Complaints
This profile includes complaints for Omnipoint Management Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 76 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an active dispute with this company and they are still reaching out with unconfirmed information.
Business Response
Date: 10/22/2023
This is a duplicate complaint. The consumer's account was closed and returned to our client on 9/25/23. There has been no collection activity from ********* since the date of closure. Please let me know if any additional action is required to resolve this matter.Customer Answer
Date: 10/23/2023
There is still derogatory information on my credit report that I haven’t gotten clear confirmation about yet. I did receive an email 9/25/23 with information that does not match what they are actively still reporting. There has been no update since filing a dispute and making a BBB report.Business Response
Date: 10/26/2023
We don't report to the credit bureaus. We do not have the ability to update the tradeline from the original creditor. We notified out client of the consumer's dispute regarding the account but thst will need to file a seperate dispute with the credit bureaus if they feel the information reflected on their report is inaccurate. Please let me know if you need anything else from our end.Initial Complaint
Date:08/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was called by Omnipoint stating that ive been sued due to not paying a line of credit with *******. I explained several times that I never received my product and that I cancelled that almostb2 years ago. They keep calling and telling me that is in legal now and that I have to pay so I wont have to go to court.Business Response
Date: 09/13/2023
The consumer stated that she wanted to resolve the account the day before the complaint was submitted. We had a member of our management team reach out but she was not able to contact the consumer. The account has been closed and our client had been notified of the complaint. There will be no further collection activity attempted from our office. Please let me know if any further action is required to resolve this matter.
Customer Answer
Date: 09/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When they contacted me I told them that I didnt know the reason why I was being sued, as I never received the product I order and I also told the other part about not receiving the product. I was advised by the employee that I was getting take to court to pay the money and I said I was willing to ask for money but I did research and I was told my a lawyer that I should not pay something if I never got my product and I made the claim to them about that. I dont want this on my credit file, so I ask to please remove this from my credit as I never got anything from the other part and dont deserve this negative mark in my profile.
Regards,
****** ******
Business Response
Date: 09/15/2023
We do not report the the credit bureaus. We are not able to remove a tradelme (if any) that has been reported.Initial Complaint
Date:08/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been calling my family and friends jeopardizing my employment and character. Please keep my business away from other people. This is against the law.Business Response
Date: 08/04/2023
No account information was disclosed. Per the consumer's request, we will remove all phone numbers, close the account and return it to our client.Initial Complaint
Date:07/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Spams calls that are threatening and non stopBusiness Response
Date: 07/21/2023
Per the consumer's request we have closed the account as cease and desist. There will be no further collection activity from our company. Sincerely, Omnipoint Management Solutions Compliance TeamCustomer Answer
Date: 07/21/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ****** ******Initial Complaint
Date:07/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have violated the FDCPA I intend to file action and provide all recordings of their violations if they or their client pursue any further interaction or sell any perceived debt to another party Predatory action will not be toleratedBusiness Response
Date: 08/09/2023
We have no record of any contact with the consumer. We have closed the account as requested and notified our client of the complaint. Please let us know if any further action is required.Customer Answer
Date: 08/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It would be kind of insane if I just somehow knew they had an "account" for me without ever having contacted me. I guess the multiple voicemails i have recorded downloaded archived and delivered to my legal team are just my imaginationRegards,
**** *******
Initial Complaint
Date:07/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is contacting and harassing people who are not associated with accountBusiness Response
Date: 07/06/2023
We attempted to contact relatives to verify location information. Bo account information was disclosed. This is the first request we've received to stop calling. The numbers have been removed and the account has been returned to our client.
Sincerely'
Omnipoint Management Solutions
Customer Answer
Date: 07/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******
Initial Complaint
Date:06/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has continuously harassed me, family members and friends that I don’t even speak to. This is a clear violation of the DNC law. I have nothing delinquent on my credit report so I’m not sure what they’re even calling about. This company is harassing and ridiculous!Business Response
Date: 07/10/2023
We attempted to contact relatives in an effort to verify location information. If we are asked to remove a phone number for any reason we do so. We are not telemarketers so the DNC list does not apply. However we will remove the number at the consumer's request, as is our company policy.Customer Answer
Date: 07/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
**** *******
Initial Complaint
Date:05/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been making payments to this company and I have never received any balance statement that reflects my balance. Last month my card was compromised and when I called my back, I realized that they phone number that was registered to all the withdrawals made by them did not have a valid phone number. My back told me to google it and they advised me to cancel that debit card. That’s I did and today, I spoke to them to a phone listed in my area that if I don’t get any paper and statement via regular mail, I will not provide any additional information.Business Response
Date: 06/21/2023
We attempted to contact the consumer on the phone number provided on the complaint form but we have been unable to make contact. All of the payments made have been credited towards the balance. We will send an updated statement via email and regular mail. If there is any additional action required to resolve this matter, please feel free to reach out.
Sincerely,
Omnipoint Management Solutions Compliance Team
Initial Complaint
Date:05/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not sure why I’m being called and they keep calling my parents. I’m 33 years old and they don’t want to be bothered by something that I personally don’t even know about. The voice mails being left on my phone sound like someone is in a wind tunnel….I don’t have anything in collections on my credit report so I’m not sure what the issue is?Business Response
Date: 05/25/2023
All relative phone numbers have been removed from the account. The only number that will be called moving forward is the one provided by the consumer. A member if our management team will reach out to the consumer directly to review the account and address any questions. Please let us know if any additional action is required to resolve this matter.
Initial Complaint
Date:05/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This place have been calling my family members and harassing them looking for me. They call throughout the day and when someone pick up and told them that this is not who they are looking for and hang up they call back. They did not send any formal communication at all. This is clearly a violation of the Federal consumer protection and can be pursued legally. I would like for these predatory activities to stop immediately. They have violated the FDCPA.Business Response
Date: 05/16/2023
We did attempt to verify location information with the consumer's relative. No account information was disclosed on the call. As requested by thr consumer the account will be closed as cease and desist and our client will be notified. Please let us know if any additional action is required on our end to resolve this matter.
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