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Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

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LifeSafer has 123 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 230 Customer Reviews

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    Review Details

    • James A

      Date: 01/25/2025

      ***** **.. I wouldn't hire this company to keep the flies off a pile of my *****..... Excuse after excuse after excuse of why they couldn't give him a can of a simple code so he could drive my truck for 5 minutes to diagnose it.... Instead 3 weeks later as it sits it locks out the damn truck... Which then killed my batteries.. so I had to pay to have the truck towed to my residence... The truck has a bad transmission it'll never drive again.. so I would advise you to get a mechanic to come take your device out of my truck at my residence... Cuz I can promise you on everything I'm saying I will not pay a tow truck to drive the truck back and forth all over town so you can get your device... You guys absolutely ignored and refused to do what you're supposed to do... And I can promise you I'm not sitting on the phone another minute I've got hours upon hours upon hours of waiting for one of your flunkies to answer the phone just so they can babble a bunch of ******** and resolve nothing.... My new truck coming this week will not have your device nowhere near it... And I have recorded my last couple of phone calls that I made and how long I sat there for 2 hours and 38 minutes 2 hours and 53 minutes... And I will be seeking legal advice... How is a nationwide if not global business that's open 24/7 have people on the phone for 3 hours before the phone cuts off to start the whole process all over again you guys are pathetic.... And to add insult to injury.. is that redundant and blatant lie of a automated recording that you have to listen to for 3 hours claiming that this is a unusual situation and we might be on hold for more than 10 minutes.... Oh and in some advice.. get some different elevator music.. I feel like I'm in a silence of the lambs movie listening to that ******* Beethoven or whatever the **** it is for 3 hours....

      LifeSafer

      Date: 02/17/2025

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

    • James W

      Date: 01/18/2025

      Worst company ever. On hold for hours. Also gave me a refund on a charge. Then said I have to go to another state to receive it. Total thieves.

      LifeSafer

      Date: 02/17/2025

      We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from that team will be in contact with you to see how we can help.

    • Charles M

      Date: 01/18/2025

      Worst customer service ever. Overcharging me. No one ever answering phone on customer service. Waiting for hours with no answer. No response from ****. No response from sales person via email. I want these removed so I can go somewhere else. I cant even get an appointment set to get them removed. I want somebody from this company to call me or email me.

      LifeSafer

      Date: 02/17/2025

      Thank you for taking the time to bring this to our attention; we are looking into this matter and a LifeSafer Executive Resolutions Manager will contact you to see how we can make this experience a better one.

    • Jessica P

      Date: 01/18/2025

      Everything everyone wrote below and more. This is hands down, the worst customer service I have ever experienced. The devise does not work properly. I am currently on hold, again, it has been over an hour. This is my fourth call, each time I waited over 2 hours. Despite getting through to someone ONCE, and being assured that I would receive a call back, I have not. The company is a scam and should be shut down. One star is too high of a rating, unfortunately it is the lowest rating possible to give.

      LifeSafer

      Date: 02/17/2025

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • Heidi B

      Date: 01/16/2025

      This device has KILLED MY BATTERY in my hybrid car. I asked, SPECIFICALLY, if they are compatible with hybrids.. was told YES!!! Thats a giant LIE!! And, now, they are attempting to charge me TWICE A MONTH, for the service that I was told would be once a month!! They are charging me over $300 A MONTH, FOR THIS DEVICE THAT MAKES MY CAR BATTERY DIE, EVERYDAY!!! WHY IS THIS OKAY?!?!?!!

      LifeSafer

      Date: 01/21/2025

      Were sorry to hear of any hardships with your LifeSafer device. We want to be able to correct the issue for you, so you can get back up and running with confidence and peace of mind. Someone from our leadership team will be reaching out to you to see how we can best assist you with this going forward.

    • Sean A

      Date: 01/14/2025

      Lifesafer claims to offer a superior device in comparison to their competitors, but they are actually offering you a very touchy, very flawed device! First off it's asinine to claim to have the "most accurate device" when it cannot tell the difference between windshield wiper fluid and breakfast pizza or a blood alcohol content over the legal limit! Also let's talk about the ridiculously short wait time between start up test and random rolling tests... for a company built to "keep the roads safe" you sure do create an abundance of distracted drivers with these rolling test (also don't insult our intelligence with a comment like "they're supposed to pull over" You know, I know, your mother's hamster knows that nobody is pulling over to do you random retest)

      LifeSafer

      Date: 01/21/2025

      I'm very sorry to hear of your experiences with our Customer Support Team as well as hardships with your interlock device. Thank you for taking the time to provide us with this feedback. We are always striving to become better for our customers, and your feedback helps us to best understand how.

    • Dwight D

      Date: 01/13/2025

      Wish I could give less than 1 star for this ripoff of a company. I have been on hold for over an hour and a half, and almost certain to lose my job because no one will answer the phone! Pathetic excuse for customer service!!

      LifeSafer

      Date: 01/21/2025

      Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our ************************ Someone from the ********************** Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • CoreyW D

      Date: 01/10/2025

      Imposable company. Expect to be on hold for hours. like 3 hours. My last phone call i was on hold for 3 hours and 10min. Then sent to a voicemail. Never talked to a person.

      LifeSafer

      Date: 01/21/2025

      We appreciate your feedback and understand your concerns. We are always striving to become better for our customers, and your feedback helps us to best understand

    • Sabrina T

      Date: 01/08/2025

      Customer Service is horrible! Once your phone number is associated with an active account getting a hold of them is near impossible. I have learned to get in touch with someone quickly you have to call from a number that is not linked to your account. And the online portal is useless. I wish I did some research before choosing this company. If I could choose zero stars I would.

      LifeSafer

      Date: 01/21/2025

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ As we are currently experiencing higher call volumes, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

    • Michael J

      Date: 01/08/2025

      These people are con artist if youre late to get your device calibrated, they charge you an extra $50 on top of the 30 something dollars that you pay every other week. On top of that the device has issues constantly and when you call or you try to get it fixed they never come through on their end. Yes the device is small and compact, but is a complete *** they will overcharge you more than what is stated when you sign up I recommend not getting DUIs but if you do, dont mess with these rip off people.

      LifeSafer

      Date: 01/21/2025

      Thanks for providing this feedback. We are looking into the issues presented here and a LifeSafer management team member will be in touch to see how we can make your experience better.

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