We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Omnipoint Management Solutions
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Omnipoint Management Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Omnipoint Management Solutions has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 77 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is calling to my ex husband my husband my kids under age of 18, telling I owe *** ******* from which I closed 4 years ago. This is harassment calling my kids???? Really, I will take this to the top. This if against the law. Someone have to do something. I will not allow to get my family involve on this.

      Business Response

      Date: 11/17/2022

      Good Afternoon, We will remove all phone numbers, other than the number provided by the consumer. We apologize for any inconvenience this may have caused.  Please let us know if aby additional action is required.   Sincerely, Omnipoint Management Solutions Compliance Team 

      Customer Answer

      Date: 11/17/2022

      Better Business Bureau: 
       
      I have reviewed the response made by the business in reference to complaint ID ********, Please do no call me again, I don't have account with ********  **** anymore..  

      Regards, 

      ******* ********

    • Initial Complaint

      Date:09/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has called my work, my ex husband, my daughter-in- law, etc. This is essentially harassment and should never be occurring. I do not have any documentation from this company- I have no idea who they represent, what debt they are claiming. All calls to any number other than my cell number need to end immediately, and I need full verification of the debt they are claiming I owe them.

      Business Response

      Date: 09/13/2022

      Good Afternoon, 

      A debt validation packet will be sent out as requested. We will cease all communication and collection activity for 30 days to give the consumer an opportunity to review the information. After 30 days we will only call the consumer's call as requested. 

      Please let us know if there is anything else we can do. 

      Sincerely, 

      Omnipoint Management Solutions 

    • Initial Complaint

      Date:09/08/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company called on my cell phone requesting the personal information of my son and daughter and did not state who they are or why they are calling me for. I've read all the reviews and complaints about this place after searching the information on their company through ******. I told the woman who was rude and who also did not give their business information or reasons for the call. She was demanding the phone numbers of my son and daughters which I immediately denied in telling because I will not give it out and I absolutely refuse to. They have no right to call my phone number while I'm at work where I'm very busy and waste my time on a potential scam or scammers who are rude and demand things without properly stating what the call is about. I have every right according to the FCC to report this and I will report this to the NY State Attorney General for these violations and the woman on the phone also was assuming that my son and daughter live with me and they do not. So they absolutely no right to ask for this information and if there is a debt, I want to see it on paper. I want to see the proof like everyone else here because we have never heard of you and we have no debts with you and if there are, they will be disputed accordingly which is my right and their rights which you have violated by having a woman calling me who is unprofessional and acts like a ghetto person. I had every right to get upset at this person while one the phone because it is harassment and I don't ever want to hear from this company again. If I do or my children are harassed, I will take this up with the NY State AG and I'm definitely sure that Letita James will be glad to go after you for fraud and violations of FCC guidelines regarding my rights that have clearly been violated since you have personal information on us which is clearly used inappropriately. I will sue you I have to.

      Business Response

      Date: 09/13/2022

      Good Afternoon,  We will remove the consumer's phone number from the account that's placed with our office immediately. The consumer will not receive any further commination's from our office, We apologize for any inconvenience this may have caused. Please let us know if there is anything else we can do. Sincerely,Omnipoint Management Solutions

      Customer Answer

      Date: 09/15/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if you keep your end, if not I will be filing a complaint with the NYS Attorney General and I'm not kidding. If I receive any harassing calls in regards to my family or myself, I will post another complaint here and with the AG. I'm very serious.



      Regards,



      **** ******








    • Initial Complaint

      Date:09/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is contacting family friends and others trying to reach me to include my brother active duty sir force! This is a violation of Federal consumer protection and can be pursued legally. I would like for these predatory activities to stop

      Business Response

      Date: 09/19/2022

      Good Afternoon,

      We have removed all contact numbers except for the one provided by the consumer and returned the account to our client. The consumer will not receive calls from our office in the future. Please let us know if there is any additional action required on our end. 

      Sincerely,

      Omnipoint Management Solutions 

    • Initial Complaint

      Date:08/25/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They violated my rights by contacting my family and place of work for a debt that I do not know about and have continued to leave harassing voice-mail without stating the reason they are calling. I want them to follow the law and regulations and cease contacting with anyone but myself.

      Business Response

      Date: 08/25/2022

      We are not able to leave account details on a voice-mail per state and federal law.  We will immediately remove all phone numbers from the account, except the one provided by the consumer. Please contact us if there is any additional action required. Sincerely,Omnipoint Management Solutions Compliance

      Customer Answer

      Date: 08/26/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** *****

    Omnipoint Management Solutions is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.