no stars if possible. Had my interlock removed and had to pay almost $200 just to get it out. The same day I got it out I was charged for the unit rental even though it was no longer in my vehicle. Then they made me sit on hold for over 3 hours trying to talk to a representative only to find out the guy that removed the interlock unit failed to file the paperwork showing it was removed but still took the $200 payment. It is unacceptable how they treat customers and all the hoops they force you to jump through to get the information that should of been filed right after the interlock was removed and before payment was even taken. And it is extremely unacceptable all the hoops they force you to jump through to get refunded the money the practically stole from you. DO NOT USE THIS COMPANIES SERVICES.

      LifeSafer

      Date: 07/17/2024

      Thank you for taking the time to provide us with this feedback. We have escalated your concerns about our LifeSafer service location for our **************** to look into. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how to improve.

    • Frank P

      Date: 07/04/2024

      This Company lease out old and very used interlock devices that malfunction all the time and causes the customer to incur violations and when this is reported to them they blame the customers and's it’s because they know majority of their customers are court ordered to have these devices installed in their vehicles so they don’t care because the violations the customers incur cause them to have to keep the device in their vehicle longer and this LifeSaver Company can collect more money from the customer through having to lease out the interlock device longer LifeSaver is a Scam artist

      LifeSafer

      Date: 07/17/2024

      We appreciate your feedback and understand your concerns. At LifeSafer, our employees continuously test our units to understand our consumer's experience. Device settings are determined by state regulations, not the interlock industry, but we do our best to train our clients how to use the device. We are always striving to become better for our customers, and your feedback helps us to best understand how.

    • Jason W

      Date: 06/28/2024

      No stars.cant even talk to a person unless you have a credit card or upcoming payment waited over an hour on hold, no response not even from there website

      LifeSafer

      Date: 07/05/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 8:00 PM ************************ calls are sorted the same way, the phone system doesn't know if you have an upcoming payment to get you through quicker.We show you were able to speak to someone the day after you left this review.

    • Shane B

      Date: 06/26/2024

      Customer service is horrible. Use the chat they say. The chat seems to disconnect after they cant find answer to the problem. Happened twice. Phone is even worse. Waited 53 minutes got someone within 2 minutes call dropped. Kinda odd. We know this is a service ONLY because of lobbyists. Getting removed going to **********.

      LifeSafer

      Date: 06/27/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. Ple

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