Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Procter & Gamble Company has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email that I won a year of Charmin toilet paper. It said that I needed to email Charmin and tell them that I won to claim my prize. Procter and Gamble owns Charmin so that is the reason for this complaint. I can show proof that Charmin emailed me that I won but now they are refusing to give me the prize I won. I want my prize that they said I won, I can forward all emails that Charmin sent to me. I just want the prize I won.

  

  Business Response

  Date: 12/29/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. Where is the $50 reimbursement for this? Wil you mail it to me?
  
  
  
  Regards,
  
  
  
  *** ******
  

• Initial Complaint

  Date:12/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, customer service
  *****, a brand under Procter & Gamble, is involved in defrauding me as a consumer. On Thanksgiving, I bought skin care products with a total value of 655. On December 10, it rained heavily that day. When I received the package, the delivery package was slightly damaged. The items inside were missing, and the value of the lost items was 510. I contacted ***** immediately, and they said they would investigate. On the second day, I called the police and obtained a police report. The police officer confirmed the loss of the items after investigation. After learning about the situation, ***** said they would refund or re-ship, and I chose a refund. About a week later, I contacted *****, but they broke their promise and claimed that they investigated the weight of their delivery package and it was correct, and there was no missing delivery. But the key point is that the items in the package were lost because the package was damaged, and they insisted on not refunding. please help me!

  

  Business Response

  Date: 01/02/2025

  Thank you for reaching out and we're sorry your ***** delivery was damaged while at your home. Please know, we are not responsible for items once they reach you and recommend you use a secure delivery location. With that said, we are looking further into this and will be back in touch.

  Kind regards. 

• Initial Complaint

  Date:12/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a sweepstakes with Charmin and I Just received an email a few days ago saying that I won free toilet paper for a year. When I claimed the toilet paper they sent an email back saying that it was an error. Personally I believe I won and they just don't want to pay up. Don't think this is how you should conduct business. Especially if you're a billion dollar corporation.

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 12/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  How easy would it be for a company to just claim that you didn't win when you did. Sounds like an easy way of getting out of giving the winner The promised prize. In retail when there is an error you have to honor it. This is a billionaire company complaining about honoring a $200 prize. No thank you and I don't want your coupons

  
  
  
  Regards,
  
  
  
  ***** ******
  
  

• Initial Complaint

  Date:12/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a email from Charmin stating I won their sweepstakes. Where I won a supply of a year's worth of Charmin,
  1 FREE 18 pack of Charmin Super Mega.
  After I sent my info to them, a few hours later I'm told them made a mistake.
  Then they offered me a $2 coupon, I emailed them stating they should honor the first email stating I won and I would contact BBB and consumer affairs about them. I then got another email offering me two $25 coupons.
  So I called them and spoke to a Ilene, she told me that supposedly that email was sent to several people in error. When I stated they need to honor that first email she said they sent a email with a link to claim the two $25 coupons. I told her I refused to claim those since it's not what I supposedly won.
  I told her I was going to notify BBB and Consumer Affairs about this.
  She abruptly told me to have a nice day and happy holidays, then hung up.

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 01/10/2025

  As I stated, on Dec. 16, 2024 Charmin contacted me via Email stating I won their contest. A few hours after I gave them my information, they decided they made a mistake and refused to hold up to their end of the contest.

  

  Business Response

  Date: 01/14/2025

  Thank you again for reaching out regarding the
  Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you
  received was sent to many people rather than a single winner. We apologize for
  this inconvenience and know that this is disappointing. We are providing
  everyone who received the email in error reimbursement of up to $50. Eligible
  consumers can expect these coupons to arrive within the next 6-8 weeks.
  
  Please know that we are putting measures in place to help prevent a similar
  situation from happening in the future. Again, we are sorry for your experience
  and appreciate the opportunity to address your concerns. Please contact us
  directly regarding the reimbursement mentioned above. 

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear The Procter & Gamble Company,
  
  I am writing to express my frustration with the Braun electric shaver I purchased, as well as the challenges I've faced in trying to reach your customer support team. Not only has the product proven to be unreliable with a disappointingly short lifespan—experiencing issues with the charging mechanism just over a year of use—but I have found it almost impossible to get in touch with your customer service representatives to resolve this matter.
  
  The difficulty in reaching support has left me incredibly frustrated. Given that the product is still under warranty, I would expect a more accessible and responsive customer service experience. This lack of support only compounds the dissatisfaction with a product that should have been more durable and reliable.
  
  I am eager to resolve this issue and hope to hear back soon with a clear path forward for a replacement or repair. I believe that addressing these customer service challenges would greatly enhance customer satisfaction and trust in your products.
  
  Thank you for your attention to this matter.

  

  Business Response

  Date: 12/18/2024

  Thank you for contacting the Better Business Bureau (BBB) and Braun.
  
  We’re sorry about your experience. We do have a two year warranty from the date of purchase for shavers, so long as you have your receipt.  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this.
  
  Below are the steps to check in your product to get repair service under our 2 year guarantee(1 year for Epilators/IPLs).
  
  Prior to Check-In What you will need:
  
  The 4-digit type number for your product. If you are unsure where to find the 4-digit type number, please visit: ****************.
  A digital copy of your receipt that shows proof of purchase within 2 years (1 year for Epilators/IPLs). This is a requirement to participate in the warranty process.
  Ability to print your package label or save to PDF for printing later.  
   
  
  Electronic Check in Process:
  
  Go to: ****************
  Select the category for your product.
  Enter the 4-digit Type number of your product and click “Search”
  Select the product and model number that best represents your product 
  Click "Next".  
  On the "First aid and error analysis" page, you'll find a list of troubleshooting options. In order to proceed, you must click on one of those options and tick "No" next to “Did the solution fix the problem with the device?”
  There will be a pop-up stating "We are sorry that we could not help you yet. Which is your next step?" Click "Send in the product."
  Complete the fields on the "Detailed error description" page and click "Next".
  Click "Please click here to upload documents" and add your receipt. 
  Note only jpg, tif, gif, pdf and png files are allowed
  Click Next
  Complete the "Contact details" page and click "Next". 
  Sending the package:
  
  Any warranty service request must be accompanied by a copy of the original sales receipt. Be sure to keep a copy for your records as well.
  All products sent in must be well packaged and shipped in a box suitable to withstand normal freight handling.
  Please include the shaver and all system components (e.g., charging stand, cleaning center cord, charging ring, cleaning center, etc.) that came with the unit at the time of purchase. Please remove the cleaning center cartridge prior to shipping. 
  It’s very important to include a note with your product including your full name, complete mailing address, phone number, email address and a brief explanation of the problem you’re having with the product.
  It’s very important to include a note with your product including your full name, complete mailing address, phone number, email address and a brief explanation of the problem you’re having with the product.
  
  What you can expect:
  
  Once your product is received, it usually takes only 1-3 days for the repair to be completed. In rare cases a repair may take up to 15 days due to out of stock component.  
  The Service Center will email you with updates once your product is received and when it's ready to be returned with tracking information.
  If the product is determined to be out of the warranty period or the warranty has been voided, a quote for the repair will be sent to you for approval and payment prior to any service
  You can check your status of your repair by going to: ****************
  We are available Monday through Friday, from 8AM-5PM CST. You can call us at ###-###-####, or chat with us by visiting ****************
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
  

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** **
  

• Initial Complaint

  Date:12/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was emailed stating i won a years worth of toilet paper , was told if I replied i would receive the reward. After I sent the email I received an email that said oops you aren't a winner but here is a 2 dollar coupon.

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

• Initial Complaint

  Date:12/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have added email attachments below, I would be surprised if I am the first complaint you receive! I entered a sweepstakes to win free Charmin toilet paper for an entire year with an ARV of $410. I filled out the form as directed To claim the prize and then three hours later, I receive the other attachment below stating they made a mistake. I believe they should Be responsible for Honoring the email that stated I had won.
  
  As I write this, I received another email offering two coupons (up to) $25 which I have attached, Which is better than an insulting two dollar coupon but still not fulfilling the original expectation. I am not even sure where you would get A pack of toilet paper for $25 outside of ***** **** or ****** type stores, and Warehouses like theirs do not accept coupons.

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 12/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I want the original requested amount in the winning email - a pack a month for a year.

   

  
  
  
  Regards,
  
  
  
  ******* *******
  
  

  

  Business Response

  Date: 01/13/2025

  Thank you again for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. Please contact us directly regarding the reimbursement mentioned above. 

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  This offer is no different than the last one I rejected. Please review file for previous rejection reason. 

  
  
  Regards,
  
  
  
  ******* *******
  
  

  

  Business Response

  Date: 01/14/2025

  Thank you again for reaching out regarding the
  Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you
  received was sent to many people rather than a single winner. We apologize for
  this inconvenience and know that this is disappointing. We are providing
  everyone who received the email in error reimbursement of up to $50. Eligible
  consumers can expect these coupons to arrive within the next 6-8 weeks.
  
  Please know that we are putting measures in place to help prevent a similar
  situation from happening in the future. Again, we are sorry for your experience
  and appreciate the opportunity to address your concerns. Please contact us
  directly regarding the reimbursement mentioned above. 

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  This is the third time I’m responding to the same offer. The First, second, and third offer are all the same and I am not accepting the offer of $50. P&G needs to be held responsible for recklessly sending out winning emails. Offering customers 10% of what they were told they were going to receive is not acceptable. Your first ridiculous offer on the “Oopsie Poopsie” email was an absolute insult and I’m sure you received outrage from that.  You should be held liable for your actions, and I certainly hope & assume actions were taken to ensure this doesn’t happen again. 

  
  
  Regards,
  
  
  
  ******* *******
  
  

  Customer Answer

  Date: 01/22/2025

  
  I rejected the offer three times and I’m now being told my case is closed. It appears from the form I was just emailing back-and-forth between the Company on behalf of BBB and the offer was the same all three times from them. Did anyone from BBB attempt to call and negotiate a better offer?  I actually used to work for the BBB a long time ago, and our general process was to contact the business over the phone and mediate. 
  
  Either way, if that is the case, I’d rather receive the $50 rather than nothing, I can no longer go on the site to accept since the case was closed. 
  
  Please advise
  

  
  

  

  Business Response

  Date: 01/22/2025

  We appreciate your
  patience, please contact us directly at Charmin at ###-###-#### or by
  email at Contact
  Us By Email at Charmin.com.

  
  We look forward to hearing from you.

  
  

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  
  I had already contacted them via the website and via email several times before I went to you guys.
  
  
  Regards,
  
  
  
  ******* *******
  
  

  

  Business Response

  Date: 01/24/2025

  We're sorry for any confusion. The two emails we have from you were on 12/16/24, after that, we sent an email with a link for consumer's who received the email, explaining the situation and offering a link for the $50 in coupons. The link did expire in early January, so to receive the coupons, you would need to reach out to us directly again.

  We appreciate your patience. 

• Initial Complaint

  Date:12/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello.
  
  I entered a charmin bear contest on line. Yesterday, i was notified that i won free charmin mega rolls for a year. All i had to do was go on line and confirm by email address. I did that. Later, i was notified that it was a mistake. The mistake was the false email and false contest and false advertising on the the part of P&G. I am requesting they honor the prize that they said i had won. thank you

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 12/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.  The business created a contest. They notified me as a winner of the contest. A lousy coupon that probably won’t work, does not meet their legal requirements. They need to honor my email stating that I won the contest. Thank you.

  
  

  
  

  
  
  
  
  
  Regards,
  
  
  
  ******* *******
  
  

  

  Business Response

  Date: 01/14/2025

  Thank you again for reaching out regarding the
  Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you
  received was sent to many people rather than a single winner. We apologize for
  this inconvenience and know that this is disappointing. We are providing
  everyone who received the email in error reimbursement of up to $50. Eligible
  consumers can expect these coupons to arrive within the next 6-8 weeks.
  
  Please know that we are putting measures in place to help prevent a similar
  situation from happening in the future. Again, we are sorry for your experience
  and appreciate the opportunity to address your concerns. Please contact us
  directly regarding the reimbursement mentioned above. 

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  This is an unacceptable response. They need to honor their notification.
  
  
  Regards,
  
  
  
  ******* *******
  
  

• Initial Complaint

  Date:12/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/16/2024 I received an email that I won the what year are you contest and asked me to fill out the paper with my address on it so I did then 8 hours later got another email that said oops we made a mistake. This is the second time this has happened to me with proctor and Gamble.

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

• Initial Complaint

  Date:12/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-16-2024 at about 7am PT, P&G emailed me that I had won a year’s worth of Charmin toilet paper, 18 roll mega pack, valued at $410. They directed me to click a link to proceed with claiming the prize. I did so and entered my personal information. About 8 hours later P&G emailed me that they made a mistake and I didn’t win, but that they would send me a $2 coupon. I submitted an online complaint to their company and asked for the original prize they said I won. I haven’t received any reply since.

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 12/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  P&G offered me two coupons good for up to $25 each towards a single item each.  This is a a very paltry substitute for 12 packages of 18-roll Super Mega toilet paper.  The large rolls similar to the prize package cost much more than $25 at all the stores near me such as ******, *******, *******, **********, ****, **** * ****.  The prize they told me I had won is valued at $410, not up to $50.  I should receive something valued at $205 at least, half of the original prize.  
  
  
  
  
  Regards,
  
  
  
  ******* *****
  
  

  

  Business Response

  Date: 01/14/2025

  Thank you again for reaching out regarding the
  Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you
  received was sent to many people rather than a single winner. We apologize for
  this inconvenience and know that this is disappointing. We are providing
  everyone who received the email in error reimbursement of up to $50. Eligible
  consumers can expect these coupons to arrive within the next 6-8 weeks.
  
  Please know that we are putting measures in place to help prevent a similar
  situation from happening in the future. Again, we are sorry for your experience
  and appreciate the opportunity to address your concerns. Please contact us
  directly regarding the reimbursement mentioned above. 

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Two $25 coupons is a pittance compared to what was promised in the way of the year’s free TP. Mind you, each coupon is for up to $25 in a single transaction. So you cannot use it for multiple items. Also, they are not arriving for another two months. Who knows what prices will be like then with Traitor Trump manhandling the economy like he did with his ****s into E Jean Carrol? P&G has the Ohio AG in its pocket. It has the FTC in it its pocket. It has the BBB Ohio in its pocket. I demand $150 in coupons!!  
  
  
  
  
  Regards,
  
  
  
  ******* *****