Reviews

This profile includes reviews for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Kroger Company has 1422 locations, listed below.

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  The Kroger Company

  1014 Vine Street Cincinnati, OH 45202

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  The Kroger Company

  3483 Towne Blvd Franklin, OH 45005

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  The Kroger Company

  6020 Chambersburg Rd Huber Heights, OH 45424

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  The Kroger Company

  2730 E Main St Springfield, OH 45503

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  The Kroger Company

  1125 W State Boulevard Suite 1 Fort Wayne, IN 46808-3186

Review Details

• Review fromAnthony W

  Date: 09/18/2025

  1 star
  I went to the 680 Twin Aire Drive to pay a *** bill and was charged a $2 fee by ****** *. When I informed her that there's no fee for *** payments and showed her my receipt from the previous day, which I paid a $1000 bill and was not charged from a different location; the Manager at the 16th street location informed me that Kroger does Not charge *** customers to pay their bills at Kroger, she become unprofessional. When I ask to speak with a Supervisor, she became agitated mumbling something and then meet with Manager and told him something. The Team Leader ****** came and spoke with me, I then informed him of this situation and showed him my receipt from the previous day: he ignored what I showed and stated that they are the experts. I then asked *****s can you look at the policy you guys have with ***, he then walked off; which was very unprofessional. I left and went to the 16th street location and spoke with the Manager there: Store Leader ****, who informed me that Kroger does not charge customers to pay *** bills. I asked her if she could contact the Twin Aire location and inform the Manager there and she became unprofessional stating she's Not going to contact them over $2. I feel like I was racially profiled thinking I didn't know that she couldn't charge me; so that's free money she can put in her pocket at the end of the day. Now, I wonder how many Kroger customers have been ripped off at this location. I just want my money back and these employees to be dealt with. I feel that I was spoken to treated like this because of the color of my skin. Please, keep me informed of the process and outcome. Thank You for your time and effort.

• Review fromDL T

  Date: 09/17/2025

  1 star
  Ive been without a car for awhile due to medical issues. Ive had to trust Kroger to deliver my groceries and have entered a war with them over the past year. I finally joined the Boost program, since I was ordering at least once a month, and figured it was worth joining the program. Boy was I wrong! Since joining, only 3 of my 12 orders were actually delivered to my house. The delivery pictures showed different houses in the 9 orders that were never delivered. I had to call the Kroger customer service number each time I had a problem, and spent almost an hour each time trying to get help with the problem. I finally lost my temper this week when i watched and waited at the front door to meet the delivery driver.who never showed up. Then I got the text that it was delivered, so I immediately called customer service and canceled my Boost membership after the fool tried refunded my money. I am done with this nonsense and wont shop again ever!

• Review fromMario M

  Date: 09/10/2025

  1 star
  Advertised price in a bottlle of wine was $11.99, at the register I realized they were charging $16.99 - when complained about that, and after a long wait for the clerk to check the advertisement on the shelf, I was told they were making a concession to charge me what it was initially advertised ($11.99) - that blew me off, instead of receiving and an apology for their mistake. I replied saying that they could be sued for this practice, on which another clerk replied that I was speaking with the wrong person and threatened me to talk with their manager. Poor etiquette, and customer management - look for a different store or keep an eye on the items in your ticket - worst experience ever after complaining about a price mistake. *** ******** **** * ******** * **

• Review fromJuTaun L

  Date: 09/02/2025

  1 star
  On 08/30/2025 at approximately 6:30 pm I stopped in the Fry's Food and Drug Store at **** * *********** ** in Phoenix for Bottled water and Ice. I was with 3 other family members who had removed their items from the single cart that we shared and used other self check outs to ring up their purchases and went to stand near the door. When it was my turn, I rang up the 40 pk case of water first, then rang up a box of candy, a lunchable, and 2 pkgs of rolled up salami sticks that I purchased when a somewhat hefty sized red-headed man who was working the self check-outs yells from the middle of the self checkout area, to me at the farthest self check-out from him, "Did you pay for that water"? I replied "yes but I do need a bag of ice". Mind you, he could have seen that the water was the first item that I scanned had he walked over to his self check-out post and read his screen insead of trying to create a false impression about me to other people utilizing the self check-outs. He then proceeds to yell at me how to ring up the ice, then after NOT WALKING OVER TO ASSIST ME WITH THE ICE, or anything else for that matter. He then proceeds to walk up behind me, lean over my shoulder and read my screen to make sure that I rang up all of the items. First of all he was in my personal space, second, again he never offered me assistance like he did the white customers. They weren't yelled at, their items weren't slickly verified, and they were offered assistance. I was racially profiled. My money is hard earned and spends just like everyone else's. I have no need nor desire to steal from this store or any other store for that matter, and this shouldn't be my experience when I shop. This is unacceptable. This Fry's needs to do better. I will be contacting your corporate store as well as filing a complaint with them and the BBB.

• Review fromTasso v.

  Date: 08/30/2025

  1 star
  I was checking out at the Boulder King Soopers on 28th st. When I finished paying, a security guard who was standing near the self-checkout took out his cell phone and took a photo of me before asking to see my receipt. I showed him my receipt and he confirmed I had paid for the 4 items in my hand, and then told me to "go on and get out" when I questioned why he was so concerned with me. I have no issue with him asking for the receipt, but it's a huge invasion of privacy, and frankly quite creepy, to take my picture on his cell phone. The general manager and King Soopers corporate office have refused to do anything regarding this.

• Review fromVan S

  Date: 08/29/2025

  1 star
  This company *****!!!!!!! Even time I check our the prices are wrong!!!!!!! I'm tired of checking the price EVERY TIME I CHECK OYT!!!!!!! THEY ****!!!!!

• Review fromAnthony L

  Date: 08/27/2025

  1 star
  I purchased 30 pack of ****** Beer Aug 21,2025. I drank 8 beers in 2 days I started feeling sick upset stomach an noticed beer was flat an tasted funny an some of cans were flimsy. I took beer back an was told only a 18 pack was refunded since 8 beers were missing not feeling very well I agreed after laying in bed for 2 days with diarrhea I contacted customer service gave them all information store address, serial #, expiration date ,receipt, my information an they keep giving me run around with no help or compensation for being sick 2 days. I regret not going to ER an suing...

• Review fromRonald A

  Date: 08/17/2025

  1 star
  Management at this store is reflected in the poor dress and manners or its employees. The manager does not listen to suggestions and spends most of his time on his cell phone.

• Review fromFredonia P.

  Date: 08/15/2025

  1 star
  Every time I go to this store the employee are rude they dont honor me as a paying customer they hv false advertisement the price said one thing but the register rings up a different price I can go own own I just sick of being treated like Im not the paying customer

• Review fromDara S

  Date: 08/12/2025

  1 star
  Covington Kroger pharmacy manager refused to fill my script cause I was confused about having a script filled my doctor personally talked to a pharmacist on 8-7- 2025 and asked if they could fill a script that was there from May and obviously was told yes I received a text from Kroger confirming the meds was ordered and would be ready on 8-8-2025 for pickup on 8-11 I called to see if it was ready first I was told there was nothing there then it was found but the pharmacy manager says she stopped the order because she didn't know if I wanted it or not so I kept telling her my doctor called it in she kept stating over 5 times your doctor didn't call it in it's from May she's not a mind reader and didn't know if I wanted or not. I kept saying of course I did that's why it was called in she became furious and said she was not ordering it cause the doctor didn't call it in it's from May I said ok let me have the doctor call in a new one since it's from May thinking that's the problem she said they don't need to call it in again cause they didn't know if I needed it I was so confused and still is today so she said she could order it after arguing and yelling for 15 mins I said time when will it be ready she said 8- 12 at 2:00 pm I said fine I do want considering the doctor called it in she said I'm not ordering anything cause u keep saying the doctor called it in you can go to another pharmacy and there's nothing nobody can do to her then she says she seen the order but refused to fill it and even went as far to say I'm lying about receiving the text I said if u had any doubts about me wanting why didn't you just call me instead of just cancelling the order I was told that's not her responsibility I should have called which I did on the 11th which should of told I I wanted it I said somehow this script had to resurface some how for me to get a text of a pickup day and time