Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this was 2016, ********************* emergency services here in ******* *** when I went to the emergency room was not filed correctly, I spoke to my insurance provider, and it was never filed and I sent my insurance cards to this company to refile, one communication said they had it and another time they said they didnt! Im over this company!

  Business Response

  Date: 05/02/2023

  Hello,

   

  We are in receipt of your complaint. We will send the proof you provided to our client for a proper review. Once we hear back, we will notify you.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debt Recovery placed an account on my credit report. I advised them that this was not mine and they were certified to email and mail me documents validating the debt. None of this was provided and all I get when reaching out is that validation documents are being requested. It is very unfair to keep me in collections when no actual debt validation has been provided although requested twice straight from the creditor's website. Please remove from my credit report

  Business Response

  Date: 04/25/2023

  Hello,

   

  We are in receipt of this recent complaint. While we continue to wait on the documentation to be sent to you, we will place a temporary removal from your credit report as good-faith.

   

  Once you receive the documentation, please review and contact our office at ************ to discuss further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 04/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************
  
  
  
   
  
  

• Initial Complaint

  Date:04/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two companies using the letters DRS in their names appear to have purchased an old debt of mine. Maybe the companies are related. I paid one of them, but the other one is on my credit report and shows on ***************. I settled with Dynamic Recovery Solutions for 40% of the same amount due, yet Debt Recovery Solutions remains on my credit report. I tried to call Debt Recovery Solutions, and they wouldn't let me speak or get a word in. When I said I wanted to resolve the issue, they sent me to a voicemail.I tried to call back many times that same day only to be disconnected/hung up on.I want this collection off my credit report because I believe I have settled this debt. If it is real and different from the other debt, I need to know.

  Business Response

  Date: 04/18/2023

  Hello,

   

  We are in receipt of this recent complaint. Please provide your DRS reference number. If you do not have this, please provide your full name and the last 4 digits of your SSN so we can best locate this for you.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They have only requested more information. This is ongoing.

  Sincerely,

  ***********************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 05/02/2023

  Hello,

   

  We are in receipt of this proof. As per the proof provided, our office will be closing the file and send it back to our client.

   

  We will also be requesting our tradeline to be removed from all 3 credit reports.

   

  Thank you for your patience,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 05/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is due to the negative marks on my credit report made by your company. For two different amounts. Please send me verification of any communication Ive had with your company. I am requesting prompt removal of the account from all three credit reports. Experian, Equifax and TransUnion. I am trying to resolve this matter without filing a complaint.

  Business Response

  Date: 04/17/2023

  Hello,

   

  We are in receipt of your recent complaint. Please provide your full name and the last 4 digits of your SSN so that we can best locate this for you.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debt Recovery Solutions, LLC/ CASHNETUSA has report a fraudulent loan under my name to the credit bureau and has now sent me a settlement offer via mail. The collection agency has my client account number as ******** and they nor CASHNETUSA has ever offered any information about this fraudulent loan. This loan is not mine and i've repeatively told them its fraudulent. I've now mailed them a certified letter requesting to immediately remove the false/ fraudulent information reported to my account.

  Business Response

  Date: 04/17/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review, we do see that you did request documentation earlier this month. We have received the documentation and will be sending this out to you momentarily. Once reviewed, please contact our office at ************ to discuss further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:04/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/15/2023 there was a settlement agreement on a debt amounting in the total of $5,522 for $2,300 for account ending in ******** with a confirmation number of ********. Debt Recovery Solutions agreed to this amount as a "pay for deletion". I have recorded the conversation with them agreeing to remove this from my credit after paying the amount of $2,300. I have contacted them multiple times for information as to why they have not followed to through with their agreement to be met with "we will correct this" and no still no resolve. I just simply want them to remove this from my credit as they agreed per the recorded conversation during the debt resolution.

  Business Response

  Date: 04/10/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review, we do see that this account was resolved on 2/15/2023. We will follow up with the credit bureaus to make sure this is removed from all 3 credit reports.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:04/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Advance America and do not have a contract with Debt Recovery Solutions. They do not provide me with the orginial application like I asked.

  Business Response

  Date: 04/04/2023

  Hello,

   

  We are in receipt of your recent complaint; After further review of your account (********), we see that we are able to request a copy of the original application from our client.

   

  We will request this and send to you for your review.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a collection on my credit report that I was unable to pay during COVID because the business was closed because of COVID. I called the company to try and pay once they opened back up but they said it was already sent to a collection agency. I was willing to pay just couldn't because of COVID. I feel it's unfair they sent it to collections without giving me a chance to pay.

  Business Response

  Date: 04/04/2023

  Hello,

   

  We are in receipt of your inquiry. We would be happy to best assist you, seeing the circumstances.

   

  Please contact our office at ************ to discuss a payment arrangement to close your account in our office.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:03/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hereby dispute the debt with CashNetUSA and Debt Recovery Solutions, LLC pursuant to 15 U.S. Code 1692e(10) and 16 U.S. Code 45(a), which prohibit debt collectors from communicating false or misleading representations to consumers and from unfair or deceptive acts or practices, respectively. I have never had a contract with Debt Recovery Solutions, LLC, and I am not liable for any debt owed to CashNetUSA. I have requested the original application from Debt Recovery Solutions, LLC, but they have not provided it to me. I believe that this debt is invalid and should be removed from my credit report.

  Business Response

  Date: 04/03/2023

  Hello,

   

  We are in receipt of this recent complaint. Please contact ******************* at ************ to discuss this dispute further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company showed up on my credit report today in collections. I do not have any prior communications from this company. I am requesting it be removed from my credit immediately and if the debt is valid for a debt validation letter be mailed to me including proof of the supposed debt owed.

  Business Response

  Date: 03/29/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review, your account records show that ****** has sent several notices to your residence since January 30, 2023, shortly after we received this account in our office. Your account number is ********.

   

  We encourage you to contact our office at ************ to discuss further. In the meantime, we will request supporting documentation to be sent to you.

   

  Thank you,

  
  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 03/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  There is no validation of the debt included here. At this time I want all communication to be handled through the BBB. Please provide all paperwork including my original signature for the balance in question.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business Response

  Date: 05/05/2023

  Hello,

   

  As we have yet to receive these documents in house yet from our client, we will close this file down and remove this from your credit report.

   

  We apologize for any inconvenience,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 05/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  
  
  Sincerely,
  
  ***********************************