Complaints
This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 392 total complaints in the last 3 years.
- 134 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/16/2024 I received an email that I won the what year are you contest and asked me to fill out the paper with my address on it so I did then 8 hours later got another email that said oops we made a mistake. This is the second time this has happened to me with proctor and Gamble.
Business Response
Date: 12/21/2024
Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50.
Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:12/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12-16-2024 at about 7am PT, P&G emailed me that I had won a year’s worth of Charmin toilet paper, 18 roll mega pack, valued at $410. They directed me to click a link to proceed with claiming the prize. I did so and entered my personal information. About 8 hours later P&G emailed me that they made a mistake and I didn’t win, but that they would send me a $2 coupon. I submitted an online complaint to their company and asked for the original prize they said I won. I haven’t received any reply since.Business Response
Date: 12/21/2024
Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50.
Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 12/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.P&G offered me two coupons good for up to $25 each towards a single item each. This is a a very paltry substitute for 12 packages of 18-roll Super Mega toilet paper. The large rolls similar to the prize package cost much more than $25 at all the stores near me such as ******, *******, *******, **********, ****, **** * ****. The prize they told me I had won is valued at $410, not up to $50. I should receive something valued at $205 at least, half of the original prize.
Regards,
******* *****
Business Response
Date: 01/14/2025
Thank you again for reaching out regarding the
Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you
received was sent to many people rather than a single winner. We apologize for
this inconvenience and know that this is disappointing. We are providing
everyone who received the email in error reimbursement of up to $50. Eligible
consumers can expect these coupons to arrive within the next 6-8 weeks.
Please know that we are putting measures in place to help prevent a similar
situation from happening in the future. Again, we are sorry for your experience
and appreciate the opportunity to address your concerns. Please contact us
directly regarding the reimbursement mentioned above.Customer Answer
Date: 01/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Two $25 coupons is a pittance compared to what was promised in the way of the year’s free TP. Mind you, each coupon is for up to $25 in a single transaction. So you cannot use it for multiple items. Also, they are not arriving for another two months. Who knows what prices will be like then with Traitor Trump manhandling the economy like he did with his ****s into E Jean Carrol? P&G has the Ohio AG in its pocket. It has the FTC in it its pocket. It has the BBB Ohio in its pocket. I demand $150 in coupons!!
Regards,
******* *****
Initial Complaint
Date:12/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a email on dec 16th, 2024, saying I had won, "A Year's Worth of Charmin!
1 FREE 18 pack of Charmin Super Mega for the next 12 Months! ", then later the same day I received a email saying that was not correct and the email was a error.
This is not acceptable, telling someone they won a prize, and then saying they didnt later.
THE ONLY SOLUTION I WILL ACCEPT, IS THE ORIGINAL PRIZE OF "1 free 18 pack of charmin super mega for the next 12 months". NO other response will be accepted. I expect you to ship the 12 18 packs as I was originally told I had one.Business Response
Date: 12/21/2024
Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50.
Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 12/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.that is not acceptable, you said that I would receive one thing, but now say I wont, I said in the complaint, that the free sharmin, was the ONLY response I would accept, furthermore, I received a email regarding the $50, clicked on the link, the web page did NOT work, and I never received the $50 that email said.seems like proctor and gamble loves to LIE to their loyal customers
Regards,
****** ******
Business Response
Date: 01/10/2025
Thank you for writing back to the BBB. We truly
appreciate your patience and I’m sorry but the link for the coupons expired on
1/3/25 but we’re happy to help. Please look for an email from our team directly
to your email address, the email should arrive in the coming days.
Kind regards.Customer Answer
Date: 01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.they did NOT resolve the issue, the original complaint, is they said I would receive a monthly shipment for FREE, then they change their mind, and said they would not be doing that, and would send me a virtually worthless coupon, which I NEVER received.
I simply want what I was promised originally, nothing more, but they refuse to do that.
Regards,
****** ******
Business Response
Date: 01/14/2025
Thank you again for reaching out regarding the
Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you
received was sent to many people rather than a single winner. We apologize for
this inconvenience and know that this is disappointing. We are providing
everyone who received the email in error reimbursement of up to $50. Eligible
consumers can expect these coupons to arrive within the next 6-8 weeks.
Please know that we are putting measures in place to help prevent a similar
situation from happening in the future. Again, we are sorry for your experience
and appreciate the opportunity to address your concerns. Please contact us
directly regarding the reimbursement mentioned above.Customer Answer
Date: 01/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.the company refused to honor their original email for what they were sending me, they outright LIED to me regarding this, furthermore, they contacted me directly and NOT through the BBB, but did so from a "no reply" address, showing their lack of concern to address this. As stated before, the ONLY resolution I will accept, is them to honor their original email that I received from them, unfortunately a multi billion dollar company likes to LIE to their customers, and make empty promises.I guess it's time to cancel my subscription with them, since they refuse to uphold the email THEY SENT.
Regards,
****** ******
Initial Complaint
Date:12/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My girlfriend received an email today stating she won a sweepstakes for a free year supply of charmin toilet paper. She was so excited because she has never won a sweepstakes before. She followed the directions of the email and provided her home address to them. She was then emailed a few hours later with an email titled “Oopsie, we made a poopsie” and they told her that she hadn’t won. To me this seems like a scam to attain your personal information to sell to others and exploit for profit. She was told as a consolation apparently to check her email and be on the lookout for a $2 coupon. This is just another example of ridiculous and unscrupulous business practices in corporate America. The whole thing is just poopsie.Business Response
Date: 12/21/2024
Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50.
Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:12/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I entered a sweepstakes survey that I completed with Charmin, a Procter and Gamble subsidiary company. The reward for a lottery drawing was "1 free 18-pack of Charmin Super Mega Toilet paper for the next 12 months." I received an email notice from Charmin informing me that I have won the sweepstake and I can claim the prize after (1) going on their website and (2) emailing the department that I have won the sweepstake. I completed the steps promptly, and they are documented. The email was an offer because it stated the unit quantity, was sent to my email, and had clear terms of acceptance. My performance was an acceptance because I completed the requirements as described. A valid contract was formed. Then, Charmin breached the contract by sending me an "oopsie, we made a poopsie" email. I am requesting performance: i.e., I want my toilet paper. In contrast to ******* ** *******, this is not mere puffery. This is ultra-strong, evidence-backed, and paper-proof.Customer Answer
Date: 12/18/2024
Thank you for your email. On 12/17/2024, I received an email from Charmin offering two $25 vouchers. Although I appreciate Charmin's effort to correct the mistake, I don't accept it. I have a strong claim against Procter and Gamble, and I'm surprised that the company cannot honor its end of the bargain. My first look into the company's trustworthiness started while watching Undercover Boss. The CEO cared about the employees and ensured quality satisfaction. I don't want to take this claim to court because I want to save us time. I am only willing to accept the agreement. Or a $360 gift card to use on their products. Thank you.
******* *****Business Response
Date: 12/21/2024
Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50.
Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:12/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, December 16th, 2024, Charmin sent me an email to tell me I won their Sweepstakes- where you win free toilet paper for a year. I called them today to ensure it wasn't a scam, and I waited on hold for an hour and 1 minute. The employee told me it wasn't a scam and to follow the prompts that were sent along with the email. Which I did after hanging up.
This evening, I get an email that says "opposite we made a poopsies" they sent out email to people who didn't actually win.
I sent the following email and expect to actually receive the reward and I am so embarrassed I even entered and told my friends and family I won.
Subject: Extremely Disappointed Regarding Winner Announcement
Dear Charmin Team,
I am writing to express my frustration and disappointment regarding a recent incident where I was announced as a winner of Charmin for a Year Sweepstake, only to have that announcement recanted by email. I even called and waited on hold for 1 hour and 1 minute to ensure it wasn't a scam.
This experience has been not only confusing but also deeply upsetting. Announcing someone as a winner, only to take it back, is unprofessional and unfair. I deserve a clear explanation of how this happened and what steps are being taken to address this mistake.
I expect a prompt and transparent response regarding this matter.
Sincerely,
****** *****
###-###-####Business Response
Date: 12/21/2024
Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50.
Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 12/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
As a customer who has contributed to Procter & Gamble’s massive revenue over the years, I am appalled by the blatant disregard shown during the recent sweepstakes scandal. Your handling of this issue is not only disappointing but also a slap in the face to loyal consumers who expect better from a multi-billion dollar company of your size and reputation.
For a corporation that boasts billions in annual profits, it’s alarming to see such little accountability when customers feel cheated or misled. Are we to believe that your bottom line is worth more than the trust and respect of the people who sustain your business?
If Procter & Gamble is serious about retaining its position as a leader in the consumer goods industry, it’s time to step up. They need to honor those who were sent the email and followed the steps to get their reward.
Failing to follow through with integrity and urgency will only alienate the very people who made your success possible. The choice is yours: take responsibility now or watch your reputation erode as customers seek alternatives that value honesty and fairness.
The ball is in your court. I suggest you handle it wisely.
Regards,
****** *****
Business Response
Date: 01/13/2025
Thank you again for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50.
Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. Please contact us directly regarding the reimbursement mentioned above.Initial Complaint
Date:12/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see attached letter. I told the customer service agent I did not have the product anymore. I have a nursery school I do a lot of cleaning with the product I have a lot of kids and when this product was bad I threw it away when I didn't hear from anyone. The product is in the trash. The product is in the trash now. It was defective. Procter & Gamble promised me a gift card reimbursement for my money. I spent $49 on several boxes because I'm always cleaning to make sure my Nursery School is safe and clean. Please make the company make good on their promise thank you.Business Response
Date: 12/19/2024
Thanks for reaching out and we're sorry to hear of your disappointment. In reviewing our records, we see you reported an issue with Bounty purchase on 10/11/24 and a refund via debit card was sent by our team. Then on 10/18/24, there was a report of an issue with Mr. Clean Magic Erasers on 10/18/24 and a refund via debit card along with mailing material to get the products back were sent, although the product was not received as requested which prevents us from doing an investigation to under the issue, a debit card refund was sent. We confirmed the mailings were sent to the same address and they generally, mailing reach consumers within 10 business days. Since you did not receive the second refund we sent, please contact the bank at ************** and the can confirm the shipping date and reissue if needed.
We wish you the best.
Initial Complaint
Date:12/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with Native for a range of deodorants on 21 November 2024. It was being delivered to an address in ********** to be forwarded to my place of residence in *********. The website only allows shipping within the USA - which was met by having it delivered to **********.
On 27 November I received an email from Julia C****** saying she needed to check if sending to a mail forwarder in the USA was within their policy. I looked at their policy and there was nothing mentioned about using mail forwarders.
Despite promising to look into this and provide an update - I am yet to hear back. I told Julia these items were for personal use and I was hoping to have them for Christmas to gift to my husband and children.
I have now asked for the order to me cancelled and refunded since Native are not responding to me and have also not shipped the products.
The order was for $240.24 - so not an insignificant amount of money to hold on to without sending the products.
This is terrible service, I have been a Native customer for a long while. I have arranged delivery to a location within the US - where it goes from there is of no consequence to Native/P&G. Previous orders have been shipped to this address.Business Response
Date: 12/19/2024
Thank you for reaching out to the Better Business Bureau regarding Native, we're sorry for your disappointing experience. Our Order Team is completing a full investiation and we will be in contact when we know more.
We appreciate your patience.
Customer Answer
Date: 12/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.This has been Native’s response for weeks and they still do not resolve the issue. This is a simple situation. Their policy is to deliver within the USA. I have given them an address in the USA - **********. There is nothing in their terms or conditions to exclude delivery to a mail forwarder so they are holding the order without any further action. They also have ignored my requests to have the order either sent or cancelled and refunded in full.
Regards,
********* ********In addition:
Native, Proctor and Gamble and the Better Business Bureau
On 21 November 2024 I placed a $240 order for Native deodorants for my family, to be shipped to an address in **********.
Julia C****** then wrote to advise the order was being held to allow time to check if their policy allowed shipping within the US to a mail forwarder.
After multiple escalations and complaints, including the below email promising a response within 5 business days, I continue to be ghosted.
At the time I placed the order the terms and conditions did not preclude shipping to anywhere in the US - and definitely no separate terms or conditions relating to mail forwarding.
I do find the stalling behaviour to ship or cancel the order somewhat suspicious and did some further research. It seems a class action is being considered following evidence/allegations that Native products contain PFAS and other toxic chemicals. As a lawyer, it now makes sense that you would limit distribution to limit liability. I'll be watching this closely since my family have used Native for years.
It is fair to say I have completely lost faith in the company and the product we came to love.
I demand cancellation of the order and full refund by 7 January 2025 otherwise I will consider options for further action.
Additionally, I would like your written assurance that the deodorant we have ordered and I've had my children use exclusively since they have needed deodorant (since 2017 at ages 7 and 9) are natural as advertised and do not contain toxic substances or forever chemicals such as PFAS.
I will be leaving appropriate product reviews to reflect the poor service I have experienced.
Sincerely
********* ********
Consumer Care wrote:
Hi *********,
Thank you for reaching out to Native! I'm so sorry to hear what happened.
I have reached out to my Store Team to follow up with you. Please expect an email within the next 5 business days.
Thank you again for reaching out to Native! Please feel free to reach back out to us at anytime with any questions or comments.
Best, Cassidy
Need to get back in touch? Please do not change the subject line, just hit reply. This makes sure we receive your message.
Business Response
Date: 01/22/2025
We appreciate your patience and are continuing to work with our Native Team to provide information. We'll be in touch when additional details are provided.
Kind regards.
Initial Complaint
Date:12/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried redeeming my points in my account multiple times. It goes through the entire process, give me a barcode to scan, lets me save it to my ****** wallet. When I go to the register and scan it, it says insufficient funds. I chatted with a representative. C******, and she said she is unable to help me because it won't process an order, and without an order. She can't do anything for me. So she literally leaves me high and dry so she can't help me. I'm just out of luck. I used one expletive not at her but the situation and she instantly disconnected the call. She was looking for a reason to get away because she didn't know how to handle it, as is evidence by her already refusal to help prior to my swear. I want my $10 reward and I want the app fixed so I can redeem the rewards again.Business Response
Date: 12/19/2024
Thank you for contacting the Better Business Bureau (BBB and Pampers.
We are very sorry to hear about the difficulty you had with your Pampers Rewards. Although we do not handle Pampers Rewards directly, we were able to reach out to our Pampers team. After looking into this further it appears that this offer was used at Walmart in ****** ***** on October 24. We also see that this same offer was added to your ******* pay on December 13. Please know that we do not recommend adding these rewards to ******* or ***** pay. Doing so will disable the webpage and may prevent any changes made in the offers section of the webpage from taking effect.
Also, please be aware that, any rewards redeemed in the club catalog will still remain visible to you in my reward section even after use. So, it appears that the offer was declined because, it was mistakenly used twice.
However, because we value you as a consumer, we have added an additional five dollars Pampers cash to your account. Your updated balance is $19.30. We are also providing a replacement offer of $10 as a one-time goodwill.
Again, we are sorry for your experience. We appreciate your loyalty and the opportunity to address your concerns.Initial Complaint
Date:12/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a box of Tampax tampons and today I opened n individually wrapped tampon to discover that it had already been used with blood on it as well. I am highly disgusted and I don’t know what else to do about this.Business Response
Date: 12/15/2024
Thank you for contacting the Better Business Bureau (BBB) and
Tampax.
we are so sorry you had this experience. we are glad you took the
time to get in touch because, we take reports of this nature very seriously..
Nothing is more important to us than the safety of our products
and those who use them because safety is at the heart of all we do. We have
many tests and checks in place to ensure every product arrives in perfect
condition, and we're sorry to hear this situation occurred.
Please know this is not the experience we want with our brand, so
it’s very important for us to understand what happened. In order to investigate
further, we have sent material to get the affected product and its package back
in. This will help our Quality Assurance (QA) Team see what you described so we
can reduce the likelihood of this happening in the future. We truly appreciate
your taking the time to help, and we’ll be looking for the product you’re
sending. You can expect our mailing in the next 7 to 10 business days.
Also, during our initial review of your report, we noticed there
was no production code provided. If you could provide that in advance because,
this is a key piece of information that will assist in our investigation. This
information can be found printed on the tampon wrapper and the bottom of the
box. If you could reply directly to the BBB with this information, that would
be very helpful.
Finally, once the production code and product are received, we
would be happy to share the results of our investigation with you. Please know
that this process can take 12 weeks.
Again, were very sorry for your experience. We look forward to
hearing from you and appreciate the opportunity to address your concerns.Customer Answer
Date: 12/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** **********
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