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Find a Location

The Kroger Company has 2519 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforThe Kroger Company

    Grocery Store
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    In June 2018 Kroger sold its convenience store division to EG Retail, a British based company. Divisions sold include Kwik Shop, Loaf N Jug, Quick Stop, Tom Thumb and Turkey Hill. Kroger no longer handles complaints for these stores. Please click here to read the BBB Business Profile for EG America, EG Retail.
    Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    State of Utah v. Walgreens, Smith's (Kroger), Rite-Aid

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

    On June 28, 2022, the Utah Attorney General's office filed a lawsuit in the Third Judicial District Court in Salt Lake City, Utah alleging that "Smith’s/Kroger failed to report suspicious orders or otherwise control the supply of opioids flowing into Utah. The suit also claims Kroger knew that people were traveling long distances to see prescribers or fill prescriptions; prescriptions were filled for drug “cocktails” known for their misuse potentials, such as oxycodone and benzodiazepine; and customers were receiving multiple prescriptions and paying for them in cash. The suit says Kroger ignored these obvious red flags."

    See all additional business information

    At-a-glance

    Customer Reviews

    1.15/5stars

    Average of 476 Customer Reviews

    Customer Complaints

    1,337 complaints closed in last 3 years

    563 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    The Kroger Company in Cincinnati, OH offers groceries and other consumer goods in stores under 24 different trade names in 35 states.

    Business Details

    This is a multi-location business.

    Find a Location

    The Kroger Company has 2519 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1014 Vine Street, Cincinnati, OH 45202
      BBB File Opened:
      1/1/1949
      Years in Business:
      141
      Business Started:
      1/1/1883
      Alternate Business Name
      • Harris Teeter
      • Loaf & Jug
      • Mariano's
      • Topvalco Inc
      • Roundy's
      • Copps
      • Pick 'n Save
      • Metro Market
      • Mariano's
      • Home Chef
      • Kroger Company
      • Kroger
      • Kroger Floral Delivery Ctr
      • Ralphs Grocery Store
      • City Market
      • Kings Soopers
      • Dillons
      • Smith's Food & Drug Stores
      • Fry's Food & Drug Stores
      • Quality Food Centers
      • Baker's
      • Owens
      • JayC Food Stores
      • Hilander
      • Pay Less Super Markets
      • Gerbes
      • Food4Less
      • Foods Co
      • Fred Meyer
      • Fry's Marketplace
      • Smith's Marketplace
      • Kroger Marketplace
      • Kroger Pharmacy
      • QFC
      • Baker's Plus
      Business Management
      • Mr. J. Michael Schlotman, Executive Vice President/CFO
      • Mr. W. Rodney McMullen, Chairman.CEO
      • Mr. Paul W. Heldman, Executive VP/Secretary/General Counsel
      • Mr. Fred Morganthal, Executive Vice President, Retail Operations
      • Mr. Chris Hjelm, Executive Vice President/Chief Information Officer
      • Mr. Mike Donnelly, Executive Vice President, Merchandising
      • Ms. Sukanya Madlinger, Senior Vice President, Retail Divisions
      • Ann Reed, Division President
      Contact Information

      Principal

      • Mr. W. Rodney McMullen, Chairman.CEO
      Additional Contact Information

      Fax Numbers

      • (513) 782-3359
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      1,337 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/16/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      Kroger has started displaying items with a digital coupon with only the digital price. They do not display the price you will pay if you don’t have a digital coupon. Consequently a customer who is not familiar with digital pricing thinks they are paying one price but when they checkout they are actually paying a higher price. The practice is misleading if not fraudulent. I have registered a complaint at my local store and with Kroger Corporate
      Read More

      Customer Reviews

      476 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Devin G

      1 star

      04/18/2024

      What lowlifes. Kroger stole my email and are now sending spam. There is no way to get rid of it. This comes from Jamaira S****** at Kroger's corporate headquarters.

      Local BBB

      BBB Cincinnati

      BBB Reports On

      BBB reports on known marketplace practices.

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