Complaints

This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Check N Go

  7755 Montgomery Rd Ste 500 Cincinnati, OH 45236-4291

• 

  Check N Go

  1015 West View Park Pittsburgh, PA 15229-5229

• 

  Check N Go

  266 Yost Blvd Pittsburgh, PA 15221-5221

• 

  Check N Go

  991 Ashland Road Mansfield, OH 44905-4905

• 

  Check N Go

  1902 Buchholzer Boulevard Akron, OH 44310-4310

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a call today, 11/11/2022, from a man name Louis ( or Lewis) calling from a collection agency representing Check n Go. He stated I had a outstanding balance from a loan I had with Check n Go, and proceeded to provide options on how to pay it. I told him I never took out a loan with Check n Go. I also requested documentation in paper form of this loan that he is claiming that I owe. After reading some reviews, it seems like this company has a track record of scamming people. And I would like file an official complaint and know how he got my personal information.

  Business Response

  Date: 11/16/2022

  To Whom It May Concern: 
  

  We want to thank *** ****** *** ***** for contacting Check ‘n Go regarding the calls she has been receiving from someone claiming to be a representative of Check ‘n Go. We completed an investigation into the matter and advise we can confirm that there are no accounts matching *** *** ******* information in our system. We do not conduct business in this manner.
  
  Sincerely, 
  Customer Advocacy Team 
  Corporate Offices of Check' n Go and Allied Cash Advance 
  P.O. Box 36454 
  Cincinnati, Ohio 45236-0454 

• Initial Complaint

  Date:11/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call on 11/1/2022 that I owe from a payday loan I opened with this company in 2017. I have never opened a payday loan. The company does not want to provide me with any details about the loan but wants to report that they have all my info to sue me. This company appears to have my social security and an old address that I haven't lived at since 2011. This appears to be a huge scam and I am afraid of having my identity stolen.

  Business Response

  Date: 11/03/2022

  To Whom It May Concern: 
  

  We want to thank *** ****** ***** for contacting Check ‘n Go regarding the calls you have been receiving from someone claiming to be a representative of Check ‘n Go. We completed an investigation into the matter and advise we can confirm that there are no accounts matching your information in our system. 
  
  Thank you for sharing this information and we will certainly forward it over to our Fraud Department.
  
  Sincerely, 
  Customer Advocacy Team 
  Corporate Offices of Check' n Go and Allied Cash Advance 
  P.O. Box 36454 
  Cincinnati, Ohio 45236-0454 

  Customer Answer

  Date: 11/03/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *****
  

• Initial Complaint

  Date:10/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently been contacted by a company called ******* *** ********** saying that i am in default with check and go. I paid off my balance over a year and a half ago which shows up on my credit report and I have received letters in the mail that said my account was paid in full. I would like to stop being contacted and saying I owe a debt still.

  Business Response

  Date: 10/29/2022

  To Whom It May Concern: 
  

  We want to thank *** ********* ******* for contacting Check ‘n Go regarding calls from someone claiming to be a representative of Check 'n Go. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to ****** **** ******** on 06/21/2016 with a balance of $537.36. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted you since the date of sale.
  
  Sincerely, 
  Customer Advocacy Team 
  Corporate Offices of Check' n Go and Allied Cash Advance 
  P.O. Box 36454 
  Cincinnati, Ohio 45236-0454 

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally called my local location in ***** ********** off ****** ****** because I had a payment due a few Fridays ago. However I had missed work for the 3 weeks due to getting covid at work and wasn't getting paid when my payment was due. I called the ****** ****** store and asked if there was anyway my payment could be pushed back or have more time. Especially since I made a $750.00 payment towards the principle on my 1st payment on top of my regular payment! I had never missed a payment. The lady told me I couldn't have my payments pushed back. Not even this one time. But made it seem like she was doing me a favor by saying she notated my account for me. I told her you are notating my account but I have no money to pay this Friday because I HAVENT worked. Then she asked can u make a double payment then on your next paycheck? I told her no, I can make my regular payment and that again I haven't worked in 3 weeks due to covid and am trying to get back on my feet. She basically made it seem like she cldnt help. I then called corporate 3 times!! I was on hold over a hour the first time when I was told it would only be a few minutes and the male rep NEVER came back and I got transfered to a location. I called back again and spoke to Damaris. She did the same thing to me! Put me on hold after I told her what just happened and the same thing happened again! I called back a third time and told the rep I wanted to file a complaint. And told him what was goin on and what I needed. I was on the phone with him for almost a hour for him to just keep repeating himself the entire call and still not help me!!!! This is the worst company ever!! I was on the phone for 2.5 hours with Check N Go to get no results and extremely bad customer service! They still overdrafted my account that Friday! When I checked my paperwork it says you actually have 10 days from the due date to make a payment!! The lady i talked to at the store didnt even mention that. They are liars and thieves!!

  Business Response

  Date: 11/02/2022

  To Whom It May Concern: 
  

  We want to thank *** ***** ******* for contacting Check ‘n Go regarding her account. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise we are unable to change due dates on open loans. 

  We sincerely apologize that *** ********* recent experience with Check ' Go didn’t meet her expectations. The comments have been provided to our Online Management Team and her concern is being reviewed. We are unable to provide detailed information regarding any disciplinary action taken due to employee privacy issues; however, we can assure *** ******* that her concern is being taken very seriously and will be addressed appropriately.
  
  We want to thank *** ******* for taking the time to share her concerns, her feedback is greatly appreciated. It’s our goal to make every customer experience a positive one and *** ********* feedback can help us achieve that.
  
  Sincerely, 
  Customer Advocacy Team 
  Corporate Offices of Check' n Go and Allied Cash Advance 
  P.O. Box 36454 
  Cincinnati, Ohio 45236-0454 

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was given my information as a result of fraud. Since the first initial contact with a collection agency stating I am responsible for a loan I did not take out, I have requested information from this company as well as filed two complaints with them directly on their web site and called into their facility to speak with someone… no one has gotten back to me. First complaint was filed in July. I am being threatened with legal action for something that does not involve me and I have the proof to back up my claims and they are still sending my information that was fraudulently obtained by them to countless agencies who then harrass me non stop with phone calls. Attached are the complaints I filed with the company. Also I attached a statement from my bank stating that my account was closed this year. (The account they claim the money was put into has different numbers and didn’t belong to me and according to them was closed years ago)

  Business Response

  Date: 10/25/2022

  To Whom It May Concern: 
  

  We want to thank *** ******* ******** for contacting Check ‘n Go regarding fraud. We completed an investigation into the matter and advise we have received your feedback regarding the calls *** ******** has been receiving from someone claiming to be a representative of Check ‘n Go. We can confirm that there are no accounts matching *** ********** information in our system. 
  
  Thank you for sharing this information and we will certainly forward it over to our Fraud Department.
  
  Sincerely, 
  Customer Advocacy Team 
  Corporate Offices of Check' n Go and Allied Cash Advance 
  P.O. Box 36454 
  Cincinnati, Ohio 45236-0454 

  Customer Answer

  Date: 10/25/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ********
  

• Initial Complaint

  Date:10/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a 3rd party company saying a court order was ready to be filed on me for a debt with a company named Check n Go. I told them I did not remember creating this debt. They advised the total due was $1075.00 & this needed to be cleared up today. I advised I did not have that kind of money at my disposal, the man said he would see what he could get me approved for, I asked what he meant by approved & he said what he could get the debt down to & that I was.approved for $500. I asked if he meant that was the reduced amount of the debt & could I pay that today? I asked when did this debt occur? He said in April 2018, I told him again I didn't remember it & asked why was I just now hearing about it. He said he sent me letters in March, April & May of 2020. I'm just very suspicious of this & wonder if it is a scam. He is supposed to call be back next Thursday 10/27. Is there a way that you can validate this debt before I give them money. I also advised that I am now retired & live on a fixed income. He says he's trying to keep Check n Go from filing a lawsuit against me. I just want to know if this is a legitimate debt.

  Business Response

  Date: 10/24/2022

  To Whom It May Concern: 
  

  We want to thank Ms. *** ******** for contacting Check ‘n Go regarding the calls she has been receiving from someone claiming to be a representative of Check ‘n Go. We understand that there is some confusion this has caused. We completed an investigation into the matter and advise we can confirm that there are no accounts matching Ms. ********** information in our system.  

  Thank you for sharing this information and we will certainly forward it over to our Fraud Department. We do not conduct business in this manner.
  
  Sincerely, 
  Customer Advocacy Team 
  Corporate Offices of Check' n Go and Allied Cash Advance 
  **** *** ***** 
  *********** **** ********** 

• Initial Complaint

  Date:10/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is completely untrustworthy!!! How in the world can you charge as much as they do!!! It’s unacceptable. I have made 13 payments if $250 plus and today they said if I was to pay it off I would owe over $2500 that’s what I borrowed this is crazy

  Customer Answer

  Date: 11/14/2022

  I sent to you a image 

• Initial Complaint

  Date:10/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Check and Go reloans me cash each month. Up to $600. I always pay the previous month check amount off by going to my bank first, withdrawing cash, then going to the Check and Go store to get a reloan. Two days ago collections process started against me by Check and Go saying I failed to pay off a check for $565 at **** ** office back in April but they did not notice until 2 days ago after that office went out of business. Check and Go always provides free checks using my ***** ****** ***** account number each month when I need a new reloan. Their policy is to not allow more than 2 open loans at the same time between stores but I have been catching up on my bills until last month when I needed to try to borrow from 2 Check and Go offices during the month of October. That is how I found out the **** ** store went out of business but the stafflady inside called the ********* office on my behalf & asked if they could provide me a reloan which they did. During my visit to the ********* store that day the stafflady there told me Check and Go in ********* would not provide a reloan to me unless I provided them an ***** ****** ***** check instead of the blank Check and Go on demand check printing system ****** ***** store district manager Matt (? Last name) uses each time I go in there. The ********* stafflady did provide the 2nd reloan this month however saying her mgr wouldn't do it again but she herself had helped me a couple months previously at ****** ******* ** store & would make an exception based on Matt's approval that day. I believe **** ** & ******* ** stores use a check printing system printing my bank acct that has incorrectly printed a false debt back in April or possibly been altered to hide that the cash I paid then (at the time I got a reloan as they always do it) was stolen by a dishonest employee. Check and Go also normally shreds the checks for me but didn't destroy this one in April somehow so it appears now after the store has gone out of business.

  Business Response

  Date: 10/18/2022

  
  
  Dear ****** ****,
  
  We would like to
  thank you for providing us with this feedback and we appreciate the opportunity
  to respond. We’ve reviewed your account and confirm that your account has been
  moved to our Corporate Collection Department. The Corporate Collection
  Department has asked you to provide a copy of your bank statement from the time
  of the loan showing that the check cleared your account; April 2022. The
  Collections team will then review the document and will update your account
  accordingly. You may contact Corporate Collections by calling ###-###-#### and
  one of our friendly agents will be able to assist you.
  
  Thank you,
  
  Customer Advocacy Team
  Corporate Offices of SmartPay
  P.O. Box 36454
  Cincinnati, Ohio 45236-0454
  Phone: ###-###-####
  Website: www.smartpaylease.com/contact
  
  

  Customer Answer

  Date: 10/18/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ****

  The business would accept cash monthly and destroy previous month check 565.00 then make me a new reloan. I do not owe any money. I need contact from the business.

  Business Response

  Date: 10/19/2022

  
  Dear ****** ****,
  
  We received your
  rejection and have reviewed your response. Our records show that our Corporate
  Collections Department spoke with you on 10/11/2022, when the initial request
  for your bank statement was advised. Since then, Collections has not been able
  to make contact with you; the contact phone number provided in this complaint
  matches the phone number that the Company has on file for you. We’ve asked
  Corporate Collections to reach out to you again; however, you may reach them by
  calling ###-###-#### to expediate the process.
  
  Thank you,
  
  Customer Advocacy
  Team
  Corporate Offices
  of Check ‘n Go and Allied Cash Advance
  P.O. Box 36454
  Cincinnati, Ohio
  45236-0454
  Phone:
  ###-###-####
  Website:
  www.checkngo.com/contact
  
  

• Initial Complaint

  Date:10/11/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving automated text messages on Thursday 10/6/22 stating that I need to pay for a past due Check N Go account. However, I have never been to a Check N Go location nor have I ever registered for a Check N Go account. It claims the debt collector assigned to the case is ******* Financial. Regardless, the fact remains that I have never applied for a Check N Go account, nor any form of loan from either Check N Go or ******* Financial. While the texts provide a number to contact, I am concerned it is a scam. As such, I do not want to click anything or contact them to provide any further details that could possibly further their goals of compromising my identity. Any help you can provide is greatly appreciated

  Business Response

  Date: 10/12/2022

  To Whom It May Concern: 
  

  We want to thank *** ******** ******* for contacting Check ‘n Go regarding the calls you have been receiving from someone claiming to be a representative of Check ‘n Go. We completed an investigation into the matter and advise and we can confirm that there are no accounts matching *** ********* information in our system.  
  
  Sincerely, 
  Customer Advocacy Team 
  Corporate Offices of Check' n Go and Allied Cash Advance 
  P.O. Box 36454 
  Cincinnati, Ohio 45236-0454 

  Customer Answer

  Date: 10/16/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *******
  

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my account 4 years ago then now I’m getting a court summons. To pay over $1300 even though they never called or sent me anything

  Business Response

  Date: 10/11/2022

  To Whom It May Concern: 
  

  We want to thank *** ****** ***** for contacting Check ‘n Go regarding her previous loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to ****** ***** ***** *** on 5/31/2018 with a balance of $406.89. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** ***** since the date of sale.
  
  Sincerely, 
  Customer Advocacy Team 
  Corporate Offices of Check' n Go and Allied Cash Advance 
  P.O. Box 36454 
  Cincinnati, Ohio 45236-0454