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Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

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LifeSafer has 123 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 160 Customer Reviews

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    Review Details

    • Dwight D

      Date: 01/13/2025

      Wish I could give less than 1 star for this ripoff of a company. I have been on hold for over an hour and a half, and almost certain to lose my job because no one will answer the phone! Pathetic excuse for customer service!!

      LifeSafer

      Date: 01/21/2025

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our ************************ Someone from the ********************** Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • CoreyW D

      Date: 01/10/2025

      Imposable company. Expect to be on hold for hours. like 3 hours. My last phone call i was on hold for 3 hours and 10min. Then sent to a voicemail. Never talked to a person.

      LifeSafer

      Date: 01/21/2025

      We appreciate your feedback and understand your concerns. We are always striving to become better for our customers, and your feedback helps us to best understand

    • Sabrina T

      Date: 01/08/2025

      Customer Service is horrible! Once your phone number is associated with an active account getting a hold of them is near impossible. I have learned to get in touch with someone quickly you have to call from a number that is not linked to your account. And the online portal is useless. I wish I did some research before choosing this company. If I could choose zero stars I would.

      LifeSafer

      Date: 01/21/2025

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ As we are currently experiencing higher call volumes, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

    • Michael J

      Date: 01/08/2025

      These people are con artist if youre late to get your device calibrated, they charge you an extra $50 on top of the 30 something dollars that you pay every other week. On top of that the device has issues constantly and when you call or you try to get it fixed they never come through on their end. Yes the device is small and compact, but is a complete *** they will overcharge you more than what is stated when you sign up I recommend not getting DUIs but if you do, dont mess with these rip off people.

      LifeSafer

      Date: 01/21/2025

      Thanks for providing this feedback. We are looking into the issues presented here and a LifeSafer management team member will be in touch to see how we can make your experience better.

    • Derek A

      Date: 01/03/2025

      Absolutely the worst company. Dealt with them for 1 yr. Problems with device, tried calling, sat on hold for over 2 hrs. Chat is the same result. Met one of their **** during calibration and he told me my device was faulty! I had been struggling with it for months thinking it was just me.

      LifeSafer

      Date: 01/08/2025

      Thank you for taking the time to provide us with this feedback. We have escalated your concerns, and someone from our executive management team will reach out to see how we can best assist you during this time.

    • Archibald P

      Date: 12/28/2024

      LIFESAFER IS A TOTAL NIGHTMARE! A NIGHTMARE! WHEN FIRST INSTALLED IT WORKED FINE FOR THREE MONTHS! NOW ALL OF A SUDDEN IT DOES NOT WORK AT ALL WHEN I HAVE NOT CONSUMED ANY ALCOHOL! ISNT THAT THE PURPOSE OF HAVING IT ON YOUR CAR??? THEY ISSUED ME A " LOCKOUT" WHICH IS A BOGUS PLOY TO SCAM MORE MONEY OUT OF YOU EVEN THOUGH YOU ARE TOTALLY INMOCENT OF WRONGDOING!! THEY ARE CROOKS AND NEED TO BE INVESTIGATED NOW!!!

      LifeSafer

      Date: 01/03/2025

      We appreciate your feedback and understand your concerns. At LifeSafer, our employees continuously test our units to understand our consumer's experience. Device settings are determined by state regulations, not the interlock industry. LifeSafer's Resolutions Manager is already in contact with Mr ****** regarding this concern.

    • Kevin B

      Date: 12/18/2024

      This system is like a cruel and unusual punishment. I was forced into getting another interlock because “Drager” was no longer being allowed because of fraud.
      So I was forced to get another interlock with in an unreasonable amount of time-which I’m sure everybody can relate. I was never given a contract, They couldn’t install the device in the amount of time that they said, And they gave me a price of $50-$75 a month.
      And I found that all of these things were lies.
      I never had any problems except for maybe once or twice within the few years of Draeger with the equipment.
      Since the installation it was almost monthly, they were changing the handset!! And I had to pay for the service fees!! Also, the device was hooked up to power source that wasn’t reliable. Every once in a while, it would cut out and I would get blamed for it.
      And now they suspended my license for Because of a glitch!!
      I have several witnesses that can attest to this. In the final stages, the device would consistently go off every three minutes- And then give me a violation.
      Then it would go off again-And again.
      Then the violation would disappear!!
      But I am the one negligent?

      LifeSafer

      Date: 01/08/2025

      Thanks for sending your feedback. We'd like to go over the details you described in your review and alleviate your issues so you have the best Ignition Interlock program experience. Someone from management will be reaching out to you.

    • Nathan T

      Date: 12/17/2024

      I have had so many problems with this system from the first week, I have had to pay multiple times outside of lockout or service dates, the previous month I had to go in 3 times and had no resolve to charges that the company's system had wrong. I've had multiple issues with lockout dates being different. Also have had 3 different appointment dates that were set by the system I'm guessing, which I had to pay for missing.
      Contact is almost nonexistent, I have been on the phone attempting to reach someone to rectify these issues in the amount of hours waiting on the phone. Company will not work with you on payment plans. System is faulty and will cost you more than you deserve, this company seems like they take advantage of their clients. In my opinion I would go with another company, from reviews I have read and service techs I have talked to, this company has a tarnished reputation in this field, find a company that will work with you and cares that you are their client.

      LifeSafer

      Date: 01/08/2025

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • Laura M

      Date: 12/09/2024

      Their customer service is horrible and impossible to reach. They don't send a bill saying how much they are charging, they just pull money and then send an invoce after they pull the money explaining why. They also dont say when they are pulling the money. I get a notice saying no upcoming payment due and then today I get a notice saying $147 due today. My reduced fee is $40/month! I have called and was on hold for an hour and then they hungup on me. I've emailed with no response. Their live chat is never answered. Their device is nice and small, but if I can never get a hold of anyone to get help with anything idk if it's worth all of the hassle.

      LifeSafer

      Date: 01/08/2025

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

    • Kel V

      Date: 12/09/2024

      Free installation so they can decimate your wallet for the uninstall (which takes a fraction of the time). Customer service is a joke, spent 3 full days on hold waiting for an agent to speak to when I was having trouble with the device. The device also gives you false fail readings, only reason I know this is because I have been sober for months and it gave me two separate fail readings. Customer service is not helpful if you actually do reach someone. A huge money suck and waste of time.

      LifeSafer

      Date: 01/08/2025

      We appreciate you taking the time to provide us with honest feedback. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how. We hope to work hard in the future to help change your mind.

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