Complaints
This profile includes complaints for Omnipoint Management Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 76 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is reach out to me , my mother and father trying to reach my brother. Please keep you business with him and not us. I don’t care about his debit issues . Please remove us from your calling list .
Business Response
Date: 04/26/2023
We will remove all relative phone numbers from the account. We apologize for any inconvenience. Please let us know if there is any additional action required to resolve this matter.
sincerely,
Omnipoint Management Solutions Compliance Team
Initial Complaint
Date:04/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Omni Point has reached out to people that I have never listed as a contact. Furthermore they have discussed details which is a clear violation of FDCPA! I WANT THESE PREDATORY ACTIVITIES TO CEASE IMMEDIATELYBusiness Response
Date: 04/25/2023
We have conducted an internal investigation regarding the consumer's complaint. We contacted a relative of the consumer in an attempt to verify location information. No account information was disclosed. As requested, we have closed the account. There will be no further communication from our office. Please let us know if any further action is required.
sincerely,
Omnipoint Management Solutions Compliance Team.
Initial Complaint
Date:04/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is contacting me family and others in an attempt to reach me. This is a violation of Federal consumer protection and can be pursued legally. I would like for these predatory activities to stop immediately. They have violated the FDCPA.Business Response
Date: 04/13/2023
We attempted to verify location information with a relative because we were unable to contact the consumer. We have updated the file with the phone number provided by the consumer and removed all relative phone numbers. We have also informed our client of the consumer's complaint. Please let us know if any further action is required on our end. Sincerely, Omnipoint Management Solutions Compliance TeamCustomer Answer
Date: 04/14/2023
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, **** ******Initial Complaint
Date:04/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Calls me constantly, leaves voicemail but I don’t know who it is for and has been calling my daughter too. So if this Jo a collection call for her or myself then why are we calling the other person to discuss private financial concerns, which seems to be illegal. Now I don’t if they called my other children too because they are minors and don’t answer calls that are not on their phone list.( I will be checking their phones now after reading all these complaints now!)Business Response
Date: 04/13/2023
We attempted to verify location information with a relative because we were unable to contact the consumer. We have updated the file with the phone number provided by the consumer and removed all relative phone numbers. We have also informed our client of the consumer's complaint. Please let us know if any further action is required on our end.
Sincerely,
Omnipoint Management Solutions Compliance TeamInitial Complaint
Date:03/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Omni Point Management They are harassing me, my mom , and my husband. Calling me for debt , which they never sent any formal communication for , and I don’t even know is mine. Can’t prove anything that I owe anything. But the harassment needs to stop. What right do they have to call my family members. We are all healthcare workers and work crazy hours, they call all times of day.Business Response
Date: 03/21/2023
We have closed the account and notified our client of the consumer's complaint. There will be no further communication from our office. Please let us know if any additional action is required. Sincerely,Omnipoint Management Solutions Compliance TeamInitial Complaint
Date:03/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have worked so hard to get my credit to a decent spot again. But this company has decided to start calling myself and everyone related to me about a debt that has been closed on my credit for 4 years now. You have no right to 1.) To call anyone besides myself about this matter. It is illegal for you discuss my debt or the fact that it is about debt with anyone besides myself. 2.) I have never received any documentation supporting these accusations you are accusing me of! NOTHING! 3.) This account has been closed for 4 years! Reading the rest of these complaints it seems that you are STILL not listening to these people. STOP CALLING PEOPLE'S RELATIVES, JOBS, FRIENDS. SEND DOCUMENTS AND THINGS MIGHT ACTUALLY BE TAKEN CARE OF! It's that simple! You are harassing people for no good reason and it's sad and illegal!Business Response
Date: 03/13/2023
We haver closed the account and notified our client of the complaint. No further collection efforts will be made by our office. Please let us know if any additional action is required on our end to resolve this matter. Sincerely, Omnipoint Management Solutions Compliance TeamCustomer Answer
Date: 03/20/2023
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ****** ******Initial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have called me only once left bo message describing anything but to call them back with what sounded like wind in the background. They haven not called me back but not calling any of my family members whom aren't even in the same state I'm in. This is against the law! I'd be more than happy to pay if they'd only call me.Business Response
Date: 03/20/2023
We have removed all phone numbers except the one provided ny the consumer. We assigned the file to a member of the management team to work with consumer directly. Please let us know if there is any additional action required.
Sincerely,
Omnipoint Management Solutions Compliance Team
Initial Complaint
Date:02/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is contacting family and others in an attempt to reach me. This is a violation of Federal consumer protection and can be pursued legally. I would like for these predatory activities to stop immediately.Business Response
Date: 02/27/2023
Good Afternoon, The account will be closed and there will be no further collection activity. Please let us know if there is any additional action required to resolve this matter. Sincerely,Omnipoint Management Solutions LLC Compliance TeamInitial Complaint
Date:01/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They will not stop calling me for an issue that 1.) hasn’t been validated and 2.) ISN’T EVEN FOR ME! I keep blocking numbers and they call from new ones.Business Response
Date: 01/17/2023
Good Afternoon, After reviewing your complaint, we have closed the account. There will be no further collection activity. We aplogize for any inconvenience this may have caused. Please reach out if you require anything else from our end. Sincerely,Omnipoint Management Solutions Compliance TeamInitial Complaint
Date:11/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is calling to my ex husband my husband my kids under age of 18, telling I owe *** ******* from which I closed 4 years ago. This is harassment calling my kids???? Really, I will take this to the top. This if against the law. Someone have to do something. I will not allow to get my family involve on this.Business Response
Date: 11/17/2022
Good Afternoon, We will remove all phone numbers, other than the number provided by the consumer. We apologize for any inconvenience this may have caused. Please let us know if aby additional action is required. Sincerely, Omnipoint Management Solutions Compliance TeamCustomer Answer
Date: 11/17/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, Please do no call me again, I don't have account with ******** **** anymore.. Regards, ******* ********
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