Collections Agencies
Debt Recovery Solutions, LLCComplaints
Customer Complaints Summary
- 385 total complaints in the last 3 years.
- 115 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/28/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon reviewing my credit report last few weeks ago, I discovered that I have been a victim of identity theft. I found accounts that I have not opened, tons of unknown addresses that I never resided, and inquiries I never made. Now I am dealing with creditors who want me to file a fraud packet even though proofs has been given already. I also found this account that I believe not mine:Acct name: DEBT REC *** (Original Creditor: ******** ***** ******* ***acct no. ****************date opened 05/05/2022 balance $653.00 I am not liable for this debt and I do not have a contract with:Company: DEBT RECOVERY SOLUTIONS Address: *************************************************************************** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to *********** and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at **************************************************************** and email at emillen.******@gmail.com.I need a response from the company.Business Response
Date: 11/29/2022
Hello,
We are in receipt of this recent complaint. As per the proof you provided, we will send to our client for a proper review. Upon completion of your review, we will inform you of the client's investigation results.
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:11/28/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DRS committed several violations to the ***** under ************** General Statutes *********, in the pursuit of collecting an alleged debt The date of first delinquency of this alleged debt was 12/2018, DRS opened a collections account on 08/2022 (after the statute of limitations had passed) and started attempts to collect on this alleged debt. Furthermore, ***************************************** debt collection attempts by debt buyers after 3 years (***). See ** General Statutes 58 Article 70, Part 3. Prohibited Practices by ******************* Engaged in the Collection of Debts from Consumers. DRS is attempting to collect on this alleged debt under clear violation of point 4, among others. *********. Unfair practices. No collection agency shall collect or attempt to collect any debt by use of any unfair practices.Such practices include, but are not limited to, the following: (1) Seeking or obtaining any written statement or acknowledgment in any form containing an affirmation of any debt by a consumer who has been declared bankrupt, an acknowledgment of any debt barred by the statute of limitations, or a waiver of any legal rights of the debtor without disclosing the nature and consequences of such affirmation or waiver and the fact that the consumer is not legally obligated to make such affirmation or waiver. (4) When the collection agency is a debt buyer or is acting on behalf of a debt buyer, bringing suit or initiating an arbitration proceeding against the debtor or otherwise attempting to collect on a debt when the collection agency knows, or reasonably should know, that such collection is barred by the applicable statute of limitations.Business Response
Date: 11/29/2022
Hello,
We are in receipt of this recent complaint. As per our client, **************, we have closed this account and have placed a request to have the tradeline removed from your credit report. Please allow ***** business days for this to be removed.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:11/22/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for any debt with Debt Recovery Solutions. I do not have a contractual agreement with Debt Recovery Solutions. They have not provided me with the original application for Advance America nor Simple Fast Loans for the alleged debt. I demand that these collection accounts from Debt Recovery Solutions be removed from my credit report.Business Response
Date: 11/22/2022
Hello,
We are in receipt of this recent complaint. Could you please confirm, for security purposes, the last 4 digits of your SSN so we can discuss this issue with you further?
Thank you,
Debt Recovery Solutions, LLCCustomer Answer
Date: 11/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[The items are still on my credit report. I do not have an agreement with Debt Recovery Solutions. Debt Recovery Solutions has not provided the original credit application to validate this debt, and it is their responsibility to verify my information. It is unsafe and unwise to share such information as a social security number in a public setting. Please provide the original contract or remove all information from my credit reports within 48 hours.]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business Response
Date: 11/29/2022
Hello,
Our last message was requesting that you provide your account number, or the last 4 digits of your SSN so we can locate this account for you.
Please provide.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:11/05/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CASHNETUSA and do not have a contract with DRS. They did not provide me with the original application like I requested.Business Response
Date: 11/09/2022
Hello,
We are in receipt of this recent complaint. Our office will send supporting documentation to the email provided so that you can review this account information further.
Once reviewed, please contact our office at ************ to discuss further.
Thank you,
Debt Recovery Solutions, LLC
Customer Answer
Date: 11/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
My name is *********************** and My reference ID number is ********. I am emailing you to inform you that this issue has Not been resolved as it is still on my credit report.
Business Response
Date: 11/17/2022
Hello,
We are in receipt of this response. We see that our office has sent supporting documentation to you today, 11/17/2022. Once received, please review and contact our office at ************ to discuss further.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:10/28/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As of October 2022, I noticed this company DRS is reporting incomplete and inaccurate information on my credit report. Along with that I have never given this company permission to furnish my consumer report. *** **** TRUTH IN LENDING ACT *** **** It defines me as the original creditor I have never given this agency consent to view or report any information. This is an unlawful act, and my credit has been damaged as a result. This company has invaded my privacy and this information needs to be deleted from my consumer reportBusiness Response
Date: 10/31/2022
Hello,
We are in receipt of this recent complaint. Our records show that we tried to inform you of this debt in March, 2022, with an initial notice letter.
Assuming you never received this letter, our office has decided to close this account in our office and remove any tradeline that might be on your credit report.
Thank you,
Debt Recovery Solutions, LLC
Customer Answer
Date: 11/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
Per the resolution agreed upon they had agreed to remove all tradelines from a 3 bureau and they have only updated Transunion. I would like them to keep their agreement and remove it from Equifax and Experian as agreed. complaint id ********
***************************
Customer Answer
Date: 10/15/2023
Company removed this from credit lines then proceed to put them back on and I need them to remove them again please.Business Response
Date: 10/17/2023
Hello,
We are in receipt of this recent complaint. We will close these matters immediately, as these were previously closed.
Thank you for your patience,
Debt Recovery Solutions, LLC
Initial Complaint
Date:10/24/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this debt was paid by my insurance company. Debt Recovery Solutions did not provide me with any original documents or signatures like I asked. This debt was not properly validated.Business Response
Date: 10/26/2022
Hello,
We are in receipt of this recent complaint. Please contact ******** ***************** LLC at ************, OPTION 4 to discuss this dispute further, as we no longer have this account in our office.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:10/17/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In accordance with the State and Federal Laws that govern your industry, DRS LLC has failed to validate this account and provided me with an insufficient response. Sending me a 1 page document with another company's name at the top does not explain 1) How DRS obtained my information 2) When I opened this alleged account with them 3) Documentation that shows I agreed to pay DRS this alleged debt 4) The agreement that grants them authority to collect on this alleged debt 5) Their state license, including a copy of their license number This erroneous account is negatively impacting my livelihood, and they have failed to prove it is mine in the first place. If the cannot swear under penalty of purjury that an account executive was there when I allegedly opened this debt, this account needs to be deleted. Remove this account from my credit report and cease all collection activity immediately.Business Response
Date: 10/18/2022
Hello,
We are in receipt of this recent complaint. After further review, an initial notice informing you of this account is not full validation of the debt. Our office usually sends this out after a consumer has requested this from our office. Furthermore, after reviewing your complaint further, our office has decided to close this account and send back to our client. We will also be removing this tradeline from your credit report.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:10/13/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with DRS(Debt Recovery Solutions) and do not have a have a contract with CashNet USA. They did not provide me with the original application like I asked.Business Response
Date: 10/18/2022
Hello,
Please provide your DRS reference number so that we can best locate your account for you.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:10/12/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Debt Recovery Solutions and do not have a contract with them. They did not provide me with any original documents or signatures like I asked. This debt was not properly validated.Business Response
Date: 10/18/2022
Hello,
We are in receipt of this complaint. After further review, we see that our office sent validation documents to your office on 8/1/2022 after they were originally request on 7/21/2022. Assuming you did not receive these, our office will be closing this account down and send back to our client.
We will also be removing our tradeline from your credit report.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:10/10/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never received any correspondence from this company to begin with, nor am I sure how they have avoided my disputes with the credit reporting agencies. I am not familiar with this agency, have no contract with them, and am unclear who they even represent as they have not provided me with any proof that this account is valid or that it belongs to me. I have no idea how companies are allowed to operate this way. I request this fraudulent account be removed immediately from my credit report as this company has failed to provide ANY evidence that this account even exists, even after several disputes requesting I be provided ANY proof of this account, who they "bought" they debt from, and how it could possibly belong to me!There are a number of FCRA violations at play here and I'm beyond frustrated that it is considered acceptable business practice to play with my credit over fraudulent accounts. Get better.Business Response
Date: 10/13/2022
Hello,
We are in receipt of your complaint. If you could please provide your DRS reference number and/or the last 4 digits of your SSN, we will be able to locate this account for you.
Thank you,
Debt Recovery Solutions, LLC
Customer Answer
Date: 10/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
*****
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************
Customer Answer
Date: 10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I reject this response until I can verify the derogatory item has been removed from my credit report from all three major reporting bureaus. I will update by 11/15/22, if not sooner.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************
Business Response
Date: 11/04/2022
Hello,
We anticipate this being resolved by then.
Thank you,
Debt Recovery Solutions, LLC
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