Complaints
This profile includes complaints for Omnipoint Management Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 80 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am requesting that Danielle and any one from this business/institution cease and desist reaching out to me and remove any additional numbers of family members, etc. from your calling list as this practice is in violation and protection of law FDCPA.
Business Response
Date: 01/05/2024
The account has been closed as cease and desist as requested by the consumer.Initial Complaint
Date:12/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This place has been calling my family members and harassing them looking for me. They did not send any formal communication at all. This is clearly a violation of the Federal consumer protection and can be pursued legally. I would like for these predatory activities to stop immediately. They have violated the FDCPABusiness Response
Date: 12/19/2023
The account has been placed in Cease and Desist, per the consumer's request. We have returned the account to our client. Please let us know if any further action is required.Initial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Omnipoint Management Solutions LLC has been totally violating my rights as a consumer under the Fair Debt Collection Practices Act in an unprofessional manner. This company has been displaying predatory collection techniques that demonstrate unfair or abusive debt collection practices including, but not limited to, reaching out to family members and relatives, among others. This situation has created a stressful and extremely uncomfortable environment that puts me in a sad and embarrassing situation. By definition, debt collectors violate the FDCPA when they make harassing, threatening, or misleading statements to force or deceive you into making payments on a debt. This has been my case. I was also contacted by a lady named Melissa Shapiro. In an attempt to resolve my current situation, I tried to come to terms. However, they asked for my credit card details so they could collect my debt instead of a bank account. As I found it very sketchy, I tried to contact these people since last few days but the phone numbers provided on their website are not working at all. At this point I don't know if this was real. In the meantime, I very much fear that incomplete, abusive and illegal techniques will continue. If these people are legit please STOP AND DISSIST IMMEDIATELY. Please refer my case back to the original creditor and STOP calling and harassing people not related to my financial issue. Then again, please cease and dissist, erase all contact information including phone numbers and other ways of contacts from my relatives and family members. For now I will additionally file a complaint at the Consumer Financial Protection Bureau.Business Response
Date: 12/07/2023
The account has been closed and our client has been notified of the complaint. There will be no further collection activity from our office.Initial Complaint
Date:10/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am consistently getting calls from Omnipoint with no voicemails until today. All it said was to call them but I do not have any debts that would have been sent to collections and I do not understand why I am getting spam called every day. CEASE AND DESIST. They have violated FDCPA by continuously harassing me with calls about a debt I DONT HAVE.Business Response
Date: 10/31/2023
We will close the account as cease and desist per the consumer's request.Initial Complaint
Date:10/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to request a cease and desist and to not be contacted by Omnipoint Management Solutions. They have contacted me for debt collection which I do not have. This appears to be a scam or opportunistic maneuver to steal money from unsuspecting consumers.Business Response
Date: 11/30/2023
The account has been closed and we have notified our client. There will be no further collection activity from our office.Initial Complaint
Date:10/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have violated the FDCPA I intend to file action and provide all recordings of their violations if they or their client pursue any further interaction or sell any perceived debt to another party. Predatory action will not be tolerated. They just called my personal cell phone number, looking for someone else and also they called my parents on THEIR private numbers(and I do NOT know how the h*ll this company gained access to THEIR private numbers either!!). CEASE AND DISSIST IMMEDIATELY! And remove our numbers from your call list IMMEDIATELY!!Business Response
Date: 10/24/2023
The account has been closed as cease and desist as requested by thr consumer. Our client has also been made aware of the complaint. There will be bo further collection activity from our office. Please let us know if any additional action is required to resolve this matter.Customer Answer
Date: 10/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****Initial Complaint
Date:10/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Texting and leaving voicemails with people who are not associated with any of my business, stop texting and leaving messagesBusiness Response
Date: 10/23/2023
The account had been closed as cease and desist and requested by the consumer.Initial Complaint
Date:09/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Omnipoint Management Solutions are reaching out to people and family members about a debt that I do not owe. I want you to CEASE and desist and do not call or bother any of my family or friends again. You are breaking laws of The Fair Debt Collection Act.Business Response
Date: 09/28/2023
We attempted to verify location information with thr consumer's relatives. No account information was disclosed. We have removed all phone numbers, except for the number provided my the consumer on the complaint. We will aslo close the account as cease and desist and return to our client. Please let us know if any further action is required.Initial Complaint
Date:09/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an active dispute with this company and they are still reaching out with unconfirmed information.Business Response
Date: 10/22/2023
This is a duplicate complaint. The consumer's account was closed and returned to our client on 9/25/23. There has been no collection activity from ********* since the date of closure. Please let me know if any additional action is required to resolve this matter.Customer Answer
Date: 10/23/2023
There is still derogatory information on my credit report that I haven’t gotten clear confirmation about yet. I did receive an email 9/25/23 with information that does not match what they are actively still reporting. There has been no update since filing a dispute and making a BBB report.Business Response
Date: 10/26/2023
We don't report to the credit bureaus. We do not have the ability to update the tradeline from the original creditor. We notified out client of the consumer's dispute regarding the account but thst will need to file a seperate dispute with the credit bureaus if they feel the information reflected on their report is inaccurate. Please let me know if you need anything else from our end.Initial Complaint
Date:08/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was called by Omnipoint stating that ive been sued due to not paying a line of credit with *******. I explained several times that I never received my product and that I cancelled that almostb2 years ago. They keep calling and telling me that is in legal now and that I have to pay so I wont have to go to court.Business Response
Date: 09/13/2023
The consumer stated that she wanted to resolve the account the day before the complaint was submitted. We had a member of our management team reach out but she was not able to contact the consumer. The account has been closed and our client had been notified of the complaint. There will be no further collection activity attempted from our office. Please let me know if any further action is required to resolve this matter.
Customer Answer
Date: 09/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When they contacted me I told them that I didnt know the reason why I was being sued, as I never received the product I order and I also told the other part about not receiving the product. I was advised by the employee that I was getting take to court to pay the money and I said I was willing to ask for money but I did research and I was told my a lawyer that I should not pay something if I never got my product and I made the claim to them about that. I dont want this on my credit file, so I ask to please remove this from my credit as I never got anything from the other part and dont deserve this negative mark in my profile.
Regards,
****** ******Business Response
Date: 09/15/2023
We do not report the the credit bureaus. We are not able to remove a tradelme (if any) that has been reported.
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