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Debt Recovery Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 369 total complaints in the last 3 years.
  • 105 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Debt Recovery Solutions and do not have a contract with them. They did not provide me with any original documents or signatures like I asked. This debt was not properly validated.

    Business Response

    Date: 10/18/2022

    Hello,

     

    We are in receipt of this complaint. After further review, we see that our office sent validation documents to your office on 8/1/2022 after they were originally request on 7/21/2022. Assuming you did not receive these, our office will be closing this account down and send back to our client.

     

    We will also be removing our tradeline from your credit report.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never received any correspondence from this company to begin with, nor am I sure how they have avoided my disputes with the credit reporting agencies. I am not familiar with this agency, have no contract with them, and am unclear who they even represent as they have not provided me with any proof that this account is valid or that it belongs to me. I have no idea how companies are allowed to operate this way. I request this fraudulent account be removed immediately from my credit report as this company has failed to provide ANY evidence that this account even exists, even after several disputes requesting I be provided ANY proof of this account, who they "bought" they debt from, and how it could possibly belong to me!There are a number of FCRA violations at play here and I'm beyond frustrated that it is considered acceptable business practice to play with my credit over fraudulent accounts. Get better.

    Business Response

    Date: 10/13/2022

    Hello,

     

    We are in receipt of your complaint. If you could please provide your DRS reference number and/or the last 4 digits of your SSN, we will be able to locate this account for you.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 10/14/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    ***** 

     


     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************




     

    Customer Answer

    Date: 10/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     I reject this response until I can verify the derogatory item has been removed from my credit report from all three major reporting bureaus. I will update by 11/15/22, if not sooner. 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************




     

    Business Response

    Date: 11/04/2022

    Hello,

     

    We anticipate this being resolved by then.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:10/06/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As of sep 2022 I noticed this company DRS is reporting incomplete and inaccurate information on my credit report. Along with that I have never given this company permission to furnish my consumer report. *** **** TRUTH IN LENDING ACT *** **** J defines me as he original creditor I never gave this agency consent to view or report any information. This is a unlawful act and I am damaged as a result . This company has invaded my privacy and this information needs to be deleted from my consumer report

    Business Response

    Date: 10/13/2022

    Hello,

     

    We are in receipt of this recent complaint. After further review, our office has decided to close your account down and send back to our client. Our office will also remove our tradeline from your credit report within ***** business days.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 10/14/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:09/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has continued to harass me over an alleged debt contacted me while I'm at work repeatedly asking when the debt could be resolved, the use of intimidation tactics has been the reason and cause for stress upon the consumer the furnishing of charge off and collection status directly violating The **********************************-Act further discriminating against the privacy of my personal information by providing negative information to the credit reporting agencies, this information should be removed immediately indefinitely from my consumer report. This company has also failed to comply with IRS tax laws by not providing information about ****-C form therefore falls under False Claims Act failing to report government overpayments. I have not consented to the sharing and transfer of my personal information with this company there is no contract with my handwriting and wet ink signature.

    Business Response

    Date: 10/03/2022

    Hello,

     

    We are in receipt of this complaint. After further review, we noticed that our office has sent several notices regarding this debt to you. As we did not hear back from you, this is why this account ended up on your credit report.

     

    However, after further research of your dispute, our office has decided to close this account and send back to our client. We will also be removing this tradeline from your credit report.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

     

  • Initial Complaint

    Date:09/29/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with sprint and do not have a contract with convergent. They do not provide me with the original application like I asked.

    Business Response

    Date: 09/29/2022

    Hello,

     

    We are in receipt of this recent complaint. As we do not see that supporting documents were ever requested, we will certainly request these immediately for you.

     

    Once received, please review and contact our office at ************ to discuss further.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:09/26/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with EMCARE-RHD EMERGENCY PHYS and do not have a contract with Debt recovery Solutions. They did not provide me with the original application like I asked.

    Business Response

    Date: 09/28/2022

    Hello,

     

    We are in receipt of your recent complaint. After further review, we see that you had requested validation of this debt on the 23rd of September. As this takes several days to retrieve and then mail out, we are confident we will be able to get these out in the next few days. Once received, please review and contact our office at ************ to discuss further.


    Thank you,

     

    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:09/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Debt Recovery solutions company try to collect a debt from I sent them a certified letters for The Original purchase Agreement to show that can legally collect this alleged debt proof that the debt was assigned to them like the bill of sale an Assignment or a receipt between them and 12 Cash Net USA.Debt Recovery Solutions Company is the creditor reporting inaccurate information on my credit report.They cannot provide me with these documentation I asked them to delete this account immediately as its damaging my credit rating.I no account with Debt Recovery Solutions and if I have a account with 12 Cash Net USA am not saying I do I never gave them permission to sell the Debt to Debt Recovery Solutions. Debt Recovery Solutions have 15 day to provide me with documentation I ask for if not I will file a lawsuit against them for damages and defamation of character

    Business Response

    Date: 09/27/2022

    Hello,

     

    We are in receipt of this recent complaint. Please provide your DRS reference number so that we can best assist you. If you do not have this, please provide your full name and the last 4 digits of your SSN.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:09/26/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This debt is not mine. Don't even know what it's for. Never seen this bill before today on Experian.

    Business Response

    Date: 09/27/2022

    Hello,

     

    We are in receipt of this recent inquiry. You have several medical bills in our office. The account numbers are ********* ********* ********* ********. Please contact our office at ************ to discuss these further and request further information.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 10/01/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     These are fraudulent charges. Your company is known for this. 3 of these have been removed from my credit so to say that I have 4 accounts with you is not true.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 10/04/2022

    Hello,

     

    We are in receipt of this recent response. At this point, we see one account remaining in our office under our client, ******** ***************** The account number is ********.

     

    We encourage you to contact our office at ************ to discuss this further. You may also request supporting documents to be sent if you would like.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 10/05/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     This is a fraudulent charge 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

Debt Recovery Solutions, LLC is BBB Accredited.

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