Business Profile

Check Cashing Services

Check N Go

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Complaints

This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

197 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started receiving calls about a Check N Go debt.
I haven’t used these types of services for over 10 years. Now it showed up on my credit report.
It cannot be valid. I would like some help to see what exactly this is.
The only Check N Go in my area close probably close to 10 years ago?? How can this even be valid.
Business Response
Date: 01/05/2024
To Whom It
May Concern:
We would like to thank *** ********** for contacting Check ‘n Go regarding concerns associated with her credit report. A case has been opened in her name and forwarded to the Fraud/ID Theft Department for a formal investigation. We ask for her patience while her case is being reviewed. If necessary, a member of our Fraud Team will reach out to her at the contact information provided to discuss her case and to provide a final determination.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
Cincinnati, Ohio **********
Customer Answer
Date: 01/16/2024
January 15, 2024
I was instructed to wait for their fraud dept to get in touch with me.
I’ve never received a response!!!
I want to see proof of this debt!
All of the paperwork that I supposedly signed.
Which check they have and from what account.
Etc…. Etc…

This is a very simple.
I haven’t used these services for a very long time.
Business Response
Date: 01/17/2024
To Whom It
May Concern:

We would like to thank
*** ********** for contacting Check ‘n Go regarding her credit report. We received *** ************ initial complaint on 1/5/2024 and can confirm that *** ************ case was forwarded to our Fraud Team for an investigation. We advised *** ********** that her case was under review and that our fraud team would be contacting her with any questions, and would provide her with their final determination once the investigation is complete. It is important to remember that this process can take sometimes take several weeks to complete. We ask for *** ************ patience while our fraud team performs a thorough fraud investigation into her claims.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 01/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

They have not provided any proof of this collection. I have asked for checks/ paperwork/ signatures etc….. Nothing has been provided. This would be fairly easy to forward in my opinion. Fraud is one thing, but showing copies of what they claim I used in order to get a loan— is another.
I would like to see all this so I can forward to my attorney.
Regards,

***** **********

Business Response
Date: 01/25/2024
To Whom It
May Concern:

We would like to thank *** ********** for contacting Check ‘n Go. As previously communicated, our Fraud Team is actively investigating *** ************ claim and will be reaching out to her with their final determination once the investigation is complete. Regarding *** ************ request for documentation, we can confirm that we have initiated a Validation of Debt request on her behalf. Once the documentation has been gathered, it will be sent to the physical address *** ********** provided within her complaint. As with Fraud Investigations, this process can take some time, however she should receive the documents within 30-45 days. If she has any additional questions or concerns, she is more than welcome to contact our Online Customer Service Department at ###-###-####, where one of our friendly agents will be able to assist her.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 01/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I think that this is completely unsatisfactory because of the length of time they are requesting.
This collection is on my credit report causing my credit score to decrease and making my history more derogatory.
They obviously had the means to initiate this collection, so I expect a more swift resolution.
My next step will be to have my attorney reach out and try to resolve this issue.
Thank you for your time.
Regards,

***** **********
Initial Complaint
Date:12/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used Check N Go's services in March of 2022, I resolved my owed balance on April 4th of 2022. The local branch in ****** ****** did not apply the funds to my account, this caused Check N Go to send me to collections. I provided proof of paying my owed funds to both the local Check N Go Branch as well as their Coorperate Office, I am now being told that my settled debt was sent to a third party collection company in error and that they are attempting to collect a debt a second time and are refusing my proof of my account being Settle. Check N Go has yet to provide any solutions for the debt that has been settle that was sold to another party on 04/04/2023. I have attempted several times to provide proof of the settlement and they state I should hire an attorney to resolve it for me.
Business Response
Date: 01/11/2024
To Whom It
May Concern:

We would like to thank
*** ******** for contacting Check ‘n Go regarding her previous loan. We completed an investigation into the matter and can confirm that *** ******** obtained a payday loan on 3/3/2022 in the amount of $500.00. Our records indicate the loan was erroneously sold to a third party and the status was incorrectly updated to reflect a collections status. We can confirm that we have repurchased the loan from the third party and that *** ********'s account profile has been updated accordingly. We can confirm that her loan is now closed with a zero balance, and that she no longer has a financial responsibility associated with the loan. We apologize for any confusion this may have caused, and appreciate her patience while we investigated her claim.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:12/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
September 2022 I took out a $1,500 loan with check n go

Since it's now December of 2023 i called to check to see how many months the loan term is and how much i still have on the loan.

I was told I still have 1,000 to 1,300 to pay and 3 more months to go. But I was also told i have a 15 month loan contract, and now i'm being told there is no exact term end months Meaning the contract was not for 6 month 12 month ETC but it can go up to 24 months but nothing is in stone.

I told them usually when i take out a loan there's a certain amount of months the loan is for and I was told mines is a 15 month loan.

They said there is no specific contract term month end date that will be 6 months 15 months or so on.

I have been paying $220 every two week since Sept of 2022
Business Response
Date: 12/20/2023
To Whom It
May Concern:
We would like to thank
*** ******* for contacting Check ‘n Go regarding her installment loan. We
understand that there is some confusion with the terms and conditions of her
loan, and appreciate the chance to provide a response.
We completed an investigation into the matter and can confirm the Loan Agreement *** ******* signed disclosed an accurate payment schedule associated with her loan. Our Loan Agreements disclose the number of "installments" that will be required to pay off the loan, rather than disclosing the number of "months" the loan will remain open. The payment schedule disclosed on *** *******' Loan Agreement reflects 38 bi-weekly payments in the amount of 226.58. It advises those payments began on 10/14/2022 and also discloses a final payment of $226.09 which is tentatively set for 3/15/2024. If *** ******* continues to successfully make her installment payments on time (which she has) her loan will be closed out after the final payment is made on 3/15/2024. It is important to note that that if a payment is missed or returned by her bank, *** *******' loan will remain open past 3/15/2024 in order to recoup any returned installment payments and daily interest accrued as a result. We have attached a copy of her loan agreement for her to reference if needed.
*** ******* is more than welcome to pay off her loan early to save on additional daily interest. If she would like to request an updated payoff amount, we encourage her to contact our Customer Support team at ###-###-#### and one of our agents will be happy to assist her.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:12/14/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A company called *** or *** keeps calling me saying I had a payday loan with check in go in 2018. I never got a loan with Check ngo, they had a ***** address at the time I was living in **********. I wasn't living in ***** in 2018. They had a bank account that I never had in 2018.
Business Response
Date: 12/15/2023
To Whom It
May Concern:

We would like to thank
*** **** for contacting us regarding the collections calls she has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm *** **** has previously obtained a Payday Loan from Check 'n Go on 10/31/2016 in the amount of $255.00. Our records indicate that loan was successfully repaid in full and the associated account was closed on 11/17/2016. We have no other records in our system that match the personal information she provided, or loan amounts/dates referenced in the calls she is receiving. Although we can advise the calls she is receiving are likely fraudulent, unfortunately we cannot prevent her from receiving them. We would like to thank her for sharing this information with us and we will certainly forward it over to our Fraud Team.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 12/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ****
Initial Complaint
Date:12/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a call from a man who stated he was from MRS and was attempting to collect a debt for Check-N-Go. I have not used this company’s services and stated so.

I continue to receive calls multiple times a day from MRS demanding that I return their calls at ###-###-#### due to this Check-N-Go debt.
Customer Answer
Date: 12/09/2023
Hello,
I am not finding anything as of yet on my credit report, from either Check-N-Go or MRS. I’m concerned about the calls because they have my full name and last 4 of my social security number. I would like verification that there is no account in my name.
Thank you for checking into this.
Respectfully,
***** ******
Business Response
Date: 12/14/2023
To Whom It
May Concern:

We would like to thank Ms. ****** for contacting Check ‘n Go regarding the collection calls she has been receiving from a company claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm that there are no accounts in our system that match the personal information Ms. ****** provided within her complaint. Although we can advise the calls she is receiving are likely fraudulent, unfortunately we cannot control how or when third-party companies contact her. If the calls continue, we would recommend filing a complaint against the company contacting her. We would like to thank Ms. ****** for sharing this information with us, and we will certainly forward it over to our Fraud Department.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:12/05/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is maybe the third time that this has happened. I don't know why this company keeps reporting back that I have my Credit file frozen. I do not. When I call customer service to see why the site keeps denying me I was told first that my phone number was incorrect and my email had to match up just a lot of different stuff just to get me off the phone. I have sent in a copy of my drivers license to correct my last name that still hasn't been done. I don't understand the purpose of asking me for my drivers license, and the account was never going to be updated. Then I asked for a supervisor, because usually the supervisor can hit a few keys and fix the issue. Today the gentleman hung up the phone in my face Because I asked for a supervisor. Another one lied to me told me to wait 15 minutes and everything will be fine once my phone number updates. I don't understand what is the issue With my account why does it keep saying that my Credit file is locked and it's not. I wait at least 30 minutes after I unblock my credit then I apply then I lock it back. Maybe my name keeps getting hung up somewhere in the system. The customer service is nonexistent. No one knows anything and when they don't know they hang up the phone in customer faces. My credit is not blocked, so what could be wrong?
Business Response
Date: 12/12/2023
To Whom It
May Concern:

We would like to thank
*** **** for contacting Check ‘n Go regarding her recent loan applications. We completed an investigation into the matter and can confirm that we have previously
investigated *** ****** claims and have provided a detailed response on multiple occasions. Our records indicate *** **** has submitted twelve applications in the month of December alone, all of which were denied. Per the Statement of Credit Denial associated with each application, the applications are being denied because we are unable to verify *** ****** credit history due to a credit freeze in place on her consumer credit profile. We have attached the most recent Statement of Credit Denial to this response for reference.
Within her complaint, *** **** references the process of unlocking and re-locking her credit freeze when submitting applications. We would recommend contacting the credit bureaus directly to discuss the proper procedures needed to submit a loan application in conjunction with a credit freeze. She can contact the bureaus using the information we provided on the Statement of Credit Denials she is receiving. Among many potential root causes, it is possible that *** ****** credit freeze needs to remain unlocked for a greater period of time before re-locking- in order to allow the application to be properly processed and evaluated by underwriting. The evaluation and underwriting of a credit application is not an automatic process and often requires more time to complete than the thirty minutes *** **** leaves her credit un-frozen.
We are more than happy to work with *** **** in an attempt to fix this issue, however our options are limited when there is a credit freeze in place on a customer's credit profile. If *** **** still has questions or concerns after speaking with the credit bureaus we would encourage her to contact our Online Customer Support Team at ###-###-####, and one of our friendly associates will be happy to assist as best we can.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 12/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. I have attached pictures to show proof that my credit is not blocked. Please address all concerns like the customer service. My name has not been changed. You still have ******** on my account when I have submitted my drivers license showing you that that is not my name.
can you please address My name change? Can you please address the customer service? Can you please look at every picture that I have attached? Can you please tell me why the customer service tells me that they're gonna call me back and they never do?

Regards,

****** ****
Business Response
Date: 12/19/2023
To Whom It May Concern:

We would like to thank *** **** for contacting Check ‘n Go regarding her account. We completed an investigation into the matter and can confirm that *** ****** applications are being denied due to a credit freeze on her account. While *** **** has provided screenshots showing her credit profile was unfrozen for a period of time, we have previously advised her account may need to remain unfrozen for a longer period of time in order to allow her applications to be processed and properly reviewed by our underwriting team. This review process can sometimes take a few days to complete. If *** **** reinstates the credit freeze on her account prior to the underwriting decision being made, the application will likely continue to be denied due to a credit freeze. We would encourage *** **** to discuss these concerns with the credit bureaus directly so they can help her determine an appropriate amount of time to wait before re-freezing her credit.
*** **** advises she has requested for her name to be changed within her account, and states she has provided the appropriate documentation. We have reviewed her account and phone call logs in detail and can confirm there is no record of her making this request. There is also no record of her providing a driver's license or the appropriate documentation in order to initiate a name change on her account. We are more than happy to change the name on her account, however our procedures require receipt of a valid driver's license in order to complete the name change. This is done to protect the identity of her account and to prevent unauthorized changes from being made on her account without her consent. To submit the required documentation and to request changes to her personal information, we would encourage *** **** to contact our Online Customer Service Department at ###-###-####, and one of our friendly agents will be able to assist her with that process.

Sincerely,

Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:11/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep getting calls from different numbers saying that Check N Go is taking me to court. This first occurred in 2016 and again this month. I don't remember owing this company but may have at some point. Is this legit or a scam?
Business Response
Date: 11/28/2023
To Whom It
May Concern:

We would like to thank
*** ***** for contacting us regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm that *** ***** obtained a payday loan on 6/3/2016 in the amount of $875.00. Our records indicate that loan defaulted and was sold to ****** **** ********* ***
on 10/24/2016 with a balance of $1,128.06. For any questions or concerns, we would encourage *** ***** to contact the Third-Party agency directly at ###-###-####. Unfortunately, we would have no additional information to offer- as we are not the current owner of her debt and have not contacted her since the date of sale.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:11/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My ex-husband was sent a message providing him with my
private information from XACT/Check-N-Go. I never at any
time gave this company permission to speak to him
regarding any information. He and I have been divorced for
15 years and his name is not on any of my accounts. He was
provided information regarding this account, and that it was a debt. Legally, Check and go
is not allowed to release my personal and private
information to anyone not associated with this account.
Business Response
Date: 11/21/2023
November
21, 2023
Ref. No. *********
Re: Ursula
Humphrey; Better Business Bureau
To Whom it
May Concern,
Thank you
for the correspondence regarding your **** ****. The **** **** is an
installment loan originated and funded by Capital Community Bank (“CCBank”), a
Utah Chartered bank, located in Provo Utah, Member FDIC. We have reviewed the complaint and appreciate
the opportunity to investigate the matter and provide a response.
After completing
an investigation into the matter, we can confirm that Ms. ******** obtained an
**** loan on 11/13/2021 in the amount of $1,000.00. According to the loan agreement she signed, her
loan contained an APR of ********** Finance Charges of $2,282.06 and a Total of
Payments amounting to $3,282.06. Her payment
schedule consisted of 17 monthly payments of $193.05 which began on 12/19/2021
and a final payment of $376.75.
The first
two installment payments were successfully made; however, the third installment
payment was returned by Ms. ********** bank on 2/19/2022 for insufficient funds
and her account was never brought current.
Our records indicate the loan then defaulted and was sold to Huntington
Debt Holdings, LLC on 12/18/2022 with a balance of $1,772.96. Unfortunately, we would have no additional
information to offer as we are not the current owner of her debt and have not
contacted her since she requested we cease all contact with her on 3/11/2022.
Although
we can confirm that Xact has not contacted her ex-husband, we would like to advise
that we cannot control the communication practices or debt collection
procedures of other companies, and do not have the authority to prevent other
companies from contacting Ms. ******** or others. If Ms. ******** has any additional questions,
we would encourage her to contact Huntington Debt Holdings, LLC directly at ************** to discuss her concerns.

Thank you,
Xact Loan
Customer Advocacy Department
**** ********** **** ***** ***
Cincinnati, Ohio, 45236
***** ********
********************
Customer Answer
Date: 11/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

They have the name of your company in the text to both myself and my exhusband.

Regards,

****** ********

Business Response
Date: 11/28/2023
To Whom It May Concern:

We would like to thank Ms. ******** for contacting Xact regarding her previous loan. We have previously investigated Ms. ********** claims and provided
a detailed response advising that her loan defaulted and was sold to a third-party debt collector. Ms. Humphrey's rejection summary indicates the texts she and her ex-husband are receiving reference the name of our company within their correspondence. It is not uncommon for the name of the original creditor (Xact) to be included within information made available to third-party debt collectors once a debt is sold. We would like to reiterate that Xact
has not contacted her ex-husband, and would like to reaffirm that we cannot
control the communication practices or debt collection procedures of other
companies. We do not have the authority to prevent other companies from contacting
Ms. ******** or others, nor do we have the ability to control the information third-party companies reference within their communication.
As referenced within our initial response, we would encourage Ms. ******** to contact Huntington Debt
Holdings, LLC directly at ************** to discuss her concerns.  Until Ms. ******** provides new information for consideration, we
refer her to our previous response.

Sincerely,

Customer Advocacy Team
Corporate Offices of Check' n Go
and Allied Cash Advance
**** *** *****
*********** **** **********
Initial Complaint
Date:11/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Receiving threatening calls from a debt collector, **** telling me that I am being taken to court for a previous loan taken out from checking go. I have never heard of this company or had a loan with them.
Business Response
Date: 11/14/2023
To Whom It
May Concern:

We would like to thank *** ***** for contacting Check ‘n Go regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go. We have completed an investigation into the matter and can confirm that there are no accounts in our system that match the personal information she provided within her complaint. Although we can advise the calls she is receiving are likely fraudulent, unfortunately we cannot control the manner in which other companies communicate with her.

We would like to thank her for sharing this information with us and would like to advise that we will be forwarding it over to our Fraud Department.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:11/07/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They keep sending me stuff that says I’m pre-approved for a loan and says if I want to opt out call a number and when I call it asks for my social security number. I feel afraid to give this information and feel I shouldn’t have to. I want this to stop before someone else gets this letter and uses it and then I’m responsible for it.
Business Response
Date: 11/08/2023
To Whom It
May Concern:

We would like to thank
*** ******** for contacting Check ‘n Go regarding the marketing materials he has been receiving. We
understand he is requesting to be removed from our marketing list. Per his request, we have removed his information from our marketing lists, and can confirm he will no longer be contacted. We ask that he please allow 7-10 business days for the changes to take effect.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454

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