Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and I do not have a contract with Debt Recovery Solutions, LLC plus they did not provide me with the original application like I asked.Account *************** Amount Disputed: $1,411

  Business Response

  Date: 02/07/2025

  Hello,

  
  We are in receipt of this recent complaint. Kindly provide your full name and the last 4 digits of your SSN so that we can best locate this matter.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Dispute of Inaccurate Collection Account - DRS - Account Number: **************** Complaint Details:I am filing this complaint against DRS due to an erroneous collection account listed on my credit report. Here are the details of the account in question:Account Name: DRS Account Number: **************** Account Type: Collection Date Opened: 11/27/2024 Status: Collection account. $2,506 past due as of Jan 2025.Balance: $2,506 Reason for Complaint:-Non-Recognition of Debt: I have never established any account or financial relationship with DRS or any associated entity. This account does not belong to me.-Lack of Contractual Agreement: There is no signed contract or agreement between myself and DRS for any service or product that would result in this debt.Requested Action:Verification: I request that DRS provide verifiable proof of this debt, including but not limited to:-A copy of the original contract or agreement.-Any billing statements or invoices related to this account.-Evidence that I am the correct individual responsible for this debt.Removal of Account: If no such proof can be provided, I demand the immediate removal of this fraudulent account from my credit ************* Report Correction: I also request that DRS report to all credit bureaus that this account is under dispute pending the outcome of this investigation.Impact on Me:This erroneous account has adversely affected my credit score, potentially impacting my ability to secure loans, influence employment opportunities, and manage my financial reputation.Desired Resolution:-Immediate investigation into this matter.-Removal of the account from my credit report if it cannot be verified.-A formal apology for the distress and inconvenience caused.-Compensation for any damages incurred due to this error, if applicable.Please assist in resolving this matter swiftly.Thank you for your attention to this matter. I look forward to a prompt and fair resolution.

  Business Response

  Date: 02/07/2025

  Hello,

  
  We are in receipt of this recent complaint. We will request supporting documentation from our client. Once we receive this, we will send directly to you to review.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 02/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Subject: Re: Dispute of Debt - Account Number: ****************
  Dear Debt Recovery Solutions, LLC,
  Thank you for your response dated Feb 7, 2025 regarding my recent complaint about the account listed under my name with account number ****************.
  However, I must express my rejection of your current response for the following reasons:
  Insufficient Action: Simply stating that you will request documentation from your client does not address the immediate need for rectification. The disputed items remain on my credit report, continuing to harm my credit score and financial standing.
  Delay in Resolution: The response lacks a commitment to a timeline for the investigation or removal of the disputed items from my credit report. The longer this issue persists, the more damage it does to my creditworthiness.
  Lack of Assurance: There's no assurance that once you receive the documentation (if at all), you will take prompt action to review it and, if found to be inaccurate, remove the incorrect information from my credit report.
  Ongoing Impact: Every day this incorrect information remains on my credit report, it potentially affects my ability to secure loans, impacts my employment opportunities, and might increase financial costs due to higher interest rates or denied credit.
  Given these points:
  I insist on the immediate removal of the disputed account from my credit report until you can provide concrete evidence that this debt is indeed mine. If such evidence is not forthcoming, the account should be permanently removed.
  Please provide a clear timeline for when you expect to receive the documentation from your client and when I can expect a final resolution to this matter.
  Should you fail to provide the documentation or if the documentation does not prove my responsibility for this debt, I will consider further action, including but not limited to, filing complaints with consumer protection agencies and seeking legal counsel.
  I appreciate your attention to this matter and look forward to a swift and satisfactory resolution. Please confirm receipt of this correspondence and inform me of your next steps. 

  Business Response

  Date: 02/14/2025

  Hello,

   

  We are in receipt of this recent response. After further review, while we continue to wait on documentation to be sent to you, we will remove our tradeline temporarily. Please allow 7-10 business days for this to be processed.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CHECK N GO. I do not have a contract with Debt Recovery Solutions, they did not provide me with the original contract as requested.

  Business Response

  Date: 01/30/2025

  Hello,

   

  We are in receipt of this complaint. Please provide your DRS reference number. If you do not have this, please provide your full name and the last 4 digits of your SSN and we will try and locate this matter.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Please find my details below to assist in locating the matter:
  Full Name: ******* *********
  Last 4 Digits of **** ****
  If you require any further information, please let me know.
  Thank you for your assistance.
  Best regards,
  ******* *********
  

  
  

  
  
  
  
  
   
  

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for your recent response. However, I have not received the verification email you mentioned, including the supporting documents. Could you please confirm when this validation was sent?
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *********
  
  
  
  
   
  

  Business Response

  Date: 02/26/2025

  Hello,

   

  We are in receipt of this response. This was sent to you on 2/6/2025 and 2/21/2025.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debt Recovery Solutions 11/27/2024 Amount: $749 Under the Florida Consumer Collection Practices Act (FCCPA), Section *******, all debt collectors must be licensed to collect debts in *******

  Business Response

  Date: 01/27/2025

  Hello,

   

  We are in receipt of this recent complaint. As our agency is licensed in the State of *******, we encourage you to provide your DRS reference number so that we can best assist you.

   

  Thank you,

  
  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Per the Nationwide Multistate Licensing System / Nationwide Mortgage Licensing System and Registry, you have no licensing in the state of ******* at all, therefore it is unlawful to collect/update credit report in the state of ******** 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  Business Response

  Date: 01/30/2025

  Hello,

   

  Thank you for your response. DRS holds the FL consumer debt collection license in inventory. Additionally, our license would not be listed on ****, as they have their own website for looking up licenses.

   

  If you would like to discuss your outstanding matter with our office, please contact ************.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In ******** it is against the law for any debt collector to contact an individual or attempt to collect any outstanding medical charges.Please cease and desist.

  Business Response

  Date: 01/24/2025

  Hello,

   

  We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ***************, who works directly with our client **********************. ***************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

  Since this is not a medical debt, we are entitled to continue collections on this matter.

  Please contact our office at ************ to discuss this account further. Your account number is ********.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  That creditor was included in my 2020 bankruptcy. 

  I have not willfully applied for any other loans with them.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 01/30/2025

  Hello,

   

  We are in receipt of this recent response. After further review, we see that date of service for this outstanding matter was in 2021, so there would be no way this could have been in your 2020 bankruptcy.

   

  Please contact our office at ************ to discuss this matter further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:01/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and I do not have a contract with D.R.S plus they did not provide me with the original application like I asked.Account No: ************ Amount Disputed: $537

  Business Response

  Date: 01/14/2025

  Hello,

   

  We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with *******/******, who works directly with our client *******************. ************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
  
  Please contact our office at ************ to discuss this account further. Your account number is ********.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:01/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not Liable for the debt with DEBT RECOVERY SOLUTIONS. I do not have a contract with DEBT RECOVERY SOLUTIONS, they did not provide me with the original contract as i requested

  Business Response

  Date: 01/14/2025

  Hello,

   

  We are in receipt of this recent complaint. kindly contact ************************************** at ************ to discuss further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mon., Dec. 3, 2024, I mailed a certified letter to the Debt Recovery Solutions, ***************** address, and enclosed in my letter was a "final" payment of $ $356.58. The ltr. also included my email ********** of today's date, Sat., Jan. 5, 2025, I have not received the following requested information:(1) Receipt for pymt. in full; and (2) acknowledgement of **** paid in full relayed to the three credit bureaus--or at least to the credit bureau who first reported the issue.

  Business Response

  Date: 01/07/2025

  hello,

   

  We are in receipt of this complaint. Our office will send a receipt to your email by end of day today.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Correction to my credit report; I demand this account be removed from my credit report. I am not liable for this debt with ******* and I also do not have a contract with Debt Recovery Solutions. They did not provide with original contract as I requested.

  Business Response

  Date: 01/30/2025

  Hello,

   

  We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with **********, who works directly with our client *******************. ************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

  
  
  Please contact our office at ************ to discuss this account further. Your account number is ********.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collection but my credit report on Oct 30, 2024 contacted ******** filed a dispute with collection agency collection agency came back with this is a valid item contacted DRS notifying them this is not my account and asked for documentation so that I can file an police report of identity theft was told I would have docs in 7 days recvd nothing have made several attempts to get docs from them to file police report and have this matter cleared from my credit report. Each time Ive called excuses about the holiday and be patient my credit went from over 800 to below 700 because of this. Was provided some information this was from 2021 and from Boost Finance which I have never had an account with them and have never had a collection on my record! How can they report something on someone credit report without doc from their client that impacts someones credit history?I have also filed a compliant with the ************************************. Anything you can do please help

  Business Response

  Date: 01/02/2025

  Hello,

   

  We are in receipt of this recent complaint. After further review, we do see that documentation has yet to be sent to you. We apologize for any inconvenience. As a result, we will place a temporary deletion on your matter until we get this documentation in-house from the client to send to you.

   

  Thank you,

  
  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for your efforts in this matter. I have attempted to receive documentation for over 2 months from this company that has damaged my before this occurred my exceptional credit history that I pride myself on! This collection agency has caused much stress on me and damaged my credit history. As I stated to them each time that I contacted them, this was not me and this wasnt my account. Businesses like this should not be permitted to damage someones credit without being supplied documentation from the collector so that when there is an inquiry, they should be able to provide this to the consumer when asked! I appreciate your efforts here. My total satisfaction would not just be a temporary removal but a permanent one as this is not my debt or my account! That would be a total satisfaction result for me. Thank you 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 01/07/2025

  Hello,

   

  We are in receipt of this response. At this time, this matter has been closed in our office as per our clients direction.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  Accepted action, removal from my credit reports!