Business Profile

Check Cashing Services

Check N Go

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Complaints

This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

197 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received a letter from Check n Go stating notification of lawsuit and civil complaint from Frontier Legal Group. They want to charge me over $9,000 and pay in the next 2 days. I have not requested or used an installment loan since I was employed and that was over 10 years ago, and certainly not for that amount. I would like to get this resolved. Thank you.
Business Response
Date: 02/20/2024
To Whom It
May Concern:
We would like to thank
Ms. ***** for contacting Check ‘n Go regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm that Ms. ***** obtained an installment loan on 6/19/2014 in the amount of $3,725.00. Our records indicate the loan defaulted and was sold to ****** **** ********, LLC on 9/23/2015 with a balance of $4,568.01. For any questions or concerns regarding the loan we would advise Ms. ***** to contact the Third-Party agency directly at *************** We would have no additional information to offer as we are not the current owner of her debt and have not contacted her since the date of sale.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********
Customer Answer
Date: 02/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Called third party business “Debt Withholdings LLC” at number given; Answering machine stated company is out of business.
kind
Regards,

******* *****
Initial Complaint
Date:02/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received the notification that there is a new credit alert on my credit report. It is from check and go and it is for over $4,000. I went back to my records I also went back through an email that are address (listed above that that I rarely use and I see that they started sending me emails In September of 2023. I have had no dealings with check and go since around 2018 or so.

I had previous payday loans with them of up to $250 only. I could not qualify for a larger loan. I would get emails asking me if I wanted to convert to a larger installment loan. But I could not qualify they told me that I could not get approved for a loan that large. So I never got a loan, installment loan that was over $4,000 from this company. They are now coming after me and ruining my credit and stating that I received a loan for them for over $4,000. I had not received anything from them until September of 2023 in this email listed above. I want this removed because this is not true This is not accurate and I feel like they're just trying to get money from me. Money that I have never borrowed from them. The most I could qualify for was $250 because of what I was earning.

The last transaction I had with them was in June of 2019. And that was for the $250 loan.
Business Response
Date: 02/06/2024
To Whom It
May Concern:

We would like to thank
*** ******** for contacting us regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go. We have completed a preliminary investigation and would like to advise that the matter has been referred to our Fraud team for an official investigation. Once the Fraud team has completed their investigation, they will notify *** ******** of their results; either by letter or email. If the Fraud Analyst assigned to her case needs additional information, they will reach out to her directly. Additionally, if the case is confirmed for fraud, Check ‘n Go will work with *** ******** to remove any information from her credit file associated with the matter.

In the meantime, if *** ******** would like to contact the Fraud Department directly, she may call ###-###-#### and one of our associates will be able to assist her.
Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 02/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I am very dissatisfied I am still awaiting some sort of response from someone and at this time I have not received anything.

Regards,

***** ********

Business Response
Date: 03/01/2024
To Whom It May Concern:
We want to thank *** ***** ******** for contacting Check 'n Go regarding ID Theft. The Company has investigated this complaint and offers the following explanation; The loan in question has been reviewed by the company’s Fraud department and has been determined to be accurate and not a result of ID Theft. The Fraud department notes that the funds were sent to a bank account known to belong to *** ******** and payments were made. The consumer information provided in this complaint matches the company’s records for the loan. The company respectfully declines the request to have the credit file removed as it has been determined to be accurately reported. Attached she can find the letter sent by our Fraud Team.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 03/15/2024

I received a response from the company stating that they show the money was delivered to a bank. They did not show any proof that it was delivered to me at all as it was not received.
This issue is still unresolved

Thank you
***** ********
Business Response
Date: 03/18/2024
To Whom It May Concern:
We want to thank *** ***** ******** for contacting Check 'n Go regarding her account. We completed an investigation into the matter and advise the funds from the loan in question were deposited into a ***** ***** ending in ****. *** ******** had previously used this account multiple times. Several payments were made on this loan using this account as well. If *** ******** would like to supply a bank statement for this account showing transactions from 6/19/2019 through 6/30/2019 we would be happy to review further.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:01/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been receiving calls from a man who states his company is *** and tells me I owe money to Check and Go. Never used this company. I would like this to be cleared up immediately. I do not see it on my credit report. This individual is very rude.
Business Response
Date: 02/05/2024
To Whom It
May Concern:

We would like to thank
*** ******* for contacting us regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm that there are no loans or applications in our system that match the personal information she provided within her complaint. Although we can advise the calls she is receiving are likely fraudulent, unfortunately we cannot prevent another company from contacting her. If the calls continue, we would suggest filing a complaint against the company calling her directly. We would like to thank her for sharing this information with us and will certainly forward it over to our Fraud Department.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:01/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have just finished an application and got approved not to long ago. I even got the email, it's been a few days and I have yet to receive the funds into my account. I don't want to be charged for something that hasn't even been deposited if it won't be. I need the help but I don't want to be charged for it if it's not in my account. I've been checking for two days now and still nothing has appeared.
Business Response
Date: 02/05/2024
To Whom It
May Concern:

We would like to thank *** ***** for contacting Check ‘n Go regarding their recent loan application. We completed an investigation into the matter and can confirm that Jae submitted their online application on Sunday, January 28th 2024. We only process applications during business hours which are Monday - Friday. Jae's application processing would have begun on Monday, January 29th at the earliest, and funds would have been deposited into their account on Thursday, February 2/1/2024 at the latest. If Jae has not received funds, we would encourage them to contact our Online Customer Service Department at ###-###-####, and one of our friendly agents will be able to assist them with researching the issue. It is important to remember that daily interest will not start accruing until money has been deposited into a bank account.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:01/18/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’ve been getting calls from a mediation service trying to collect money from a place called check n go. I have never gotten a payday loan from them. Now they are threatening to take me to court for money I don’t owe.
Business Response
Date: 01/25/2024
To Whom It
May Concern:

We would like to thank
*** ***** for contacting us regarding the collection calls he has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and can
confirm that there are no loans or applications in our system that match the personal information *** ***** provided in his complaint. Although we can advise the calls he is receiving are more
than likely fraudulent, unfortunately we cannot control the communication practices of other companies, and do not have the
ability to force a third-party to stop contacting him. If the calls persist, we would recommend filing a complaint against
the company contacting him directly. We would like to thank *** ***** for sharing this information with us and we will certainly forward it over to our Fraud Team.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 01/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:01/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
in 2019 I had a payday loan from Check N go. They were notified of the bankruptcy and provided the attorney's information. They continued to call me afterwards tryingt o collect. I filed a complaint through the ** Dept of Insurance and Finance. Check N go then apologized and sent a letter stating they would cease activity. Now forward 5 years later i get a call from ****** recovery services collecting for Check N GO. 1 check n go shouldnt be collecting on accounts discharged in bankruptcy. 2. if it was sold to a collection company a. it shouldnt have been b. they should be able to comunicate that to me. On Jan 9th I had conversation with check n go they claim to have no record of the transaction or account. I asked their colletion agency to validate the debt as allowed by the FDCPA they said burden a proof is on me because they ave my social and anme of my employer.
I expect to one know the name of the agency they sold the debt to and a physical mailing address that i may send a certified letter too. I do still have a copy of the original agreement as well as the letter from and to the department of insurance and financial services.
I was threatened with jail as apparently they are using a third party that is india or over seas. This is illegal the number they are calling from is ###-###-#### the collection agency is ****** recovery services also out of ohio.

please provide the validation of debt and the contact information to the company you sold the debt to. the date the debt was sold. Was it before or after you were notified of bankruptcy procedings. I WOuld like some one to reach out to me from the corprate office as I have called and left a message on Mr davis cell phone.

I am willing to proceed legally if they refuse to provide te information and buy back the debt imediatly along with confirmation they will cease and desist all activity. I will mail you a copy of he letters and cancelled checks I don't have a scanner at home.
Business Response
Date: 01/24/2024
To Whom It
May Concern:

We would like to thank
*** *********** for contacting us regarding the collection calls he has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and can
confirm there are no loans or applications in our system (past or present)
that match the personal information *** *********** provided in his complaint. Although we can advise the calls he is receiving are more
than likely fraudulent, unfortunately we cannot control the communication practices of other companies, and do not have the
ability to force a third-party to stop contacting him. If this type of contact continues, we would recommend filing a complaint against
the company contacting him directly. If *** *********** would like to provide us with copies of documentation confirming his previous loan activity, we would be more than happy to investigate his claims further. If he has any additional questions or concerns, *** *********** can contact our Online Customer Service Department at ###-###-####, and one of our agents will assist him as best they can.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:01/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They offer an extended payment plan for my state after you have had 3 consecutive loans with them. I have borrowed from them consecutively since September and so I am currently on my 5th loan. I called to request the payment plan and they denied my request stating I have not had consecutive loans as they weren’t requested within 7 days of each other. Last month their website had issues while I was trying to submit my application and I had to have them withdraw it and resubmit it several times. This was not an error on my part and I explained it wasn’t fair for them to hold that against me. They also made me wait to reapply in October. I believe they intentionally make it more difficult for consumers to reapply so that they will not be eligible for the repayment plan that allows consumers a chance to get caught up and escape the payday loan scheme. They are using predatory lending practices by not having more options for consumers to get ahead. I have had 8 loans with them throughout this year allowing them amble opportunity to collect interest and fees from me.
Business Response
Date: 01/24/2024
To Whom It May Concern:

We would like to thank Ms. ******* for
contacting Check ‘n Go regarding her previous loans. We understand there
is some confusion surrounding consecutive small loans in the state of Indiana
and the requirements associated with extended payment plans.
The State
of Indiana defines a consecutive small loan as “a new small loan agreement that
the lender enters into (with the same borrower) not later than seven (7)
calendar days after a previous small loan made to that borrower is paid in
full.” Indiana small loan regulation states that once a borrower has
entered into an initial small loan followed by three (3) consecutive small
loans, the lender is required to offer the borrower an extended payment plan
for the third, fourth or fifth consecutive small loan. This is required
unless the borrower has defaulted on a previous small loan and is only valid
until the borrower reaches five (5) consecutive small loans.
Furthermore, Indiana Code § 24-4.5-7-401
states “If five (5) consecutive small loans have been made to a borrower after
the borrower's initial small loan, another small loan may not be made to that
borrower within seven (7) days after the fifth consecutive small loan is paid
in full. After the borrower's fifth consecutive small loan, the balance must be
paid in full.” This is often referred to as a cooling-off period.

Our records show Ms. ******* did have five
consecutive loans; however, she failed to initiate an extended payment plan
before the fifth loan was paid in full. As such, due to the mandatory “cooling
off period” she was required to wait 8 days to receive another loan. Per the
regulation, Ms. ******* will need to have three consecutive loans before she’s
eligible for an extended payment plan again and may initiate it on the third or
fourth loan, or before the fifth loan is paid in full.

This regulation was created and implemented
by the State of Indiana. Check ‘n Go is required to entirely adhere to these
requirements. As a result, we respectfully decline Ms. ********* request
to compensate her financially. If she has any additional questions or concerns,
we would encourage her to contact our Online Customer Service Department at
************* and one of our friendly agents will be able to assist her.

Sincerely,

Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********
Business Response
Date: 02/15/2024
To Whom It May Concern:

We would like to thank Ms. ******* for contacting Check ‘n
Go regarding her previous loans, and her request to obtain an extended payment
plan. We understand there is some confusion surrounding the terms and
conditions of the extended payment plan, as well as the regulatory requirements
we must adhere to. We completed an investigation into the matter and have
provided Ms. ******* with multiple detailed responses, and we would like to
acknowledge that Ms. ********* claims of predatory lending and intentionally
being denied an extended payment plan are not true.

We would like to reiterate that the regulatory requirements
of Indiana Extended Payment Plans are put into place by the Indiana State
Legislature, and we are required to adhere to those requirements in full. This is not a matter of corporate
policy. We are legally prohibited from
issuing an Indiana Extended Payment Plan to customers who have not met the
required criteria. These criteria were conspicuously disclosed to Ms. *******
within the Loan Agreement she signed prior to accepting her loan, and we have
included them below for reference.

Consecutive Small Loans: “Consecutive small loan” means a new small
loan agreement that the lender enters with the same borrower not later than
seven (7) calendar days after a previous small loan made to that borrower is
paid in full.

At
the time you enter the third, fourth, or fifth consecutive loan, the lender is
required to offer you an extended payment plan (EPP). You may request an EPP at
any time during the term of a third or subsequent consecutive small loan so
long as you have not defaulted on the outstanding small loan.

Once you have entered into an EPP, you will
not be able to enter into another small loan transaction with any small loan
lender until the EPP is paid in full. A seven-day cooling-off period applies
after you have had a total of six loans (an initial loan followed by five
consecutive loans) with any one lender.

Ms. *******’s loan history has also been included below as a
point of reference. It confirms the loan
she is referencing (opened on 12/26/2023) is not eligible for an Indiana
Extended Payment Plan.

12/26/2023 – OPEN                      (7 days from previous)   (#2)
11/27/2023 – 12/19/2023           (6 days from previous)   (#1)
11/01/2023 – 11/21/2023           (8 days from previous) (#0) *Mandatory 7-day cool-off
09/28/2023 – 10/24/2023           (2 days from previous) (#5)
09/01/2023 – 09/26/2023           (3 days from previous) (#4)
05/30/2023 – 08/29/2023           (7 days from previous)   (#3) *EPP was successfully obtained
04/26/2023 – 05/23/2023           (1 day from previous)    (#2)
03/31/2023 – 04/25/2023           (3 days from previous)   (#1)
03/06/2023 – 03/28/2023           (First Loan)                       (#0)

The loan she obtained on 11/1/2023 reset the consecutive
loan count and was considered the new baseline (or loan #0). It is not to be considered the first
consecutive loan. The loan she obtained
on 11/27/2023 and paid off on 12/19/2023 is considered consecutive loan #1 (as
it was the first loan obtained after the initial small loan on 11/1/2023).

The loan Ms. ******* is referencing in her complaint was
obtained on 12/26/2023. It is to be
considered consecutive loan #2 (as it is the second consecutive loan she
obtained after the initial small loan on 11/1/2023).   As stated within multiple previous
responses- the reason Ms. ******* is unable to obtain an extended payment plan
on her current loan is because she is currently in process of paying off
consecutive loan #2, and extended payment plans are only permitted after
obtaining three (3) consecutive loans.

Ms. *******’s claims that technical issues with our website
prevented her from submitting a timely loan application are also false. A thorough review of several recorded phone
conversations between Ms. ******* and customer service representatives reveal
the technical issues she experienced on 11/25/2023 were related to a
discrepancy between the last name submitted on the application and personal
identification documentation she submitted.
This was quickly rectified when Ms. ******* submitted additional
personal identification documents to a customer service representative, and her
loan was funded accordingly two days later.

Two additional phone calls from 12/26/2023 were also
reviewed. In those calls Ms. *******
advised she was experiencing technical difficulties while attempting to submit
a new application. During that call, Ms.
******* acknowledged she was previously informed that utilizing a desktop
computer and Google Chrome to submit her applications was highly recommended in
order to reduce the risk of experiencing technical difficulties. Ms. ******* then acknowledged that she has
been attempting to submit her most recent loan application/documentation via
cell phone instead of a desktop computer, because “she just didn’t feel like using
a computer”. Once Ms. ******* submitted
her application via a desktop computer her application was successfully
submitted and she was able to obtain the loan.

In whole, these recorded calls confirm the technical
difficulties Ms. ******* experienced were not an attempt to deliberately delay
her applications, nor were they associated with predatory lending tactics. The issues she experienced were related to
discrepancies with documentation she submitted as well as her unwillingness to
submit her applications in the manner previously suggested to her. It is also worth noting that neither loan
where Ms. ******* claims to have experienced technical issues were eligible for
the Indiana Extended Payment Plan- as she has not obtained a new set of three
(3) consecutive small loans after the mandatory cool-off period expired.

Lastly, we would like to advise that Ms. *******’s current
loan has been placed with our Corporate Collections Department and is currently
past-due. We would encourage her to contact
our Corporate Collections Department directly at ************** to discuss her
loan and any options that might be available to her.

Sincerely,

Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
**** *** *****
Cincinnati, Ohio **********
Customer Answer
Date: 02/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

******* *******
The three loans were submitted consecutively as is seen by evidence submitted by myself and the business. I would like the business to cease contact and communications with me in regards to this matter. If the business would have allowed the payment plan as they should have done with my third consecutive loan, then I would have made payment arrangements with the business in regards to the amount owed.
Their contact center representative led me to believe that I wasn’t eligible for being late on applying for my past previous loan. The business is now saying there are other reasons I wasn’t eligible. Their story has changed while mine has remained the same that it was my third consecutive loan with the company and I called to request the extended payment plan which is stated to be available on your third loan and was told I was not eligible due to being late on my application. I was delayed on my application because of the technical issues on their website.
I did attempt to complete the application via laptop computer as requested but was still unable to do so. The application was stuck asking for additional bank verification that it had never asked me to do on any previous loan applications. The screen would be stuck on a continual loop on both laptop computer and cellular device. I had always used my cellular device on previous applications without issue. That application was forced to be withdrawn and I had to reapply from their website issues and the new application didn’t ask me for that step again and it was able to be completed perfectly fine on my cellular device as it had been repeatedly in the past.
My last name was changed from a divorce I went through which was a factor in needing to use these terrible services to begin with. I’m not bothered if they have sent anything off to collections as I am not in a place to afford anything in collections at this time while I’ve been trying to rebuild my life. They had taken enough money from me over this time period and it’s been a sigh of relief to have broken free of their predatory cycle they keep consumers prisoners in.
Initial Complaint
Date:01/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********* is charging me over 200% interest ona $4000 loan. I’ve been paying two payments a month of $348.59 for almost a year and the principle is not decreasing. How is this legal?
Business Response
Date: 02/01/2024
February 1,
2024
Ref. No. ********
Re: ******
*********; BBB Complaint
To Whom It
May Concern,
Thank you
for the correspondence regarding *** *********** Xact Loan. The Xact Loan is an
installment loan originated and funded by ******* ********* Bank (“**Bank”), a
Utah Chartered bank, located in ***** ****, Member FDIC. We have reviewed the complaint and appreciate
the opportunity to investigate the matter and provide a response.
We
understand that there is some confusion with the terms and conditions of his
loan. We completed an investigation into the matter and can confirm that *** ********* obtained an Xact loan on 4/2/2023 in the amount of $4,250.00. According to the Loan Agreement *** *********
signed prior to accepting funds, the terms of his loan included: 204.4285%
(APR), $8,995.43 (Finance Charge), $13,245.43 (Total of Payments). His payment schedule consisted of 38
bi-weekly payments of $348.59 which began on 4/15/2023 along with a final
payment of $347.60.
Our
records indicate *** ********* paid off his loan balance on 1/16/2024 when he
made a credit/debit card payment in the amount of $3526.01. We can confirm that his loan balance is now $0.00
and his loan status reflects Paid Off - Paid in Full. If *** ********* has any additional questions
or concerns, he can contact us directly at ###-###-####, and one of our
friendly agents will be able to assist him.

Thank you,
Xact Loan
Customer Advocacy Department
7755 Montgomery Rd., Suite 500
Cincinnati, Ohio, 45236
###-###-####
www.xact.com/contact
Initial Complaint
Date:01/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We keep getting phones from the collection agency who with Check n Go in our state of **********. They claimed we went to Check n Go December 2017 which is inaccurate. We never went there to borrow money. My husband and I were both working. I believe we’re being scammed by this company for the past year.
Business Response
Date: 01/30/2024
To Whom It
May Concern:
We would like to thank
*** ****** for contacting Check ‘n Go regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm that there are no accounts in our system that match the personal information *** ****** provided within her complaint. We would like to thank her for sharing this information with us and we will certainly forward it over to our Fraud Department.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:01/11/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need a verification letter that I do not owe Check n Go any money for a mortgage. I have been repeatedly asking for this for almost 4 weeks with no verification sent. There is no reason they are unable to provide this.
Business Response
Date: 01/17/2024
To Whom It
May Concern:

We would like to thank
Ms. ***** for contacting Check ‘n Go. We completed an investigation into Ms. *****' request and can advise that she does not currently have any open loans with us. While she has obtained multiple payday loans in the past, all of her previous transactions are now closed and reflect a zero balance. If she has any additional questions or concerns, we would encourage her to contact our Online Customer Service Department at ************* and one of our friendly agents will be able to assist her.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********
Business Response
Date: 01/17/2024
To Whom It
May Concern:

We would like to thank
Ms. ***** for contacting Check ‘n Go. We completed an investigation into Ms. *****' request and can advise that she does not currently have any open loans with us. While she has obtained multiple payday loans in the past, all of her previous transactions are now closed and reflect a zero balance. If she has any additional questions or concerns, we would encourage her to contact our Online Customer Service Department at ************, and one of our friendly agents will be able to assist her.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********
Customer Answer
Date: 01/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.

Regards,

*** ******
Customer Answer
Date: 01/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.

Regards,

*** ******

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Check N Go is NOT a BBB Accredited Business.