Collections Agencies
Debt Recovery Solutions, LLCComplaints
Customer Complaints Summary
- 368 total complaints in the last 3 years.
- 104 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/08/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 12 ****************. I do not have a contract with Debt Recovery Agency, they did not provide me with the original contract as I requested.Customer Answer
Date: 09/08/2025
Hello, I asked for the Original debt via phone so I dont have any documents as when I asked for the original creditors debt as I had no knowledge of this account and details from them nor from the company now that the debt from ************. Again, please remove this collection off my credit report as this is not the Original Creditor as well as I have no debt owed to this company I opened the claim on, thank you! I am not aware of such debt to this or the original creditor
Business Response
Date: 09/09/2025
Hello,
We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ****************, who works directly with our client **********************. ***************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.Please note, our records show that we sent documentation to validate this matter to you on 5/1/2025.
Please contact our office at ************ to discuss this account further. Your account number is ********.
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:08/26/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint against Debt Recovery Solutions regarding a debt allegedly owed to Advance America that has been placed on my credit report. For the amount of $633 I have not received proper validation of this debt under the Fair Debt Collection Practices Act (FDpCPA), specifically 15 U.S. Code 1692g(b). I made attempts to dispute this debt directly with Debt Recovery Solutions and also submitted disputes with all three major credit bureaus (Experian, Equifax, and **********). However, despite these efforts, this item continues to report on my credit file without validation or supporting documentation confirming the legitimacy and details of the debt.Under federal law, a debt collector is required to provide proper validation if a consumer disputes the debt within 30 days and must cease collection activity until that validation is provided. No such documentation has been received, yet Debt Recovery Solutions has allowed this debt to continue appearing on my credit reports, which is affecting my creditworthiness and is potentially a violation of federal law.I am requesting that this debt be immediately removed from all three credit bureaus due to lack of validation and compliance with consumer protection laws.Business Response
Date: 08/26/2025
Hello,
We are in receipt of this recent complaint. Please provide your DRS reference number so that we can best locate this matter for you. If you do not have this,please provide your full name and the last 4 digits of your SSN.
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:07/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This account appeared on my credit report around May 21, 2025(opened 1/23/2025) . No letter from them just popped up on my credit report. I contacted DRS on 6/5/2025 and requested a copy of the original paperwork. I was told it would be sent via email. After 2 weeks I contacted DRS again with another request for the original paperwork. I was told the paperwork was mailed out on 6/9/2025. As of today July 14, 2025 , I havent received anything mailed or emailed. I want this account removed from each credit bureau.Business Response
Date: 07/15/2025
Hello,
We are in receipt of this recent complaint. Please provide your DRS reference number so that we can best locate this matter for you. If you do not have this,please provide your full name and the last 4 digits of your SSN.
Thank you,
Debt Recovery Solutions, LLCCustomer Answer
Date: 07/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[The business requested my name and the last 4 digits of my SS#. Both are included in the attachment.]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** *******
Customer Answer
Date: 08/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Ive contacted DRS around 7/24 or 7/25 to let them know this is my 4th request for the original paperwork. I was told again my paperwork will be mailed and emailed AND a supervisor will contact me within 24 hours. As of today, I have NOT received my paperwork and have NOT heard from a supervisor from DRS.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** *******
Business Response
Date: 08/12/2025
Hello,
We are in receipt of this response. As stated previously, this was sent several times prior. We will email it once again to you today. Please check your SPAM folder.
Debt Recovery Solutions, LLC
Initial Complaint
Date:07/15/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DEBT RECOVERY SOLUTI CITIBANK N A Amount:$12430 Date:6/4/2025 Acct#**************** Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).Permissible Purpose which is a clear violation of the Fair Credit Reporting Act, Section 1681b(a): Permissible Purposes of Consumer Reports as well as Section 1681b(c): Transactions Not Initiated by Consumer.? According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate.Business Response
Date: 07/15/2025
Hello,
We are in receipt of this recent complaint. We are in receipt of your proof of fraud. Our office will send this information to our client for review. Once the client replies back with their results, we will notify you of whether or not this matter should close.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:07/03/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This account was not open by me . I asked this company to send me the original signed documents . The *** told me he would . I never received them and this should be removed off my credit reports. As I never opened this account or have any knowledge of it.Business Response
Date: 07/03/2025
Hello,
We are in receipt of this recent complaint. As we are no longer working this account, kindly contact the client, National Debt Holding, at ************ to discuss further.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:05/30/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The collection agency altered the original creditor name in their reporting.Business Response
Date: 05/30/2025
Hello,
We are in receipt of this recent complaint. After further review, we see that the original creditor for this matter in our office has always been CashNetUSA since the date we received this file (10/17/2024).
Please contact our office at ************ to discuss further.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:05/23/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Debt Recovery Solutions (DRS-NY) has reported a debt from QuickCredit to the credit bureaus without providing me proof of validation and stating an incorrect date. This debt was reported to all 3 credit bureaus in March 2025. *** has listed this collection as if i signed with them in March of this year, when that is not the case, and anything involving QuickCredit occurred several years prior. I have no contract with ***, and I have never received anything from them. I have disputed through credit bureaus on multiple occasions and was notified that the company verified the debt without ever providing me verification. Under FDCPA 809, a debt collector must provide a copy of the original signed contract, an itemized statement, and proof that they legally own or were assigned the debt. I am demanding that *** immediately provide full documentation, including the original contracts, all itemized charges, and proof of ownership related to the referenced account number. If they cannot provide this, they must delete from all credit bureaus. Failure to comply will result in escalation of complaint to regulatory offices.Business Response
Date: 05/27/2025
Hello,
We are in receipt of this recent complaint. After further review, the date on the *** is correct. The date that is required by the credit bureaus is the date the collection agency received the file, which was March, 2025. Also, we see that you have only recently requested validation of this debt at the beginning of May. We are still awaiting these documents from our client.
Please contact our office at ************ to discuss further.
Thank you,
Debt Recovery Solutions, LLC
Customer Answer
Date: 05/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I still have not received any documents of validation from this company and requested the validation when I was made aware of this collection, which was not until it appeared on my credit report. I have never received a letter of contact from them. Quite frankly, stating that they are reporting the date they started collection is still seen as false to me. I have had no correspondence with this company until now and from what I have in my records the amount is off. I request the full and legitimate documentation.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* *******
Business Response
Date: 05/27/2025
Hello,
We are in receipt of this response. As this date is required by the credit bureaus, there is nothing we can do in terms of the date. We see that the date of service on this matter was 7/23/2022. As stated prior, once we receive the documents in-house, we will send directly to you.Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:05/15/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
. The agency failed to respond to my written dispute within the required time.Business Response
Date: 05/15/2025
Hello,
We are in receipt of this recent complaint. After further review, we see that our office sent supporting documentation to validate this matter on 5/13/2025.
Please contact our office at ************ to discuss your account further.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:05/13/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *************** BY ******, I do not have a contract with Debt Recovery Solutions, they did not provide me with the original contract as i requestedBusiness Response
Date: 05/13/2025
Hello,
We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with *************** BY ******, who works directly with our client *******************. ************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
Please contact our office at ************ to discuss this account further. Your account number is ********.
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:05/08/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This letter is in response to a collection notice I received regarding an alleged debt. Please be advised that I am requesting validation and verification of the debt pursuant to the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code ******** required by federal law, please provide the following:1.The amount of the alleged debt;2.The name of the original creditor;3.A copy of the original agreement or contract bearing my signature (if applicable);4.Proof that your company is legally authorized to collect this debt in my state;5.A complete payment history showing how the debt was calculated;6.A copy of any judgment, if applicable.Until this information is provided, you must cease all collection activity, including reporting this account to credit bureaus. If the debt cannot be verified, you are required to remove it from my credit report and cease any further collection efforts.This is not a refusal to pay, but a request for validation. Be advised that any attempt to collect without proper validation may be a violation of federal law.Please respond to this request in writing within 30 days, as required by law.COLLECTION ACCOUNT:EXPERIAN:Creditors Name: DEBT REC SOL Account Number: **************** Date Reported: 04/15/2025 Date Opened: 02/01/2025 Balance: $0 EQUIFAX:Creditors Name: DEBT REC SOL Account Number: **************** Date Reported: 04/01/2025 Date Opened: 02/01/2025 Balance: $0 TRANSUNION:Creditors Name: DEBT REC SOL Account Number: **************** Date Reported: 04/23/2025 Date Opened: 02/26/2025 Balance: $0Business Response
Date: 05/08/2025
Hello,
We are in receipt of this recent complaint. After further review, we see that you resolved this matter on 4/15/2025 for the amount of $2,036.44. This matter has since been closed in our office.
Thank you,
Debt Recovery Solutions, LLC
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