Complaints
This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 392 total complaints in the last 3 years.
- 134 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased a package of Tide pods. It said 42 pods included. I, like any other reasonable person, assume that mean I would receive enough laundry detergent for 42 loads. I washed my laundry for a few weeks with one pod per load and found a note in the bottle of the container saying that I'm supposed to be using three pods for each large load. I feel like that is done purposely and I believe if Tide was more motivated by integrity over profit they would do the same they've always done and put on the outside of the box how many loads can be done instead of in a note on the bottom of the inside of the package that you won't see until you're about to run out. I went to their website and chatted with one of their representatives who told me that information is on a sticker on the top of the lid of the container but it is not. I have posted this information with all the necessary pictures on social media and it is picking up attention but I think Tide should know that negative publicity they're getting is justified
Business Response
Date: 11/14/2024
Thanks for reaching out to the Better Business Bureau (BBB) and
Tide. We’re sorry to hear about your disappointment.
The size of the load and level of soil determines how many Tide
pods are needed per load. This is similar to liquid and powdered Tide, as you
would use a different measuring line based on the size of the load, and soil
level. The amount of loads is based on the medium load measurement.
Please know, we have expressed your disappointment with the rest
of our team. To that end, please keep an eye out for an email from us directly
regarding a refund.
We appreciate the opportunity to address your concerns.Customer Answer
Date: 11/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I am not looking for a refund. I'm looking for them to change their false advertising packaging!
Regards,
****** *******
Initial Complaint
Date:11/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 23, 2024, I purchased an Oral B toothbrush, a brand owned by Procter and Gamble. I was not satisifed with the product and called Oral B (************) for a refund. I was told to send in my toothbrush together with my purchase paperwork and they would refund my purchase price. On July 31, 2024, I returned the toothbrush. I paid $229.53. On October 29, 2024, after at least five telephone calls, I received a prepaid **** card for $211.50. I called October 29, 2024, to tell them they had shorted me $18.03. I was told I would receive an email in 3-5 business days. I did not receive an email. I would like my money back.Business Response
Date: 11/12/2024
Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
Were very sorry to hear about your disappointment with your Oral-B toothbrush and your difficulty with our Money Back Guarantee. Although we do not handle submissions directly, we would be happy to assist. Please look for an email from our Oral-B team with further details about how we can assist.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:11/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company's Pantene shampoo is terrible for scalp care! It makes it very dry and flakey!Customer Answer
Date: 11/01/2024
I got it from their website! I want a refund or a voucher for shampoo that claims to fight dry scalp!Business Response
Date: 11/11/2024
Thank you for contacting the Better Business Bureau regarding Pantene. I'm so sorry to hear about your
experience and we understand your concern and I'll be sharing this report with our
Health & Safety Team. We appreciate your bringing it to our attention.
I want to assure you we extensively evaluate our products
for safety, and as part of our ongoing monitoring it's important we fully
understand what happened. Please watch for an email with a link to a
survey that asks for a few more details. In the meantime, we recommend you
discontinue use if the symptoms persist and please save any remaining unused
product and packaging in case we need more information. Also, if needed, you can find the ingredients listed on the outer
packaging or smartlabel.org.It would be helpful if to know more about the product you're using. As background, one of the biggest differences in our many Pantene products is the level of moisturization, you may need a product with more moisture and/or a separate conditioner. Also, please let us know if you typically have dandruff or flakes, as Pantene products do not assist with those.
If you could reply to the BBB with a photo of the version of Pantene you're using, we'll be back in touch.
We look forward to hearing from you.
Customer Answer
Date: 11/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Hello, regarding Complaint ID: ********. The company did not offer a resolution, Just sent a survey that I completed and promised to follow up. Thanks.
Regards,
****** *******
Business Response
Date: 11/22/2024
Hello, please see our previous reply that requires additional information from your.
Kind regards.
Thank you for contacting the Better Business Bureau regarding Pantene. I'm so sorry to hear about your experience and we understand your concern and I'll be sharing this report with our Health & Safety Team. We appreciate your bringing it to our attention.
I want to assure you we extensively evaluate our products for safety, and as part of our ongoing monitoring it's important we fully understand what happened. Please watch for an email with a link to a survey that asks for a few more details. In the meantime, we recommend you discontinue use if the symptoms persist and please save any remaining unused product and packaging in case we need more information. Also, if needed, you can find the ingredients listed on the outer packaging or smartlabel.org.
It would be helpful if to know more about the product you're using. As background, one of the biggest differences in our many Pantene products is the level of moisturization, you may need a product with more moisture and/or a separate conditioner. Also, please let us know if you typically have dandruff or flakes, as Pantene products do not assist with those.
If you could reply to the BBB with a photo of the version of Pantene you're using, we'll be back in touch.
We look forward to hearing from you.Customer Answer
Date: 11/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.We can discuss this further if you provide your email address that gave your previous response. All I received so far was a survey that I already completed.
Regards,
****** *******
Business Response
Date: 11/25/2024
Thanks for writing back. In reviewing our records, you did receive the email as you filled out the medical survey and submitted it back to us, there was nothing additional in the email. I've included our email reply to the BBB below, if you could provide the information requested.
Kind regards.
Thank you for contacting the Better Business Bureau regarding Pantene. I'm so sorry to hear about your experience and we understand your concern and I'll be sharing this report with our Health & Safety Team. We appreciate your bringing it to our attention.
I want to assure you we extensively evaluate our products for safety, and as part of our ongoing monitoring it's important we fully understand what happened. Please watch for an email with a link to a survey that asks for a few more details. In the meantime, we recommend you discontinue use if the symptoms persist and please save any remaining unused product and packaging in case we need more information. Also, if needed, you can find the ingredients listed on the outer packaging or smartlabel.org.
It would be helpful if to know more about the product you're using. As background, one of the biggest differences in our many Pantene products is the level of moisturization, you may need a product with more moisture and/or a separate conditioner. Also, please let us know if you typically have dandruff or flakes, as Pantene products do not assist with those.
If you could reply to the BBB with a photo of the version of Pantene you're using, we'll be back in touch.
We look forward to hearing from you.Customer Answer
Date: 11/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Here is the product. I heard this version causes buildup.
Regards,
****** *******
Business Response
Date: 11/27/2024
We're sorry for any confusion but similar to our Head & Shoulders you reported an issue with our Pantene does not cause buildup. It is possible that you didn't select the right one for your hair type. Based on the online stock photo submitted, we're unable to obtain a production code. If you would please reply with the photo of your actual bottle of Pantene and include your BBB case number ******** either written on the bottle or on a piece of paper int he photo, that would be helpful. Please be sure to also include a photo of the production code from the bottle. Once we get that, we'll be happy to send a $5 off coupon to try another Pantene. Also, please be sure to advise your hair type and the type of buildup you experienced, and we'll be happy to make a recommendation.
Kind regards.
Initial Complaint
Date:10/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
we purchase the OLAY *********** * ******** in *****, while the manufacture date is almost one years ago. We contact OLAY ***** customer service while they reject to replace our product ,it's ridiculous that they don't take any action due to it's OLAY fault ,please assist to resolve this issue ASAP.Business Response
Date: 10/29/2024
Thank you for reaching out and we're sorry to hear of your disappointing experience with Olay. Please know, you've reached North America, we do not have access to the records for consumers in *****, nor information on the products sold there. We have forwarded your information to the team that assist consumers in *****.
Kind regards.
Customer Answer
Date: 10/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.OLAY don't provide any solution to us ,just simply reject to offer the replacement .please reach out to your ***** HQ to investigate the issue and offer the appropriate solution to fix the issue .
Regards,
**** ***
Initial Complaint
Date:10/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned the flosser from order # ****** it was wrong item sent under 60 day money back guarantee I have called them e-mailed them and chatted with them . The bank told me they will not refund the money I have to have Oral B refund it ? I chatted with oral-b yesterday 10/23/2024 and you can see in the attached e-mail they told me there is nothing they can do ? I returned the product proof is attached . I want my $85.99 refunded now it has been long enough . It also cost me $9.03 to return item that was wrong shipped by oral-b now i want that refunded also for a total of $95.03 please make them refund my money this has gone on along time now ! This is like putting a gun to a persons head and robbing them same thing ! **** *******Business Response
Date: 10/29/2024
Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
We are very sorry to hear about your experience and would be happy to assist. The ********** ***** ******** address is not associated with our Money Back Guarantee. If you could provide us with where you came across this address, that will help avoid any future confusion. We have included the correct Money Back Guarantee address below. Finally, if you could provide information showing where your dispute was denied by your financial institution, this will allow us to research things further.
Oral-B Satisfaction Guarantee MBG
PO Box 1108
Dept P19205524
Grand Rapids MN 55745-1108
Again, we are very sorry for your experience. We look forward to hearing from you and appreciate the opportunity to address your concerns.Customer Answer
Date: 10/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.(PLEASE TYPE YOUR REASONS HERE)
Regards,
******* *******
Initial Complaint
Date:10/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased Tide Ultra Oxi Pods. This was my first experience with Ultra Oxi Pods, as I had previously only used regular Tide pods. After using the Ultra Oxi Pods, I noticed a brown/dark blueish stain on a dress shirt. Initially, I didn't connect the stain to the pods, assuming it was just an unremovable stain. However, after the same type of stain continued to appear on multiple dress shirts—I only wash shirts (all light blue color) by themselves, with no other garments, and I never overload the washer and always put one pod in washer per load.—I realized the problem was related to the Ultra Oxi Pods.
I checked online and saw others complaining the same problem, it seems that when pods were not put in the washer before the cloth is the main issue. But nowhere on their container says "put pods before clothing". I have contacted P&G customer service, filed a case with multiple pictures showing the stain on my 4 shirts, with receipt showing a total of $120 replacement cost. After a few weeks, I received a letter saying they determined the stains were not related to tide pods, the stain were pre-existing before the washing. However, what are the chances I have the same type of stain on all 4 of my shirts?? these shirts were worn indoor, often inside of a suit, there were no pre-existing stain on those 4 shirts before washing with Tide Ultra-Oxi pods!! The P&G sent me several coupons ranging from $2-$6 for some other products they are selling (body wash, soaps, etc) along with letter. These coupons are absolutely useless to me. I am extremely disappointed by the Tide UltraOxi Pods, even more, I am disappointed by how P&G handled my case. They should compensate me with the replacement cost of my 4 shirts. More importantly, listening to customers' feedback, let customer know pods need to in before clothing!! P&G needs to realize there are many chats on Reddits and other platforms talking about the tide pods' problem.Business Response
Date: 10/29/2024
Thank you for reaching out to the Better Business Bureau, we're sorry for your experience and the disappointment when the claim was denied. Based on the photos provided, the color and the patterns of the stains would not be expected from Tide. If you would like to return the Tide Pods and the items that are stained via physical damage claim, we'll be happy to reopen you case and do a physical evaluation.
Please let us know if you would like the mailing material sent.
Customer Answer
Date: 11/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.The same type of stain appeared on 4 dress shirts from different loads, each load's clothing content were somewhat different, but the common factor is Tide Oxi pod. Also, I had these 4 shirts for about year and only start to use Tide Oxi Pods ~2-3 monthes, and these stains only occurred after I started using Tide Oxi Pods. To compare, I have used Tide Downy Pods for several years and never had issue, the way I do laundry has not changed, the only thing changed is the Tide Pods. Tide Oxi Pods says it is very effective to remove stains, but may also cause stains from colored clothing to other colored clothing.I have found a website reporting the same issue:
****************
I purchased Tide Oxi Pods from ******, to which I have returned the product as I don't plan to use Tide Oxi Pod again.
I still have the 4 stained 4 shirts and can send to the company if they are willing to pay for the shipping charge.
Regards,
******* **
Business Response
Date: 11/19/2024
Thanks for writing back. Based on the review of the photos, the damage to your items is not expected to be from Tide. We're happy to reopen your claim and have sent material for your to return the shirts and the Tide product for further evaluation, please look for the mailing to arrive in about two weeks. While this is not a guarantee of reimbursement, it is the guarantee of a fair evaluation.
Kind regards.
Customer Answer
Date: 11/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* **Initial Complaint
Date:10/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Used Prilosec OTC for 14 days and it did not work. The box stated money refund guarantee if not worked with no expiration date ( see attached) I sent the proof of purchase with bar code and received answer 2 months later that it was postmarked late where there are no dates printed on the box. Want my refund $11.72Business Response
Date: 10/22/2024
Thanks for reaching out to the Better Business Bureau (BBB) and Prilosec OTC. We’re sorry to hear about your experience.
While we don’t have access to the Money Back Guarantee information here at consumer relations, we’d still love to assist you. Since we value you, please keep an eye out for an email from us directly regarding your refund.
We appreciate the opportunity to address your concerns.Business Response
Date: 10/22/2024
Thanks for reaching out to the Better Business Bureau (BBB) and Prilosec OTC. We’re sorry to hear about your experience.
While we don’t have access to the Money Back Guarantee information here at consumer relations, we’d still love to assist you. Since we value you, please keep an eye out for an email from us directly regarding your refund.
We appreciate the opportunity to address your concerns.Customer Answer
Date: 10/22/2024
Better Business Bureau:
They have promised to send a prepaid refund card in 7 business days.If true then, it OK.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
** ********
Customer Answer
Date: 10/22/2024
Better Business Bureau:
They have promised to send a prepaid refund card in 7 business days.If true then, it OK.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
** ********
Initial Complaint
Date:10/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to submit the rebate form for the Good as Gold Rebate on 9/21 and 9/22 multiple times on ***************** and kept getting this error code "Our Apologies an unexpected error has occurred. Please try again later". This is not an error on my end but on P&G's end with the website as I had tried several devices, cleared cookies, and used different browsers.
I did email P&G about their site being down and included a copy of the time stamped error message from their site altering them that customers trying to enter the rebate can't as their website isn't working. The deadline to submit was 9/22 11:59pm.
PG responded to me via email that they weren't able to help me as rebates must be entered on their site and that they had closed the form on 9/22.
I am owed a $15 **** card rebate as my items totaled over $50 in PG selected brands (see terms and conditions attached).
It isn't a customers fault that PG website was down, I had tried several times prior to the due date, & especially when I brought it to their attention and sent them screenshots of the issue and they have no intention of helping per their email they sent to me.Business Response
Date: 10/18/2024
Thank you for contacting the Better Business Bureau (BBB) and P&G.
We are very sorry to hear about the difficulty you had with our website while submitting your rebate. Although we don't have access to submissions directly, we would be happy to assist. Please look for an email from our P&G team with further details about how we can help.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:10/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got approved for the “Good as Gold” for spending $50 and was supposed to get a $15 prepaid card within 6-8 weeks after I got my confirmation email on August 5. 8 weeks have passed and I still haven’t received the card yet in the mail. I have contacted support twice and have received no response. I would just like to get the card reissued again.Business Response
Date: 10/17/2024
Thanks for reaching out to the Better Business Bureau (BBB) and Procter & Gamble. We’re sorry to hear about your experience.
While we don’t have access to the rebates here in our Consumer Relations Division, we’d still love to assist you. Please keep an eye out for an email from us directly regarding your rebate.
We appreciate the opportunity to address your concerns.Customer Answer
Date: 10/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Customer Answer
Date: 10/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Regarding complaint ********, they have promised to send a gift card to make up for the lost rebate and it should have arrived by their timeline but I haven't received it in the mail. I haven't gotten a response back from P&G and would like to reopen the complaint if possible.
Regards,
***** ***
Business Response
Date: 11/19/2024
Thanks for writing back, please let us know if the prepaid debit card didn't yet arrive and we'll research further with the bank.
Kind regards.
Customer Answer
Date: 11/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:10/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my concerns about the pricing of Procter & Gamble's GilletteLabs products, particularly in ******. I recently purchased disposable razors that cost $10 per blade ($39.99 for a 4-pack) as of October 7, 2024. This pricing can be described as excessive to say the least and raises questions about the fairness and justification behind it.
While I appreciate the coupon I received from your customer service in the past, it did not address the ongoing issue of price increases at retailers. I cannot understand why your disposable razors, which have a known markup of around 5000%, are priced so exorbitantly.
In a market where many alternatives offer similar quality at a fraction of the cost, it becomes increasingly difficult to justify spending such sky high amounts on Gillette products. This disconnect between pricing and consumer expectations has likely contributed to declining sales for the brand.
I genuinely enjoy your products and would prefer to remain a loyal customer. However, the current pricing model is unsustainable for me and many others. I urge your organization to reconsider the pricing strategy for GilletteLabs products to better align with consumer expectations and market realities.
Thank you for your attention to this matter. I hope to see positive changes in the near future.
Sincerely,
****Business Response
Date: 10/15/2024
Thank you for contacting
Gillette. We know that the price of razors is a concern shared by many
consumers and our Gillette team has taken note of what consumers are telling
us.
Every person is unique and has different
preferences and needs when it comes to style, skin AND wallets. That’s why
Gillette offers the widest range of razor options at various price points so
that every consumer can get a comfortable shave at a comfortable price,
regardless of their needs.
We use top-grade steel and enhance our blades
with high-tech coatings which help them cut better and last longer. If you're
shaving 3-4 times per week, your cartridge should last about one month which is
likely cheaper than a competitor brand that recommends changing the cartridge
every week.
Having said that, it is important to remember
that although the retailer will use the manufacturer's suggested retail price
as a guide, ultimately the price they set is at their sole discretion.
Please know we're committed to producing our
products as economically as possible, while at the same time maintaining their
high quality. We also work with retailers to offer special savings that you can
often find in their advertising or direct mail offers. Additionally, you can
sometimes find coupon offers on our Gillette website. Finally, as a gesture of
goodwill, we were happy to send you some high value coupons previously, we’re
sorry we aren’t able to continue doing that.
We do appreciate your loyalty hope the performance you
get from our products encourages you to continue purchasing but we respect every consumer's situation is different.Customer Answer
Date: 10/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I appreciate your detailed response. I must admit I'm a bit dissapointed with your response as I was not looking for a coupon or a freebie (which you implied), I simply wanted to share my story because I feel that I owe it to the brand that I've loved and stayed loyal to for 20 years (since I began shaving).While I don't discredit any of your premium products, I'd like to clarify that even Gillete itself suggests replacing these blades "a couple of times per week" (as directed on several of your social media campaigns). I'm going to pretend that you didn't suggest that your blades are cheaper than your competitors.. mostly for your own sake.The last thing I'd like to say is that you did not send me multiple high value coupons. You sent (and I used) one coupon for $48 which got me a cartidge of 4-blades.
While I understand how the retailer ultimately sets these prices, they're near identical at every single provider which goes to show that the cost to purchase this product (from you guys) is way too high.
As I noted in my initial complaint, you've officially lost me as a customer. I simply wanted to take an opportunity to give you a snapshot from a loyal (former) customer as I'm sure your team has a department that likes to research/investigate the reasons behind your continuous decline in sales volume.
Thank you for your time and I wish you all well.
Regards,
**** *******
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