Reviews

This profile includes reviews for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Kroger Company has 1422 locations, listed below.

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  The Kroger Company

  1014 Vine Street Cincinnati, OH 45202

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  The Kroger Company

  14889 N US Hwy 25 E Suite A Corbin, KY 40701-6196

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  The Kroger Company

  P O Box 32680 Louisville, KY 40232

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  The Kroger Company

  559 E. Manhattan Blvd. Toledo, OH 43608

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  The Kroger Company

  381 Market Square Dr Maysville, KY 41056-8721

Review Details

• Review fromJeff T

  Date: 12/01/2024

  1 star
  Kroger offered their Boost membership including ******+/****/****+. They sent me an activarion link that didn't work. I spent 3 hours on the phone between Kroger and ****+ and they both say the other party has the problem and I have to call other party. Meanwhile neither will help resolve and Kroger had my money so they are on the hook to provide the service that I purchased. I simply want the services that I paid for.

• Review fromVictoria P

  Date: 11/30/2024

  1 star
  The worst customer service experience at 17250 Saticoy St, Van Nuys, CA 91406 location. The cashier yelled at me, and cursed me out. I was trying to do an exchange for a product and he was attempting to give me a wrong quantity of the product. The manager on site did not do anything. Still trying to wrap my head around this experience as I have never dealt with such a disgusting customer service. I will file a complaint with the corporate-but based on their abysmal ratings I doubt anything will be done.

• Review fromSandra M

  Date: 11/30/2024

  2 stars
  Call Southaven Goodman Rd store bc of a notice that cucumbers were on recall bc of simanelli. After being disconnected twice finally got some rude female who said if my cucumbers had been recalled the notice would have been on the bottom of my receipt --- seriously? She went further to say there would have been a sign up. Why would Kroger put product out that had been recalled? Customer service definitely needs improvement.

• Review fromForrest W

  Date: 11/29/2024

  1 star
  I called for customer service... 1 for Spanglish 2 for Spanish... I called twice... they could not understand me, nor I them... I asked if I could be transferred to the USA, No.. and disconnected. I had signed up for the $99 trial for Boost... Nov 22 I tried to change to $59 plan. I could not get it done on line....

• Review fromAmy W

  Date: 11/29/2024

  1 star
  Online order placed to be delivered to a family member that insta cart barely fills claiming out of stock. After being notified AFTER CHECKOUT, I immediately call store find out that the products in question were actually in stock and somehow a tip was given to this person in an amount well over the amount of 0 as I tip drivers in cash. So another 9 dollars added to their delivery fee for their third party contractor not doing their job. Reorder the in stock items but for pickup after talking with customer service I was given a credit or was told there would be. I received a call from store saying they were overwhelmed with orders and cannot complete the lease than ten items order that evening, though only 5 in the night at the time and open 5 more hours. But stayed it would be ready at 8 am. Called at 8 am next day called as instructed wasn't ready, called at noon wasn't ready then at 5 pm calling finally the order was ready. Pick up order half again. Of the order was not there. Go back into store and find the items. I called customer service again go through the event to be told again that would have a. Credit 5.00 credit was given, although still charged the 9.95 delivery from the day prior and other 4.95 for fulfilling the order yet was not in the time promised by the store, nor was the second or third approx of time honored plus still having to go back again to same store for the same items claimed to be out of stock and get them myself. 2 days charged over ***** plus tax on for services not done as claimed to be honored in terms and conditions. Lack of care or pride in service let alone unexcusable disregard to honoring terms promised to consumers. This family will not be returning as a patron to such deplorable and unprofessional conduct from the establishment and employees

• Review fromSimone O

  Date: 11/27/2024

  1 star
  Total violation of my rights. Couldn’t find 22801 Harper Ave location, so this will have to do. Meghan L****** is a power hungry sociopath. She lied about me to a supervisor and said I threw a business card in another employee’s face. I seriously am so disturbed by this I don’t feel comfortable with the pharmacy having my information so easily accessible. She denied all services to me and ordered all the other staff not to help me ever again. All I did for her to make her even announce this in the first place was turn away from her because of how disgustingly rude she was being to me every step of the way. This is not the first time I have had difficulties with this particular pharmacist. Except yesterday she took it too far and lied to a supervisor about something I didn’t even do RIGHT IN FRONT OF ME. She whispered this loudly to the supervisor and gave a nasty glare as if she knew I didn’t stand a chance at convincing any other staff or supervisors. That just isn’t okay! If audio and footage are available I do gladly welcome it. It’s funny how they dont put the effort into looking up but they put so much effort into making a fool/embarrassing their customer in front of other customers! No respect for anyone around them what so ever. I can’t believe I handled it as calmly as I did considering how badly all this went down. God forbid a similar incident doesn’t happen when they finally come across the wrong one. You can’t just be throwing around lies and not expect people to feel disrespected and take advantage of. There are so many factors here that seriously need to be addressed. This kind of behavior from employees can’t continue. I have learned my lesson though. START RECORDING. These days your word just isn’t enough. Oh except hers was taken into consideration the second she would say anything. Anything I said I would go into extreme detail unless some idiot was talking over me. The whole thing reeks of fish. My next move is to call customer service but cmon :(

• Review fromRaja K

  Date: 11/25/2024

  1 star
  I felt I was discriminated against because I am Muslims . The customer service lady refused to service me and attended to the customer standing behind me . She told me to wait while she was talking and taking care other customer . She was talking to me very rudely and when I complained to Manager/ supervisor. He totally ignored my complaint. It is always an unpleasant shopping experience when I shop everyone in the store is so mean and disrespectful to me. I hate spending my time and money in the store. That and supervisor should be held accountable. I will definitely file the complaint to **** too and Kroger main office.

• Review fromRania E

  Date: 11/22/2024

  1 star
  Kroger stocks their shelves with ***** ***** pork breakfast sausage that has been thawed and refrozen rendering unable to freeze from their shelf to my freezer! I've bought this brand many times from Kroger with the same results. It will Not freeze!! Kroger also will stock their Freezers with frozen fries that have been thawed out and refrozen! ****** fries, shredded hash browns are refrozen into a solid Ball! This very troubling because it takes from the quality and the sustainability of their products being good and safe for us the consumers!! All buyers beware and file a complaint!

• Review fromTeresa S

  Date: 11/21/2024

  1 star
  Beware! Pork is often bad. We have had to return pork shoulders several times because they were sold to us bad. I’m not sure who their supplier is, but an investigation should be done. People can get very sick. This has happened in Flower Mound, Denton, and Bartonville area. It’s very inconvenient to make a trip to return and feel we should be compensated for our driving time and gas. Apparently the stores take no measures to fix the issue of selling bad pork, because it continues to happen. We are done shopping here!

• Review fromHaley L.

  Date: 11/19/2024

  1 star
  have been going to this Kroger daily for years now. After today, I will never be back. The employee, Ashley with red hair & glasses at the store on 1350 North High St was extremely disrespectful. I have never left a review for anywhere in my LIFE but my experience today was truly insane. After working a long 10 hour shift that my boyfriend picked me up from i wanted a bottle of wine and also had to pick up cat food for my cats. So we go to Kroger since it is only 2 minutes from our house. After scanning my stuff, waiting for ID check, Ashley comes over and asks for my ID, no problem. Then she asks for my boyfriends ID when he’s not even purchasing anything?? He did not have it on him. She said she was unable to sell to us because it’s a new policy where both IDs are needed. This has never happened before but we just decide we will go get his ID since we live right around the block.. I told her we would be back in just a few minutes to grab his ID. This whole interaction she was extremely rude. We come back with his ID in hand, come to get our stuff & rescan it if needed. I asked her if we needed to rescan our things & she said yes. I said ok, where did the things go that we bagged up? She said oh they already put it all back, then just continued talking with her coworkers laughing. Really in less then 3 minutes?? Which no, no one put our things back because I purchased my usual coffee creamer the first time, which it was the last one.. when we go back to grab everything again the coffee creamer is completely gone. So we finally get all of our things again, decided to go to a different self check out and guess what!!!! The person who came to scan our ID only asked FOR ONE OF OURS. You guys can not ID someone who is not purchasing alcohol. If a mom comes in with her kids and purchases beer are you gonna ID her kids? And how is one employee gonna ask for both but not the other?