Complaints
This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 392 total complaints in the last 3 years.
- 134 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a multipack of Puffs Plus facial tissues and one of the boxes in the pack was fully sealed but was empty.
I use puffs plus exclusively as I have a chronic sinus condition that two surgeries have not helped.
Needless to say, I was very dismayed when I reached for the box and it was empty.
I would just like to get a replacement for my empty box.
Business Response
Date: 10/09/2024
Thanks for reaching out to the Better Business Bureau (BBB) and Puffs. We’re sorry to hear about your experience with our rebate, and we’d be happy to assist.
Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this.
Since we value you, please keep an eye out for an email from us directly regarding compensation. In the future, please contact us directly by calling ###-###-#### or by visiting ****************.
We appreciate the opportunity to address your concerns.Customer Answer
Date: 10/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*** ******Initial Complaint
Date:10/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against Procter & Gamble Co., regarding their SK-II skincare products and the handling of my case by their customer service team. I have purchased an SK-II product from an official SK-II store in ***** where I was told that this is a global brand and trustworty. I paid in total $400, the products were Facial Treatment Essence and Advanced Cream. These products are advertised as suitable for any skin type even for sensitive skin. Despite having a normal skin with no allergic issues before after using theirs as directed, I experienced a severe skin reaction, including acne breakouts, redness, and enlarged pores. I contacted SK-II's customer care to report the reaction. They instructed me to return the products for evaluation and asked me to insure the package to cover any potential damage during transit. They told me I would receive a refund or compensation upon receipt and evaluation of the returned products and how much is left. I have all the emails showing these instructions. As guided, I paid an additional $40 for shipping and insurance and mailed the products back. The package was delivered, confirmed by tracking number. After confirming delivery, I contacted customer service multiple times to check the status of my case. Another customer service representative informed me that I had been misinformed and that they could not offer a refund or compensation. They mentioned that they would evaluate the situation and get back to me, but I have not received any further communication. My subsequent emails and calls have gone unanswered, leaving me without the products or any form of reimbursement. In the end I am left with a a total of $440 lost ($400 for the products and $40 for shipping and insurance) and no product in return, additionally I suffered a severe skin reaction due to the use of the product. I have made multiple attempts to resolve this matter directly with SK-II's customer service, over phone and email with no result.Business Response
Date: 10/04/2024
Thank you for reaching out to the Better Business Bureau and our team. We’re very sorry about your experience and understand how upsetting something like this can be. We did share your report appropriately within our company and would like to share some information. o
Please know, safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We're sorry that you're not able to use the products purchased and we were happy to provide you the directive for consideration of a refund, although the purchase was made in April. As shared this week the product return was processed on 9/25/24 and a debit card has been requested for a refund of the products and the shipping. Please know, once a mailing is processed, it can take 2-4 weeks for a decision to be made, but we're glad in this case it was faster. The debit card was requested 10/2/24 and will now go through processing with the bank and should reach you within 10 business days. Please know, processing time at the bank and within the government postal service can take time and while we expect the card to arrive within 10 business days, at times, it can take a few extra days. Since the card was just requested, we recommend waiting until the end of next week to call the number we provided to confirm the ship date with the bank.As always, we appreciate you reaching out and wish you the best.
Initial Complaint
Date:10/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
YOUR CUSTOMER SERVICE REPS ON CHAT ON THE ORAL B WEBSITE ARE USELESS AND SHOULD BE FIRED!!! I need a NEW toothbrush and your products are complete junk and not reliable! This is the second time within 2 years your toothbrushes stop charging! I paid $114.00 for a toothbrush and in less than a year it wont charge anymore! When I reached out to customer service to get a replacement they wasted my time by telling me to fill out a form! Giving me the run around instead of living up to their warranty! Their products are JUNK! IF Oral B does not send me a replacement to my NEW address: * **** ******* *************** ** *****. THEN THEY CAN REFUND ME $114.99 AND I WILL PURCHASE A DIFFERENT TOOTHBRUSH WITH A DIFFERENT COMPANY!Business Response
Date: 10/02/2024
Thanks for reaching out
to the Better Business Bureau (BBB) and P&G. We’re sorry to hear about your
experience with our rebate, and we’d be happy to assist.
While we do not have
access to your rebate information, as this is handled by our Rebate team, we’d
like to look into this. Please note the terms and conditions listed below.
Promotion valid for
purchases made 8/26/24–9/22/24 at ****** (in warehouse and/or online). For
every $100 spent (after discounts, and before taxes and shipping costs; may
submit multiple receipts) on select Procter & Gamble products, get a $25
****** Shop Card. Limit two (2) $25 ****** Shop Cards per Membership Number,
maximum of $50 in ****** Shop Cards per Membership Number.
Please respond with your
receipt so that we can look into your rebate.
We appreciate the
opportunity to address your concerns.Customer Answer
Date: 10/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.WHAT ARE YOU TALKING ABOUT?!
THIS WAS PURCHASED ON THE ORAL B WEBSITE!! DECEMBER 2023! I ATTACHED A SCREENSHOT OF THE ORDER NUMBER FROM MY EMAIL!
DID YOU EVEN LOOK AT THE ATTACHED SCREENSHOTS?! YOUR SITTING THERE TALKING ABOUT ******! WHAT DOES ****** HAVE TO DO WITH REPLACING THE TOOTHBRUSH THAT WONT CHARGE ANYMORE?!
HOW ABOUT REFUNDING MY CREDIT CARD SINCE YOU ARE BEYOND INCAPBLE OF READING WHAT I SAID AND FOLLOWING THROUGH ON YOUR WARRANTY!
REFUND MY CARD AND ILL FIND A DIFFERENT COMPANY THAT ACTUALLY STAND BY THEIR PRODUCTS AND WARRANTY BECAUSE THIS WAS A WASTE OF MY MONEY!
Regards,
**** *********
Business Response
Date: 10/02/2024
Our apologies for replying incorrectly earlier today, see information related to your complaint below.
Thank you for contacting
the Better Business Bureau (BBB) and Oral-B.
We are very sorry to
hear about the issue you had with your rechargeable toothbrush also, please
know that, we will share your disappointment with our warranty process and
policy with the rest of our team. Also, although it is not our policy to
replace the purchase, your feedback regarding this will also be shared with the
rest of our team. As part of our 2-year Service Warranty, it is
required you return the handle and charger to one of the authorized Service
Centers as we shared. They will evaluate the unit and determine if there is an
issue and replace any defective part and return any functioning parts. Please know that our consumers have the opportunity to
print a free return label to the Service Center via our website. We also make every effort to make the turnaround time for
this process as fast as possible.
Because we value you as
a consumer, we would be happy to provide a battery-powered toothbrush for you
to use in the meantime. We would ask that you allow seven to 10 business days
for delivery. Once received, we recommend you
submit your receipt and brush and charger per the Service Warranty and use the
battery-powered toothbrush in the meantime.
Finally, we always
encourage our consumers to familiarize themselves with our warranty process and
other policies before making a purchase. More information about this can be
found by following the link below.
****************
Again, we are very sorry
for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 10/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.--This is the most ludacris response I ever read from a company! You are a bunch of liars. Because It cleared states on your website....(ATTACHED PHOTO FOR PROOF) Warranty lasts for TWO years, and if it's defective during the warranty ORAL B WILL REPLACE IT! It does not charge, I tried every option to fix it and it will not charge!
I will NOT send any personal hygiene product that I use in my mouth in the mail so that others' can be touching it and who knows what they would do. I do not trust something that you use in your mouth to be handled by strangers! That is beyond disgusting and unsanitary! Ever hear of COVID?
So because ORAL B will not stand by their warranty, Just refund my credit card the $114.99 so I can make a purchase with a different company that lives up to their standards...especially their warranty. This is the SECOND TIME this has happened with this toothbrush and this time it did not even last a year. This brand is junk and I will not make a purchase with ORal B again.
I should not have to go through this hassel with a BILLION DOLLAR COMPANY!
Once my card is refunded then I will consider this matter to be closed.
Regards,
**** *********
Business Response
Date: 10/15/2024
Thank you for writing back and again, we're sorry for your disappointing experience.
We'd like to investigate further your mention that the websites states a new brush will be sent. While it is correct, as we replied with previously that if an issue is found in the handle or the charger, a replacement for the defective part will be sent. It does require the unit be returned to the Service Center to test on the parts to determine the defect, and if the unit is within warranty based on the receipt and terms, a replacement for the defective part will be sent. Visit **************** to register for service and print the label.
If you could send us a screenshot of the information you mentioned on the website that is causing confusion, we'll be happy to investigate if there is an outage on our site.
We look forward to hearing back from you.
Customer Answer
Date: 10/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I will be contacting a lawyer at this point. Your customer service is beyond a joke. You don't listen to complaints or resolve them. Your warranty is also a joke! I never had this much of an issue with any other company when it comes to a warranty or replacement. And since you haven't refunded my card and expect me to mail a personal object that I stick in my mouth for others to handle you are out of your minds!!!!! ! I will make sure to get more then $114.99 once I contact a lawyer. I will be spreading the word on this company and you're incompetent employees! I'm done with this company. I will never buy any oral b products or products from proctor and gamble!
Regards,
**** *********
Initial Complaint
Date:10/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought Swiffer Mops, refills and pads. They don't work as described. They advertise money back guarantee but they want the upc code. I threw pkg away, now I just have proof of purchase from ******. That's not enough, nobody holds onto the pkg. I didn't expect any problems since they offer a money back guarantee. Why offer the guarantee if they don't honor it? It's false advertising!Business Response
Date: 10/09/2024
Thank you for reaching out and we're sorry for your continued disappointment with Swiffer. It is important to know, we have our Money Back Guarantee Division and then Consumer Relations, which is our team. If you mailed in and submitted the proper documentation for the MBG, you'll need to work with that team directly. If you do not have the items required for the MBG, then our team would assist. While we don't have access to the Money Back Guarantee Department records, we did review our records in Consumer Relations. We see that you have made multiple reports of issues with Swiffer since this summer, in addition to a report on another P&G and the number of reports exceeds what we feel is reasonable. Based on our records, it appears the same or similar report has been made on the same product more than once. We allowed some compensation to be sent, but in order to consider if we can refund for the mop, you would need to return the unit to us per the letter sent. Please send the receipt and the Swiffer mop to the address below via trackable shipping. You are welcome to include the receipt for the cost of shipping and once received, we'll refund based on the purchase price on the receipt.
Please send it to:
Alta P&G Team
ATTN M*** B- 2nd Floor
*** * ********** **
******* ** *****We look forward to receiving your shipment.
Customer Answer
Date: 04/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Problem:
I bought a Swiffer powder, it doesn't work as advertised. The mop pads don't stay on. P&G will.not send replacement pads or coupons for a replacement.
Desired Resolution:
Exchange
Regards,
*** ********
Business Response
Date: 04/07/2025
Thanks for writing back regarding Swiffer. Unfortunately, the number of reports from your household exceeds what we feel is reasonable. As shared in the letter we provided, you would need to return the device via trackable shipping. Once received and evaluated, we will review for consideration of compensation.
Kind regards.
Initial Complaint
Date:09/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased this unit February 22nd...*** ******* *****. Per Periodontist. Had gum surgery August 5th I've Purchased 60.00 in replacement heads 1 being a specialty head for in-between teeth. I registered the unit but apparently that doesn't activate warranty. The unit won't hold a charge I'm able to use in the a.m. but not the other 2 times afay needed. The company will send me a tracking number to send back I pay all shipping, takes weeks to send ,repair and send back. I was offered a 15.00 coupon to use for throw away unit but that takes weeks to get to you also. I have to purchase? But can't use special head for weeks ? This isn't just a can't brush teeth, this is a medical issue and I found their response to be not helpful at all ! I believe a replacement and I return this one.Business Response
Date: 10/07/2024
Thank you for contacting the Better Business Bureau (BBB) and
Oral-B.
We are very sorry to hear about the issue you had with your
rechargeable toothbrush also, please know that we will share your
disappointment with our warranty process and policy of using the
Service Center with the rest of our team. Please know that, our warranty process is
documented online and we highly encourage consumers to review it prior to
purchase. Our warranty requires you to return the unit for evaluation at a
Service Center, with all parts and the receipt and is good for 2 years based on
the date on the receipt. Using out website, consumers
have the opportunity to print a free return label and we also make every effort to ensure our turnaround time for this process as fast as possible.
Our records also indicate that we have sent a prepaid debit card
that can be used towards a brush to use while yours is at the Service Center. Again, we encourage
consumers to familiarize themselves with our policies before making a purchase.
More information on these policies can be found in the link below.
****************
Again, we are very sorry for your experience and appreciate the
opportunity to address your concerns.Customer Answer
Date: 10/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
For a large company your response is very unusual but maybe thats to be expected, this was required of me by a specialist for medical issues and yes you are sending me a 15.00 card to use towards a purchase of temp brush but no idea when it would be received....I just spent probably 150.00 on your product spent 9.00 to send back the brush after purchase on February 22nd 2024. Not your problem but my surgery cost me 3000.00 so this wasn't a small issue. I realize I'm just a plain old consumer but you never addressed my real issue. Thank you for all you did do
Regards,
***** *****
Business Response
Date: 10/15/2024
Thanks for writing and we're sorry for any confusion. You do not have to pay the cost of shipping the unit back if you use our website to upload your receipt, it will allow you to print a shipping label that will cover the cost of shipping to the Service Center and provides the tracking information, you can also follow the progress of the evaluation. We hope this information is helpful.Customer Answer
Date: 10/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I appreciate your resonse I've already mailed it please see copy of receipt. Because as stated I need it asap for the special brush needed for my treatment. Which was my whole complaint, your 1st response made me feel stupid and unheard. I'm sure you get plenty of complaints but I really needed this brush. But ....
Regards,
***** *****
Business Response
Date: 10/23/2024
Thank you for providing the receipt, we hope this finds you doing well. Please look for a debit card to refund the price of shipping, it should arrive in about three weeks. We truly appreciate you using Oral-B and are sorry for the disappointment our service process has caused.
Please reach out anytime.
Customer Answer
Date: 10/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Thank you could you please let me know the status of my toothbrush? I haven't received any notifications?!
Regards,
***** *****
Business Response
Date: 10/30/2024
Thanks for writing back and I'm sorry you didn't receive notice regarding your Oral-B brush. While you did include your shipping receipt, we were not able to clearly make out the details when zooming in. Can you please reply with the address you shipped it to and the tracking information and we'll be happy to research further.
We look forward to hearing back from you.
Customer Answer
Date: 11/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
Date:09/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sent P&G a receipt totaling $207.17 from ****** expecting a $50.00 ****** shop card. I received a $25.00 card. Their explanation makes no sense. I feel they owe me another $25.00 card. Seems like a rip-off.Business Response
Date: 10/02/2024
Thanks for reaching out
to the Better Business Bureau (BBB) and P&G. We’re sorry to hear about your
experience with our rebate, and we’d be happy to assist.
While we do not have
access to your rebate information, as this is handled by our Rebate team, we’d
like to look into this. Please note the terms and conditions listed below.
Promotion valid for
purchases made 8/26/24–9/22/24 at ****** (in warehouse and/or online). For
every $100 spent (after discounts, and before taxes and shipping costs; may
submit multiple receipts) on select Procter & Gamble products, get a $25
****** Shop Card. Limit two (2) $25 ****** Shop Cards per Membership Number,
maximum of $50 in ****** Shop Cards per Membership Number.
Please respond with your
receipt so that we can look into your rebate.
We appreciate the
opportunity to address your concerns.Customer Answer
Date: 10/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
**** ********Customer Answer
Date: 10/03/2024
P&G asked for my receipt which they already have. They also did not provide a way for me to re-submit my receipt. If they provide me with an email address I will, reluctantly, take a picture of the receipt and send it again. The other option is the US mail. I do not know how to upload. The original receipt was sent by mail to P&G.
Business Response
Date: 10/04/2024
Thank you for writing back and we're sorry for any confusion. Our team is not able to access your rebate submission and had hoped to help you from our team to avoid further delay. If you can reply to the BBB with the photo/s of the receipt/s, we would appreciate it.
Kind regards.
Customer Answer
Date: 10/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
**** ********Did you tell me where to e-mail or mail a photo of the receipt to? If so I misses that information.
Business Response
Date: 10/10/2024
Thanks for reaching back out to BBB and P&G.
You can attach your receipt to the Better Business Bureau website directly. We'll also be sending you an email directly so that you can share it there as well.
We appreciate the opportunity to address your concerns.
Customer Answer
Date: 10/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
**** ********Customer Answer
Date: 10/14/2024
Proctor and Gamble does not really respond to what I say. They seem to be more interested in not honoring their advertisement than in showing integrity to a customer. Based on these observations, and the fact that they seem to need the $25.00, I drop my claim.
Thank you, BBB, for trying to help.
Initial Complaint
Date:09/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This "complaint" is against and about P & G Good Everyday Rebate. I submitted a second receipt for thier rebate program. I have emailed them to check on the status; the last email was Sept 16th. They have not replied on the status about the receipt I upload, nor about the gift card I'm owed.Business Response
Date: 09/27/2024
Thank you for contacting the Better Business Bureau (BBB) and P&G.
We are very sorry to hear of the difficulty that you've had with your receipts. Currently, we do not have record of any uploaded receipts. However, please look for an email from our P&G team with further details about how we can assist. Also, feel free to upload these receipts to the Better Business Bureau website.
Again, we are sorry for this experience and appreciate the opportunity to address your concerns.Business Response
Date: 09/27/2024
Thank you for contacting the Better Business Bureau (BBB) and P&G.
We are very sorry to hear of the difficulty that you've had with your receipts. Currently, we do not have record of any uploaded receipts. However, please look for an email from our P&G team with further details about how we can assist. Also, feel free to upload these receipts to the Better Business Bureau website.
Again, we are sorry for this experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 09/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. P & G has reached out and is investigating. This is causing me stress. So its in P & G's hands. If they want to do the right or wrong thing that's up to them.
Regards,
Ms **** *****Customer Answer
Date: 09/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. P & G has reached out and is investigating. This is causing me stress. So its in P & G's hands. If they want to do the right or wrong thing that's up to them.
Regards,
** **** *****Initial Complaint
Date:09/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company utilize bait and switch tactics, robbing customers. They run campaign to buy their products with promise to return rebate, but their system refuses to accept checks and instead of accepting rebate requests simply waste time of customers.Business Response
Date: 09/24/2024
Thank you for contacting the Better Business Bureau (BBB) and P&G.
We are very sorry to hear about the experience you had with one of our promotions. We are happy to help. In order to assist further, please provide the name of the promotion you participated in along with any documentation such as receipts that you've submitted. Once these are received, we will research things further.
Again, we are very sorry for your experience. We look forward to hearing from you and appreciate the opportunity to address your concernsInitial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Before Septemver 10, 2024, I reported and photographed six always brand sanitary products to the contact us form. I reported the poor performance that each type and size of sanitary napkin had relating to the low quality adhesive and the breaking of some pads. The adhesive on the wrappers were less apparent, too. On September 10, 2024, the first representative offered a $50 prepaid card and I replied with the question of how was the refund amount determined and I mentioned I assumed the refund should have been $70 because the quantity number of the majority of the reported items are over 28. The next two representatives replied with their opinions of my question rather than answering my question. Representative lisa declined my prepaid gift card offer and sent a letter stating tnat I made a high number of reports and that more information is requested for compensation. This statement is a lie. On September 17, I spoke with Anita via phone for always and her demeanor was lisa-like, oddly performative and useless as I requested a supervisor. My report about those items was true and each were bought from physical stores. Procter and gamble has the picture of all six items, and I told Anita that I wouldn't have the receipts for the reported items. The representatives are mean-spirited and lack comprehension skills. Why give an assumption of my dissatisfaction for my question? There was no reply to my latest message in which I stated that Lisa's comments were bogus. I know they won't give the refund or develop comprehension skills. It took three messages to get an answer and I suspect the picgure I uploaded was not reviewed to see each reported always product. Phone number given isn't valid.Customer Answer
Date: 09/20/2024
Procter and gamble representqtive offered and later denied to me a prepaid gift card upon receiving my complaint of six always products. I requested that offer to be restored and increased by ten to cover each reported item.Business Response
Date: 09/20/2024
Thank you for reaching out regarding your report on Always. We're sorry for your disappointment but our company does track reports across all brands and the number of reports received from your household has exceeded what we feel is appropriate. To consider if we can assist with the issue, you would need to return all the products in the single photo you sent us per the letter sent. Our decision will be based on our evaluation of the returned product and what is received. Please be sure to return via trackable shipping and you're welcome to include the receipt for shipping.
We look forward to the return of the products.
Kind regards.
Customer Answer
Date: 09/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.My recent interactions with this entity has not been all complaints and some messages from me were about replacing an expired coupon and me asking a question about the expiration of a bounce product. What Lisa and any other is requesting is impossible at this point because the picture taken showed no remaining products inside the boxes and bags. So, the request is invalid and bogus. If that idiotic request was needed, then the first representative would have requested that information. Lisa felt it upon herself to make me regret asking customer service how was the refund determined. I know the BBB will not and cannot resolve this subject but my complaint is well deserved. My contacting this company was not always for product complaints, so Lisa is lying.
No longer with p and g,
****** ****
Business Response
Date: 09/30/2024
Please know, we're sorry for your disappointment. As a company, we do protect ourselves by monitoring the reports of households and when they exceed what we feel is reasonable, we'll no longer send compensation. We have has multiple people at your residence with the same last name make reports and most recently, the numbers of reports has exceeded what is allowed. You'll note, the Tide report made two days before the Always report was allowed to process. Again, we're sorry you continue to be disappointed and going forward, be sure to retain all products and receipts.
Kind regards
Customer Answer
Date: 09/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.procter And gamble makes PLENTY of bad products. Unfortunately, I bought those I reported. I have the tide receipt as that was one of two most recent purchases. This thing makes many types of products for various uses, so I would have exposure to many of them from various retailers. I will make another attempt to contact the corporate office since dealing with contemptive and vindictive p and g staff has not led to any logical conclusion. Only thing lisa and the other one than gave presumptions of my question is that good help is hard to find.
Regards,
****** ****
Initial Complaint
Date:09/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a bottle of Tide detergent. It smelled funny and had the wrong color. I called Tide ****** and they agreed to send me a prepaid debit card to compensate. It has been 3 months since the initial call and they have been giving me the run-around. It was supposed to the wrong address initially but still I have received nothing. I had requested that they send me an email with my mailing address so I can check and confirm the address. They denied me that but instead gave me the run-around.Business Response
Date: 09/16/2024
Thanks for reaching out to the Better Business Bureau (BBB) and Tide. We’re sorry to hear about your experience with our rebate, and we’d be happy to assist.
Since we value you, please keep an eye out for an email from us directly regarding your refund.
We appreciate the opportunity to address your concerns.Customer Answer
Date: 09/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ****
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