Business Profile

Check Cashing Services

Check N Go

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

177 total complaints in the last 3 years.
29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a monthly agreement to pay back a payday loan to Check N Go in $75.00 installments. I called them on 03/25/24 to make my monthly payment of $75.00. The representative Marlin B. Stated Check N Go sold my information to a third party. I was furious since I had set up an agreement with the Check In Go. I was never notified by Check N Go of them selling my information to a third party. Can you investigate this company since it looks like they are selling customers information to benefit them and make money.
Business Response
Date: 03/27/2024
To Whom It May Concern:
We want to thank *** **** ******** for contacting Check 'n Go
regarding her account. We understand that there is some confusion with the
terms and conditions of her loan. We completed an investigation into the matter
and advise *** ******** had taken a payday loan on 9/12/2023 in the amount of
$255. The check for that loan was deposited. On 10/16/2023 *** ******** took
another payday loan in the amount of $255 then agreed to an Extended Payment Plan (EPP). *** ******** missed the first payment of the EPP on 1/09/2024 for $75. At that time, the payment for the 9/12/2023 returned. That resulted in *** ******** having two open defaulted loans. No payments have been made since 1/20/2024 towards either loan.
Since neither loan has been paid in full, both loans have now been sold to ********** ******* ********. They can be reached at ###-###-####.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:03/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone calling me threatening me about some Check N Go ###-###-#### that i owe money too. I have never even heard of Check n Go and i absolutely never borrowed money. I stopped her her name was Amber W******* supposedly - i said wait what who are you calling about and she threateningly - i am not going to argue with you i will send to courts because all the Evidence states you owe this money - Do not question me - i told her to leave me alone i dont owe the money and she said well you can fight with the courts. I do not know who these people are and i definitly do not owe them money. She was menacing and clearly trying to scare me into something - not sure what as I hung up. this call was 03/15/2024 at 9:36 am eastern time
Business Response
Date: 03/19/2024
To Whom It May Concern:
We want to thank *** **** ******** for contacting Check 'n Go regarding calls she has been receiving from someone claiming to be a representative of Check 'n Go. We completed an investigation into the matter and advise we confirm there are no accounts matching *** ********* information in our system.
Thank you for sharing this information and we will certainly forward it on to our Fraud Department. We do not conduct business in this manner.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:03/13/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just got a letter from
******** ***** *****
****** ** **** ** ***** ************* ******* *****
They claim that I owe Check N Go $1,170.61 but they will settle out of court for $395 if I pay by March 15, 2024. I never took out any loan and they refuse to tell which Check N Go location it is. I believe that someone inside of the organization is selling people information. I do not intend on paying any of this BS, and I’m hoping they take me to court. This is mail fraud since they are using the USPS to commit a crime
Business Response
Date: 03/14/2024
To Whom It May Concern:
We want to thank *** ****** ******** for contacting Check 'n Go regarding his previous account. We understand that there is some confusion with the terms and conditions of his loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to ****** **** ******** on 03/26/2015 with a balance of $125.95. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** ******** since the date of sale.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 03/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Please note I never took out any loan on 3-26-2015. Please sent me a copy of the loan agreement, a copy of my ID or the Check N Go location that I might dispute in person.
Sent from my ******

Regards,

****** ********

Business Response
Date: 03/18/2024
To Whom It May Concern:
We want to thank *** ****** ******** for contacting Check 'n Go regarding ID Theft. We completed an investigation into the matter and advise *** ********** case has been opened and forwarded to the appropriate department. We ask for his patience while the concern is being reviewed. If necessary, we will reach out to him at the contact information provided to discuss the case.

For any additional correspondence, please refer to the Case number **************.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 03/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** ********
Customer Answer
Date: 03/28/2024
I just want to see the original paperwork on this case and my signature. I want to know which Check N Go location.
Business Response
Date: 04/09/2024
To Whom It
May Concern:
We would like to thank
*** ******** for contacting Check ‘n Go regarding regarding the collections mail he has received from someone claiming to be associated with Check 'n Go.
Our Fraud Team
completed an investigation into the matter and determined there was fraudulent activity associated with *** ********** account. We have notified our Collection Department to cease all
collection activity currently ongoing against *** ********. Any calls or written notification he received in the past
will cease. If his account was reported to any of the credit reporting
agencies, the tradeline will be removed.

*** ******** will be receiving an official letter from our
Fraud Team detailing their findings. He
can present that confirmation letter of the identity theft to the credit reporting
agencies to request removal of any inquiries associated with this account. If he has any additional questions or needs
additional assistance, we encourage him to contact us by calling ###-###-####
where we will be happy to assist however we can.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 04/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********
Initial Complaint
Date:03/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Check N Go sold my debt to Frontier Legal Group. First and foremost they are way past the statute of limitations on collecting debt in the state of Ohio and Texas. Secondly in 2018 I filed for bankruptcy. Which all my debts were discharged. I am currently protected from collections under my chapter 13 bankruptcy. Which check n go and frontier legal group did not submit a claim nor did they contact the attorney that’s representing me in my case.
Business Response
Date: 03/08/2024
To Whom It May Concern:
We want to thank Ms. ******* ****** for contacting Check 'n Go regarding her account. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to United Debt Holdings, LLC on 05/30/2016 with a balance of $503.01. For any questions or concerns, please contact the Third-Party agency directly at ************* We would have no additional information as we are not the current owner and have not contacted Ms. ****** since the date of sale.

Sincerely,
Customer Advocacy Team
********* ******* ** ***** ** **
**** *** *****
*********** **** **********
Customer Answer
Date: 03/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

******* ******
Initial Complaint
Date:02/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have never done any business with Check N Go. On behalf of Check N Go, I have been pursued twice by collection/arbitration companies to pay loans that were fraudulently taken out in my name. Check N Go clearly did not investigate the applicants as they should have. Check N Go made the mistake at least twice (to date 27 Feb 2024 that I am aware of), once in 2015 and again in 2016. In 2019 I received a collection notice and paid $500 to avoid legal complications. Then again, in 2024 I received another collection notice and paid $352 to avoid legal complications. Check N Go business practices lack thoroughness in applicant scrutiny and lag significantly in time (years!). Check N Go needs to reimburse me and go after the fraudulent applicant(s).
Business Response
Date: 03/01/2024
To Whom It May Concern:
We want to thank *** **** ******* for contacting Check 'n Go regarding ID Theft. The Company has investigated this complaint and offers the following explanation: we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. If the Fraud team determines that there was potential ID theft, a case will be opened, and the fraud analyst assigned to the case will reach out to *** ******* to discuss the details of the investigation. If the case is confirmed to be fraud, Check 'n Go will work with *** ******* to remove any information from his credit file associated with the matter.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 03/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not YET resolve my complaint. For your reference, reasons for rejection are included below.
Please note that I am NOT REJECTING the response that Check N Go provided. Check N Go has referred the matter to their fraud department. That is a reasonable, expected and welcome, action on the part of Check N Go. I will provide my final response after I learn of their findings. Also, if Check N Go needs any further information from me to assist in their fraud investigation, I will be cooperative. It is important to both Check N Go and myself that the perpetrator(s) of the fraud and theft be exposed and prosecuted. They have done damage to both Check N Go and myself.
I reiterate to Check N Go that, I have never done business with Check N Go.
Again, I am pleased to learn that Check N Go is pursuing a fraud investigation. I look forward to their results.

Regards,

**** *******

Business Response
Date: 03/22/2024
To Whom It May Concern:
We want to thank *** **** ******* for contacting Check 'n Go regarding his account. We completed an investigation into the matter and advise the case is being reviewed by the Fraud Team, and they will contact *** ******* directly with their results.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 03/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
CheckNGo fraud department contacted via phone. They were most helpful and were investigating further. Final results of the investigation are still pending.

Regards,

**** *******
Initial Complaint
Date:02/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter from ******** ***** ***** claiming i had a debt not paid off with Check N Go claiming I committed wire fraud. This debt was paid off years ago and when brought up they immediately said they would mark it as zero. This is extremely suspicious and wrong. They should not be contacting me or looking at my credit
Business Response
Date: 03/05/2024
To Whom It May Concern:
We want to thank *** ***** ******* for contacting Check 'n Go regarding his previous loan. Our records indicate that the loan defaulted and was sold to ******* ******* *********** *** on 05/19/2017 with a balance of $965. We have forwarded *** ********* feedback to that agency about the calls he has been receiving. We suggest speaking directly to the Third-Party agency at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** ******* since the date of sale.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:02/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company called and stated that I have a loan with check n go and they are trying to take me to court for money I have never gotten or applied for..I have never in my life even been in a check n go so this is fraudulent..I want them to stop contacting me and remove me from what ever list they found me on
Business Response
Date: 02/26/2024
To Whom It
May Concern:

We would like to thank
Ms. ********** for contacting us regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm that there are no records in our system that match the personal information Ms. ********** provided within her complaint. Although we can advise the calls she is receiving are fraudulent, unfortunately we cannot prevent her from receiving them- as they are not originating from our business or an affiliate. If the calls continue, we would urge Ms. ********** to file a complaint against the company contacting her directly.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********
Initial Complaint
Date:02/15/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my serious concern about the disclosure of my nonpublic information to credit bureaus, resulting in inaccuracies on my credit report. This situation has caused me significant financial and emotional distress.As stipulated in 15 USC 1681 Section 602, I assert my right to financial privacy and expect my information to be handled with confidentiality.Furthermore, 15 USC 1681 Section 604(a)(2) underscores that a consumer reporting agency cannot share account information without my written instructions, which have not been provided.I have identified discrepancies on my credit report originating from CHECKNGO/AXF, adversely affecting my financial well-being. I urgently request the correction of these inaccuracies.Additionally, I would like to remind you of 15 USC 1666(b), which prohibits creditors from treating payments on a credit card account as late under specific circumstances.For your reference, my account details are as follows:Account Number: *******I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns may lead to legal action. I anticipate your prompt response and resolution.Thank you for your immediate attention to this matter.Sincerely,******* *****
Business Response
Date: 02/20/2024
To Whom It
May Concern:

We would like to thank
Ms. ***** for contacting Check ‘n Go regarding her concerns associated with information reported to credit bureaus. We
understand that there is some confusion regarding permissible purpose and information we report to credit bureaus.. We completed an investigation into the matter and can confirm that Ms. ***** obtained an installment loan on 7/9/2019 in the
amount of $800.00. Our records indicate that loan defaulted and was sold to National Management Recovery Corporation on 6/22/2020 with a balance of $1436.88.
When an applicant applies for a loan with Check ‘n Go, as part of the credit application, Check ‘n Go will validate information using Third-Party resources such as credit reporting agencies. The disclosures for the loan application advise the customer that their credit will be validated. After validation and review are complete, Check ‘n Go will notify the applicant whether they qualified for a loan product. The completion of a credit application is considered Permissible Purpose according to the Fair Credit Reporting Act. The company respectfully declines the request to have the credit inquiry removed as it was associated with the credit application. The voluntary signature on the credit application is an acknowledgment that the company has the authorization to utilize third-party resources, such as credit reporting agencies, to complete the underwriting for the credit application.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
Cincinnati, Ohio **********
Initial Complaint
Date:02/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received a letter from Check n Go stating notification of lawsuit and civil complaint from Frontier Legal Group. They want to charge me over $9,000 and pay in the next 2 days. I have not requested or used an installment loan since I was employed and that was over 10 years ago, and certainly not for that amount. I would like to get this resolved. Thank you.
Business Response
Date: 02/20/2024
To Whom It
May Concern:
We would like to thank
Ms. ***** for contacting Check ‘n Go regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm that Ms. ***** obtained an installment loan on 6/19/2014 in the amount of $3,725.00. Our records indicate the loan defaulted and was sold to ****** **** ********, LLC on 9/23/2015 with a balance of $4,568.01. For any questions or concerns regarding the loan we would advise Ms. ***** to contact the Third-Party agency directly at *************** We would have no additional information to offer as we are not the current owner of her debt and have not contacted her since the date of sale.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********
Customer Answer
Date: 02/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Called third party business “Debt Withholdings LLC” at number given; Answering machine stated company is out of business.
kind
Regards,

******* *****
Initial Complaint
Date:02/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received the notification that there is a new credit alert on my credit report. It is from check and go and it is for over $4,000. I went back to my records I also went back through an email that are address (listed above that that I rarely use and I see that they started sending me emails In September of 2023. I have had no dealings with check and go since around 2018 or so.

I had previous payday loans with them of up to $250 only. I could not qualify for a larger loan. I would get emails asking me if I wanted to convert to a larger installment loan. But I could not qualify they told me that I could not get approved for a loan that large. So I never got a loan, installment loan that was over $4,000 from this company. They are now coming after me and ruining my credit and stating that I received a loan for them for over $4,000. I had not received anything from them until September of 2023 in this email listed above. I want this removed because this is not true This is not accurate and I feel like they're just trying to get money from me. Money that I have never borrowed from them. The most I could qualify for was $250 because of what I was earning.

The last transaction I had with them was in June of 2019. And that was for the $250 loan.
Business Response
Date: 02/06/2024
To Whom It
May Concern:

We would like to thank
*** ******** for contacting us regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go. We have completed a preliminary investigation and would like to advise that the matter has been referred to our Fraud team for an official investigation. Once the Fraud team has completed their investigation, they will notify *** ******** of their results; either by letter or email. If the Fraud Analyst assigned to her case needs additional information, they will reach out to her directly. Additionally, if the case is confirmed for fraud, Check ‘n Go will work with *** ******** to remove any information from her credit file associated with the matter.

In the meantime, if *** ******** would like to contact the Fraud Department directly, she may call ###-###-#### and one of our associates will be able to assist her.
Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 02/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I am very dissatisfied I am still awaiting some sort of response from someone and at this time I have not received anything.

Regards,

***** ********

Business Response
Date: 03/01/2024
To Whom It May Concern:
We want to thank *** ***** ******** for contacting Check 'n Go regarding ID Theft. The Company has investigated this complaint and offers the following explanation; The loan in question has been reviewed by the company’s Fraud department and has been determined to be accurate and not a result of ID Theft. The Fraud department notes that the funds were sent to a bank account known to belong to *** ******** and payments were made. The consumer information provided in this complaint matches the company’s records for the loan. The company respectfully declines the request to have the credit file removed as it has been determined to be accurately reported. Attached she can find the letter sent by our Fraud Team.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 03/15/2024

I received a response from the company stating that they show the money was delivered to a bank. They did not show any proof that it was delivered to me at all as it was not received.
This issue is still unresolved

Thank you
***** ********
Business Response
Date: 03/18/2024
To Whom It May Concern:
We want to thank *** ***** ******** for contacting Check 'n Go regarding her account. We completed an investigation into the matter and advise the funds from the loan in question were deposited into a ***** ***** ending in ****. *** ******** had previously used this account multiple times. Several payments were made on this loan using this account as well. If *** ******** would like to supply a bank statement for this account showing transactions from 6/19/2019 through 6/30/2019 we would be happy to review further.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454

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Check N Go is NOT a BBB Accredited Business.