Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reported debt contains incorrect information, making it invalid and disputable.

  Business Response

  Date: 05/07/2025

  Hello,

   

  We are in receipt of this recent complaint. After further review, we see that this matter was sent back to our client for their handling. Please contact ******** at ************ to discuss further.

   

  Thank you,

  
  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product Never received or ordered by me has been placed on my credit profile with a balance of $2500 I have requested for proof of delivery from ***, ***** etc and they can not gather this information for me. I have tried to work with them directly, it has been identified that all of the communication attempts prior to placing this account on my credit profiled was failed such as the wrong address, email etc.I requested for them to remove this from my credit profile until a proper investigation was conducted.**** asked me to file a police report if I believe this debt was incorrect.I filed a police report on 5/1/2025 as requested (See attachment I am reaching in regard to my Phone call with your agent **** on April 23rd at 6:27am. I called with my concerns of your company reporting an collection account that I have no knowledge of or ever received any information or notice of this debt from your company prior to this being placed on my credit report.**** informed me the original creditor was U-Own Leasing Tires , I informed **** I never purchased any tires from this company ****** was identified that the letter your company sent out/the address provided from the original creditor does not belong to me. I have never lived at the address on file:******************************************* Please let me know once this has been removed , email communication is preferred.I am requesting this is removed immediately from my credit reports with all three credit bureau. I have disputed this debt. Therefore, until it is validated, your information concerning this debt is assumed to be inaccurate. Accordingly, if you have already reported this debt to any credit-reporting agency (***) or ************* (**), then you must immediately inform them of my dispute with this debt.Reporting information that you know to be inaccurate or failing to report information correctly violates the Fair Credit Reporting Act 1681s-2.

  Business Response

  Date: 05/05/2025

  Hello,

   

  We are in receipt of this recent complaint. *** ******* we have been working with you directly through email, providing you clear direction for the past 2 weeks on how to properly dispute this.

   

  As of today, this matter is now closed in our office.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing in response to your recent communication regarding a debt you claim I owe. Despite multiple requests, you have not provided the full and proper validation required under the Fair Debt Collection Practices Act (FDCPA).As of today, I have not received all of the documentation I previously requested. Let me reiterate that I dispute this debt. I have informed you that this account does not belong to me, that I was ill during the time of the alleged debt, and that my only source of income is Social Security.Under the ****** I am requesting full and complete validation and verification of the debt. Until you provide this documentation, I am requesting that you cease all collection activity and do not report this debt to any credit reporting agencies. Specifically, I am requesting the following:1.Proof that you are legally authorized to collect on this debt, including a copy of the assignment or purchase agreement that grants your agency this right, or documentation showing that you currently own the debt.2.A complete account history, including all transactions, charges, and payments.3.Documentation showing whether the original creditor securitized the debt.4.A complete chain of title, including all assignments from the original creditor to any debt buyers or trusts and any reassignment back to the original creditor.5.A copy of your license to collect debt in the state of ************* date the account allegedly became delinquent. Because the date on file is showing October 24, 2024 7.The statute of limitations on this debt.If you fail to respond with proper validation within 30 days of receiving this letter, it will be considered a waiver of your claim and acknowledgment that you are ceasing further collection efforts.Permissible Purpose: Please state your permissible purpose for accessing my credit information. I dispute your right to do so I have also reported this matter to the *********************************.

  Business Response

  Date: 05/01/2025

  Hello,

   

  We are in receipt of this recent complaint. After further review, we do see that our office sent you supporting documentation to validate this matter several times, outlining the origin of the debt as well as details pertaining to the account that is outstanding.

   

  At this point, we encourage you to contact our office at ************ to discuss your matter further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Dear Better Business Bureau:

  I am writing in response to the above-referenced complaint. The company has stated that they provided the supporting documentation I requested;however, I have not received any of the documents as of today's date.
  To resolve this matter, I respectfully ask that the company resend the full set of requested documents, which include:
  Proof that they are legally authorized to collect on this debt, including a copy of the assignment or purchase agreement that grants them this right, or documentation showing they currently own the debt.
  A complete account history, including all transactions, charges, and payments.
  Documentation showing whether the original creditor securitized the debt.
  A complete chain of title, including all assignments from the original creditor to any debt buyers or trusts, and any reassignment back to the original creditor.
  A copy of their license to collect debt in the state of ********
  The date the account allegedly became delinquent.
  The statute of limitations on this debt.
  If the company previously sent these materials, I request they kindly resend them to ensure proper receipt and review.
  Thank you for your continued assistance in resolving this matter.
  

  Sincerely,

  ****** *******

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  Business Response

  Date: 05/05/2025

  Hello,

   

  We are in receipt of this recent response. We have just sent a copy of the supporting documents from our client to you.

   

  Please review, and contact our office at ************ to discuss further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This response is in regard to the company's reply to my complaint.
  

  Despite several formal requests, the company has consistently failed to provide full and complete validation of the alleged debt, as required under the Fair Debt Collection Practices Act (FDCPA). The documents theyve provided thus far do not answer the specific and reasonable questions I submitted,which include:
  

  1. Proof of legal authority to collect on this debt (including assignment or purchase agreement).
  2. A full account history showing all charges, payments, and transactions.
  3. Documentation indicating whether the original creditor securitized the debt.
  4. A complete chain of title, including all assignments from the original creditor to any debt buyers or trusts.
  5. A copy of their license to collect debts in the state of ********
  6. The date the account allegedly became delinquent.
  7. The statute of limitations applicable to this debt.
  Simply providing billing statements or general account summaries does not meet the legal standard for validation. Under the *****, a consumer has the right to request detailed documentation proving the debt is valid and collectible by the entity currently seeking payment.
  I am again requesting that this account be removed from my credit report due to the company's noncompliance and failure to properly validate the debt. I also request that they cease all collection activity until full validation is provided.
  Failure to comply may result in further complaints filed with the ***, and the ********************************** and I reserve the right to pursue legal action if necessary.
  

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why DRS is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ************* Amount Disputed: $414

  Business Response

  Date: 05/12/2025

  Hello,

   

  We are in receipt of this recent complaint. After further review, we do see that supporting documentation as sent to you on 4/9/2025. If you did not receive these materials, we will be happy to resend the documents to you.

   

  Once received, please review and contact our office at ************ to discuss further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with Debt recovery solutions LLC. I do not have a contract with Debt recovery Solutions LLC with Debt recovery Solutions; they did not provide me with an original contracted as requested.

  Business Response

  Date: 04/28/2025

  Hello,

  
  We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ***************, who works directly with our client **********************. ********************** hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
  
  Please contact our office at ************ to discuss this account further. Your account number is ********.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Send over the contract I have with you guys

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *********
  
  
  
  
   
  

  Business Response

  Date: 04/30/2025

  Hello,

   

  We are in receipt of this recent response. We will request supporting documentation to be sent to you for your review.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Alright. I expect to receive these documentation in a 30 day notice. Please and thank you.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *********
  
  
  
  
   
  

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why DRS is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ************ Amount Disputed: $1439

  Business Response

  Date: 04/15/2025

  Hello,

   

  We are in receipt of this recent complaint. After further review, we do see that supporting documentation was requested and is currently in the process of being sent to you via mail.

   

  Once received, please review and contact our office at ************.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DEBT RECOVERY SOLUTIONS LLC HAVE BEEN CALLING ME BACK TO BACK ON A DEBT THAT THEY CAN NOT COLLCT ON IN THE STATE OF ***** I HAVE RESEARCHED THIS COMPANY THRU **** CONSUMER ACCESS AND ***** IS NOT ON THE LIST TO COLLECT A DEBT FROM AND THEY PUT THIS ONTO MY CREDIT REPORT WHEN THEY ARE NOT LICENSED TO COLLECT I WILL ATTACH THE REPORT IN THIS COMPLAINT

  Business Response

  Date: 04/14/2025

  Hello,

  
  We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with *********** PARTNERSHIP, who works directly with our client Recovery Exchange. Recovery Exchange hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

  Please note, the state of Texas does not require a separate collection agency license, but rather a surety bond which we do have.

  
  Please contact our office at ************ to discuss this account further. Your account number is ********.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name: ***** **** ******** Address: ******************************************* Date of Birth: ********** Last 4 of SSN: **** To whom is May Concern,Collector Name: DEBT RECOVERY SOLUTIONS Address: ******************************************* This item was purchased by a Third Party Debt Collector. This account must be deleted as the status is not correct, the amount is not correct and the account was paid for less than owed by the Third Party Debt ************ you can see by my attached credit reports and highlighted issues. This information is NOT CORRECT & NOT ACCURATE. Therefore it must be DELETED **************** is the account name and number for reference and incorrect amount ******** much did the collection company pay for this item? I don't know and neither does my credit report reflect such amounts. This is a clear violation of the **** as this is not accurate or complete. DELETE THIS IMMEDIATELY!RE: Cease and Desist Collection Activities Account Number: **************** Dear: ****************** Subject: Request for Validation of Debt under the Fair Debt Collection Practices Act (FDCPA) regarding an alleged debt you claim I owe. Pursuant to my rights under the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. 1692g, I am requesting that you provide validation of this debt. I do not acknowledge ownership. validate the debt, and you must cease collection efforts immediately. PLEASE READ ATTACHMENTS FOR COMPLETE VIEW. Sincerely, ***** **** ********

  Business Response

  Date: 04/14/2025

  Hello,

  
  We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ****************** ISSUED, who works directly with our client *******************. ************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
  
  Please contact our office at ************ to discuss this account further. Your account number is ********.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

  
  

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint against Debt Recovery Solutions, LLC, a company that is attempting to collect a debt I do not recognize. Additionally, they have reported this alleged debt to all three major credit reporting agenciesExperian, *******, and ***************** significant harm to my credit ********** is important to note that Debt Recovery Solutions, LLC does not hold a valid license or authorization to conduct debt collection activities within the State of Illinois, which constitutes a clear violation of Illinois state laws governing debt collection practices.Therefore, I am requesting the immediate removal of all references to this debt from my credit reports. If this issue is not resolved promptly, I reserve the right to pursue all legal remedies available to me under both state and federal law, including but not limited to the Fair Debt Collection Practices Act (FDCPA).Thank you for your prompt attention to this matter. I kindly request to be kept informed of the outcome of this complaint.Sincerely,****** ******** ******

  Business Response

  Date: 04/14/2025

  Hello,

  
  We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ***************, who works directly with our client **********************. ********************** hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

  We also see that we have attempted to contact you several times prior to placing this matter on your credit report. Since we did not hear back from you, we proceeded with the collection process which consists of credit reporting.
  
  Please contact our office at ************ to discuss this account further. Your account number is ********.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We have observed that your organization does not hold a valid license to engage in debt collection activities in the *****************.
  
   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******** ******
  
  
  
  
   
  

  Business Response

  Date: 04/15/2025

  Hello,
  
  We are in receipt of this recent response. As we do have authorization to collect in the state of IL (License # **********, we encourage you to contact our office at ************ to discuss further.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  Please be advised that you will soon receive a letter from my attorney requesting verification of the debt, as well as formal documentation confirming your authorization to collect a debt in the State of *********
  
  
  Additionally, correspondence has already been sent to the three major credit bureaus to report violations regarding my rights as a consumer. A complaint will also be filed with the ************************************ (****) to bring attention to this matter.
  
  
  Thank you for your attention to this matter, and I urge you to comply fully with all applicable legal requirements.
  
  

  Sincerely,
  
  ****** ******** ******
  
  
  
  
   
  

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why DRS is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ************ Amount Disputed: $452

  Business Response

  Date: 04/14/2025

  Hello,

   

  We are in receipt of this recent complaint. Please contact ********************** at ************ to discuss further.

   

  Thank you,

  
  Debt Recovery Solutions, LLC