Reviews

This profile includes reviews for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Kroger Company has 1422 locations, listed below.

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  The Kroger Company

  1014 Vine Street Cincinnati, OH 45202

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  The Kroger Company

  3483 Towne Blvd Franklin, OH 45005

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  The Kroger Company

  120 S Memorial Drive Suite A New Castle, IN 47362-4991

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  The Kroger Company

  1125 W State Boulevard Suite 1 Fort Wayne, IN 46808-3186

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  The Kroger Company

  2730 E Main St Springfield, OH 45503

Review Details

• Review fromEsther P

  Date: 09/15/2024

  1 star
  These stores are gouging the consumer. Other stores charging $4.00 for butter and 2.50 for cheapest eggs, while Kroger is charging 3.79 for cheapest eggs and over $8.00 for pound of butter.
  I hope consumers wake up to these deceptive business practices.

• Review fromChristopher S

  Date: 09/15/2024

  1 star
  Subject: Formal Complaint Regarding Delivery Experience with Kroger Fulfillment Center Driver Brittny on 09/15/2024 Dear Kroger Customer Service Team, I hope this message finds you well. I am writing to bring to your attention a profoundly concerning incident during a recent delivery from your fulfillment center. This particular delivery took place on September 15, 2024, at approximately 8:50 AM at my mother’s condominium. The conduct exhibited by one of your drivers, Brittny, during this interaction, was highly unprofessional, offensive, and a clear violation of Kroger’s core values, which you have prominently displayed as being foundational to your organization’s operations and customer relations. As a loyal customer who has relied on Kroger’s Home Delivery services since the opening of Fulfillment Center 01, my family has always had positive experiences with your company. We have consistently trusted Kroger to provide a seamless, respectful, and supportive delivery process, especially given our specific needs. Unfortunately, this experience with Brittny has left us feeling frustrated, disrespected, and questioning the standards of service we had come to expect from Kroger. The Incident: At around 8:50 AM on September 15, 2024, Brittny, a Kroger delivery driver, arrived at my mother’s condo to deliver groceries. Present at the time were my wife, my mother, and myself. Upon Brittny’s arrival, my wife kindly asked her to bring the groceries up five stairs—just five individual steps—to the entrance of the condo. It is important to clarify here that we were not asking her to navigate flights of stairs or perform any extraordinary physical task. Rather, it was a simple request to bring the bags up a few steps to the door. Brittny cursed and threw the products that we bought stating it was not her job. Please reach out for further details.

• Review fromLeLe R

  Date: 09/12/2024

  1 star
  I have been a customer of Kroger for a year. In August someone used my cards saved on the delivery app and made 2 instore purchases buying giftcards. One purchase was for $31 and the other one was for $36. I called Kroger and was told the cards used did not match cards on my account but the money was taken from my account. I was told to dispute charges which I did. I live in ********** and both purchases were made in store in Cincinnati, OH in the middle of the week. I later had my money refunded by my bank and credit card company. Since this happened I have been treated like a criminal by Kroger and they locked my account so I cannot add a card to purchase groceries. The then had to call call and talk to someone to have it unlocked. I was ensured the issue was solved but tonight I go to order groceries and get the same message. Unable to add card at this time. I called and was told no one was available to help me and was then told it would take up to 2-3 business days to fis my account. I asked to speak with a manager and was told one wasn't available and it would be 1-2 business days before I would get a call from one. I was told by the accounts person when he unlocked my account the first time my account was flagged as the Fraud's account. So I get money stolen from me and then get treated like I'm the criminal. Everyone I speak with can hardly speak English and don't understand what I'm explaining. I believe it was someone in Kroger that hacked my account and it is starting to show. My account is being locked because I won't save a card on my account and why should I for it to happen again. I don't think so. If Kroger cannot solve this issue I will just go with another grocery delivery service. I'm not going to keep putting myself through unwanted stress to give my money to a company that clearly don't want my business.

• Review fromDoug S

  Date: 09/11/2024

  1 star
  Kroger in the local area stopped carrying a certain product that my family now has to stock up on when we travel to an area that has other grocery store chains. I first tried to contact a manager at the local location, with no returned phone calls. I contacted Kroger corporate customer service and was told that the product had been discontinued by the manufacturer. I then contacted the manufacturer and was told by them that that particular product had won multiple awards and was their bestselling product worldwide. Kroger is the only major grocery store in our immediate area, but I prefer not to do business with a place that would have their customer service representatives lie to the customer intentionally.

• Review fromKeiosha B

  Date: 09/10/2024

  1 star
  I put a online order in didnt receive it they lied about me getting a refund its been 30 days still no refund

• Review fromPatrick W

  Date: 09/10/2024

  1 star
  I purchase nine $75 **** gift cards, one $50 **** gift card, and three $100 gift cards from the Villa Park, CA Ralph's/Kroger. The receipt shows that all the cards were successfully activated. When our HOA contest winners with the $100 cards tried to use them, they were refused. I checked only and all of them show $100 in credit on them and that they are valid... I contacted Kroger who immediately told me it wasn't their issue and to contact ****... After contacting ***** they state that the process begins with Kroger... So I contacted them AGAIN and explained the situation. Kroger acknowledged that it was an issue and that I needed to send them pics of the receipt and the front and back of each of the three cards. I did as they asked. A week later I sent a message asking for any updates. I was told that I needed to send the requested pictures that I had already sent them. So I sent them a second time and this time sent it with a receipt required when they received. A few hours later it showed they received it. Another week goes by and same thing, they claim they never received it, along with a long winded attempt to make it seem they were really trying to help me but I needed to send what I had already sent twice before. They finally admitted they did receive the images after I informed them I had proof. Now I can't get an answer from anyone at Kroger... Don't shop at Ralph's/Kroger... After experiencing this and reading the pages of complaints here and elsewhere, I told my wife, we will only buy from ****** ******** from now on.

• Review fromJudy D

  Date: 09/03/2024

  1 star
  I was misled on the ad they have about meat and the weight and it was my bill was way more than what it was when I put the order in online like over $50 and people need to watch their groceries and the receipts because I was well cheated by the Kroger company. Also, when I contacted the company they would not give me a refund and finally they agreed to give me back $30 and they wouldnt put it back into my account which they took out of. They put it on my plus card so I have to spend it at Kroger, so please please be aware of what this company is doing And who they are cheating

• Review fromKenneth D

  Date: 09/03/2024

  1 star
  The Kroger pick up service at Glendale-Milford Rd is absolutely terrible. Twice I had to wait, once for over 1 1/2 hours the first time, then a few month apart I had to wait over 2 1/2 hours with my daughter and her two toddlers. Both times I waited because I used my debit card knew it would be days to weeks before my money was refunded. Also I had no other food options because the food I was waiting for pick up was what I /we needed to eat that night. I will never use their pick up service again. Pick up shouldn't take more than 20 minutes on a bad day. In my opinion. Kroger did give me $20 dollar credits both times, however that is nothing in compensation for the inconvenience. Don't go to Kroger pick up in Woodlawn if you want satisfaction. I would give them a negative star and a middle finger but this app forces you to give at least one star.

• Review fromLynn M

  Date: 09/02/2024

  3 stars
  Kroger’s has raised their prices more than twice as much as they need to. Every time I go in there prices are higher than the last time I was there. Oh and I go every week or so . Why ?? If ******* can keep their prices at a decent rate then why can’t Kroger ????

• Review fromSteven M

  Date: 08/30/2024

  1 star
  99 cent peaches with card, fine print with dig coupon, didnt have glasse so missed. Was charged 2.99 lb well they can keep their 4 dollars, but i will not shop their ever again.