Complaints
This profile includes complaints for Omnipoint Management Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 74 total complaints in the last 3 years.
- 22 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a voicemail last week from this company. I immediately filled out the form online to drop calls from them. Usually, I would call back, but the guy ( Dan ) leaving the voicemails really sounds unpleasant & leaves messages with so much attitude in his voice, so I just want mail communication only with this company, which is a right that I have under the FDCPA. I have never received mail or emails from this company. I filled the opt out of calls form online May 5th & took a screenshot. It did say that it might take 3 days before it took effect. It has been more than a week now. Today I got another unpleasant voicemail from Dan. I plan on calling the number back today to tell them that I only want mail communication. I’m screenshotting each call, keeping each voicemail from here on out, & documenting my call today, telling them that I want the calls stopped. If they don’t stop after that, they’re subject to $1,000 for each FDCPA violation. I want to add that here so that everyone else knows their rights. I want these calls stopped.
Business Response
Date: 05/15/2025
The account has been closed and cease and desist and returned to our client, per the consumer's request.Customer Answer
Date: 05/16/2025
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ******* *****Initial Complaint
Date:04/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Started receiving calls from Omnipoint this week. I have no idea who they are or what they want. I have received no prior communication. I have received nothing in writing. I sent a message via their webpage with a cease and desist from calling me, my family and my employer until I receive whatever is needed in writing to ** *** ***** **** ****** ** *****. I received another phone call within 1 hour of making the request.Business Response
Date: 04/28/2025
The account has been closed as cease and desist per the consumer's request.Initial Complaint
Date:04/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business has contacted family without any expressed permission asking personal questions. I have never done business with this company directly. I wish for the business to cease contact with me, any of my family and friends, as well as any other third partBusiness Response
Date: 04/03/2025
The account has been closed as cease and desist and returned to our client, per the consumer's request.Customer Answer
Date: 04/03/2025
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ******* ******Initial Complaint
Date:03/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please cease all contact with me. I have been getting calls on multiple numbers, aggressively trying to collect a debt that I now realize isn't even mine. Please close my account entirely.Business Response
Date: 03/11/2025
The account has been closed and returned to our client as cease and desist, per the consumer's request.Customer Answer
Date: 03/11/2025
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ***** **********Initial Complaint
Date:03/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Omnipoint Management had contacted me Friday in regards of them taking over an account I have in collection. The first representative which was a women had asked me when can I start making payments. I told her I am willing to start making payments but I am not able to do so due to being out on maternity leave. I have little to no income as of right now due to getting paid very little from disability. I told her I am willing to start making payments once I go back to work in April. She stated she was going to transfer me to the manager. I explained to the manager the same thing I explained to her. He says “ What about the child’s father?” I said excuse me? He says “The child father why can’t he pay it?”. I said why would he pay it what does he have to do with this? “ He goes “Your account is in collection why can’t he pay?” I told him the comment he made was very unprofessional and disrespectful. It made me feel extremely uncomfortable!!! Instead of him trying to find a way to help me he’s bringing my personal life into this. I called back to get his name his partner told me his name was Mr. *******.. I hung up. His partner called back and said he’s sorry he gave me the wrong name it was Mr. ******** (which I feel he lied) he asked me what happened I tried to explain to him what happened he started talking over me while I was trying to explain and was extremely RUDE. This left me very uncomfortable and upset. Just because I am out on maternity doesn’t mean that my child father is inside of their life. They can either be deceased, walked out of my child’s life and not active at ALL this is very upsetting and unprofessional something needs to be done about this!Business Response
Date: 03/03/2025
We are putting a hold on all collection efforts while we investigate the consumer's claims.Initial Complaint
Date:02/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Omni Point reached out to me multiple times over a year ago and also called my husband discussing my personal affairs which violates the Fair Debt Collection Practices Act!!!! I have paid them religiously more than any of my other debts and it still isn't enough for them. I recently had an agent from their company call me and was very rude and abusive. I just set up a payment arrangement of 100.00 which is what I can afford, and their online system accepted it and they declined it. As I type this I just got another email from them saying what happened. What happened is that I just paid you and I'm still getting harrassed!!!!!!!!!!!!Business Response
Date: 02/27/2025
The account will be closed and returned to our client as the consumer has requested. No further collection activity will take place from our office. Please let us know if any further action is required to resolve this matter.Customer Answer
Date: 02/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** *******
Initial Complaint
Date:12/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is calling my phone multiple times a day and all hours. Everyday of the week. I've blocked at least 2 numbers from them and yet it continues. I want it to cease.Business Response
Date: 01/04/2025
The account will be closed as cease and desist, per the consumer's request.Initial Complaint
Date:11/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is harrassing my family who I haven’t lived with In over 20 years asking personal questions of me. They call over 20 times to every number.Business Response
Date: 12/03/2024
The account has been closed as cease and desist per the consumer's request. There will be no further calls from our office.Customer Answer
Date: 12/03/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ******* *****Initial Complaint
Date:11/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Omnipotent Management Solutions has been calling me repeatedly and I have no relationship or business with this company. I am requesting that they cease and desist all communications and contact to me.Business Response
Date: 12/03/2024
The phone number has been removed. There will be no further calls to the consumer.Initial Complaint
Date:08/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Omni management called my wife recently. Today,8/16/24 they called me. Both times they were looking for someone else. Neither my wife or myself have ever had any business with these people. My wife told them to stop calling and blocked them. I’m about to do the same. We have no association with the person they claim to be looking for.Business Response
Date: 08/20/2024
The consumer's number has been removed from our system. They will not receive any further calls. We apologize for any inconvenience this may have caused.
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