ComplaintsforDebt Recovery Solutions, LLC

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Initial Complaint
04/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Debt Recovery Solutions are not liable to collect in my state. This is a violation and should be removed from my credit report.
Business response
04/09/2024
Hello,

We are in receipt of this recent complaint. As ********** is licensed to collect in the ******************, we encourage you to contact our office at ************ to discuss your matter further. Your DRS reference number is ********.

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
04/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Pursuant to 18 usc 8, All debt are prepaid. Also 15 usc 1681 Under Permissable Purpose: If written consent was not given to a company, than they are in violation of my consumer rights. Therefore, I wish to have this negative report removed from my consumer reports. It is Negatively affecting me and my well being. There are a number of codes and violations Debt Recovery Solutions are in violation of. As of now, I wish for them to be removed from my consumer reports and No longer Wish to be contacted by them under No Circumstances.
Business response
04/08/2024
Hello,

We are in receipt of this recent complaint. After further review, we do see that we have sent several notices attempting to notify you of this matter in our office. We also see that our office is currently not on your credit report(s).

Kindly contact our office at ************ to discuss your matter further. Your reference number is *********

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
04/08/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They have an item on my credit and I requested a copy of the contract I made with in accordance with fcra guidelines. They have not shown me a copy of the agreement I made to pay them. They keep saying the account has been verified and it has not been verified. They have not sent me a copy of my contract or agreement made so that I can verify that I actually am the responsible party.Acct#*****************
Business response
04/08/2024
Hello,

We are in receipt of this recent complaint. After further review, we do see that supporting documentation was sent on 2/23/2024 to the address on file. If you believe you did not receive this, our office will resend a cop[ of the documents to you.

If you wish to discuss this further, kindly contact our office at ************.

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
04/08/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ******* Park Emergency Ph, I do not have a contract with DRS, they did not provide me with the original wet ink signed contract as requested.
Business response
04/09/2024
Hello,

We are in receipt of this recent complaint. Please contact ******** ***************** LLC at ************ to discuss this matter further.

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
03/27/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Debt Recovery Solutions throughout the years has contacted family and renters regarding a debt I dont owe. They fish for addresses that I may be associated with and start communication. Debt Recovery Solutions has never been provided an address for me. Debt Recovery Solutions has sent me letters throughout the years that they will end communication regarding this matter. They have not honored that and the harassment continues.Today, I spoke to ******************** (Debt Recovery Solutions) and he stated that he will close and end communication regarding this matter.My desired resolution is a letter stating exactly what ******************** mentioned on the phone this morning- that this case will be closed and all communication will end.
Business response
03/27/2024
Hello,

We are in receipt of this recent complaint. After further review, this account should not have been reopened, as this must have been an internal error. We will issue out a closure letter immediately.

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
03/27/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Debt Recovery Solutions is attempting to collect a debt from 2018 which is pass the statute of limitations for the **************. I requested that the agency send me documents to validate that the debt is mine and to prove that they have the license to collect debt in the ************** as the companyy is listed in NY and they failed to send all supporting documents. I received from them a copy of an agreement alligatley between me and the orignial creditor and the agreement amount more then half less then what Debt Recovery Solutions is requesting me to pay.
Business response
03/27/2024
Hello,

We are in receipt of this recent complaint.

After further review, it looks like we did send supporting documentation to validate this matter, Reference Number ********, on 3/5/2024 to the address of ******************************************************************

Also, the statute of limitations for credit reporting is 7 years from the charge off date, which was 3/29/2019.

We encourage you to contact our officer at ************ to discuss this matter further.

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
03/19/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im not liable with this debt with Debt Recovery Services. I do not have a contract with the collection agency Debt Recovery Services trying to collect and report this to my credit report; they did not provide me with the correct contract as recommended.
Business response
03/20/2024
Hello,

We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ****** **** ********* ***, who works directly with our client ******** ***************** ******** Capital Partners hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

Please contact our office at ************ to discuss this account further. Your account number is ********.

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
03/18/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Snap finance. I do not have a contract with Debt Recovery Solutions. They did not provide me with the original contract as i requested.
Customer response
03/18/2024
l am not liable for this debt with Snap finance. I do not have a contract with Debt Recovery Solutions. They did not provide me with the original contract as i requested. Email that was sent to DRS/DBT attatched
Business response
03/19/2024
Hello,

We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with SNAP FINANCE, who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

Please contact our office at ************ to discuss this account further. Your account number is ********.

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
03/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company reported an erroneous collection on my credit report, dropping my near perfect credit score down 80 points. I literally have zero idea whom this company is, nor do I have any accounts in collection. In fact, I have a perfect payment history with responsible credit usage and all of my accounts are current and in good standing. I truly believe this company is fraudulent, and want them to remove any negative items from my credit report immediately.
Business response
03/07/2024
Hello,

We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with **************, who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

Please contact our office at ************ to discuss this account further. Your account number is ********.

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
03/04/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions.Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred.Please rectify this matter promptly. My account number is ************
Business response
03/07/2024
Hello,

We are in receipt of this recent complaint. After further review, we received this matter in our office at the end of December, 2023. Shortly after receiving, our office sent out an initial notice notifying you of this matter before it went to the credit bureaus. Additionally, our office sent a second notice in February attempting to contact you.

Since we did not hear back, our office sent this matter to the credit bureaus.

We encourage you *** contact our office at ************ to discuss further. Your reference number is *********

Thank you,

Debt Recovery Solutions, LLC

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