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Omnipoint Management Solutions
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BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Omnipoint Management Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 76 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting that any one from this business/institution cease and desist reaching out to me and remove any additional numbers of family members, etc. from your calling list as this practice is in violation and protection of law FDCPA.

      Business Response

      Date: 02/06/2024

      We have closed the account as cease & desist, as requested by the consumer. 

    • Initial Complaint

      Date:01/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people are calling my family and I have no idea who they are. I called the number and no answer

      Business Response

      Date: 01/23/2024

      The account will be closed as cease and desist. There will be no further attempts to contact the consumer. 

    • Initial Complaint

      Date:01/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting that Danielle and any one from this business/institution cease and desist reaching out to me and remove any additional numbers of family members, etc. from your calling list as this practice is in violation and protection of law FDCPA.

      Business Response

      Date: 01/05/2024

      The account has been closed as cease and desist as requested by the consumer. 

    • Initial Complaint

      Date:12/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place has been calling my family members and harassing them looking for me. They did not send any formal communication at all. This is clearly a violation of the Federal consumer protection and can be pursued legally. I would like for these predatory activities to stop immediately. They have violated the FDCPA

      Business Response

      Date: 12/19/2023

      The account has been placed in Cease and Desist, per the consumer's request. We have returned the account to our client. Please let us know if any further action is required. 

    • Initial Complaint

      Date:11/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Omnipoint Management Solutions LLC has been totally violating my rights as a consumer under the Fair Debt Collection Practices Act in an unprofessional manner. This company has been displaying predatory collection techniques that demonstrate unfair or abusive debt collection practices including, but not limited to, reaching out to family members and relatives, among others. This situation has created a stressful and extremely uncomfortable environment that puts me in a sad and embarrassing situation. By definition, debt collectors violate the FDCPA when they make harassing, threatening, or misleading statements to force or deceive you into making payments on a debt. This has been my case. I was also contacted by a lady named Melissa Shapiro. In an attempt to resolve my current situation, I tried to come to terms. However, they asked for my credit card details so they could collect my debt instead of a bank account. As I found it very sketchy, I tried to contact these people since last few days but the phone numbers provided on their website are not working at all. At this point I don't know if this was real. In the meantime, I very much fear that incomplete, abusive and illegal techniques will continue. If these people are legit please STOP AND DISSIST IMMEDIATELY. Please refer my case back to the original creditor and STOP calling and harassing people not related to my financial issue. Then again, please cease and dissist, erase all contact information including phone numbers and other ways of contacts from my relatives and family members. For now I will additionally file a complaint at the Consumer Financial Protection Bureau.

      Business Response

      Date: 12/07/2023

      The account has been closed and our client has been notified of the complaint. There will be no further collection activity from our office. 

    • Initial Complaint

      Date:10/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am consistently getting calls from Omnipoint with no voicemails until today. All it said was to call them but I do not have any debts that would have been sent to collections and I do not understand why I am getting spam called every day. CEASE AND DESIST. They have violated FDCPA by continuously harassing me with calls about a debt I DONT HAVE.

      Business Response

      Date: 10/31/2023

      We will close the account as cease and desist per the consumer's request.

    • Initial Complaint

      Date:10/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to request a cease and desist and to not be contacted by Omnipoint Management Solutions. They have contacted me for debt collection which I do not have. This appears to be a scam or opportunistic maneuver to steal money from unsuspecting consumers.

      Business Response

      Date: 11/30/2023

      The account has been closed and we have notified our client. There will be no further collection activity from our office. 

    • Initial Complaint

      Date:10/23/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have violated the FDCPA I intend to file action and provide all recordings of their violations if they or their client pursue any further interaction or sell any perceived debt to another party. Predatory action will not be tolerated. They just called my personal cell phone number, looking for someone else and also they called my parents on THEIR private numbers(and I do NOT know how the h*ll this company gained access to THEIR private numbers either!!). CEASE AND DISSIST IMMEDIATELY! And remove our numbers from your call list IMMEDIATELY!!

      Business Response

      Date: 10/24/2023

      The account has been closed as cease and desist as requested by thr consumer. Our client has also been made aware of the complaint. There will be bo further collection activity from our office. Please let us know if any additional action is required to resolve this matter.  

      Customer Answer

      Date: 10/25/2023

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******* *****

    • Initial Complaint

      Date:10/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Texting and leaving voicemails with people who are not associated with any of my business, stop texting and leaving messages

      Business Response

      Date: 10/23/2023

      The account had been closed as cease and desist and requested by the consumer.  

    • Initial Complaint

      Date:09/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Omnipoint Management Solutions are reaching out to people and family members about a debt that I do not owe. I want you to CEASE and desist and do not call or bother any of my family or friends again. You are breaking laws of The Fair Debt Collection Act.

      Business Response

      Date: 09/28/2023

      We attempted to verify location information with thr consumer's relatives. No account information was disclosed. We have removed all phone numbers, except for the number provided my the consumer on the complaint.  We will aslo close the account as cease and desist and return to our client. Please let us know if any further action is required. 

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