Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is sent in response to Debt Recovery Solutions unlawfully reporting an authorized account on my consumer report. I am requesting competent evidence bearing my signature, showing that I have contractual obligation to pay Debt Recovery Solutions. I want this collection deleted from my credit report immediately. This negative collection account found on all of my credit reports (Experian, ******* and **********) from your company or any company that you represent, for a debt I don't owe, is a violation of the Fair Debt Collection Practices Act, FDCPA 087 [15 USC 1962e]. I have never given Debt Recovery Solutions permission to put this collection on my credit file therefore you are in violation of 15 USC 1692g. I do not validate this debt. I have never signed a contract with Debt recovery solutions nor have I provided a wet signature to Debt Recovery Solutions. Please send the following information:1. Verification that there is a valid basis for claiming I am required to pay the current amount owed. 2. Details about the age and amount of the debt. Include a copy of the last billing statement from the original creditor; a detailed explanation of any interest added or payments made since the last billing statement and the legal authorization of this interest; the date the original creditor claims this debt became delinquent. 3. Details about your authority to collect this debt: whether you are licensed or bonded to operate in the state of **********, and if so provide the date of the license, name on the license and license number. 4. Whether this debt is within the statute of limitations and how that was determined

  Business Response

  Date: 10/22/2024

  Hello,

   

  We are in receipt of this recent complaint. Kindly provide your DRS reference number. If you do not have this, please provide your full name and the last 4 digits of your SSN so we can best locate this matter for you.

   

  Thank you,

  
  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 10/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  They are asking for information in regards to a ref number. I have no information except what was erroneously put on my credit report.
   Account ****************

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

  Business Response

  Date: 10/29/2024

  Hello,

   

  We are in receipt of this recent response. Thank you for providing us with this information. We have located this matter. Your DRS reference number is ********.

   

  We will request supporting documentation to validate this matter from our client. Once received, we will send to you directly.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 10/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I DECLINE THIS OFFER. I WILL SEEK PAYMENT FOR DAMAGES DRS ARE IN VIOLATION OF. LIKE *** STATED BEFORE I NEVER SIGNED A CONTRACT WITH THIS COMPANY NOR HAVE I PROVIDED A WET SIGNATURE WITH DRS. HOW DID THEY EVEN OBTAIN MY PERSONAL INFORMATION THEY ARE IN VIOLATION OF 15 USC *****. I DO NOT VALIDATE THIS DEBT. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

• Initial Complaint

  Date:10/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pursuant to 15 USC 1692c.(c) I am notifying you in writing that I refuse to pay this alleged debt, and I am demanding that you cease all forms of communication with me through any and all mediums unless it pertains to my remedy in writing via mail. I am invoking my specified remedy as a consumer, and the original creditor I am demanding all of the following: Deletion from all consumer reports.Return requested documents so I can properly assess the validity of any debt.Cease and rescind use of my intellectual property, my signature. Documents:1. Name and address of the original creditor who created the debt.2. Name of file of alleged debtor.3. Alleged account #4. Address on file for alleged debtor.5. Amount of alleged debt.6. Date this alleged debt became payable.7. Date of original charge or delinquency.8. Was this debt assigned to a debt collector or purchased?9. Amount paid if debt was purchased.10. Commission for debt if collection efforts are successful.11. Documentary evidently that this agency is in fact the holder in due course.12.Certified copy of the ORIGINAL (not a copy) negative information notice required by FCRA section 623 (7)(A).Please provide the name and address of the bonding agent for DEBT RECOVERY SOLUTIONS in case legal action becomes necessary. You must return this completed answers along with copies of ALL requested information, assignments, or other transfer agreements, which would established your right to collect this alleged debt within thirty days from the date of your receipt of this letter. Please be aware I understand falsifying and concealing documentary evidence of statements of entries in punishable under Title 18 U.S. Code 1001 for up to five years of imprisonment. Your claim cannot and WILL NOT be considered if any portion of this form is not completed and returned with copies of all requested documents. This is a request for validation made pursuant to the Debt Collection Practices Act.

  Business Response

  Date: 10/16/2024

  Hello,

   

  We are in receipt of this recent complaint. As I see that you have sent this dispute to our office directly as well, and we have responded, we will consider this complaint closed. We will work directly with you on your request for documentation.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 10/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I would like you to communicate with me through this platform. I have submitted another complaint. 

  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Per my request, send any updates directly through the BBB. 

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 10/28/2024

  Hello,

   

  We have attached the supporting documentation validating this matter. We have also emailed you this.

  
  Thank you,

  
  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:09/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM NOT LIABLE FOR THIS DEBT WITH CASHNETUSA, I DO NOT HAVE A CONTRACT WITH DRS STATING THAT I WILL PAY THEM ANY MONEY, THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED.

  Business Response

  Date: 09/27/2024

  Hello,

   

  We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with **********, who works directly with our client *******************. ************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
  
  Please contact our office at ************ to discuss this account further. Your account number is ********.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:09/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with ******************************

  Business Response

  Date: 09/26/2024

  Hello,
  
  We are in receipt of this recent complaint. Please provide your DRS reference number so we can best locate this matter.
  
  If you do not have this, kindly provide your full name and the last 4 digits of your SSN so we can best locate this matter for you.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is sent in response to Debt Recovery Solutions unlawfully reporting an authorized account on my consumer report. Account# *******. Reference# ********. I am requesting competent evidence bearing my signature, showing that I have contractual obligation to pay Debt Recovery Solutions. I want this collection deleted from my credit report immediately. This negative collection **** found on all of my credit reports (Experian, ********** and *******) from your company or any company that you represent, for a debt I dont owe, is a violation of the Fair Debt Collection Practices Act, FDCPA 087 [15 USC 1962e]. I have never given Debt Recovery Solutions permission to put this collection on my credit file therefore you are in violation of 15 USC 1692g. I do not validate this debt. I have never signed a contract with Debt recovery solutions nor have I provided a wet signature to Debt Recovery Solutions. Please send the following information:1. Verification that there is a valid basis for claiming I am required to pay the current amount owed. 2. Details about the age and amount of the debt. Include a copy of the last billing statement from the original creditor; a detailed explanation of any interest added or payments made since the last billing statement and the legal authorization of this interest; the date the original creditor claims this debt became delinquent. 3. Details about your authority to collect this debt: whether you are licensed or bonded to operate in the state of ******, and if so provide the date of the license, name on the license and license number. 4. Whether this debt is within the statute of limitations and how that was determined

  Business Response

  Date: 09/16/2024

  Hello,

   

  We are in receipt of this recent complaint. After further review, we were able to locate your matter in our office. We will request supporting documentation from our client to validate this matter. Once we receive that from our client, we will provide directly to you for review.

   

  If you have any questions, please contact our office at ************.

   

  Thank you,

  
  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 09/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  DRS, you have until October 17th, 2024 to validate this debt or it will be considered invalid and needs to be removed from my credit report. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* *******
  
  
  
  
   
  

  Business Response

  Date: 09/24/2024

  Hello,

   

  We are in receipt of this latest response. We are currently waiting for our client to provide us with supporting documentation.

   

  Once received, we will send directly to you.

• Initial Complaint

  Date:09/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Debt Recovery Solution, located at *******************************************, for unlawful and unlicensed debt collection practices in the state of *******. The company has reported an inaccurate debt on my credit report and has been harassing me with calls and text messages regarding a debt I do not recognize.On July 24, 2024, Debt Recovery Solution reported a debt on my credit report, which I have no knowledge of. Upon investigation, I discovered that Debt Recovery Solution is not licensed or bonded to collect debts in *******, as required by state law. Despite this, they have reported this debt and continue to contact me through repeated phone calls and text messages, causing undue ********* Complaints Are as Follows:Unlicensed Collection Activity: Debt Recovery Solution is attempting to collect a debt without the necessary licensing or bonding in ********Harassment: The company has been calling and texting me persistently regarding a debt that I do not recognize or owe.Inaccurate Credit Reporting: The company has reported this alleged debt on my credit report, negatively impacting my credit score, despite having no legal authority to do so in ********Resolution Requested:I request that the Better Business Bureau investigate Debt Recovery Solution for its unlicensed debt collection practices and ensure that the company:Ceases all collection activities regarding this debt.Removes the debt from my credit reports.Stops contacting me through phone calls and text messages immediately.Thank you for your attention to this matter. I look forward to your response and a resolution.Sincerely,******** ******

  Business Response

  Date: 09/27/2024

  Hello,

   

  We are in receipt of this recent complaint. Though we are fully licensed to collect debt in the state of *******, due to your complaint, our office will be closing this matter and sending it back to our client for their handling.

   

  Please allow ***** business days, if not sooner, for this to be processed and removed from your credit report.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:09/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with Advance America, I do not have a contract with Debt Recovery Solutions, they did not provide me with the original contract as I requested

  Customer Answer

  Date: 09/12/2024

  No documentation I never had a contract with Debt Recovery Solutions 

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My insurance company paid *********** ******** ****, I do not know anything about DRS. I never signed anything with them

  Business Response

  Date: 09/10/2024

  Hello,

   

  We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with *********** ******** ****, who works directly with our client ******* ******* ******* ***. ******* ******* ******* *** hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

  
  Please contact our office at ************ to discuss this account further. Your account number is ********.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/13/2024 DRS continues to report an account that was marked as fraud. They refuse to furnish documentation of the original account to substantially support their claims that this is my account. Repeated calls only result in promises and excuses that I owe the money and demand for payment with no factual proof of debt.

  Business Response

  Date: 09/10/2024

  Hello,

  
  We are in receipt of this recent complaint.

   

  Kindly provide your DRS reference number. If you do not have this, please provide your full name and the last 4 digits of your SSN so we can best locate this matter.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:08/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are unlawfully reporting an unauthorized account on my consumer report . I never given them permission to put anything on my credit file. This company is in violation of 15 USC 1692g. As the original creditor only I can validate this debt and I do not validate this debt. Acc# ******.I also live in ************** where they are trying to collect a debt but are not licence or bonded to operate in the state of **************. If they do not remove this from my Credit report in 15 days I will be forced to seek compensation for the damage they have caused.

  Business Response

  Date: 08/29/2024

  Hello,

   

  We are in receipt of this recent complaint. After further review, we received this file in our office on 7/12/2024. On 7/17/2024, we attempted to send a notice to you to inform you of this matter prior to our tradeline going on your credit report.

   

  Since we did not hear back from you, we moved forward with our collection process, which contains our tradeline being placed onto your credit report.

   

  We can certainly request supporting documentation to validate this matter if you wish. Once received, please review and contact our office at ************ to discuss further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 08/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I DECLINE THIS OFFER. I WILL SEEK PAYMENT FOR DAMAGES DRS ARE IN VIOLATION OF. LIKE IVE STATED BEFORE *** NEVER SIGNED A CONTRACT WITH THIS COMPANY NOR HAVE I PROVIDED A WET SIGNATURE WITH DRS. HOW DID THEY EVEN OBTAIN MY PERSONAL INFORMATION THEY ARE IN VIOLATION OF 15 USC *****. I DO NOT VALIDATE THIS DEBT]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 09/05/2024

  Hello,

   

  We are in receipt of this recent response. After further review, our office has decided to close this matter in our office, and we will be removing our tradeline from your credit report.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************