Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account appeared on my credit report around May 21, 2025(opened 1/23/2025) . No letter from them just popped up on my credit report. I contacted DRS on 6/5/2025 and requested a copy of the original paperwork. I was told it would be sent via email. After 2 weeks I contacted DRS again with another request for the original paperwork. I was told the paperwork was mailed out on 6/9/2025. As of today July 14, 2025 , I havent received anything mailed or emailed. I want this account removed from each credit bureau.

  Business Response

  Date: 07/15/2025

  Hello,
  
  We are in receipt of this recent complaint. Please provide your DRS reference number so that we can best locate this matter for you. If you do not have this,please provide your full name and the last 4 digits of your SSN.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [The business requested my name and the last 4 digits of my SS#. Both are included in the attachment.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  Business Response

  Date: 07/17/2025

  Hello,

   

  We have located this matter in our office. Your DRS reference number is ********. After further review, we see that our office didn't attempt to notify you of this matter in February, 2025. We also see that the date of service for this account was 10/2/2020. Furthermore, we see that documentation was sent to you on both 6/24/2025 and 6/25/2025, both mail and email.

   

  We encourage you to contact our office at ************ to discuss further.

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DEBT RECOVERY SOLUTI CITIBANK N A Amount:$12430 Date:6/4/2025 Acct#**************** Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).Permissible Purpose which is a clear violation of the Fair Credit Reporting Act, Section 1681b(a): Permissible Purposes of Consumer Reports as well as Section 1681b(c): Transactions Not Initiated by Consumer.? According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate.

  Business Response

  Date: 07/15/2025

  Hello,

   

  We are in receipt of this recent complaint. We are in receipt of your proof of fraud. Our office will send this information to our client for review. Once the client replies back with their results, we will notify you of whether or not this matter should close.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:07/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account was not open by me . I asked this company to send me the original signed documents . The *** told me he would . I never received them and this should be removed off my credit reports. As I never opened this account or have any knowledge of it.

  Business Response

  Date: 07/03/2025

  Hello,

   

  We are in receipt of this recent complaint. As we are no longer working this account, kindly contact the client, National Debt Holding, at ************ to discuss further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The collection agency altered the original creditor name in their reporting.

  Business Response

  Date: 05/30/2025

  Hello,

   

  We are in receipt of this recent complaint. After further review, we see that the original creditor for this matter in our office has always been CashNetUSA since the date we received this file (10/17/2024).

   

  Please contact our office at ************ to discuss further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debt Recovery Solutions (DRS-NY) has reported a debt from QuickCredit to the credit bureaus without providing me proof of validation and stating an incorrect date. This debt was reported to all 3 credit bureaus in March 2025. *** has listed this collection as if i signed with them in March of this year, when that is not the case, and anything involving QuickCredit occurred several years prior. I have no contract with ***, and I have never received anything from them. I have disputed through credit bureaus on multiple occasions and was notified that the company verified the debt without ever providing me verification. Under FDCPA 809, a debt collector must provide a copy of the original signed contract, an itemized statement, and proof that they legally own or were assigned the debt. I am demanding that *** immediately provide full documentation, including the original contracts, all itemized charges, and proof of ownership related to the referenced account number. If they cannot provide this, they must delete from all credit bureaus. Failure to comply will result in escalation of complaint to regulatory offices.

  Business Response

  Date: 05/27/2025

  Hello,

   

  We are in receipt of this recent complaint. After further review, the date on the *** is correct. The date that is required by the credit bureaus is the date the collection agency received the file, which was March, 2025. Also, we see that you have only recently requested validation of this debt at the beginning of May. We are still awaiting these documents from our client.

   

  Please contact our office at ************ to discuss further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I still have not received any documents of validation from this company and requested the validation when I was made aware of this collection, which was not until it appeared on my credit report. I have never received a letter of contact from them. Quite frankly, stating that they are reporting the date they started collection is still seen as false to me. I have had no correspondence with this company until now and from what I have in my records the amount is off. I request the full and legitimate documentation.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  Business Response

  Date: 05/27/2025

  Hello,
  
  We are in receipt of this response. As this date is required by the credit bureaus, there is nothing we can do in terms of the date. We see that the date of service on this matter was 7/23/2022. As stated prior, once we receive the documents in-house, we will send directly to you.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . The agency failed to respond to my written dispute within the required time.

  Business Response

  Date: 05/15/2025

  Hello,

   

  We are in receipt of this recent complaint. After further review, we see that our office sent supporting documentation to validate this matter on 5/13/2025.

   

  Please contact our office at ************ to discuss your account further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *************** BY ******, I do not have a contract with Debt Recovery Solutions, they did not provide me with the original contract as i requested

  Business Response

  Date: 05/13/2025

  Hello,

  
  We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with *************** BY ******, who works directly with our client *******************. ************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
  
  Please contact our office at ************ to discuss this account further. Your account number is ********.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter is in response to a collection notice I received regarding an alleged debt. Please be advised that I am requesting validation and verification of the debt pursuant to the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code ******** required by federal law, please provide the following:1.The amount of the alleged debt;2.The name of the original creditor;3.A copy of the original agreement or contract bearing my signature (if applicable);4.Proof that your company is legally authorized to collect this debt in my state;5.A complete payment history showing how the debt was calculated;6.A copy of any judgment, if applicable.Until this information is provided, you must cease all collection activity, including reporting this account to credit bureaus. If the debt cannot be verified, you are required to remove it from my credit report and cease any further collection efforts.This is not a refusal to pay, but a request for validation. Be advised that any attempt to collect without proper validation may be a violation of federal law.Please respond to this request in writing within 30 days, as required by law.COLLECTION ACCOUNT:EXPERIAN:Creditors Name: DEBT REC SOL Account Number: **************** Date Reported: 04/15/2025 Date Opened: 02/01/2025 Balance: $0 EQUIFAX:Creditors Name: DEBT REC SOL Account Number: **************** Date Reported: 04/01/2025 Date Opened: 02/01/2025 Balance: $0 TRANSUNION:Creditors Name: DEBT REC SOL Account Number: **************** Date Reported: 04/23/2025 Date Opened: 02/26/2025 Balance: $0

  Business Response

  Date: 05/08/2025

  Hello,

   

  We are in receipt of this recent complaint. After further review, we see that you resolved this matter on 4/15/2025 for the amount of $2,036.44. This matter has since been closed in our office.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reported debt contains incorrect information, making it invalid and disputable.

  Business Response

  Date: 05/07/2025

  Hello,

   

  We are in receipt of this recent complaint. After further review, we see that this matter was sent back to our client for their handling. Please contact ******** at ************ to discuss further.

   

  Thank you,

  
  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product Never received or ordered by me has been placed on my credit profile with a balance of $2500 I have requested for proof of delivery from ***, ***** etc and they can not gather this information for me. I have tried to work with them directly, it has been identified that all of the communication attempts prior to placing this account on my credit profiled was failed such as the wrong address, email etc.I requested for them to remove this from my credit profile until a proper investigation was conducted.**** asked me to file a police report if I believe this debt was incorrect.I filed a police report on 5/1/2025 as requested (See attachment I am reaching in regard to my Phone call with your agent **** on April 23rd at 6:27am. I called with my concerns of your company reporting an collection account that I have no knowledge of or ever received any information or notice of this debt from your company prior to this being placed on my credit report.**** informed me the original creditor was U-Own Leasing Tires , I informed **** I never purchased any tires from this company ****** was identified that the letter your company sent out/the address provided from the original creditor does not belong to me. I have never lived at the address on file:******************************************* Please let me know once this has been removed , email communication is preferred.I am requesting this is removed immediately from my credit reports with all three credit bureau. I have disputed this debt. Therefore, until it is validated, your information concerning this debt is assumed to be inaccurate. Accordingly, if you have already reported this debt to any credit-reporting agency (***) or ************* (**), then you must immediately inform them of my dispute with this debt.Reporting information that you know to be inaccurate or failing to report information correctly violates the Fair Credit Reporting Act 1681s-2.

  Business Response

  Date: 05/05/2025

  Hello,

   

  We are in receipt of this recent complaint. *** ******* we have been working with you directly through email, providing you clear direction for the past 2 weeks on how to properly dispute this.

   

  As of today, this matter is now closed in our office.

   

  Thank you,

   

  Debt Recovery Solutions, LLC