Business Profile

Check Cashing Services

Check N Go

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Complaints

This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

197 total complaints in the last 3 years.
32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**BANK/CNG, Pursuant Regulation F, 12 CFR 1006, 15 USC 1692 I have exercised my specified remedy and sent you on 11/25/2022 a notice of debt validation.
You **BANK/CNG have violated my Rights pursuant 12 CFR 1006.34(c).
You Failed to provide all the required documentation as per my request under the new rule Regulation F and Validation of debt.
The law is explicitly clear ignorance of the law is no excuse. Your 30-day debt validation period has ended and you FAILED TO PROVIDE ALL REQUIRED validation Information AS PER THE LAW 12 CFR 1006.34(c) Validation information. Pursuant to paragraph (a)(1) of this section, a debt collector must provide the following validation information.
All collection activities on this Alleged Debt that you failed to provide validation within the 30-day period allowed by Federal law Pursuant 12 CFR 1006.34(c) Must be DELETED Immediately.
A**ount number: *********
Business Response
Date: 01/18/2023
January 17,
2023
Ref. No. ********
Re: *********,
********; BBB Complaint

To Whom It
May Concern,
Thank you
for the correspondence regarding the **** Loan terms and conditions. The Xact
Loan is an installment loan originated and funded by ******* ********* ****
(“**Bank”), a **** Chartered bank, located in ***** ****, Member FDIC. We have reviewed the complaint and appreciate
the opportunity to investigate the matter and provide a response.

During our
investigation we reviewed all documents, notes, and recorded phone
conversations pertaining to the complaint. We found that *** *********
electronically signed an Installment Loan Agreement with **Bank on 7/12/2021
for $3,000.00 with a finance charge of $7,123.47, for a total due of
$10,123.47. The Installment Loan Agreement contained the Annual Percentage Rate
of 210.4368% along with the Finance Charge, Amount Financed, Total of Payments,
and an 18-month Payment Schedule. Bi-Weekly payments of $273.62 began on
8/6/2021 for a total of 36 payments, with the final payment in the amount of
$273.15. Records indicate copies of the loan agreement, and all federally
required disclosures were provided to him through email.

*** *********** request to validate debt, and request to remove information from
his consumer credit report were reviewed. After completing an investigation
into the matter, we can advise that Verification of Debt documents were sent to
*** ********* (per his request) on December 19, 2022. *** ********* was sent a copy of his loan
agreement, a copy of the Federal Truth in Lending (TILA) Disclosure
electronically signed by *** ********* on 7/11/2022, and a copy of his
transaction history. These documents
contained a full description of *** *********** rights and responsibilities
under his agreement. They also detailed
the amount financed, amount of finance charges to be paid, and the total amount
*** ********* agreed to pay upon fulfillment of his agreement. All validation of debt documents sent to *** ********* meet Federal requirements.

Multiple
attempts have been made to contact *** ********* including phone calls, emails
and voicemails, however all attempts have been unsuccessful.

Regarding
*** *********** request to remove information from his credit report, we
believe the reported information to be a**urate. As such, we respectfully decline his request
to remove the reported items. Our
records indicate that the loan defaulted and was sold to ******* ******* *********** *** on 06/22/2022 with a balance of $5,082.56. For any questions or concerns,
*** ********* can contact the Third-Party agency directly at ###-###-####. We
would have no additional information as we are not the current owner and have
not contacted *** ********* since the date of sale.

Thank you,
**** Loan
Customer Advocacy Department
7755 Montgomery Rd., Suite 500
Cincinnati, Ohio, 45236
###-###-####
www.xact.com/contact
Initial Complaint
Date:01/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for a loan in person at the ****** ** branch onsept 5 2022 and was approved for only 990$.I WAS NEVER ALLOWED TO APPLY ONLINE AND STILL CANT APPLY ONLINE.I HAVE PROOF THAT 146.27 WAS POSTED ON JAN 3 2023 WHICH MEANS MY ACCOUNT IS supposed to be UPTODATE online BUT it says i still owe 146.27 online and i JUST SPOKE WITH CHECKNGO IN ****** ** AND WAS TOLD PAYMENTS WAS RETURNED ON NOV 5 AND DEC 5 AND THAT I OWE 292.54.ONLINE IT SAYS I OWE FOR JAN 3 2023 BUT I HAVE PROOF ITS PAID SO IM SUPPOSED TO BE UPTODATE.I want to be able to apply online because i know the online contract would have different details like me being loaned more money and having less interest.Can you remove this off my credit and allow me to reapply online
Business Response
Date: 01/12/2023
To Whom It
May Concern:

We want to thank *** ******** for contacting Check ‘n Go regarding her account. We understand
that there is some confusion with the terms and conditions of her loan. We
completed an investigation into the matter and advise *** ******** currently has an in-store installment loan for $990.00 that was taken on 9/19/2022. The terms of the loan agreement were reviewed with *** ******** at the time of the loan and consist of a finance charge of $1,496.35 along with the $990.00 that was borrowed for a total due of $2,486.35. The loan agreement contained the annual percentage rate of 143.24%. The loan was taken for an 18 month term. Payments are due monthly on the 3rd of each month in the amount of $146.27, with the last payment being $157.85. At this time *** ******** has made one payment and two payments have been returned by her bank. The return reason is showing as account closed. if *** ******** would like to provide proof of payments clearing, we would be more than happy to review and update her account if necessary.
Within the complaint *** ******** also addressed her inability to apply for an online loan. *** ******** can set up an online account through P360 at any time, however a customer may only have one active loan open with the company at a time. She would need to pay off the in-store loan in order to apply for an online loan. We are unable to guarantee her approval as the determination is made by underwriting.
Regarding *** ********'s request to remove information from her credit report, we believe the information to be accurate. As such, we respectfully decline her request to remove the reported items. The only agencies we currently report payment information to are ******** and **********, and only if reporting is permitted in the applicable state. After a loan is opened or a payment is made, the payment information is reported the following month. It will then take anywhere from 45 to 60 days for the credit bureaus to update the information on the credit file. It is possible to see the update sooner; however, it can take the full 60 days.
Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:01/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company appeared on my credit report today, but I have never heard of them or opened an account with them. This is fraudulent. The only thing I did on 11/8/22 was go to the dentist when my crown broke.
Business Response
Date: 01/09/2023
To Whom It May Concern:
We want to thank Ms. ******* ******** for contacting Check ‘n Go regarding ID Theft. We have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. Once the Fraud team has completed their investigation, they will notify Ms. ******** of their results; either by letter or email. If the Fraud Analyst assigned to her case needs additional information, they will reach out to her. If the case is confirmed for fraud, Check ‘n Go will work with Ms* ******** to remove any information on her credit file associated with the matter.

If Ms. Phillips would like to contact the Fraud Department directly, she may call ************ and one of our associates will be able to assist her.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
**** *** *****
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:12/30/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. This company refused multiple times to change the due date of my payments. My bank charged multiple over draft fees due to my money not being deposited until the first of every month. I was lied to and charged more money that was barowed. On Their error. Not mine.

Regards,

****** *********
Business Response
Date: 01/11/2023
To Whom It May Concern:
We want to thank *** ****** ********* for contacting Check ‘n Go regarding her loan. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise *** ********* took a payday loan on 10/21/2022. The due date was set as 11/29/2022 in the amount of $157.48. *** ********* requested to refinance her loan, so on 11/28/2022 the fee for the refinance was submitted. That fee was returned by her bank on 12/02/2022.
Our Customer Service Team made multiple attempts to reach out to *** ********* to speak with her about her account but they were unable to make contact. We ask that *** ********* call Customer Service so we can speak with her about the account. Please call ###-###-####.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Business Response
Date: 01/12/2023
To Whom It May Concern:
We want to thank *** ****** ********* for contacting Check ‘n Go regarding her loan. We completed an investigation into the matter and advise this is a duplicative complaint that was previously answered on 1/11/2022. No additional facts or circumstances have been provided that would require a different answer.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:12/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** and *** in ************ **. The business was locked, I knocked on the door and they buzzed me in, I had my son with me and they would not allow my son accompany me. I am disabled. I had previously spoke with someone by the name of Keisha new that I would be coming. I spoke with Keisha during this time. I wanted a 300 dollar loan but when I left the store I noticed that I had a 1000.00 loan instead. I was given a credit instead of a check. Even when I was informed that I was would be given a check. I went in person to Check N Go in ************ **. on ******** and *** The address (**** * ******** *** ************ ** *****) I informed them that I did not want that amount, and that I would pay the interest. They would not take the card back. I did not feel safe in the store because the had the doors locked and I feel like they were not listening to me while I was informing them that I did not want that amount. I do not want to pay 305 percent for a loan in the amount of 1000.00 that I did not ask for. I wanted to borrow 300.00
Business Response
Date: 01/06/2023
To Whom It May Concern:
We want to thank *** ******* ***** for contacting Check ‘n Go regarding her loan. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise we tried calling to discuss *** ****** concern; however, the phone number we have on file is disconnected. We also tried to reach out via email, but the email was returned undeliverable.
We were able to review store camera footage and would like to respond to the claims made. For the safety of our customers and staff the doors of the location are locked and customers are buzzed in. At no time did the staff deny *** ****** son entrance. He did not attempt to come in the location with her when she entered. Towards the end of the transaction her son did try to enter and one of the associates asked if the son was with *** ***** and then unlocked the door. the son did not enter the location. One of our associates then went outside and spoke with her son for a few minutes while she was on break.
*** ***** stated she asked for $300 but the loan was originated for $1000. Again store footage and audio was reviewed. The associate explained to *** ***** that the max amount she was qualified for was $1010 and what the payments would be for that amount. At no point does *** ***** say anything about $300. She agrees to the terms of the $1010. The associate did review the terms of the loan agreement with *** *****. The option of a check or a ******** prepaid card was given to *** ***** and she chose to take a ******** card. It was also explained that *** ***** could rescind her loan in cash until close of business the day after the loan was originated. We cannot accept the ******** back as payment in order to rescind the loan.
*** ***** is more than welcome to payoff her loan at any point and apply for another loan.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:12/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i got call from 872 claiming that i had loan from 2015 for $1200. claiming EZ money services from check n go. i asked them to valid debt. they havent. is this scam or legit ? im getting robocalls and nonstop harassment. i never took loan.
Business Response
Date: 12/28/2022
To Whom It May Concern:
We want to thank Mr. ******* ***** for contacting Check ‘n Go regarding his previous loan. We completed an investigation into the matter and advise per Mr. ******* *******, Validation of Debt documentation has been initiated and will be sent to the physical address provided in his feedback. Mr. ***** should receive these documents within 30-45 days.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
**** *** *****
Cincinnati, Ohio **********
Initial Complaint
Date:12/08/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Louis with extension 409 called from number: ###-###-#### on 12/08/22 and told me I have a loan from 2016 with check and go. I have never even heard of this company and did not get a loan. Please investigate this matter.
Business Response
Date: 12/09/2022
To Whom It May Concern:
We want to thank *** **** ********* for contacting Check ‘n Go regarding the calls *** ********* has been receiving from someone claiming to be a representative of Check ‘n Go. We completed an investigation into the matter and advise we can confirm that there are no accounts matching *** *********** information in our system.

Thank you for sharing this information and we will certainly forward it over to our Fraud Department.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:12/01/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reached out to CCBANK/CNG. They have failed to provide proof of validation regarding a debt that does not belong to me. They have furnished this alleged debt on my consumer report and have failed to validate the alleged claim pursuant to Sec. 809(b)of the Fair Debt Collection Practices Act and according 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. I demand this item be removed from my credit report immediately. CCBANK/CNG you are furnishing inaccurate and incorrect information to the consumer reporting agencies.
The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes.
You and your inaccurate reporting have damaged my livelihood.
15 U.S. Code § 1681s–2 - Responsibilities of furnishers of information to consumer reporting agencies
(a)Duty of furnishers of information to provide accurate information
1) Prohibition
(A)Reporting information with actual knowledge of errors
A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Duty: a moral or legal obligation; a responsibility
Accurate: correct in all details; exact.
Prohibition: a law or regulation forbidding something
As Defined by The IRS
Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax return.
The IRS Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!
Account Number: *********
Business Response
Date: 12/07/2022
Dear Consuelo,

Thank you for the correspondence regarding the Xact Loan terms and conditions. The Xact Loan is an installment loan originated and funded by ******* ********* **** (“CCBank”), a **** Chartered bank, located in ***** ****, Member FDIC. We have reviewed the complaint and appreciate the opportunity to investigate the matter and provide a response.

During our investigation we reviewed all documents and notes pertaining to the complaint. We found that *** ******** electronically signed an Installment Loan Agreement with CCBank on 7/12/2021 for $3,000.00 with a finance charge of $7,123.47, for a total due of $10,123.47. The Installment Loan Agreement contained the Annual Percentage Rate of 210.44% along with the Finance Charge, Amount Financed, Total of Payments, and an 18-month Payment Schedule. Bi-Weekly payments of $273.62 began on 8/06/2021 for a total of 36 payments, with the final payment in the amount of $273.15. Records indicate copies of the loan agreement, and all federally required disclosures were provided to you through email.

The request for Validation of Debt has been submitted and will be mailed to the physical address provided in complaint. The Validation of Debt documents should be received within 30-45 days.

This complaint has also been forwarded to the appropriate department for the credit dispute to be reviewed. We ask for *** ********** patience while this concern is being reviewed. If necessary, we will reach out to *** ******** at the contact information provided to discuss this case.

We trust this information is responsive to the request.

Thank you,
Xact Loan Customer Advocacy Department
7755 Montgomery Rd., Suite 500
Cincinnati, Ohio, 45236
###-###-####
www.xact.com/contact
Initial Complaint
Date:11/30/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******
Business Response
Date: 12/01/2022
To Whom It May Concern:
We want to thank *** ******* ****** for contacting Check ‘n Go regarding the emails he has been receiving from someone claiming to be a representative of Check ‘n Go. We completed an investigation into the matter and advise we can confirm that there are no accounts matching *** ****** information in our system.

Thank you for sharing this information and we will certainly forward it over to our Fraud Department.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:11/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had done a cash advance with this company and then lost my job. Since then, a Shawn O******* and the company has harassed my family and myself. Threatened to have me arrested for fraud. Threatened my family with having me arrested. They have called at least 5 people in my family. If they called more I have not been made aware. When I told them to quit harassing and threatening, they told me it was my fault for committing fraud. Now I have never denied the fact that I owe money but due to the stress and harassment I don't feel like they should be getting anything from me. I am graduating with a business management degree in two weeks and I am very well aware that their actions are illegal.
Business Response
Date: 11/29/2022
To Whom It May Concern:
We want to thank *** ***** **** for contacting Check ‘n Go regarding the calls she has been receiving from someone claiming to be a representative of Check ‘n Go. We completed an investigation into the matter and advise we can confirm that there are no accounts matching *** ****** information in our system. We do not conduct business in this manner.

Thank you for sharing this information and we will certainly forward it over to our Fraud Department.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454

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