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Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

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LifeSafer has 123 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 227 Customer Reviews

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    Review Details

    • Brenda O

      Date: 11/08/2024

      I have been on hold for over 3 hours. I am a new client. They put many wrong answers to normal information and I have been unable to get to someone to speak to and chat with.

      LifeSafer

      Date: 11/25/2024

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • Sam F

      Date: 10/30/2024

      DO NOT CONTRACT WITH THIS COMPANY!! They have faulty equipment & the WORST customer service!!!

      LifeSafer

      Date: 10/31/2024

      Were sorry to hear you have experienced a difficult time with your LifeSafer device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive leadership team will be in touch to see how we can help.

    • Dominic M

      Date: 10/24/2024

      Lifesafer is a complete waste of time of money and deeply regret choosing them for my ignition interlock. My main complaint is the fact you spend hours of time trying to get a hold of a customer service representative its like they dont care about your time or trying to solve your problems I feel like they just sit around and dont do anything all day because every time Im on hold its legit an hour and a half wait time just to get in contact with a person and thats after you struggle to get where you need to be with the automated spokesperson its legit ridiculous.

    • Joshua B

      Date: 10/22/2024

      Customer service is horrible, -20 out of 10, They never answer the phone, I've waited over an hour & 1/2 and 2 hours on separate occasions to receive no answer. Everytime I call, I never get an answer, just ridiculous, though they will withdraw money out of your account with no hesitation & have no problem overcharging you. They repeat while on hold their receiving unnormal high calls & your hold time is 10mins or more, more like 2hrs or more. Their machines always malfunctions, but yet gives you violations daily. I've had to sit for 35-50 minutes on the side of the road due to the machine not accepting my blows repeatedly, yet I can't reach customer service, ??????????????. I literally have to leave house 2hrs before any timed meetings. I really wish I would have chosen another company to go with, definitely regret chosen lifesaver, I would not recommend this company to a enemy or the devil, nobody deserves to be treated nor ignored the way they do you, especially when their taking your money. It's very frustrating & awful a company would do their clients like this & allowed to still operate. Someone needs to investigate this company, customer service, and their operation.

      LifeSafer

      Date: 11/25/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. We appreciate you taking the time to provide us with honest feedback and we hope to work hard in the future to help change your mind. 

    • Scott B

      Date: 10/22/2024

      This company is literally ruining my life and I can't even get someone to pick up the phone there. I cant believe they are in business

      LifeSafer

      Date: 11/25/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. We appreciate you taking the time to provide us with honest feedback and we hope to work hard in the future to help change your mind. 

    • Alicia B

      Date: 10/21/2024

      Faulty installation and not calibrated properly. The local service center does not have the time or the hours to correct the issue. They installed a different handset, and the lockout continues within a 2-week period. I've only had the device since October 2nd and it's locked out twice for no recorded violations. It's false advertising with no information on why a device would lockout for not driving the vehicle enough.

      LifeSafer

      Date: 11/25/2024

      Thank you for taking the time to bring this to our attention; we are looking into this matter and a LifeSafer Executive Resolutions Manager will contact you to see how we can make this experience a better one.

    • Jeremy D

      Date: 10/21/2024

      Horrible customer service you will be on hold for hours and they don’t care. Once you tell them how you have been on hold for hours they put you back on hold for another few hours. Completely false advertising when the say they are the best company to work with, I don’t know how they can say that when they never answer. I’ve been stranded on the side of freeways multiple times and it’s always the same story “they have high volume of calls coming in.” I’m sorry but I don’t believe that when I have had to call in the middle of the night due to traveling for work. Worst company to have to deal with. They won’t even rate a star but since you are forced to pick one then fine but in reality they deserve a negative star rating there is nothing great about this company.

      LifeSafer

      Date: 11/25/2024

      We're very sorry to hear of your experiences with our Customer Support Team as well as hardships with your interlock device. Someone from the LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time.

    • Alyssa S

      Date: 10/18/2024

      They over charged me $196.00.
      To even get a hold of anyone is ridiculous. Be prepared to be on home for days. Finally when I did talk to customer service they claimed it was a missed payment from September. I literally have ALL my bank statements and then when “reviewed” it was a payment missing from August. Ok so which one is it ? Funny how all my bank statements show payment for each month but yet I’m still getting overcharged. This company is ridiculous. All these hidden fees and so quick to take your money but not give it back.

      LifeSafer

      Date: 11/25/2024

      We appreciate you taking the time to provide us with honest feedback. Please know that this has been corrected and is showing closed, in good standing, with no balance or equipment owed.

    • Barbara W

      Date: 10/16/2024

      They overcharged me, trying to get the correct bill from them, couldn’t talk to a live person. I had 3 violations and they should’ve charged me $75 for them but they charged one 128.32. also, my start date was August 29, 2024 and they’re going to take it out on October 21, 2024 trying to get a daily cost of it. I have called them numerous times and the whole that I was on for was an hour and 10 minutes one time another time it was 50 minutes and still, nobody answered. The worst customer service I have ever had. By the way I wouldn’t give them a star at all.i think we should get a law suit against them

      LifeSafer

      Date: 11/25/2024

      Thank you for taking the time to bring this to our attention; At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how. We hope to work hard in the future to help change your mind.

    • Alberto G

      Date: 10/14/2024

      I get the point of having the Interlock is to "punish" people.
      But this is the absolute worst company. The fees for everything. Also the worst customer portal that is not accurate. The worst call center where they make you wait for hours.
      For the cost that someone has to spend on this product, they are the worst in every possible metric.

      LifeSafer

      Date: 11/25/2024

      We appreciate you taking the time to provide us with honest feedback. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

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