Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LifeSafer has 123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • LifeSafer

      3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

    • LifeSafer

      600 W 58th Avenue Suite F Anchorage, AK 99518

    • LifeSafer

      5027 List Drive Colorado Springs, CO 80919

    • LifeSafer

      810 South Portland Avenue Pueblo, CO 81001

    • LifeSafer

      4549 Tabor Street Unit D Wheat Ridge, CO 80033

    Customer Review Ratings

    1.05

    Average of 227 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • T. M.

      Date: 12/09/2024

      This company is a sham Unbelievable there are plenty of people to talk to to get you started with their services/equipment but when you are locked out of your car for not humming or breath wrong temp or for an erroneous lock out nobody is there. 2 hour wait times. Supervisors never available to talk to and are unwilling to make adjustments to account even if lock out is not your fault. The first month they replaced my box 6 times because it was faulty. Everytime I pay 225. For the month I get a lockout charge in same month for ****** Please if you want your sanity I beg you not do business with these people. Your driving privileges are on the line...

      LifeSafer

      Date: 01/08/2025

      We're sorry that we didn't provide you with the stellar service on which we pride ourselves. A LifeSafer executive management member is looking into your situation closer to find a solution and will be in contact.

      T. M.

      Date: 01/09/2025

      Someone from lifesaver reached out and she was very helpful She listened to my concerns and also credited my account for some of the errors that occurred because of the equipment She assured me I could reach out to her anytime and **** me her email. So I look forward to see how the last 6monybs goes

    • Jesse W

      Date: 12/06/2024

      This is the worst company I have ever interacted with, stealing money with extra charges problems with there installers breaking dash panels I’ve had two vehicles have issues after having this installed in them not answering chat or phone calls until hours of being on hold, this company needs shut down

      LifeSafer

      Date: 12/09/2024

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • Steph W

      Date: 12/04/2024

      They will charge you 3x more then the monthly service. They will double bill you and charge you the same amount with random charges. This will hit your credit card with no rhyme or reason. Like extra money for setting up an appointment (that I did myself). Violations (which I never had). Missed appointments that never happened. I have had my device for 3months with 5 months of the same charge. DO NOT DO AUTO PAY**** PAY AS YOU GO, and then be prepared to go into battle every 30days. They do not have an accounting department...."its outsourced" lol. However if you are able to get in touch with someone...after hours of hold time. No joke (hours beyond hours of hold time) They will "put in a work ticket for review", lol. Which never gets reviewed, Then you start this whole production over again. Still have yet to get my bill corrected. This company is a joke, taking advantage of people who need this service. I'm not sure who to contact next? If any one has some insight please help.

      LifeSafer

      Date: 12/09/2024

      We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from that team will be in contact with you to see how we can help.

    • Jade L

      Date: 12/02/2024

      I wish I could give less than 1 star! The customer service is the worst of any business ever! Been on hold and waiting to connect to the online chat for over an hour with no response, Ive sent an email but not feeling hopeful that Ill receive anything back! What a joke! The amount they charge is sickening for a legally required service.

      LifeSafer

      Date: 12/09/2024

      Thank you for taking the time to bring this to our attention; we are looking into this matter and a LifeSafer Executive Resolutions Manager will contact you to see how we can make this experience a better one.

    • Kyle M

      Date: 11/29/2024

      Never can get through either on phone or chat. For 6 weeks we have had all the paperwork to get this removed. Never answer, even after hours of holding. Now asking for refund and authorization to get this removed. ************* . May join others wanting an attorney.

      LifeSafer

      Date: 12/09/2024

      At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how. We appreciate you taking the time to provide us with honest feedback.

    • LeAnne S

      Date: 11/26/2024

      My IID w/ LifeSafer was improperly installed and was draining my battery, purchased 2 batteries in 3 months; had the device removed and put in another car, by a different technician costing another $428, to hopefully solve the problem, which it did. Requested a reimbursement or partial for the original install and the batteries purchased, still no response. Customer service is awful whether calling or chatting. All customer service reps have different answers and are always unsure. They do not document everything only what helps them. We are being held accountable, why are they not being more reliable and being held accountable. Our livelihood is in their hands, just awful. Just a suggestion for others do not sign up for autopay even though you say you have to, they will get more and more of your money. It would be nice if we could file a lawsuit. Thank goodness I only have 4.5 months left.

      LifeSafer

      Date: 12/09/2024

      I'm very sorry to hear of your experiences with our Customer Support Team as well as hardships with your interlock device. Someone from the LifeSafer management team is looking into this and will be in contact with you to see how we can assist.

    • Deisire B

      Date: 11/25/2024

      This company needs a civil lawsuit filed against them. They charge your card 3x more than the payment plan and policy originally set. They do not answer the phone, and after you sit on hold 40+ minutes for a live person they disconnect the line . They wont let the techs calibrate the interlock without you paying extra fees that you were unaware of. They play with your finances and your livelihood . They need to be reported to the state and shut down ! Do not use this company .

      LifeSafer

      Date: 12/09/2024

      We appreciate you taking the time to provide us with honest feedback. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how. We hope to work hard in the future to help change your mind.

    • Harrison S

      Date: 11/25/2024

      Ive experienced numerous faulty devices that had to be replaced causing me time and money.They failed to make me aware that I needed to have a valid drivers license in order to receive credit for having the device installed which costed me over $500.When I spoke with a manager they blamed the state for not making me aware.Every time Ive reached out to speak with a customer service representative it has taken over an hour on hold.

      LifeSafer

      Date: 12/09/2024

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • Allison P

      Date: 11/13/2024

      Im currently sitting in the parking lot of my authorized provider. Its been 1 hour, def more than a ten minute wait. Last time I talked with a rep, it only took 36 minutes, I got here early so I could get my device reset before work and now Im very concerned I wont make it in time. Do I have to call in bc theres no way to know how long this will take? Ive never had this kind of service. Legitimately, I feel like this is being done purposely to collect money, time anything. Id love to switch at this point. I am doing everything to the letter, to comply with my requirements. All I want is to be able to take care of issues with customer care in a timely manner.

      LifeSafer

      Date: 11/25/2024

      Thank you for taking the time to bring this to our attention; we are looking into this matter and a LifeSafer Executive Resolutions Manager will contact you to see how we can make this experience a better one.

    • Sharnell B

      Date: 11/13/2024

      I’m back here again with another complaint about life safer interlock devices. I had a cold last week. The device was not accepting my blows because I was congested. I was charged a violation because of that. Another $100 out of my pocket.
      I tried calling, using the chat feature on the website and multiple email attempts. I have yet to get in contact with someone. I’ve been trying to contact someone for over a week now. No luck.
      This morning I go to start my car to go to work and the device reads “handset base communication problem.” I have no idea what that means. I drive my car last night and it worked just fine. I had to get a new car battery so that shouldn’t be the issue.
      This is extremely unfair. I’m being charged for violations unrelated to my own personal fault. Calling is not helpful. Ubers are so expensive. These devices are so faulty. Ive literally had an issue with it every week since I had it installed. What a mess. I wouldn’t recommend this company to anyone. EVER.

      LifeSafer

      Date: 11/25/2024

      We appreciate you taking the time to provide us with honest feedback. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how. We hope to work hard in the future to help change your mind.

    LifeSafer is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.