Collections Agencies
Debt Recovery Solutions, LLCComplaints
Customer Complaints Summary
- 366 total complaints in the last 3 years.
- 105 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/20/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not liable for this debt with *********. I do not have a contract with the collection agency (********************** stating that Ill pay them or owe them any money. They did not provide me with original contract as requested.Business Response
Date: 01/23/2025
Hello,
We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with *********, who works directly with our client *******************. ************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name. Also, we see that documentation to validate this matter was sent to you on 1/13/2025.
Please contact our office at ************ to discuss this account further. Your account number is ********.
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:12/20/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Collections company attempting to make me pay for a defaulted debt that is not mine.I have contacted them and they indicated they would send their documentation which they have not. It appears to be a "payday" loan, or the like, based on the amount which exactly matches an amount in a previous BBB complaint. This may be related to fraud or identity theft although it is the instance and the only notification of the default was made by *** and not the other companies mentioned as original or current creditors. This may be a result of database breeches that have occurred to large companies recently. *** does not have my complete name and didn't know it when called.Business Response
Date: 12/20/2024
Hello,
We are in receipt of this recent complaint. We will check with our client on the documentation you requested. Once we receive, we will send directly to you.
Thank you,
Debt Recovery Solutions, LLC
Customer Answer
Date: 12/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I have received no original documentation from this company regarding the alleged transaction. The report to all credit bureaus has not been recinded. This original debt is a fraud transaction.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** *** *************************************Business Response
Date: 01/02/2025
Hello,
We are in receipt of this response. The temporary deletion will take into effect until documentation is sent. If you believe this matter is still not yours, you will need to provide proof of fraud i.e. a copy of a police report or proof you resided at a different address during the time of service than what we have on file.
Thank you,
Debt Recovery Solutions, LLC
Customer Answer
Date: 01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:No documentation has been provided detailing this fraudulent claim.
This matter has not been resolved.
[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** *** *************************************Initial Complaint
Date:11/04/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint against Debt Recovery Solution, located at *******************************************, for unlawful and unlicensed debt collection practices in the state of *****. The company has reported an inaccurate debt on my credit report. On September 7, 2024, Debt Recovery Solution reported a debt on my credit report, which I have no knowledge of. Upon investigation, I discovered that Debt Recovery Solution is not licensed or bonded to collect debts in *****, as required by state law. Despite this, they have reported this debt. Complaints Are as Follows:Unlicensed Collection Activity: Debt Recovery Solution is attempting to collect a debt without the necessary licensing or bonding in *****. Inaccurate Credit Reporting: The company has reported this alleged debt on my credit report, negatively impacting my credit score, despite having no legal authority to do so in *****. Resolution Requested:I request that the Better Business Bureau investigate Debt Recovery Solution for its unlicensed debt collection practices and ensure that the company:****** all collection activities regarding this debt.Removes the debt from my credit reports. Does not contact me through phone calls and text messages. Thank you for your attention to this matter. I look forward to your response and a resolution.Sincerely,**** ****Business Response
Date: 11/04/2024
Hello,
We are in receipt of this recent complaint. Our collection agency is licensed in the state of *****, therefore, we are allowed to continue to collect on this matter.
After further review, you do not have a contract with our office,however, you did have a contract with TX ********, who works directly with our client *********************************. **************************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
Please contact our office at ************ to discuss this account further. Your account number is ********.
Thank you,
Debt Recovery Solutions, LLCCustomer Answer
Date: 11/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved, to this point.
Sincerely,
**** ****
Initial Complaint
Date:11/01/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******************************************************************************************* with the original application like I asked. Account No: **************** Amount Disputed: $355Business Response
Date: 11/04/2024
Hello,
We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ************, who works directly with our client ***************************. ********************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
Please contact our office at ************ to discuss this account further. Your account number is ********.
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:10/31/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **********. I do not have a contract with ***. They did not provide me with the original contract.Business Response
Date: 11/01/2024
Hello,
We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with **********, who works directly with our client *******************. ************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
Please contact our office at ************ to discuss this account further. Your account number is ********.
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:10/30/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from debt recovery solutions. I never received a bill from the provider they claim I owe. I called the hospital where I had service for that DOS, that I am paying. But not for the charge for the debt recovery. I call the billing office for ************************ for emergency room physicians and they cannot find anything for me. I think this is a scam. And would like to reportBusiness Response
Date: 11/01/2024
Hello,
We are in receipt of this recent complaint. After further review, we do see an outstanding balance of $1,178.00 with a date of service of 1/20/2022 in our system. We will send a copy of the original bill to you to validate this matter.
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:10/28/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Debt Recovery Solutions . I do not have a contract with Debt Recovery Solutions.They did not provide me with the original contract as I requested.Business Response
Date: 10/29/2024
Hello,
We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with THE ****************, who works directly with our client *********************** ***************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
Please contact our office at ************ to discuss this account further. Your account number is ********.
Thank you,
Debt Recovery Solutions, LLCCustomer Answer
Date: 10/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I didn't have a contract with Debt Recovery Solutions.I mailed a Validation letter to them no Respond.Please remove this account from my credit report.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********** ********
Customer Answer
Date: 11/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
Debt Recovery Solutions, LLC has not provided me with any of the information I requested. Therefore, can you please remove this account from my credit report #########****
Business Response
Date: 12/05/2024
Hello,
We are in receipt of your recent response. Our records show that supporting documentation was sent out to you today, 12.5.2024.
Please review, and contact our office at ************ to discuss further.
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:10/25/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not have a contract with this collection company. They have not sent me original contract with my signature and have not showed me proof they can collect on the debtBusiness Response
Date: 10/29/2024
Hello,
We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ************, who works directly with our client *******************. ************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
Please contact our office at ************ to discuss this account further. Your account number is ********. In the meantime, we will request supporting documentation from our client to be sent to you.
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:10/21/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no idea what this company is. I dont have any business with whom ever they are. Ive never heard of them before. This company just appeared on my account and i have no idea who they are. Its giving ScamBusiness Response
Date: 10/22/2024
Hello,
We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ************, who works directly with our client *******************. ************************;hired our agency to work these accounts on their behalf, therefore, our office is handling these outstanding matters in your name.
Please contact our office at ************ to discuss these accounts further. Your account numbers are ******** and ********.
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:10/21/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is sent in response to Debt Recovery Solutions unlawfully reporting an authorized account on my consumer report. I am requesting competent evidence bearing my signature, showing that I have contractual obligation to pay Debt Recovery Solutions. I want this collection deleted from my credit report immediately. This negative collection account found on all of my credit reports (Experian, ******* and **********) from your company or any company that you represent, for a debt I don't owe, is a violation of the Fair Debt Collection Practices Act, FDCPA 087 [15 USC 1962e]. I have never given Debt Recovery Solutions permission to put this collection on my credit file therefore you are in violation of 15 USC 1692g. I do not validate this debt. I have never signed a contract with Debt recovery solutions nor have I provided a wet signature to Debt Recovery Solutions. Please send the following information:1. Verification that there is a valid basis for claiming I am required to pay the current amount owed. 2. Details about the age and amount of the debt. Include a copy of the last billing statement from the original creditor; a detailed explanation of any interest added or payments made since the last billing statement and the legal authorization of this interest; the date the original creditor claims this debt became delinquent. 3. Details about your authority to collect this debt: whether you are licensed or bonded to operate in the state of **********, and if so provide the date of the license, name on the license and license number. 4. Whether this debt is within the statute of limitations and how that was determinedBusiness Response
Date: 10/22/2024
Hello,
We are in receipt of this recent complaint. Kindly provide your DRS reference number. If you do not have this, please provide your full name and the last 4 digits of your SSN so we can best locate this matter for you.
Thank you,
Debt Recovery Solutions, LLCCustomer Answer
Date: 10/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
They are asking for information in regards to a ref number. I have no information except what was erroneously put on my credit report.
Account ****************In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** ******
Business Response
Date: 10/29/2024
Hello,
We are in receipt of this recent response. Thank you for providing us with this information. We have located this matter. Your DRS reference number is ********.
We will request supporting documentation to validate this matter from our client. Once received, we will send to you directly.
Thank you,
Debt Recovery Solutions, LLC
Customer Answer
Date: 10/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I DECLINE THIS OFFER. I WILL SEEK PAYMENT FOR DAMAGES DRS ARE IN VIOLATION OF. LIKE *** STATED BEFORE I NEVER SIGNED A CONTRACT WITH THIS COMPANY NOR HAVE I PROVIDED A WET SIGNATURE WITH DRS. HOW DID THEY EVEN OBTAIN MY PERSONAL INFORMATION THEY ARE IN VIOLATION OF 15 USC *****. I DO NOT VALIDATE THIS DEBT.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** ******
Debt Recovery Solutions, LLC is BBB Accredited.
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