Complaints
This profile includes complaints for Omnipoint Management Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 79 total complaints in the last 3 years.
- 18 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This Company has been contacting people that are connected to me, this unscrupulous behavior should not be tolerated. It is also an invasion of my privacy as well as others.
Business Response
Date: 02/14/2024
The account has been closed as cease and desist as requested by the consumer.Initial Complaint
Date:02/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
OMNIPOINT has been calling my family members and HARASSING them in regards to an account BEFORE they even have reached out to me. This is unethical and they have violated the FDCPA.Business Response
Date: 02/14/2024
The account has been closed as cease and desist as requested by the consumer.Initial Complaint
Date:02/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has called my family members. That is NOT ok. Please take any family members off of your call list.Business Response
Date: 02/12/2024
The account will be closed as Cease and Desist and returned to our client.Initial Complaint
Date:02/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This debt collector is contacting friends and family, some of whom I don't even have contact with, about a supposed debt and in turn violating my privacy.Business Response
Date: 02/06/2024
The account has been closed as cease & desist and returned to our client as requested by the consumer.Customer Answer
Date: 02/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
Date:02/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am requesting that any one from this business/institution cease and desist reaching out to me and remove any additional numbers of family members, etc. from your calling list as this practice is in violation and protection of law FDCPA.Business Response
Date: 02/06/2024
We have closed the account as cease & desist, as requested by the consumer.Initial Complaint
Date:01/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These people are calling my family and I have no idea who they are. I called the number and no answerBusiness Response
Date: 01/23/2024
The account will be closed as cease and desist. There will be no further attempts to contact the consumer.Initial Complaint
Date:01/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am requesting that Danielle and any one from this business/institution cease and desist reaching out to me and remove any additional numbers of family members, etc. from your calling list as this practice is in violation and protection of law FDCPA.Business Response
Date: 01/05/2024
The account has been closed as cease and desist as requested by the consumer.Initial Complaint
Date:12/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This place has been calling my family members and harassing them looking for me. They did not send any formal communication at all. This is clearly a violation of the Federal consumer protection and can be pursued legally. I would like for these predatory activities to stop immediately. They have violated the FDCPABusiness Response
Date: 12/19/2023
The account has been placed in Cease and Desist, per the consumer's request. We have returned the account to our client. Please let us know if any further action is required.Initial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Omnipoint Management Solutions LLC has been totally violating my rights as a consumer under the Fair Debt Collection Practices Act in an unprofessional manner. This company has been displaying predatory collection techniques that demonstrate unfair or abusive debt collection practices including, but not limited to, reaching out to family members and relatives, among others. This situation has created a stressful and extremely uncomfortable environment that puts me in a sad and embarrassing situation. By definition, debt collectors violate the FDCPA when they make harassing, threatening, or misleading statements to force or deceive you into making payments on a debt. This has been my case. I was also contacted by a lady named Melissa Shapiro. In an attempt to resolve my current situation, I tried to come to terms. However, they asked for my credit card details so they could collect my debt instead of a bank account. As I found it very sketchy, I tried to contact these people since last few days but the phone numbers provided on their website are not working at all. At this point I don't know if this was real. In the meantime, I very much fear that incomplete, abusive and illegal techniques will continue. If these people are legit please STOP AND DISSIST IMMEDIATELY. Please refer my case back to the original creditor and STOP calling and harassing people not related to my financial issue. Then again, please cease and dissist, erase all contact information including phone numbers and other ways of contacts from my relatives and family members. For now I will additionally file a complaint at the Consumer Financial Protection Bureau.Business Response
Date: 12/07/2023
The account has been closed and our client has been notified of the complaint. There will be no further collection activity from our office.Initial Complaint
Date:10/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am consistently getting calls from Omnipoint with no voicemails until today. All it said was to call them but I do not have any debts that would have been sent to collections and I do not understand why I am getting spam called every day. CEASE AND DESIST. They have violated FDCPA by continuously harassing me with calls about a debt I DONT HAVE.Business Response
Date: 10/31/2023
We will close the account as cease and desist per the consumer's request.
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