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Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LifeSafer has 123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LifeSafer

      3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

    • LifeSafer

      4290 Glendale Milford Road Blue Ash, OH 45242-3704

    • LifeSafer

      529 25 1/2 Road Suite B113 Grand Junction, CO 81505

    • LifeSafer

      475 W 115th Ave Unit 1-A Northglenn, CO 80234-3048

    • LifeSafer

      1083 Diplomat Drive Suite 105 I Debary, FL 32713

    Customer Review Ratings

    1.05

    Average of 230 Customer Reviews

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    Review Details

    • Kyle M

      Date: 11/29/2024

      Never can get through either on phone or chat. For 6 weeks we have had all the paperwork to get this removed. Never answer, even after hours of holding. Now asking for refund and authorization to get this removed. ************* . May join others wanting an attorney.

      LifeSafer

      Date: 12/09/2024

      At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how. We appreciate you taking the time to provide us with honest feedback.

    • LeAnne S

      Date: 11/26/2024

      My IID w/ LifeSafer was improperly installed and was draining my battery, purchased 2 batteries in 3 months; had the device removed and put in another car, by a different technician costing another $428, to hopefully solve the problem, which it did. Requested a reimbursement or partial for the original install and the batteries purchased, still no response. Customer service is awful whether calling or chatting. All customer service reps have different answers and are always unsure. They do not document everything only what helps them. We are being held accountable, why are they not being more reliable and being held accountable. Our livelihood is in their hands, just awful. Just a suggestion for others do not sign up for autopay even though you say you have to, they will get more and more of your money. It would be nice if we could file a lawsuit. Thank goodness I only have 4.5 months left.

      LifeSafer

      Date: 12/09/2024

      I'm very sorry to hear of your experiences with our Customer Support Team as well as hardships with your interlock device. Someone from the LifeSafer management team is looking into this and will be in contact with you to see how we can assist.

    • Deisire B

      Date: 11/25/2024

      This company needs a civil lawsuit filed against them. They charge your card 3x more than the payment plan and policy originally set. They do not answer the phone, and after you sit on hold 40+ minutes for a live person they disconnect the line . They wont let the techs calibrate the interlock without you paying extra fees that you were unaware of. They play with your finances and your livelihood . They need to be reported to the state and shut down ! Do not use this company .

      LifeSafer

      Date: 12/09/2024

      We appreciate you taking the time to provide us with honest feedback. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how. We hope to work hard in the future to help change your mind.

    • Harrison S

      Date: 11/25/2024

      Ive experienced numerous faulty devices that had to be replaced causing me time and money.They failed to make me aware that I needed to have a valid drivers license in order to receive credit for having the device installed which costed me over $500.When I spoke with a manager they blamed the state for not making me aware.Every time Ive reached out to speak with a customer service representative it has taken over an hour on hold.

      LifeSafer

      Date: 12/09/2024

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • Allison P

      Date: 11/13/2024

      Im currently sitting in the parking lot of my authorized provider. Its been 1 hour, def more than a ten minute wait. Last time I talked with a rep, it only took 36 minutes, I got here early so I could get my device reset before work and now Im very concerned I wont make it in time. Do I have to call in bc theres no way to know how long this will take? Ive never had this kind of service. Legitimately, I feel like this is being done purposely to collect money, time anything. Id love to switch at this point. I am doing everything to the letter, to comply with my requirements. All I want is to be able to take care of issues with customer care in a timely manner.

      LifeSafer

      Date: 11/25/2024

      Thank you for taking the time to bring this to our attention; we are looking into this matter and a LifeSafer Executive Resolutions Manager will contact you to see how we can make this experience a better one.

    • Sharnell B

      Date: 11/13/2024

      I’m back here again with another complaint about life safer interlock devices. I had a cold last week. The device was not accepting my blows because I was congested. I was charged a violation because of that. Another $100 out of my pocket.
      I tried calling, using the chat feature on the website and multiple email attempts. I have yet to get in contact with someone. I’ve been trying to contact someone for over a week now. No luck.
      This morning I go to start my car to go to work and the device reads “handset base communication problem.” I have no idea what that means. I drive my car last night and it worked just fine. I had to get a new car battery so that shouldn’t be the issue.
      This is extremely unfair. I’m being charged for violations unrelated to my own personal fault. Calling is not helpful. Ubers are so expensive. These devices are so faulty. Ive literally had an issue with it every week since I had it installed. What a mess. I wouldn’t recommend this company to anyone. EVER.

      LifeSafer

      Date: 11/25/2024

      We appreciate you taking the time to provide us with honest feedback. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how. We hope to work hard in the future to help change your mind.

    • Brenda O

      Date: 11/08/2024

      I have been on hold for over 3 hours. I am a new client. They put many wrong answers to normal information and I have been unable to get to someone to speak to and chat with.

      LifeSafer

      Date: 11/25/2024

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • Sam F

      Date: 10/30/2024

      DO NOT CONTRACT WITH THIS COMPANY!! They have faulty equipment & the WORST customer service!!!

      LifeSafer

      Date: 10/31/2024

      Were sorry to hear you have experienced a difficult time with your LifeSafer device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive leadership team will be in touch to see how we can help.

    • Dominic M

      Date: 10/24/2024

      Lifesafer is a complete waste of time of money and deeply regret choosing them for my ignition interlock. My main complaint is the fact you spend hours of time trying to get a hold of a customer service representative its like they dont care about your time or trying to solve your problems I feel like they just sit around and dont do anything all day because every time Im on hold its legit an hour and a half wait time just to get in contact with a person and thats after you struggle to get where you need to be with the automated spokesperson its legit ridiculous.

    • Joshua B

      Date: 10/22/2024

      Customer service is horrible, -20 out of 10, They never answer the phone, I've waited over an hour & 1/2 and 2 hours on separate occasions to receive no answer. Everytime I call, I never get an answer, just ridiculous, though they will withdraw money out of your account with no hesitation & have no problem overcharging you. They repeat while on hold their receiving unnormal high calls & your hold time is 10mins or more, more like 2hrs or more. Their machines always malfunctions, but yet gives you violations daily. I've had to sit for 35-50 minutes on the side of the road due to the machine not accepting my blows repeatedly, yet I can't reach customer service, ??????????????. I literally have to leave house 2hrs before any timed meetings. I really wish I would have chosen another company to go with, definitely regret chosen lifesaver, I would not recommend this company to a enemy or the devil, nobody deserves to be treated nor ignored the way they do you, especially when their taking your money. It's very frustrating & awful a company would do their clients like this & allowed to still operate. Someone needs to investigate this company, customer service, and their operation.

      LifeSafer

      Date: 11/25/2024

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. We appreciate you taking the time to provide us with honest feedback and we hope to work hard in the future to help change your mind. 

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