Complaints
This profile includes complaints for Omnipoint Management Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 73 total complaints in the last 3 years.
- 22 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Omnipoint is harassing me and my family with repeated phone calls.
Business Response
Date: 08/07/2024
The account has been closed as cease and desist.Initial Complaint
Date:08/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business has contacted family without any expressed permission asking personal questions and has harassed them. I have never done business with this company directly. I wish for the business to cease contact with me, any of my family and friends, as well as any other third party. They are stating where I work and what shift i work and I never gave them or anyone tha information.Business Response
Date: 08/05/2024
The account has been closed as cease and desist.Customer Answer
Date: 08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****
Initial Complaint
Date:08/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They've contacted my wife and parents to try and find me, but they are relentless and won't say what it is in regard to. Stop harassing me and my family, or I WILL file a Cease and DesistBusiness Response
Date: 08/05/2024
The account has been closed as cease and desist.Customer Answer
Date: 08/06/2024
Better Business Bureau:They attempted to call yesterday (8-5-2024) at 3:19pm, but I hit ignore and blocked the number. If I get another call from them, I'm reopening the issue. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Again, if they call anyone who knows me asking for me, I will reopen the case. Thank you BBB for helping me sort this out. Regards,****** ******Initial Complaint
Date:07/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Omni point solutions are calling family members. Have no relationship with this company. The need to stop harrassing us.Business Response
Date: 08/01/2024
The account has been closed as cease and desist, per the consumer's request.Initial Complaint
Date:07/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business has contacted family without any expressed permission asking personal questions. I have never done business with this company directly. I wish for the business to cease contact with me, any of my family and friends, as well as any other third party.Business Response
Date: 07/30/2024
The account has been closed as cease and desist, per the consumer's request.Initial Complaint
Date:07/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been called by omnipoint at least 5 times a day for a month. It is a violation of my privacy and I will be filing a cease and desist if it persistsBusiness Response
Date: 07/20/2024
The account has been closed as cease and desist per the consumer's request.Customer Answer
Date: 07/22/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as they do not contact me again. Regards, **** *********Initial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is repeatedly calling me and I believe they have the wrong number. They have previously asked to speak to a person I do not know and I do not have any unsettled debt.Business Response
Date: 07/18/2024
The consumer's phone number has been removed from our system. We apologize for any inconvenience.Initial Complaint
Date:07/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has repeatedly called to leave messages when I do not owe a debt, have no relationship. I had enough issues dealing with all the fraud that was found on my checking account last year and proven through CFPB. Please close the account, cease and desist any further communication before I explore further action with CFPB and others.Business Response
Date: 07/18/2024
We have received the cease-and-desist notice and closed the account per the consumer's request.Customer Answer
Date: 07/18/2024
I have now received the response from the business and since the account is closed and no more communication, this is a satisfactory response.Initial Complaint
Date:07/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business has contacted family without any expressed permission asking personal questions. I have never done business with this company directly. I wish for the business to cease contact with me, any of my family and friends, as well as any other third party.Business Response
Date: 07/12/2024
The account has been closed as cease and desist per the consumer's request. We have also notified our client.Customer Answer
Date: 07/15/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ****** ********Initial Complaint
Date:07/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is calling my phone 20 times a day while I’m at work, sometimes back to back within minutes. They are calling random people I shouldn’t even be connected to for them for contact them, my ex brother in law, ex boyfriend, step mother, sister, friends, daughter. I have no business with them, and don’t know how they got my information, much less the other contacts. They are harassing me now and are very rude.Business Response
Date: 07/10/2024
The account has been closed as cease and desist per the consumer's request.Customer Answer
Date: 07/11/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ****** *********
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