Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Collections Agencies

Omnipoint Management Solutions

Complaints

This profile includes complaints for Omnipoint Management Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Omnipoint Management Solutions has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 73 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has contacted family without any expressed permission asking personal questions. I have never done business with this company directly. I wish for the business to cease contact with me, any of my family and friends, as well as any other third part

      Business Response

      Date: 04/03/2025


      The account has been closed as cease and desist and returned to our client, per the consumer's request. 

      Customer Answer

      Date: 04/03/2025

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******* ******
    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please cease all contact with me. I have been getting calls on multiple numbers, aggressively trying to collect a debt that I now realize isn't even mine. Please close my account entirely.

      Business Response

      Date: 03/11/2025

      The account has been closed and returned to our client as cease and desist, per the consumer's request. 

      Customer Answer

      Date: 03/11/2025

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** **********
    • Initial Complaint

      Date:03/02/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Omnipoint Management had contacted me Friday in regards of them taking over an account I have in collection. The first representative which was a women had asked me when can I start making payments. I told her I am willing to start making payments but I am not able to do so due to being out on maternity leave. I have little to no income as of right now due to getting paid very little from disability. I told her I am willing to start making payments once I go back to work in April. She stated she was going to transfer me to the manager. I explained to the manager the same thing I explained to her. He says “ What about the child’s father?” I said excuse me? He says “The child father why can’t he pay it?”. I said why would he pay it what does he have to do with this? “ He goes “Your account is in collection why can’t he pay?” I told him the comment he made was very unprofessional and disrespectful. It made me feel extremely uncomfortable!!! Instead of him trying to find a way to help me he’s bringing my personal life into this. I called back to get his name his partner told me his name was Mr. *******.. I hung up. His partner called back and said he’s sorry he gave me the wrong name it was Mr. ******** (which I feel he lied) he asked me what happened I tried to explain to him what happened he started talking over me while I was trying to explain and was extremely RUDE. This left me very uncomfortable and upset. Just because I am out on maternity doesn’t mean that my child father is inside of their life. They can either be deceased, walked out of my child’s life and not active at ALL this is very upsetting and unprofessional something needs to be done about this!

      Business Response

      Date: 03/03/2025

      We are putting a hold on all collection efforts while we investigate the consumer's claims. 
    • Initial Complaint

      Date:02/26/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Omni Point reached out to me multiple times over a year ago and also called my husband discussing my personal affairs which violates the Fair Debt Collection Practices Act!!!! I have paid them religiously more than any of my other debts and it still isn't enough for them. I recently had an agent from their company call me and was very rude and abusive. I just set up a payment arrangement of 100.00 which is what I can afford, and their online system accepted it and they declined it. As I type this I just got another email from them saying what happened. What happened is that I just paid you and I'm still getting harrassed!!!!!!!!!!!!

      Business Response

      Date: 02/27/2025

      The account will be closed and returned to our client as the consumer has requested. No further collection activity will take place from our office. Please let us know if any further action is required to resolve this matter. 

      Customer Answer

      Date: 02/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******** *******




    • Initial Complaint

      Date:12/24/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is calling my phone multiple times a day and all hours. Everyday of the week. I've blocked at least 2 numbers from them and yet it continues. I want it to cease.

      Business Response

      Date: 01/04/2025

      The account will be closed as cease and desist, per the consumer's request.  
    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is harrassing my family who I haven’t lived with In over 20 years asking personal questions of me. They call over 20 times to every number.

      Business Response

      Date: 12/03/2024

      The account has been closed as cease and desist per the consumer's request. There will be no further calls from our office. 

      Customer Answer

      Date: 12/03/2024

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******* ***** 
    • Initial Complaint

      Date:11/08/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Omnipotent Management Solutions has been calling me repeatedly and I have no relationship or business with this company. I am requesting that they cease and desist all communications and contact to me.

      Business Response

      Date: 12/03/2024

      The phone number has been removed. There will be no further calls to the consumer. 
    • Initial Complaint

      Date:08/16/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Omni management called my wife recently. Today,8/16/24 they called me. Both times they were looking for someone else. Neither my wife or myself have ever had any business with these people. My wife told them to stop calling and blocked them. I’m about to do the same. We have no association with the person they claim to be looking for.

      Business Response

      Date: 08/20/2024

      The consumer's number has been removed from our system. They will not receive any further calls. We apologize for any inconvenience this may have caused. 
    • Initial Complaint

      Date:08/07/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has contacted family without any expressed permission asking personal questions. I have never done business with this company directly. I wish for the business to cease contact with me, any of my family and friends, as well as any other third party.

      Business Response

      Date: 08/07/2024

      The account has been closed as cease and desist. 
    • Initial Complaint

      Date:08/06/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Omnipoint is harassing me and my family with repeated phone calls.

      Business Response

      Date: 08/07/2024

      The account has been closed as cease and desist.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.