Complaints

This profile includes complaints for Omnipoint Management Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Omnipoint Management Solutions

  West Seneca, NY 14224

  
• 

  Omnipoint Management Solutions

  1902 Ridge Rd Ste 148 West Seneca, NY 14224-3312

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has continuously harassed me, family members and friends that I don’t even speak to. This is a clear violation of the DNC law. I have nothing delinquent on my credit report so I’m not sure what they’re even calling about. This company is harassing and ridiculous!

  

  Business Response

  Date: 07/10/2023

  We attempted to contact relatives in an effort to verify location information. If we are asked to remove a phone number for any reason we do so. We are not telemarketers so the DNC list does not apply. However we will remove the number at the consumer's request, as is our company policy.  

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******
  
  
  

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been making payments to this company and I have never received any balance statement that reflects my balance. Last month my card was compromised and when I called my back, I realized that they phone number that was registered to all the withdrawals made by them did not have a valid phone number. My back told me to google it and they advised me to cancel that debit card. That’s I did and today, I spoke to them to a phone listed in my area that if I don’t get any paper and statement via regular mail, I will not provide any additional information.

  

  Business Response

  Date: 06/21/2023

  We attempted to contact the consumer on the phone number provided on the complaint form but we have been unable to make contact.  All of the payments made have been credited towards the balance. We will send an updated statement via email and regular mail. If there is any additional action required to resolve this matter, please feel free to reach out.  

  Sincerely,

  Omnipoint Management Solutions Compliance Team 

• Initial Complaint

  Date:05/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not sure why I’m being called and they keep calling my parents. I’m 33 years old and they don’t want to be bothered by something that I personally don’t even know about. The voice mails being left on my phone sound like someone is in a wind tunnel….I don’t have anything in collections on my credit report so I’m not sure what the issue is?

  

  Business Response

  Date: 05/25/2023

  All relative phone numbers have been removed from the account. The only number that will be called moving forward is the one provided by the consumer.  A member if our management team will reach out to the consumer directly to review the account and address any questions. Please let us know if any additional action is required to resolve this matter.  

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place have been calling my family members and harassing them looking for me. They call throughout the day and when someone pick up and told them that this is not who they are looking for and hang up they call back. They did not send any formal communication at all. This is clearly a violation of the Federal consumer protection and can be pursued legally. I would like for these predatory activities to stop immediately. They have violated the FDCPA.

  

  Business Response

  Date: 05/16/2023

  We did attempt to verify location information with the consumer's relative. No account information was disclosed on the call. As requested by thr consumer the account will be closed as cease and desist and our client will be notified. Please let us know if any additional action is required on our end to resolve this matter. 

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is reach out to me , my mother and father trying to reach my brother. Please keep you business with him and not us. I don’t care about his debit issues . Please remove us from your calling list .

  

  Business Response

  Date: 04/26/2023

  We will remove all relative phone numbers from the account. We apologize for any inconvenience. Please let us know if there is any additional action required to resolve this matter. 

  sincerely,

  Omnipoint Management Solutions Compliance Team 

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Omni Point has reached out to people that I have never listed as a contact. Furthermore they have discussed details which is a clear violation of FDCPA!
  I WANT THESE PREDATORY ACTIVITIES TO CEASE IMMEDIATELY

  

  Business Response

  Date: 04/25/2023

  We have conducted an internal investigation regarding the consumer's complaint.  We contacted a relative of the consumer in an attempt to verify location information. No account information was disclosed. As requested, we have closed the account. There will be no further communication from our office. Please let us know if any further action is required. 

  sincerely,

  Omnipoint Management Solutions Compliance Team. 

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is contacting me family and others in an attempt to reach me. This is a violation of Federal consumer protection and can be pursued legally. I would like for these predatory activities to stop immediately. They have violated the FDCPA.

  

  Business Response

  Date: 04/13/2023

  We attempted to verify location information with a relative because we were unable to contact the consumer. We have updated the file with the phone number provided by the consumer and removed all relative phone numbers.  We have also informed our client of the consumer's complaint.  Please let us know if any further action is required on our end.  Sincerely, Omnipoint Management Solutions Compliance Team 

  Customer Answer

  Date: 04/14/2023

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  **** ******

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Calls me constantly, leaves voicemail but I don’t know who it is for and has been calling my daughter too. So if this Jo a collection call for her or myself then why are we calling the other person to discuss private financial concerns, which seems to be illegal. Now I don’t if they called my other children too because they are minors and don’t answer calls that are not on their phone list.( I will be checking their phones now after reading all these complaints now!)

  

  Business Response

  Date: 04/13/2023

  We attempted to verify location information with a relative because we were unable to contact the consumer. We have updated the file with the phone number provided by the consumer and removed all relative phone numbers.  We have also informed our client of the consumer's complaint.  Please let us know if any further action is required on our end. 
  Sincerely,
  Omnipoint Management Solutions Compliance Team

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Omni Point Management
  They are harassing me, my mom , and my husband. Calling me for debt , which they never sent any formal communication for , and I don’t even know is mine. Can’t prove anything that I owe anything. But the harassment needs to stop. What right do they have to call my family members. We are all healthcare workers and work crazy hours, they call all times of day.

  

  Business Response

  Date: 03/21/2023

  We have closed the account and notified our client of the consumer's complaint.  There will be no further communication from our office. Please let us know if any additional action is required. Sincerely,Omnipoint Management Solutions Compliance Team 

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have worked so hard to get my credit to a decent spot again. But this company has decided to start calling myself and everyone related to me about a debt that has been closed on my credit for 4 years now. You have no right to 1.) To call anyone besides myself about this matter. It is illegal for you discuss my debt or the fact that it is about debt with anyone besides myself. 2.) I have never received any documentation supporting these accusations you are accusing me of! NOTHING! 3.) This account has been closed for 4 years! Reading the rest of these complaints it seems that you are STILL not listening to these people. STOP CALLING PEOPLE'S RELATIVES, JOBS, FRIENDS. SEND DOCUMENTS AND THINGS MIGHT ACTUALLY BE TAKEN CARE OF! It's that simple! You are harassing people for no good reason and it's sad and illegal!

  

  Business Response

  Date: 03/13/2023

  We haver closed the account and notified our client of the complaint. No further collection efforts will be made by our office. Please let us know if any additional action is required on our end to resolve this matter.  Sincerely,  Omnipoint Management Solutions Compliance Team    

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ****** ******